Responsibilities Develop, execute, and communicate comprehensive project plans aligned with client goals and GreyLabs AI's standards. Track project tasks diligently, assign responsibilities, and ensure transparent communication with all stakeholders. Manage project timelines and hold internal and external teams accountable for deliverables. Monitor deliverable quality and enforce adherence to our standard processes. Effectively prioritise tasks and manage evolving priorities to meet project objectives. Maintain up-to-date project status reports to drive clarity and transparency across all milestones. Requirements Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Experience: 2 to 5 years in project management, ideally in technology-driven environments. Technical Skills: Proficiency with Agile methodologies; experience in BFSI or startup settings is an advantage. Competencies: Exceptional organisational skills, keen attention to detail, and a proactive approach to problem-solving. Communication: Strong verbal and written communication skills, capable of interacting with clients and internal teams effectively. Additional Qualifications: An MBA degree or experience in a startup is a plus, showcasing adaptability and a business-driven mindset. This job was posted by Pragya Gupta from GreyLabs AI. Show more Show less
The Core Responsibilities For The Job Include The Following Own Financial Operations and Revenue Management: Manage customer invoicing, payment tracking, and overdue collections. Work with business teams to build monthly and quarterly revenue projections. Assist in filling and submitting vendor onboarding forms for customers. Ensure client contracts are signed on time and purchase orders are issued. Bookkeeping And Compliance Maintain financial records in Zoho Books (or similar tools). Ensure revenue recognition follows accrual accounting principles. Assist with monthly and quarterly GST, TDS filings by working with the CA. Vendor Payments And Expense Control Track and process vendor payments promptly. Ensure accurate record-keeping of expenses and payments. Client Finance Relationship Management Work directly with customer finance teams to ensure seamless invoicing and payments. Handle queries related to billing, contracts, and compliance. MIS, Reporting, And Investor-Ready Financials Prepare monthly and quarterly MIS for management and investors. Create customer and product-wise profitability reports to track unit economics. Work closely with the CEO and the Chartered Accountant on financial planning. Requirements Chartered Accountant (CA) with 3-4 years of experience. Strong understanding of finance, accounting, and accrual-based principles. Hands-on experience with Zoho Books (or similar accounting software). Experience in Finance/Accounting roles at startups or mid-sized companies. Strong communication and interpersonal skills for client and vendor interactions. Ability to work in a fast-paced, high-growth environment. This job was posted by Aman Goel from GreyLabs AI. Show more Show less
Responsibilities Lead customer Information Security meeting and manage vendor onboarding checklist from the client side. Drive ISO 27001:2022 certification audits and SOC 2 Type 2 compliance requirements at the organization. Perform Internal VAPT on our products and share detailed reports along with solution documents if needed. Manage DLP and other tools for security enhancements. Investigate security breaches and other cybersecurity incidents. Install security measures and operate software to protect systems and information infrastructure, including firewalls and data encryption programs. Document security breaches and assess the damage they cause. Work with the security team to perform tests and uncover network vulnerabilities. Fix detected vulnerabilities to maintain a high-security standard. Stay current on IT security trends and news. Develop company-wide best practices for IT security. Perform penetration testing. Help colleagues install security software and understand information security management. Research security enhancements and make recommendations to management. Stay up-to-date on information technology trends and security standards. Requirements Minimum 2 years of experience in the field of Compliance Checklist, AppSec, and VAPT. Bachelor's degree in computer science or specialization in the cybersecurity field. Experience in information security or related fields. Experience with computer network penetration testing, techniques, and tools. Understanding of firewalls, proxies, SIEM, antivirus, and IDPS concepts. Ability to identify and mitigate network vulnerabilities and explain how to avoid them. Understanding of patch management with the ability to deploy patches promptly while understanding business impact. Must have a laptop or desktop to work. This job was posted by Pragya Gupta from GreyLabs AI. Show more Show less
We are seeking a talented Software Engineer-2 with a minimum of 3 years of experience to join our dynamic team. The ideal candidate will have a strong background in Golang, ReactJS, and AWS, with a passion for creating robust and scalable software solutions. As a Software Engineer at GreyLabs AI, you will have the opportunity to work on exciting projects, collaborate with cross-functional teams, and contribute to the growth and success of our company. Responsibilities Develop and maintain high-quality software applications using Django and ReactJS. Design and implement scalable, reliable, and efficient backend systems. Collaborate with cross-functional teams to gather and define requirements, and deliver solutions that meet business needs. Write clean, well-documented, and maintainable code. Optimize application performance and ensure security best practices are followed. Deploy and manage applications on AWS cloud infrastructure. Troubleshoot and debug issues, and provide timely resolution. Stay updated on emerging technologies and best practices, and continuously improve skills and knowledge. Requirements Bachelor's degree in Computer Science, Engineering, or related field. Strong competitive programming background. Minimum of 2 years of professional experience as a Software Engineer. Proficiency in Django and Django Rest Framework. Experience with ReactJS and modern frontend development techniques. Strong understanding of AWS services such as EC2 S3 Lambda, RDS, etc. Knowledge of relational databases (e. g., PostgreSQL, MySQL, MongoDB) and ORM frameworks. Experience with version control systems such as Git. Excellent problem-solving and analytical skills. Ability to work independently as well as collaboratively in a team environment. Strong communication and interpersonal skills. This job was posted by Pragya Gupta from GreyLabs AI.
