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Description
Role Description Role Proficiency: Under guidance deliver large and complex programmes within budget and schedule to meet outcomes as outlined.; adhering to defined processes and quality standards for a portfolio with TCV of $3-5 mil. Responsible for tracking operational and logistic decision making and implementing a robust governance model involving internal and customer stakeholders. Outcomes Drives adoption of well-established delivery plans standards processes best software engineering practices right infrastructure RACI matrix and RAID Log to deliver high quality solutions to UST customers Provide thought leadership to create a culture of innovation within the teams and develops innovative solutions to problems without precedent that improve business performance and contributes to organization goals Manages the P&L of a portfolio with TCV of $3-5 mil Support the portfolio (under direct span) growth objective of 10-15% YoY Implement plans for a programme of digital transformation focusing on service improvements and value-adds; proposing innovative ideas to the customer beyond standard delivery Build/Manage a span of control of 60 – 100 associates; providing individual and team mentoring ensuring high levels of team engagement and developing capabilities within team function and organization Improve and optimize the overall delivery process within budget Apply financial levers to improve the cost of delivery and thereby cater to or improve engagement level profitability Engage/work with key client stakeholders and drive through the end-to-end requirements of the delivery; ensuring customer expectations are met Conduct periodic reviews; tracking delivery milestones and processes. Make decisions and recommends approach based on the results from the reviews Ensure effective participation in SteerCo meetings Measures Of Outcomes Revenue (Targets vs. Actuals) Profitability (Targets vs. Actuals) Digital Services Mix (Targets vs. Actuals) Services Penetration Mix (Targets vs. Actuals) Transformational Value Delivered to Client (as defined) Customer Satisfaction People Satisfaction Outputs Expected Domain / Industry Knowledge: Forecast the overall business requirements and market trends Have meaningful conversations with key client stakeholders interpret the data and enhance the quality of the proposed solution Make useful recommendations based on existing gaps and recommend specific UST services / solutions Manage domain related project management issues in multiple projects Validate roadmap for customer strategy Review to contextualize the solution to the industry Technology Concepts Recommend appropriate framework approach and solutions to meet the functional and non-functional requirements Identify technologies and products relevant to UST in the short term (1 to 2 years) Guide solution response team Guide team evaluate work products and connect to technology officers in customer organization Identify and leverage the most appropriate tools Profitability Management Create profitability sheet based on resource plan Enable outcome-based pricing Present analysis to senior management Create cost benefit model using ROI IRR and other management concepts Track and monitor profitability of projects on an ongoing basis Change pyramid rate changes and other onshore / offshore changes Improve project margins utilization and reduce buffers to control project expenses Pricing & Licensing Models Create an integrated pricing model Guide team members to apply pricing techniques Interact with relevant stakeholders during deal process Compare contrast and choose suitable commercial models among those practiced in the industry Optimize key levers of the business model to make the commercial proposal competitive Account Management Processes And Tools Prepare internal reports Manage at least 1 account ($3-5 mil) independently including responsibility for top line and bottom-line targets; manage customer relations Work independently with account teams in mining account(s) Provide support to the specialist to create an account plan aligned to customer needs UST approaches and strategies Project Management Plan and manage large and complex projects as defined within UST Identify risks and mitigation strategies on an ongoing basis and implement the same for large / complex projects Proactively anticipate the risks and identify avoidance / mitigation strategies on an ongoing process Monitor complex integration / interdependence across work streams within the span of the project Implement best practices with measurable business value adds Set quality goals and processes Influences project strategy by proposing new or alternative solutions while being proactive in identifying issues and resolving them; balancing effectiveness and efficiency. Team Management Effectively manage the managers Resolves team conflicts with a proven ability to implement and communicate difficult decisions Maintains positive business relationships among internal stakeholders Demonstrates approachability and transparency in working with the team Stakeholder Management Manages escalations from customers by providing frequent updates to both UST and customer leadership on resolution progress Plans and supports vendor/partner management activities– vendor/partner assurance procurement invoice approvals Ensures invoicing on time and collection of payments from customers Estimation And Resource Planning Consolidate estimates at a solution level evaluate risks and validate estimates from a technical standpoint with assumptions scope and boundaries defined Review validate and negotiate estimates across service lines Conduct resource planning (pyramid people development) at a project level based on project requirements Conduct impact analysis for changes and analyse corresponding impact to overall estimates resource loading Review project scope and schedule in project plan Knowledge Management (KM) Ensure that the KM plan / platform exists for all new joiners to the engagement Harness project level learning's across the engagement Promote continuous knowledge management Define and improve Knowledge Management Effectiveness for the engagement Requirements Management Identify deviations in requirements gathering process with the customer Leverage UST capabilities experience to identify solution accelerators and value adds to the customer Assess the quality content and coverage of the requirements gathered Solution Structuring Customize UST service offerings for customer needs Provide thought leadership based on the pattern to come up with additional service offerings Carve out complex solutions / POCs for a