Delivery Manager I

15 - 25 Years
1 Opening
Chennai, Kochi, Trivandrum

The Delivery Manager is responsible for leading and managing the evaluation, recommendation, establishment, implementation, and analysis of new and improved production workflows, work processes for systems, reporting, and new products/programs to improve customer service levels, team performance, employee engagement and overall quality.

RESPONSIBILITIES/TASKS:

• Primary focus is to manage the client implementation (end to end phases) for various Healthcare customers by working with various departments and projects teams

• Manages the planning, coordination, development, and implementation of approved projects which are Divisional and/or Corporate in scope, to enhance the overall efficiency of procedures, methods, controls, and performance.

• Managing healthcare policies and procedures ensuring best practices are followed.

• Finding innovative ways to optimize the level of healthcare while also reducing the cost

• Developing departmental goals and objectives for employees

• Recruiting, training, and supervising the employee performance

• Represents department and division as requested on work groups and special assignments.

• Develops and maintains an effective working relationship with customers and/or partners.

• Participates in development of annual departmental budget, monitors budget, and identifies budget discrepancies. healthcare client implementation in claims and administration products.

EMPLOYMENT QUALIFICATIONS:

• Bachelor’s degree in human resources, Business, Management, or a relevant field

• Experience in defining performance matrix and implementing employee engagement activities • Proficiency in Microsoft Office suite

• Outstanding written and verbal communication skills

• Knowledge of/experience with Healthcare Claims and Administration of Products

Implementation,Delivery Management,Healthcare