About GreyLabs AI: GreyLabs AI is a leading B2B SaaS provider specialising in speech analytics solutions for BFSI companies. We are looking for an experienced, results-driven AI Project Manager to join our dynamic team. The Role: GreyLabs AI is seeking a motivated AI Project Manager to join our dynamic team. You will manage projects for some of the largest financial institutions, ensuring seamless delivery and client satisfaction. Responsibilities: Create and communicate project plans that align with client objectives. Track project-level tasks, assigning ownership, and ensuring timely communication with stakeholders. Manage timelines and hold internal and external stakeholders accountable. Monitor the quality of deliverables and ensure adherence to standard processes. Prioritize tasks effectively, managing competing and evolving priorities. Maintain status updates across all project milestones to drive transparency. Ideal Profile: Bachelor’s degree in Computer Science or related field. 2 to 8 years of experience in BFSI focused project management Experience with Agile methodologies. Highly organized, with strong attention to detail and problem-solving skills. Excellent verbal and written communication skills. Able to work independently and as part of a team. MBA degree is a plus. Prior startup experience is a plus. What We Offer: Competitive salary and performance-based incentives. An opportunity to work with a rapidly growing company in the AI space Exposure to cutting-edge AI technologies and their applications in the BFSI industry. A collaborative and dynamic work environment.
As a Customer Success Manager at GreyLabs AI, your primary responsibility will be to build strong, consultative relationships with senior stakeholders at client organizations. You will act as a trusted advisor who understands their goals and helps them realize measurable ROI. Leading seamless onboarding journeys and ensuring quick time-to-value and adoption of mission-critical features within our speech analytics platform will be crucial aspects of your role. Identifying and pursuing upsell and cross-sell opportunities by understanding client needs and uncovering new use cases aligned with their evolving strategy will be key to driving growth. You will design and execute proactive customer success strategies that help clients meet their business KPIs and turn our platform into a growth lever. Monitoring account health, preempting churn risks, and acting fast with insights-driven playbooks to keep clients engaged and satisfied will be essential for ensuring insight-backed retention. Collaborating with clients to refine speech analytics use cases that solve real business problems, from collections optimization to compliance automation, will be a core part of your responsibilities. You will also channel client feedback and field insights to the product team, shaping roadmap decisions and enhancing feature relevance. Leading quarterly success reviews and check-ins, showcasing impact, aligning on goals, and unlocking new collaboration opportunities will be critical in driving customer success. Partnering with sales, product, and operations teams to ensure seamless handovers, unified goals, and strong account momentum will require strong cross-functional collaboration skills. You will also play a key role in helping build scalable success frameworks, playbooks, and knowledge-sharing processes to level up the customer experience across the board. To excel in this role, you should have excellent communication and relationship-building skills, especially with senior stakeholders. Being a strategic thinker with strong analytical and problem-solving abilities will be beneficial. As a self-starter who thrives in fast-paced, ambiguous environments, you will be able to navigate challenges effectively. Experience in AI/ML, Prompt Engineering, or working with BFSI clients would be a bonus. If you are passionate about driving customer success, collaborating with clients to achieve their business goals, and influencing product development to enhance customer experience, this role at GreyLabs AI could be the perfect fit for you. Join our team and be part of shaping the future of customer success in the AI industry.,
Responsibilities Develop and execute the product roadmap, aligning with company goals and customer needs. Collaborate with cross-functional teams (Engineering, Sales, Customer Success) to deliver product features and enhancements. Conduct market research, customer interviews, and competitor analysis to inform product decisions. Define and track key performance indicators (KPIs) to measure product success. Work closely with the engineering team to ensure successful product development and deployment. Develop business cases and proposals to support product initiatives. Communicate product plans and results to stakeholders, including senior leadership and customers. Requirements 2-7 years of experience in technical product management, preferably in B2B SaaS. Bachelor's degree in Computer Science, Engineering, or related field. Technical background with understanding of software development, data analytics, and cloud technologies. Proven experience working with large enterprises and understanding their needs and pain points. Excellent communication, collaboration, and project management skills. Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions. Experience with Agile development methodologies and product development life cycles. Experience with speech analytics, AI, natural language processing, or related technologies. Knowledge of cloud-based technologies (AWS, Azure, Google Cloud). Certification in product management or a related field (e. g., PMP, CFA). This job was posted by Pragya Gupta from GreyLabs AI.