customer based on their needs Recommend technology specific accelerators / tools for the overall solution along with optimal features e.g. time savings cost benefits Build strategies standards and guidelines for existing services Benefits Management Identify track and report SMART benefits for a program Identify impact of the program to various stakeholders Identify impact of program environment changes to the benefits Measure and report outcomes on a defined frequency Devise an action plan if there is a risk of not realizing desired benefits Steer the program towards the desired vision with sustained and timely realization of benefits Undefined Steer the program towards the desired vision with sustained and timely realization of benefits Skill Examples Account strategy planning Identify project risks and define action plans to mitigate Define a project plan by breaking it down into individual project tasks Communicate project progress to all relevant parties reporting on topics such as cost control schedule achievements quality control risk avoidance and changes to project specifications Delegate tasks and manage team member contributions appropriately Manage external contracted resources to achieve project objectives Optimise project portfolio timelines and delivery objectives by achieving consensus on stakeholder priorities Knowledge Examples Project methodology including approaches to define project steps and tools to set up action plans Technologies to be implemented within the project Company business strategy and business processes Development and compliance to financial plans and budgets IPR principles and regulation Structured project management methodologies (e.g. agile techniques DevOps) Additional Comments Job Summary: The Transition Manager is responsible for leading and managing the smooth and effective transition of projects, services, or resources into the operational environment. This role involves meticulous planning, coordination, and execution of transition activities, ensuring minimal disruption to ongoing operations and adherence to established timelines and quality standards. The Transition Manager will oversee all aspects of the transition lifecycle, from initial planning to final handover and post-transition support, with a focus on onboarding resources, managing change, facilitating knowledge transfer, and providing regular progress reporting. The ideal candidate will have a strong background in project management, excellent communication and stakeholder management skills, and the ability to adapt to various transition scenarios, including single resource, group of resources, and entire team/area onboarding. Responsibilities: Transition Planning and Management: o Develop comprehensive transition plans, including scope, objectives, timelines, resource allocation, risk management, and communication strategies, for various transition scenarios (single resource, group of resources, entire team/area). o Identify and manage all transition activities, ensuring they are completed on time, within budget, and to the required quality standards. o Coordinate with project managers, service owners, and other stakeholders to align transition activities with project goals and operational requirements. o Define and manage transition gates and acceptance criteria to ensure successful handover to operations. o Proactively identify and mitigate potential risks and issues that may impact the transition. o Manage the transition of environment access for new resources. Change Management: o Develop and implement change management plans to support the transition, ensuring that all stakeholders are aware of the changes and their impact. o Communicate changes effectively to all affected parties, addressing concerns and providing support as needed. o Manage stakeholder expectations and ensure buy-in for the transition process. o Identify and address resistance to change, implementing strategies to facilitate smooth adoption of new processes or systems. Immersion and Knowledge Management: o Support immersion and knowledge management activities to ensure that new resources are effectively onboarded and equipped with the necessary knowledge and skills. o Develop and deliver onboarding programs for new resources, including training, documentation, and mentorship. o Establish knowledge transfer processes to ensure that critical information is effectively transferred from the transition team to the operational teams. o Create and maintain transition documentation, including transition plans, checklists, and knowledge repositories. Progress Reporting: o Provide regular and accurate progress reports to stakeholders, including status updates, key milestones, risks, and issues. o Develop and maintain transition dashboards to track progress and identify areas requiring attention. o Facilitate regular transition meetings to communicate progress, address issues, and ensure alignment among stakeholders. o Escalate issues and risks to the appropriate stakeholders in a timely manner. Onboarding Management: o Plan and execute onboarding activities for various scenarios:  Single Resource Onboarding: Develop individualized onboarding plans, ensuring the resource receives necessary access, training, and support.  Group of Resources Onboarding: Coordinate onboarding for multiple resources, ensuring consistency and efficiency in training and knowledge transfer.  Entire Area/Team Onboarding: Manage complex onboarding projects involving the transition of entire teams or departments, including process changes, system implementations, and organizational restructuring. Qualifications: 8+ years of experience in transition management, project management, or a related field. Proven experience in managing various onboarding scenarios (single resource, group of resources, entire team/area). Strong understanding of transition management methodologies and best practices. Excellent project management skills, including planning, execution, and risk management. Strong change management skills, with the ability to communicate effectively and manage stakeholder expectations. Experience in developing and delivering training programs and facilitating knowledge transfer. Excellent communication, interpersonal, and stakeholder management skills. Ability to work independently and as part of a team. Strong analytical and problem-solving skills. Skills: Transition Management Project Management Change Management Stakeholder Management Risk Management Knowledge Management Training and Development Problem-Solving Analytical Skills Organizational Skills Leadership Skills Adaptability Skills Transition Management,Change Management,Risk Management Show more Show less
