Customer Success Lead

About Pan Science Innovations

Pan Science Innovations is a fast-growing AI solutions startup focused on building intelligent, scalable, and impactful software products for our clients across industries. We specialize in cutting-edge technologies like generative AI, computer vision, audio-video analysis, and intelligent automation.  

Job Overview

We are looking for a highly experienced and proactive Delivery Manager who will be responsible for ensuring successful end-to-end delivery of our AI-driven solutions to clients. The ideal candidate will bring excellent communication skills, a track record of managing complex software projects, and the ability to align client expectations with product outcomes. 

Key Responsibilities

• Own the delivery of client projects from inception to deployment and support. 
• Serve as the primary point of contact between internal teams and clients. 
• Translate business requirements into executable plans and timelines. 
• Manage scope, deadlines, risks, and dependencies across multiple projects. 
• Drive cross-functional collaboration between development, QA, data, and design teams. 
• Maintain strong, trust-based relationships with clients through proactive communication. 
• Provide timely and transparent status updates to internal and external stakeholders. 
• Ensure that deliverables meet quality standards and client expectations. 
• Handle change requests and manage client satisfaction through the delivery lifecycle.  
• Identify delivery bottlenecks and lead continuous improvement initiatives. 

Required Skills & Qualifications

• 3+ years of experience in IT/software delivery or project management. 
• Proven experience in delivering complex software solutions to clients (AI experience is a plus).  
• Excellent oral, written, and interpersonal communication skills. 
• Strong organizational skills with the ability to manage multiple projects simultaneously. 
• Familiarity with Agile, Scrum, or similar delivery methodologies. 
• Ability to translate technical jargon into business language and vice versa. 
• Demonstrated success in managing client expectations and ensuring customer satisfaction. 
• Bachelor's or Master's degree in Computer Science, Engineering, Business, or a related field.  

Preferred Qualifications

• Experience in a startup or high-growth environment. 
• Exposure to AI/ML technologies and product lifecycles. 
• PMP, Scrum Master, or equivalent certification (optional but preferred). 
•  Familiarity with tools like Jira, Trello, Slack, Notion, or similar collaboration platforms. 

Why Join Us?

• Work at the cutting edge of AI and software innovation. 
• Be part of a growing startup with the opportunity to shape delivery strategy and processes. 
• Collaborate with passionate engineers, researchers, and product leaders. 
• Competitive compensation and flexible work environment.