32 Employee Experience Jobs - Page 2

Job Description Product Manager Virtual Agent Responsibilities- Responsible for operational management of support teams tools and services supporting the Service Desk, including virtual agent, survey, translations and scheduling. Responsible for ServiceNow Virtual Agent and utilizing VA to simultaneously improve user experience and reduce higher cost interactions with the technology service desk Possess an in-depth and broad understanding of industry standards and aligns roadmap for support teams to them Manages the release management of any technologies with vendors Drives innovation into the support processes and teams through experimentation with new technologies and a roadmap to move into production Participate in industry best practices, vendor reviews, and lessons learned to bring innovation to the Kenvue end user experience Qualifications- Required- B.A / B.S degree, preferably in Science, Technology, Engineering or Math (STEM). Minimum of 8 years of relevant technology experience. Strong analytical skills and demonstrated experience driving operational improvements. In depth experience with ServiceNow. Experience achieving reductions in support cost/demand through deployment of chatbot solutions. Experience in developing and managing operational service improvement efforts. Excellent stakeholder management skills. Customer and Employee Experience oriented. Preferred- Experience working in large and / or global organizations. Prior experience in IT End User Services / Client Services. Experience utilizing generative AI in chatbot and/or service desk use cases. Required- B.A / B.S degree, preferably in Science, Technology, Engineering or Math (STEM). Minimum of 8 years of relevant technology experience. Strong analytical skills and demonstrated experience driving operational improvements. In depth experience with ServiceNow. Experience achieving reductions in support cost/demand through deployment of chatbot solutions. Experience in developing and managing operational service improvement efforts. Excellent stakeholder management skills. Customer and Employee Experience oriented. Primary Location Asia Pacific-India-Karnataka-Bangalore Job Function Operations (IT) Job Qualifications Qualifications-,

The Opportunity We are looking for a well-rounded People Operations Generalist who will closely partner with leaders and teams across the organization. Based in our Bengaluru office, you will build strong professional relationships with local team members in India and across APAC, as well as key functional stakeholders, serving as a trusted advisor on a broad range of HR topics to ensure best practices are applied. In this dynamic role, you will have the opportunity to ensure the local team is engaged and thriving, while also meeting performance expectations. The Skill Set This role will be focused on four key areas: employee lifecycle management, employee experience / office & benefit support, performance management, and People Operations communications. Employee Lifecycle Management Lead local employee onboarding (including ordering and managing inventory of new hire swag) and offboarding (including conducting exit interviews and creating/sharing termination documentation) Ensure that People/HR processes and programs have a unified approach internationally. Help ensure compliance with local labour regulations and customs. Create standard and customized HRIS reports as needed Work with direct managers to conduct probationary check-ins. Employee Experience, Office Support & Benefit Administration Build strong relationships with key functional stakeholders and serve as a trusted advisor on a broad range of HR topicsWork with employees of various levels, navigating sensitive topics, and finding solutions to people issues Foster connection to Sitetrackers culture by supporting the coordination of engagement activities, wellness programs Support the coordination of events such as local team outings, leadership team visits, holiday celebrations, and virtual engagement events Help order and manage the inventory of Sitetracker swag and employee gifts Work in the office 2-3 times a week to interact with the local team in person Support the benefit onboarding process Support local leaves and possess a knowledge of statutory leave policies. Performance Management Act as the first point of contact for employee relations and performance concerns, including supporting the performance and compensation review processes, overseeing probation periods and documentation, managing Performance Improvement Plans, and managing involuntary exits, and ensuring leaders are aware of any performance concerns within their teams Work autonomously with the ability to discern when something needs to be escalated. Identify and suggest areas of improvement related to Sitetrackers existing People Processes People Operations Communication It works seamlessly across communication platformsemail, in-person, virtual, and Slackand applies clear, consistent messaging adapted to each format Communicate across departments to ensure cohesion and prevent silos Lead conversations on sensitive topics such as employee relations, performance, terminations, or personal matters with genuine compassion Confidently navigate difficult conversations and deliver feedback constructively Craft employee-facing communications with a strong and professional tone Within 60 Days, Youll Understand the current Sitetracker performance, compensation, and development philosophy and processes Develop relationships with local employees and their leaders to understand the needs and requirements of all areas of the organization Gain an understanding of Sitetracker-specific business needs and trends to help drive us forward Complete Sitetracker certification to grow your understanding of the Sitetracker business, products, and services that are offered Identify a local swag vendor for new hire hampers and employee gifts Within 180 Days, Youll Work proactively with managers and senior leaders (Executive Staff, SVP & VP) to evaluate and prepare for future business and team needs Work with the rest of the People Team to review annual Employee Engagement Survey results and enact action plans to support local change opportunities Assist in fostering a culture that supports our mission by helping design and implement People initiatives and programs Assist with the communication and rollout of updated or new people programs and policies Within 365 Days, Youll Assess qualitative and quantitative data to identify trends, find areas for improvement, and create new ways to support our employees and business About Sitetracker Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers. However, over the years, we realized that this challenge isnt localized to telecommunications its pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges. We are exceptionally proud of the company weve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and were continuing to invest in our people-first culture.,

This role will provide valuable support in the development and execution of initiatives that shape company culture, drive employee satisfaction, and improve the overall employee journey. He/She will support cross-functional projects focused on employee wellness, recognition, communication and overall workplace experience. Learning Opportunities: Exposure to real-world HR practices in employee engagement and experience Collaboration with diverse teams. Mentorship from experienced HR professionals Hands-on experience with HR tools and communication platforms A chance to propose and implement your own ideas Qualifications & Skills: MBA in Human Resources. Passionate about people, culture, and employee well-being Strong communication and interpersonal skills Creative thinker with a can-do attitude and attention to detail. Comfortable with tools like MS Office, Google Workspace, Canva, etc. Prior internship experience in employee engagement