About GreyLabs AI GreyLabs AI is on a mission to reimagine contact centres with AI-driven products that make them fully autonomous. We are building cutting-edge, execution-first AI solutions that help businesses scale faster, serve customers better, and work smarter. If you’re excited about shaping high-performance teams and hiring top talent that fuels innovation, this is your chance to be part of a team that’s building for impact. Role Overview As a Talent Acquisition Specialist at GreyLabs AI, you will be the driving force behind attracting, engaging, and hiring exceptional talent across technical, product, and business functions. You will own the full recruitment lifecycle, partner closely with hiring managers, and ensure we bring in people who raise the bar for skills, culture, and performance. This role reports to the Director - People & Culture and will work closely with functional heads and hiring managers across GreyLabs AI. Key Responsibilities Hiring Strategy & Planning Partner with business and functional heads to understand hiring needs and role requirements. Translate workforce plans into actionable sourcing and hiring strategies. Prioritise requisitions based on business impact (P0, P1, P2 framework). Sourcing & Pipeline Building Build talent pipelines using multiple channels - LinkedIn, job boards, employee referrals, talent communities, and direct sourcing. Create and maintain a bench of ready-to-hire candidates for critical roles. Recruitment Operations Own end-to-end hiring - from JD creation and sourcing to offer closure and pre-onboarding. Ensure consistent, fast, and high-quality candidate experiences. Track recruitment metrics (time-to-fill, source effectiveness, pipeline health) and present insights to leadership. Employer Branding & Candidate Engagement Collaborate with marketing to build GreyLabs AI’s employer brand on social platforms and in relevant communities. Organise recruitment campaigns, tech talks, and other initiatives to engage passive talent. Compliance & Process Excellence Ensure recruitment practices comply with company policies and labour laws. Maintain accurate hiring documentation for audit and compliance readiness. Reporting & Analytics Track and present recruitment metrics including time-to-fill, cost-per-hire, source effectiveness, and pipeline health. Build and maintain hiring dashboards for leadership visibility. Share data-backed insights to optimise hiring strategies and improve efficiency. What You Bring Experience: 3 - 7 years in end-to-end hiring, preferably in startups or fast-scaling tech companies. Skills: Strong sourcing skills, negotiation skills, and stakeholder management. Tools: Hands-on with ATS platforms Mindset: High ownership, problem-solving orientation, ability to work in an ambiguous and fast-changing environment. Why Join Us? Work directly with a leadership team that values talent as a competitive advantage. Be part of building a high-growth AI startup from the ground up. Competitive compensation Opportunity to learn, experiment, and make a measurable business impact. Pro Tip for Applicants: We’re not looking for just a recruiter. We’re looking for a talent magnet - someone who can spot, engage, and close exceptional candidates who’ll thrive in our fast-paced, high-performance culture. We’re committed to creating a fair, respectful, and inclusive workplace. From hiring to growth opportunities, our decisions are based on merit, skills, and potential, never on gender, identity, background, or any other personal characteristic. Talent has no labels here, and everyone is welcome to grow and thrive with us.
