Customer Success Lead

About Spyne

At Spyne, we are transforming how cars are marketed and sold with cutting-edge Generative AI. What started as a bold idea—using AI-powered visuals to help auto dealers sell faster online—has now evolved into a full-fledged, AI-first automotive retail ecosystem.

Backed by $16M in Series A

• Launched industry-first AI-powered Image, Video & 360° solutions for Automotive dealers
• Launching Gen AI powered Automotive Retail Suite to power Inventory, Marketing, CRM for dealers
• Onboarded 1500+ dealers across US, EU and other key markets in the past 2 years of launch
• Gearing up to onboard 10K+ dealers across global market of 200K+ dealers
• 150+ members team with near equal split on R&D and GTM

Learn more about our products:

Spyne AI Studio Product

Series A Announcement -

Role Overview

Lead – Customer Success (US Market)

high-ownership, team management

Location

Role

Timings

Key Responsibilities

US-Focused Team Leadership

• Manage and mentor a growing team of CS professionals supporting US-based dealerships.
• Own the entire post-sale journey: onboarding, customer success, support, and renewals.
• Build scalable team processes, review structures, and training programs tailored for US clients.

AI-Powered Customer Experience

• Leverage Spyne’s AI stack to streamline onboarding, support, and engagement.
• Implement playbooks and automations to improve customer experience and reduce TAT.
• Work with Product and Engineering to escalate and resolve client-specific issues rapidly.

Retention, Growth & Customer Outcomes

• Drive

  renewals, upsells, and Net Revenue Retention (NRR)

  from US accounts.
• Build data-driven customer health metrics, engagement cadences, and success frameworks.
• Manage a balanced portfolio of enterprise and mid-market accounts.

Cross-functional Collaboration

• Be the

  voice of the US customer

  across Sales, Product, and Marketing.
• Partner with Sales for expansion opportunities and with Product for feedback loops.
• Represent customer success metrics and initiatives in leadership reviews.

Operational Excellence

• Maintain high CRM hygiene (HubSpot/Salesforce), tracking all risks, feedback, and actions.
• Monitor CSAT, TTV, NRR, Churn, and SLA metrics to drive consistent improvements.
• Document best practices and build internal knowledge bases to scale the team.

What We’re Looking For

• 6–10 years

  of experience in

  Customer Success

  at B2B SaaS or AI-first companies.
• At least

  2+ years in team leadership or CS operations roles

  .
• Proven experience driving customer outcomes in

  US-based B2B accounts

  .
• Strong process mindset and experience managing

  renewals, expansion, and support metrics

  .
• Hands-on with tools like

  Salesforce, HubSpot, Gainsight, Intercom, or Zendesk

  .
• Willingness to work

  full US shift

  (6:00 PM – 3:00 AM IST).
• Excellent communication, escalation handling, and stakeholder management skills.

Nice to Have

• Experience in early- to mid-stage SaaS startups (Series A/B).
• Familiarity with automotive SaaS, image/video platforms, or generative AI products.
• Exposure to AI/ML tools used for customer success automation.

Why Join Spyne?

• Category-Creating Platform

  – Be part of reshaping global auto retail through GenAI.

• High Ownership Role

  – Take end-to-end leadership of our largest market.

• Performance-Driven Culture

  – We reward execution, initiative, and impact.

• Best-in-Class Tools

  – Work with industry-leading platforms and a skilled, collaborative team.

• Career Acceleration

  – Scale a CS team in one of India’s most exciting AI startups.

This is more than a role—it’s a chance to lead, build, and scale in a high-impact environment.

At Spyne, high performers don’t just grow—they 10X.