Employee Relations Manager

Job Description

Position Title: CM-Helpdesk Officer cum Secretary/MIS Officer for ICC Department: Human Resource Department Location: Head Office, Varanasi Salary: 3 LPA to 4.5 LPA (Negotiable based on your last drawn salary) Experience: 2-3 years and above About the Role: As a CM Help Desk Officer cum Secretary/MIS Officer for ICC, you will play a dual role in ensuring a safe, inclusive, and respectful workplace environment which are as follows: The CM Help Desk Officer plays a vital role in creating a safe, inclusive, and supportive work environment, particularly for new employees. They address concerns related to conduct, safety, and integration, serving as a confidential point of contact for grievances. The officer communicates HR policies, company rules, and employee benefits, and provides guidance on training, performance expectations, and the Whistleblower Policy. Through proactive engagement, they help employees feel informed, supported, and integrated into the organization, contributing to a respectful and policy-aware workplace culture. Meanwhile, the Secretary/MIS Officer for the Internal Complaints Committee (ICC) supports the ICC’s administrative and compliance functions. This includes organizing meetings, maintaining confidential records, and ensuring adherence to the PoSH Act and company policies. They prepare MIS reports, analyze complaint trends, and coordinate with HR and leadership for timely resolution. The role ensures the ICC operates transparently and efficiently while promoting awareness of respectful workplace conduct. Note: This position is reserved for female candidates due to the nature of responsibilities involving support for newly joined staff and coordination on gender-sensitive matters. Key Responsibilities: A. CM Help Desk Duties: Maintain regular contact with newly joined TCM/PCM/PCM-CT employees to support smooth onboarding and gather feedback. Foster positive employee relations by explaining company rules and addressing early-stage concerns. Provide accurate information on leaves, loans, medical insurance, and training opportunities. Promote awareness of the Grievance Redressal System, ICC, and Whistleblower Policy. Guide employees on KPIs and performance appraisal metrics for career growth. Monitor branch subsidy usage and ensure HR contact details are displayed at branches. Conduct sample calls to verify staff awareness of circulars and office orders. Inform staff about Office Order No. 354 (mobile recording for self-protection) & Various important Circular. Handle staff queries via the toll-free IVR system; escalate unresolved issues appropriately. Follow all directions from the Supervisor and Head HR as per department needs. B. ICC-Related Duties: As an MIS Officer in ICC, you will be responsible for the discharge following specific duties which are mentioned below: Organize Quarterly, Scheduled and Unscheduled meetings of ICC as required. Preparing minutes of meeting (MOM). Accessing ICC email to check any complaint received. Follow-up on the matters going in ICC. Organizing meetings with staff and/or clients as per the nature of the complaint by keeping the matter confidential. Keeping and Maintaining data and records related to ICC and its functions. Preparing/providing different MIS report as needed to ICC Management. Any other duties as required by ICC on their domain. What We're Looking For: Eligibility & Skills Required : Education: Graduate in any discipline (preferably in Human Resources, Social Work, related field). Postgraduate qualification in HR or related areas is an added advantage. Experience: Minimum 2–3 years of experience in HR, employee relations, grievance handling, or administrative roles. Experience in women welfare, compliance, or ICC coordination is preferred. Technical & Other Skills: Proficiency in MS Office (Word, Excel, PowerPoint) Familiarity with email correspondence, MIS reporting, and IVR systems Strong drafting and communication skills in both Hindi and English (written and verbal) are essential. Mode of Interview: (Offline) Technical Assessment at Head office Varanasi Personal Interview at Head office Varanasi How to Apply for this Opportunity: Prepare Your CV/Resume : Update your CV/Resume with relevant information. Email Application : Send your application via email to hr20@cashpor.in with the subject line: “Applying for the position of CM-Helpdesk Officer cum Secretary/MIS Officer for ICC ”. Cc the HR Team: Also include hr19@cashpor.in and hr17@cashpor.in in the Cc field of your email. LinkedIn Application : If available, also apply through LinkedIn. Await Response : After submitting your application, the HR team will contact you if your profile is shortlisted for an interview. Join our innovative team and be a key player in shaping the future! We look forward to receiving your application. Regards, Mr. Devendra Pratap Singh Sr. Manager-HRD CASHPOR Micro Credit Show more Show less