Responsibilities Develop, execute, and communicate comprehensive project plans aligned with client goals and GreyLabs AI's standards. Track project tasks diligently, assign responsibilities, and ensure transparent communication with all stakeholders. Manage project timelines and hold internal and external teams accountable for deliverables. Monitor deliverable quality and enforce adherence to our standard processes. Effectively prioritise tasks and manage evolving priorities to meet project objectives. Maintain up-to-date project status reports to drive clarity and transparency across all milestones. Requirements Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Experience: 2 to 5 years in project management, ideally in technology-driven environments. Technical Skills: Proficiency with Agile methodologies; experience in BFSI or startup settings is an advantage. Competencies: Exceptional organisational skills, keen attention to detail, and a proactive approach to problem-solving. Communication: Strong verbal and written communication skills, capable of interacting with clients and internal teams effectively. Additional Qualifications: An MBA degree or experience in a startup is a plus, showcasing adaptability and a business-driven mindset. This job was posted by Pragya Gupta from GreyLabs AI. Show more Show less

The Core Responsibilities For The Job Include The Following Own Financial Operations and Revenue Management: Manage customer invoicing, payment tracking, and overdue collections. Work with business teams to build monthly and quarterly revenue projections. Assist in filling and submitting vendor onboarding forms for customers. Ensure client contracts are signed on time and purchase orders are issued. Bookkeeping And Compliance Maintain financial records in Zoho Books (or similar tools). Ensure revenue recognition follows accrual accounting principles. Assist with monthly and quarterly GST, TDS filings by working with the CA. Vendor Payments And Expense Control Track and process vendor payments promptly. Ensure accurate record-keeping of expenses and payments. Client Finance Relationship Management Work directly with customer finance teams to ensure seamless invoicing and payments. Handle queries related to billing, contracts, and compliance. MIS, Reporting, And Investor-Ready Financials Prepare monthly and quarterly MIS for management and investors. Create customer and product-wise profitability reports to track unit economics. Work closely with the CEO and the Chartered Accountant on financial planning. Requirements Chartered Accountant (CA) with 3-4 years of experience. Strong understanding of finance, accounting, and accrual-based principles. Hands-on experience with Zoho Books (or similar accounting software). Experience in Finance/Accounting roles at startups or mid-sized companies. Strong communication and interpersonal skills for client and vendor interactions. Ability to work in a fast-paced, high-growth environment. This job was posted by Aman Goel from GreyLabs AI. Show more Show less

Responsibilities Lead customer Information Security meeting and manage vendor onboarding checklist from the client side. Drive ISO 27001:2022 certification audits and SOC 2 Type 2 compliance requirements at the organization. Perform Internal VAPT on our products and share detailed reports along with solution documents if needed. Manage DLP and other tools for security enhancements. Investigate security breaches and other cybersecurity incidents. Install security measures and operate software to protect systems and information infrastructure, including firewalls and data encryption programs. Document security breaches and assess the damage they cause. Work with the security team to perform tests and uncover network vulnerabilities. Fix detected vulnerabilities to maintain a high-security standard. Stay current on IT security trends and news. Develop company-wide best practices for IT security. Perform penetration testing. Help colleagues install security software and understand information security management. Research security enhancements and make recommendations to management. Stay up-to-date on information technology trends and security standards. Requirements Minimum 2 years of experience in the field of Compliance Checklist, AppSec, and VAPT. Bachelor's degree in computer science or specialization in the cybersecurity field. Experience in information security or related fields. Experience with computer network penetration testing, techniques, and tools. Understanding of firewalls, proxies, SIEM, antivirus, and IDPS concepts. Ability to identify and mitigate network vulnerabilities and explain how to avoid them. Understanding of patch management with the ability to deploy patches promptly while understanding business impact. Must have a laptop or desktop to work. This job was posted by Pragya Gupta from GreyLabs AI. Show more Show less

We are seeking a talented Software Engineer-2 with a minimum of 3 years of experience to join our dynamic team. The ideal candidate will have a strong background in Golang, ReactJS, and AWS, with a passion for creating robust and scalable software solutions. As a Software Engineer at GreyLabs AI, you will have the opportunity to work on exciting projects, collaborate with cross-functional teams, and contribute to the growth and success of our company. Responsibilities Develop and maintain high-quality software applications using Django and ReactJS. Design and implement scalable, reliable, and efficient backend systems. Collaborate with cross-functional teams to gather and define requirements, and deliver solutions that meet business needs. Write clean, well-documented, and maintainable code. Optimize application performance and ensure security best practices are followed. Deploy and manage applications on AWS cloud infrastructure. Troubleshoot and debug issues, and provide timely resolution. Stay updated on emerging technologies and best practices, and continuously improve skills and knowledge. Requirements Bachelor's degree in Computer Science, Engineering, or related field. Strong competitive programming background. Minimum of 2 years of professional experience as a Software Engineer. Proficiency in Django and Django Rest Framework. Experience with ReactJS and modern frontend development techniques. Strong understanding of AWS services such as EC2 S3 Lambda, RDS, etc. Knowledge of relational databases (e. g., PostgreSQL, MySQL, MongoDB) and ORM frameworks. Experience with version control systems such as Git. Excellent problem-solving and analytical skills. Ability to work independently as well as collaboratively in a team environment. Strong communication and interpersonal skills. This job was posted by Pragya Gupta from GreyLabs AI.