About GreyLabs AI GreyLabs AI is on a mission to reimagine contact centres with AI-driven products that make them fully autonomous. We are building cutting-edge, execution-first AI solutions that help businesses scale faster, serve customers better, and work smarter. If youre excited about shaping high-performance teams and hiring top talent that fuels innovation, this is your chance to be part of a team thats building for impact. Role Overview As a Talent Acquisition Specialist at GreyLabs AI, you will be the driving force behind attracting, engaging, and hiring exceptional talent across technical, product, and business functions. You will own the full recruitment lifecycle, partner closely with hiring managers, and ensure we bring in people who raise the bar for skills, culture, and performance. This role reports to theDirector - People & Cultureand will work closely with functional heads and hiring managers across GreyLabs AI. Key Responsibilities Hiring Strategy & Planning Partner with business and functional heads to understand hiring needs and role requirements. Translate workforce plans into actionable sourcing and hiring strategies. Prioritise requisitions based on business impact (P0, P1, P2 framework). Sourcing & Pipeline Building Build talent pipelines using multiple channels - LinkedIn, job boards, employee referrals, talent communities, and direct sourcing. Create and maintain a bench of ready-to-hire candidates for critical roles. Recruitment Operations Own end-to-end hiring - from JD creation and sourcing to offer closure and pre-onboarding. Ensure consistent, fast, and high-quality candidate experiences. Track recruitment metrics (time-to-fill, source effectiveness, pipeline health) and present insights to leadership. Employer Branding & Candidate Engagement Collaborate with marketing to build GreyLabs AIs employer brand on social platforms and in relevant communities. Organise recruitment campaigns, tech talks, and other initiatives to engage passive talent. Compliance & Process Excellence Ensure recruitment practices comply with company policies and labour laws. Maintain accurate hiring documentation for audit and compliance readiness. Reporting & Analytics Track and present recruitment metrics includingtime-to-fill, cost-per-hire, source effectiveness, and pipeline health. Build and maintain hiring dashboards for leadership visibility. Share data-backed insights to optimise hiring strategies and improve efficiency. What You Bring Experience: 3 - 7 years in end-to-end hiring, preferably in startups or fast-scaling tech companies. Skills: Strong sourcing skills, negotiation skills, and stakeholder management. Tools: Hands-on with ATS platforms Mindset: High ownership, problem-solving orientation, ability to work in an ambiguous and fast-changing environment. Why Join Us Work directly with a leadership team that values talent as a competitive advantage. Be part of building a high-growth AI startup from the ground up. Competitive compensation Opportunity to learn, experiment, and make a measurable business impact. Pro Tip for Applicants: Were not looking for just a recruiter. Were looking for a talent magnet - someone who can spot, engage, and close exceptional candidates wholl thrive in our fast-paced, high-performance culture. Were committed to creating a fair, respectful, and inclusive workplace. From hiring to growth opportunities, our decisions are based on merit, skills, and potential, never on gender, identity, background, or any other personal characteristic. Talent has no labels here, and everyone is welcome to grow and thrive with us. Show more Show less
Location: Mumbai Reporting to: Co-Founder & CEO Why GreyLabs AI? At GreyLabs AI, we’re building Voice AI solutions for the Banking and Financial Services Industry, serving more than 40 large enterprise clients. Backed by Elevation Capital, Z47, and top-tier angel investors, we’re scaling fast, not just in numbers, but in ambition. We don’t hire to fill seats; we hire to raise the bar. Every GreyLabs product is designed to solve hard, real-world problems that keep CEOs and CXOs up at night. And we’re looking for a Director of Product Management who’s ready to lead that charge. This is not a “keep-the-lights-on” role. This is a build, scale, and inspire role. What you’ll own: Lead the 1-to-10 journey across our products. Engage Clients Deeply : Regularly meet our clients to understand how they use our Product and what features and adjacent products can we build to help them further. Work Across the Aisle : Interact with our client-facing team members (Sales, Delivery and Customer Success) to co-create and execute the Product roadmap. Scale with Purpose : Build and mentor a product & design team that thrives on ownership, collaboration, and clear outcomes. Measure Impact : Define product success in terms of client adoption, business outcomes, and market differentiation. What You Bring Experience : 10-12 years in B2B SaaS / Tech product companies , with a proven record of building and scaling enterprise-grade products. Leadership : At least 3-4 years leading product teams; you know how to set high standards and inspire people to meet them. Customer Obsession : You’ve sat across the table from CXOs, understood their pain points, and turned those insights into products that move the needle. Pedigree : Strong academic background (IIT/IIM/ISB or equivalent) is a plus, but what matters most is your ability to think strategically and execute relentlessly. Product Craft : You can write & review crisp PRDs, build scalable processes & systems, and balance detail with vision. Communication and stakeholder management : Exceptional ability to simplify complexity and influence stakeholders across levels. Why you should care This isn’t just another senior product role. It’s your chance to: Lead end-to-end product ownership in a company where your decisions directly shape the future. Build a world-class product team from the ground up. Work alongside founders who believe product is the heart of the business , not just a function. See your work translate into real-world impact across one of the most complex and important industries - BFSI.