Role & responsibilities Highly organized and be able to respond, follow up and arrive at closure to variety and volume of responsibility Should be able to communicate well with confidence, engage and provide HR advisory/consulting services to senior stake holders, managers and employees. Highly proficient at analyzing people related data (attrition correlations, R&R utilization, Early warning systems, shift time, Incentives, OT and so on) and draw inferences Creative and willing to think both inside and outside the box Preferred knowledge about HR practices at least in one Performance Management, Employee Benefits, compensation, HR Shared Services, Case Management Service oriented, passionate and display highest level of integrity while providing resolutions to employees and create a positive vibrant ethos Possess good excel skillset ( Vlookup, Pivot etc) Preferred candidate profile : Must have 1 Year experience Must be flexible to work in shift Energetic and Strong headed Please apply if your only interested for contractual role

What Your Responsibilities Will Be This is a leadership role with global scope and regional impact, reporting into a US-based global People & Culture leader. Youll be based in India and help shape the employee experience across Avalaras important regions: India, the US, LATAM, and EMEA. Build a Global Strategy That Works at the Local Level Design and implement a globally consistent employee experience strategy that reflects Avalaras values and priorities, while adapting to local needs across India, the Americas, and EMEA. Connect efforts directly to Avalaras transformation goals, helping simplify processes, support performance, and increase clarity around how people grow and succeed. Embed Fairness and Consistency Across Talent Practices Partner with Talent, HRBPs, and COEs to embed fairness and equity into programs like performance management, promotions, career development, and recognition. Build practical guidelines that help teams make consistent, and scalable decisions across regions and departments. Shape and Support the Employee Journey Identify moments that matter across the employee lifecycle onboarding, development, feedback, and recognition and ensure these experiences are aligned with our values and performance culture. Create resources that make it easier for employees to navigate us, understand expectations, and find opportunities to grow. Use Engagement and Feedback Data to Lead Action Partner with local leaders and COEs to review engagement and other feedback data as inputs to employee experience, inclusion, and culture efforts. Translate insights into targeted, practical actions that improve how teams operate and feel supported locally and globally. Support Belonging and Collaboration Across Regions Strengthen employee communities and support cross-regional collaboration by building programs that promote cultural understanding and team effectiveness. Provide simple tools and support to help these groups operate without becoming overly resource-intensive. Drive Social Responsibility Through Understanding In partnership with the ESG leader, develop CSR programs that reflect Avalaras values and help employees contribute to their local communities in meaningful, scalable ways. Ensure these programs are in consideration of our priorities with clear measures of success. Bring Data, Not Just Ideas Use data and insights to evaluate the effectiveness of programs, identify areas for improvement, and demonstrate Value to partners. Promote accountability through measurement and adjust based on whats working and whats not. What Youll Need to be Successful More than 15 years of HR experience, including senior roles in employee experience, talent management, or HRBP. Expertise building global programs that are practical, with care for our needs, and scalable across geographies. Experience with how to build systems that promote fairness and consistency without bureaucracy. Experience working in global tech or SaaS companies undergoing growth or transformation. You understand how your work ties to retention, productivity, and culture. Program and change management capabilities across departments, geographies, and partners. Global mindset and cultural awareness youve led or partnered with teams across India, the US, LATAM, and EMEA. Comfort with data you can draw meaningful insights from feedback and metrics to lead action

Role & responsibilities Highly organized and be able to respond, follow up and arrive at closure to variety and volume of responsibility Should be able to communicate well with confidence, engage and provide HR advisory/consulting services to senior stake holders, managers and employees. Highly proficient at analyzing people related data (attrition correlations, R&R utilization, Early warning systems, shift time, Incentives, OT and so on) and draw inferences Creative and willing to think both inside and outside the box Preferred knowledge about HR practices at least in one Performance Management, Employee Benefits, compensation, HR Shared Services, Case Management Service oriented, passionate and display highest level of integrity while providing resolutions to employees and create a positive vibrant ethos Possess good excel skillset ( Vlookup, Pivot etc) Preferred candidate profile : Must have 1 Year experience Must be flexible to work in shift Energetic and Strong headed Please apply if your only interested for contractual role

Key accountabilities Support the collection and analysis of employee feedback through surveys, polls, employee forums, and interviews. Help maintain reports and dashboards that track employee engagement, satisfaction, and retention. Assist in organising and evaluating employee programs such as onboarding, recognition, country engagement, and wellness initiatives. Work with the People & Culture team to identify trends and suggest improvements to the employee experience. Stay up to date with best practices in employee engagement and workplace culture. Help prepare presentations and reports to share insights with internal teams. Skills & Experience A recent graduate or someone with up to 1 year of experience in HR, data analysis, psychology, or a related field. Interest in employee engagement, workplace culture, or organisational development and ability to research industry trends and good practice in areas of employee experience. Basic understanding of Excel or Google Sheets; familiarity with survey tools or data visualisation platforms is a plus. Strong communication skills and a willingness to learn. A curious mindset and a passion for making work better for everyone. Ability to interpret and analyse data to create tangible insights Organisation skills with ability to project plan and deliver aspects of key projects Collaborative approach and working in matrix style - able to work as part of a team or on own initiative