About GreyLabs AI: GreyLabs AI is a leading B2B SaaS provider specialising in speech analytics solutions for BFSI companies. We are looking for an experienced, results-driven AI Project Manager to join our dynamic team. The Role: GreyLabs AI is seeking a motivated AI Project Manager to join our dynamic team. You will manage projects for some of the largest financial institutions, ensuring seamless delivery and client satisfaction. Responsibilities: Create and communicate project plans that align with client objectives. Track project-level tasks, assigning ownership, and ensuring timely communication with stakeholders. Manage timelines and hold internal and external stakeholders accountable. Monitor the quality of deliverables and ensure adherence to standard processes. Prioritize tasks effectively, managing competing and evolving priorities. Maintain status updates across all project milestones to drive transparency. Ideal Profile: Bachelor’s degree in Computer Science or related field. 2 to 8 years of experience in BFSI focused project management Experience with Agile methodologies. Highly organized, with strong attention to detail and problem-solving skills. Excellent verbal and written communication skills. Able to work independently and as part of a team. MBA degree is a plus. Prior startup experience is a plus. What We Offer: Competitive salary and performance-based incentives. An opportunity to work with a rapidly growing company in the AI space Exposure to cutting-edge AI technologies and their applications in the BFSI industry. A collaborative and dynamic work environment.

As a Customer Success Manager at GreyLabs AI, your primary responsibility will be to build strong, consultative relationships with senior stakeholders at client organizations. You will act as a trusted advisor who understands their goals and helps them realize measurable ROI. Leading seamless onboarding journeys and ensuring quick time-to-value and adoption of mission-critical features within our speech analytics platform will be crucial aspects of your role. Identifying and pursuing upsell and cross-sell opportunities by understanding client needs and uncovering new use cases aligned with their evolving strategy will be key to driving growth. You will design and execute proactive customer success strategies that help clients meet their business KPIs and turn our platform into a growth lever. Monitoring account health, preempting churn risks, and acting fast with insights-driven playbooks to keep clients engaged and satisfied will be essential for ensuring insight-backed retention. Collaborating with clients to refine speech analytics use cases that solve real business problems, from collections optimization to compliance automation, will be a core part of your responsibilities. You will also channel client feedback and field insights to the product team, shaping roadmap decisions and enhancing feature relevance. Leading quarterly success reviews and check-ins, showcasing impact, aligning on goals, and unlocking new collaboration opportunities will be critical in driving customer success. Partnering with sales, product, and operations teams to ensure seamless handovers, unified goals, and strong account momentum will require strong cross-functional collaboration skills. You will also play a key role in helping build scalable success frameworks, playbooks, and knowledge-sharing processes to level up the customer experience across the board. To excel in this role, you should have excellent communication and relationship-building skills, especially with senior stakeholders. Being a strategic thinker with strong analytical and problem-solving abilities will be beneficial. As a self-starter who thrives in fast-paced, ambiguous environments, you will be able to navigate challenges effectively. Experience in AI/ML, Prompt Engineering, or working with BFSI clients would be a bonus. If you are passionate about driving customer success, collaborating with clients to achieve their business goals, and influencing product development to enhance customer experience, this role at GreyLabs AI could be the perfect fit for you. Join our team and be part of shaping the future of customer success in the AI industry.,

Responsibilities Develop and execute the product roadmap, aligning with company goals and customer needs. Collaborate with cross-functional teams (Engineering, Sales, Customer Success) to deliver product features and enhancements. Conduct market research, customer interviews, and competitor analysis to inform product decisions. Define and track key performance indicators (KPIs) to measure product success. Work closely with the engineering team to ensure successful product development and deployment. Develop business cases and proposals to support product initiatives. Communicate product plans and results to stakeholders, including senior leadership and customers. Requirements 2-7 years of experience in technical product management, preferably in B2B SaaS. Bachelor's degree in Computer Science, Engineering, or related field. Technical background with understanding of software development, data analytics, and cloud technologies. Proven experience working with large enterprises and understanding their needs and pain points. Excellent communication, collaboration, and project management skills. Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions. Experience with Agile development methodologies and product development life cycles. Experience with speech analytics, AI, natural language processing, or related technologies. Knowledge of cloud-based technologies (AWS, Azure, Google Cloud). Certification in product management or a related field (e. g., PMP, CFA). This job was posted by Pragya Gupta from GreyLabs AI.