As a Customer Success Manager at GreyLabs AI, your primary responsibility will be to build strong, consultative relationships with senior stakeholders at client organizations. You will act as a trusted advisor who understands their goals and helps them realize measurable ROI. Leading seamless onboarding journeys and ensuring quick time-to-value and adoption of mission-critical features within our speech analytics platform will be crucial aspects of your role. - Identify and pursue upsell and cross-sell opportunities by understanding client needs and uncovering new use cases aligned with their evolving strategy to drive growth. - Design and execute proactive customer success strategies that help clients meet their business KPIs and turn the platform into a growth lever. - Monitor account health, preempt churn risks, and act fast with insights-driven playbooks to keep clients engaged and satisfied for ensuring insight-backed retention. - Collaborate with clients to refine speech analytics use cases that solve real business problems and channel client feedback to the product team for shaping roadmap decisions and enhancing feature relevance. - Lead quarterly success reviews and check-ins, showcasing impact, aligning on goals, and unlocking new collaboration opportunities to drive customer success. - Partner with sales, product, and operations teams to ensure seamless handovers, unified goals, and strong account momentum through strong cross-functional collaboration skills. - Play a key role in building scalable success frameworks, playbooks, and knowledge-sharing processes to level up the customer experience across the board. To excel in this role, you should have excellent communication and relationship-building skills, especially with senior stakeholders. Being a strategic thinker with strong analytical and problem-solving abilities will be beneficial. As a self-starter who thrives in fast-paced, ambiguous environments, you will be able to navigate challenges effectively. Experience in AI/ML, Prompt Engineering, or working with BFSI clients would be a bonus. If you are passionate about driving customer success, collaborating with clients to achieve their business goals, and influencing product development to enhance customer experience, this role at GreyLabs AI could be the perfect fit for you. Join our team and be part of shaping the future of customer success in the AI industry.,
As an Information Security Analyst in our growing IT Security team, your role will involve performing IT Audit, compliance, governance, cloud security, risk management, and monitoring our computer networks for security issues. You will also be responsible for installing security software and documenting any security issues or breaches you find. To excel in this position, you should hold a bachelor's degree in computer science and possess experience in the information security field. **Key Responsibilities:** - Drive client-facing Information Security and Compliance meetings, ensuring all customer security requirements are understood, documented, and addressed. - Own and manage vendor risk assessment processes, including onboarding checklists, third-party risk evaluations, and periodic vendor reviews. - Coordinate internal vulnerability assessments and penetration tests (VAPT); review and validate findings, and ensure remediation plans are created and tracked to closure. - Oversee implementation and ongoing management of DLP (Data Loss Prevention), encryption, and other security controls to ensure regulatory and contractual compliance. - Investigate security incidents, document root causes, and ensure corrective and preventive actions are implemented as per incident response procedures. - Maintain compliance documentation, including security policies, risk registers, control catalogs, and audit evidence repositories. - Conduct periodic risk assessments to identify and evaluate information security, privacy, and compliance risks across business functions. - Collaborate with technical teams to validate security configurations and control implementations against internal security standards and regulatory frameworks (e.g., ISO 27001, SOC 2, PCI DSS). - Monitor and ensure timely closure of audit findings, risk exceptions, and customer compliance requirements. - Stay updated on global security, privacy regulations, and standards relevant to BFSI and SaaS businesses; recommend changes to internal policies and controls accordingly. - Lead internal security awareness and compliance training programs for employees. - Develop, review, and update company-wide security governance documentation, including policies, standards, procedures, and guidelines. - Assist in preparing for external audits, client security reviews, and regulatory assessments. - Provide periodic reports to senior management on GRC posture, key risks, control effectiveness, and remediation status. **Qualifications Required:** - Minimum 2 years of experience in Compliance Checklist, AppSec, and VAPT. - Bachelor's degree in computer science or specialization in the cyber security field. - Experience in information security or related fields. - Experience with computer network penetration testing, techniques, and tools. - Understanding of firewalls, proxies, SIEM, antivirus, and IDPS concepts. - Ability to identify and mitigate network vulnerabilities and explain how to avoid them. - Understanding of patch management with the ability to deploy patches in a timely manner while understanding business impact. - Must have a laptop or desktop to work.,
Responsibilities Own the end-to-end architecture for the Voice + Generative AI stack across multiple product lines. Solvereal-time streaming and low-latency challenges at scale. Defines shared platforms, reusable frameworks, and standards for LLM orchestration and multi-agent systems. Take products from prototype (01) to production-ready scale (110). Architect systems to handle multi-product adoption (10100)with high availability, reliability, and cost efficiency. Anticipate and solve bottlenecks in performance, reliability, and data pipelines at hyperscale. Design and implement LangGraph-based agentic workflows, RAG systems, and multi-agent orchestration. Integrate STT, LLMs, embeddings, and TTS into scalable production systems. Stay at the forefront of the GenAI ecosystem(LangGraph, LangChain, vector DBs, open-source LLMs, commercial APIs). Act as a deep IC: prototype, build PoCs, and validate architectural decisions. Ownscaling, performance optimization, and reliability engineering across systems. Partner with tech leads and principal engineers to guide design