Customer Success Lead

Requirements:

• 8+ years of relevant hands-on experience managing projects related to field services/asset management with technical expertise in Java/J2EE or any other technology.
• Consultant with experience in the utility industry and possess business understanding of the utility industry and business processes
• Experience with EAM products like Maximo, Oracle Work & Asset Management (WAM), Oracle WACS, and FSM products like ClickSoftware, ServiceNow FSM, Salesforce SFS, IFS, KloudGin, etc.
• Hands-on experience with configurations such as custom objects, layouts, reports, dashboards, and workflow rules.
• Experience working with MongoDB will be a big plus
• Excellent analytical,and problem-solving abilities and communication skills; oral, written, and listening
• Experience working with Version control software and ensuring quality code development adhering to standards
• Experience on Handling Technical Team
• Nice to have: Experience in integrations with 3rd party systems and a good knowledge of data modeling
• B.Tech, BE, Engineering in Computer Science, Masters preferred

Responsibilities:

• Handling Customer Healthcheck Status calls
• Ability to debug customer issues and provide elegant solutions for complex problems
• Ensure customer requirements are understood, prioritized and implemented in a timely manner
• Ability to develop quality code, analyze customer requirements and configure, test and maintain the KloudGin solution as per the business needs
• Closely work with other teams ( Product, Devops, Support), communicate on a daily basis with onshore/offshore team members and take ownership of the assigned deliverables.
• Writing programs and scripts to design user-friendly interfaces and optimized functionalities.
• Assist in diagnosing application performance issues, system integrations, and offline/online data handling problems.
• Keeping informed of the latest industry developments, upgrades, and offerings.