reviews and technical execution. Influence and mentors, senior engineers, staff engineers, and principal engineers. Shape the engineering culture of technical excellence. Play a key role in hiring and building senior engineering talent. Requirments 15+ years in software engineering, with 5+ years at, principal/staff+ IC level. Proven track record of scaling products 0110100in high-growth environments. Expertise in large-scale streaming/distributed systems(Kafka, Flink, Pulsar, Spark, etc. ). Strong background in cloud-native architectures (AWS/Azure/GCP) and event-driven systems. Hands-on with Generative AI frameworks (LangGraph, agentic systems, LLM orchestration, vector DBs, RAG). Exceptional IC leader influencing technical direction across multiple product lines. Experience mentoring principal/staff engineers and aligning cross-product architecture. Ability to make long-term architectural bets and drive adoption. Hiring a good individual contributor. Mindset Builder DNA: thrives in 01 innovation, 10100 scaling, and beyond. Strategic thinker with pragmatic execution focus. Passionate about pioneering AI-first products at scale. Preferred Qualifications Hands-on experience building streaming applications, multi-agent GenAI systems with LangGraph or equivalent. Prior experience architecting voice AI or conversational AI platforms at scale. Familiarity with security, compliance, and governance in AI-driven products. Track record of driving technical strategy in fast-paced startup environments. This job was posted by Pragya Gupta from GreyLabs AI.
As an Enterprise Sales Consultant at GreyLabs AI, you will play a crucial role in driving sales growth and establishing strong relationships with BFSI clients. Your experience in B2B SaaS sales and technical proficiency will be key as you lead the full sales cycle, from lead generation to deal closure, focusing on large ticket sizes. Your proactive and results-driven approach will be essential in understanding client needs, proposing tailored solutions, and conducting compelling product demos. Key Responsibilities: - End-to-End Sales Management: Lead the full sales cycle, focusing on large ticket sizes. - B2B SaaS Solution Sales: Target BFSI clients, understand client needs, and propose tailored solutions. - Product Demonstrations: Showcase technical features and use cases relevant to BFSI companies. - Technical Understanding: Navigate technical discussions, address client queries, and communicate product capabilities clearly. - Client Relationship Management: Build and maintain strong relationships with potential clients. - Collaborate with Internal Teams: Work closely with product, tech, and customer success teams to align solutions with customer requirements. - Adapt Sales Strategies: Adjust sales strategies based on customer feedback, market trends, and product enhancements. - Stay Updated on Industry Trends: Maintain strong industry knowledge, including competitive offerings, market conditions, and compliance norms in BFSI. Requirements for this role: - Experience: 2 to 4 years of B2B SaaS sales experience, preferably to BFSI clients. - Sales Expertise: Proven track record of managing and closing large deals independently. - Technical Know-How: Proficient in delivering product demos, handling technical discussions, and using sales-related tech tools. - Educational Background: Bachelor's degree in Engineering and Masters in Business, Marketing, or a related field. - Sales Metrics: Achieve defined sales KPIs, including quarterly revenue targets and pipeline growth. - Soft Skills: Strong communication, negotiation, and relationship-building skills. - Travel Requirements: Willingness to travel for client meetings, events, or demonstrations.,
We are building a next-generation Voice AI Stack platform that powers speech analytics, voicebots, and email analytics , unified under a centralized insights platform . Our mission is to deliver intelligent, real-time, and scalable AI solutions that transform how businesses interact with their customers. We are looking for a Director of Engineering who can drive the engineering team through 0 → 1 → 10 → 100 scale , balancing leadership, technical depth, and execution discipline . This leader will play a pivotal role in building and scaling teams, shaping product execution, and delivering impactful AI-driven solutions. Key Responsibilites Leadership & Team Building Build, lead, and mentor a high-performing engineering team, including hiring managers and engineers across multiple sub-teams . Establish a strong engineering culture centered around innovation, ownership, and accountability. Provide coaching and career development for engineers and managers. Product & Delivery Partner with Product, Design, and Data Science teams to define roadmaps and ensure timely, high-quality delivery. Translate business goals into technical execution plans and deliverables. Ensure scalability, reliability, and performance of voice AI and analytics systems. Scaling & Execution Drive engineering through different growth phases ( 0 → 1 → 10 → 50 scale ), ensuring process and architecture evolve with scale. Define and implement best practices in agile execution, release management, and system observability. Proactively identify bottlenecks and risks and implement mitigation strategies. Technology & Architecture Provide architectural direction for speech analytics, voicebot systems, and insights platforms . Oversee integration of AI/ML models (speech-to-text, LLMs, NLP, TTS) into production-grade systems. Balance build vs. buy decisions to optimize cost, speed, and scalability. Qualifications & Experience 12+ years of industry experience , with 6+ years in engineering leadership roles (managing managers and multi-functional teams). Proven track record of taking complex platforms/products from zero to scale (0 → 1 → 10 → 50) . Strong experience in building distributed systems, real-time data pipelines, or AI/ML-powered products . Demonstrated ability to hire, grow, and retain talent at all levels, including managers. Exceptional communication and collaboration skills; able to work closely with Product, Data, and Business stakeholders. Experience in Voice AI, speech analytics, conversational AI, or large-scale SaaS systems is a strong plus. Solid technical foundation in cloud (Azure/AWS/GCP), microservices, and modern data/ML platforms . What we Offer Opportunity to shape the future of Voice AI at scale. A fast-paced, collaborative environment with a focus on innovation. Autonomy to drive engineering strategy, culture, and execution . Competitive compensation, ESOPs, and benefits.
This position is open for Gurgaon and Bengaluru We are looking for an Associate Director of Customer Success to lead our customer success initiatives and play a pivotal role in building and scaling our CS function. This individual will be responsible for people leadership, stakeholder management, and client engagement while ensuring our customers achieve measurable value from our solutions. Key Responsibilities Team Leadership & People Management Hire, mentor, and scale a high-performing Customer Success team. Establish best practices, SOPs, and frameworks to drive consistency and excellence. Create a culture of accountability, collaboration, and continuous learning. Client Engagement & Value Delivery Act as a trusted advisor to senior client stakeholders, ensuring adoption, retention, and growth. Lead strategic reviews, business presentations, and value demonstrations. Manage escalations with confidence, resolving challenges proactively. Stakeholder & Peer Management Collaborate cross-functionally with Product, Sales, and Operations teams to drive customer outcomes. Influence decision-making by presenting actionable insights and business impact clearly. Represent the voice of the customer internally and drive enhancements to product & processes. Strategic Leadership Contribute to customer success strategy and long-term account planning. Identify expansion and cross-sell opportunities through strong relationship building. Handle ambiguity with agility—managing unexpected situations with confidence and composure. Qualification & Skills 8–12 years of experience in Customer Success, Account Management, or related functions, preferably in SaaS/Enterprise solutions. Proven experience in managing teams , hiring, and scaling customer-facing functions. Strong executive presence with excellent presentation and communication skills. Demonstrated ability to influence senior stakeholders and CXOs and deliver revenue targets . Problem-solver with the ability to manage ambiguity and think strategically. BFSI or analytics/AI domain knowledge is a plus. Why join us? Be part of a high-growth AI company transforming the BFSI industry. Build and lead a strategic function critical to customer success. Opportunity to work closely with CXO-level clients and global enterprises. Collaborative culture with autonomy and ownership.
We are building a next-generation Voice AI Stack platform that powers speech analytics, voicebots, and email analytics , unified under a centralized insights platform . Our mission is to deliver intelligent, real-time, and scalable AI solutions that transform how businesses interact with their customers. We are looking for a Director of Engineering who can drive the engineering team through 0 ? 1 ? 10 ? 100 scale , balancing leadership, technical depth, and execution discipline . This leader will play a pivotal role in building and scaling teams, shaping product execution, and delivering impactful AI-driven solutions. Key Responsibilites Leadership & Team Building Build, lead, and mentor a high-performing engineering team, including hiring managers and engineers across multiple sub-teams . Establish a strong engineering culture centered around innovation, ownership, and accountability. Provide coaching and career development for engineers and managers. Product & Delivery Partner with Product, Design, and Data Science teams to define roadmaps and ensure timely, high-quality delivery. Translate business goals into technical execution plans and deliverables. Ensure scalability, reliability, and performance of voice AI and analytics systems. Scaling & Execution Drive engineering through different growth phases ( 0 ? 1 ? 10 ? 50 scale ), ensuring process and architecture evolve with scale. Define and implement best practices in agile execution, release management, and system observability. Proactively identify bottlenecks and risks and implement mitigation strategies. Technology & Architecture Provide architectural direction for speech analytics, voicebot systems, and insights platforms . Oversee integration of AI/ML models (speech-to-text, LLMs, NLP, TTS) into production-grade systems. Balance build vs. buy decisions to optimize cost, speed, and scalability. Qualifications & Experience 12+ years of industry experience , with 6+ years in engineering leadership roles (managing managers and multi-functional teams). Proven track record of taking complex platforms/products from zero to scale (0 ? 1 ? 10 ? 50) . Strong experience in building distributed systems, real-time data pipelines, or AI/ML-powered products . Demonstrated ability to hire, grow, and retain talent at all levels, including managers. Exceptional communication and collaboration skills; able to work closely with Product, Data, and Business stakeholders. Experience in Voice AI, speech analytics, conversational AI, or large-scale SaaS systems is a strong plus. Solid technical foundation in cloud (Azure/AWS/GCP), microservices, and modern data/ML platforms . What we Offer Opportunity to shape the future of Voice AI at scale. A fast-paced, collaborative environment with a focus on innovation. Autonomy to drive engineering strategy, culture, and execution . Competitive compensation, ESOPs, and benefits.
This role is across Gurgaon, Mumbai & Bengaluru GreyLabs AI is a leading B2B SaaS provider specialising in speech analytics solutions for BFSI companies. We are looking for an experienced, results-driven Enterprise Sales Consultant to join our dynamic team. The ideal candidate should be proactive, tech-savvy, and have a strong track record of managing large deals. Key Responsibilities: End-to-End Sales Management: Lead the full sales cycle, from lead generation and qualification to deal closure, focusing on large ticket sizes. B2B SaaS Solution Sales: Target BFSI clients to sell GreyLabs AI's solutions, leveraging past experience to understand client needs and propose tailored solutions. Product Demonstrations: Conduct compelling product demos, showcasing technical features and use cases relevant to BFSI companies. Technical Understanding: Navigate technical discussions effectively, addressing client queries and communicating product capabilities clearly. Client Relationship Management: Build and maintain strong relationships with potential clients, ensuring their requirements are met throughout the sales cycle. Collaborate with Internal Teams: Work closely with product, tech, and customer success teams to align solutions with customer requirements and ensure seamless onboarding. Adapt Sales Strategies: Adjust sales strategies based on customer feedback, market trends, and product enhancements. Stay Updated on Industry Trends: Maintain strong industry knowledge, including competitive offerings, market conditions, and compliance norms in BFSI. Requirements: Experience: 2+ years of experience in selling B2B SaaS software, preferably to BFSI clients. Prior experience working in an early-stage startup is a must. Sales Expertise: Proven track record of managing and closing large deals end-to-end. Ability to handle the entire sales cycle independently. Technical Know-How: Proficient in delivering product demos and handling technical discussions, including familiarity with technical jargon and information security norms in BFSI. Proficiency in CRM tools, sales automation software, G Suite, and other sales-related tech tools. Educational Background: Bachelor's degree in Engineering and Masters in Business, Marketing, Sales, or a related field is preferred. Sales Metrics: Achieve defined sales KPIs, including quarterly revenue targets, conversion rates, and pipeline growth. Soft Skills: Strong communication, negotiation, and relationship-building skills. Proactive, Ownership, Adaptable, resilient, and customer-focused approach, suited for a fast-paced startup environment. Travel Requirements: Willingness to travel as needed for client meetings, events, or demonstrations. What We Offer: Competitive salary and performance-based incentives. An opportunity to work with a rapidly growing company in the AI space. Exposure to cutting-edge AI technologies and their applications in the BFSI industry. A collaborative and dynamic work environment.
We are seeking a talented Software Engineer-2 with a minimum of 3 years of experience to join our dynamic team. The ideal candidate will have a strong background in Golang, ReactJS, and AWS, with a passion for creating robust and scalable software solutions. As a Software Engineer at GreyLabs AI, you will have the opportunity to work on exciting projects, collaborate with cross-functional teams, and contribute to the growth and success of our company. Responsibilities Develop and maintain high-quality software applications using Django and ReactJS. Design and implement scalable, reliable, and efficient backend systems. Collaborate with cross-functional teams to gather and define requirements, and deliver solutions that meet business needs. Write clean, well-documented, and maintainable code. Optimize application performance and ensure security best practices are followed. Deploy and manage applications on AWS cloud infrastructure. Troubleshoot and debug issues, and provide timely resolution. Stay updated on emerging technologies and best practices, and continuously improve skills and knowledge. Requirements Bachelor's degree in Computer Science, Engineering, or related field. Strong competitive programming background. Minimum of 2 years of professional experience as a Software Engineer. Proficiency in Django and Django Rest Framework. Experience with ReactJS and modern frontend development techniques. Strong understanding of AWS services such as EC2 S3 Lambda, RDS, etc. Knowledge of relational databases (e. g., PostgreSQL, MySQL, MongoDB) and ORM frameworks. Experience with version control systems such as Git. Excellent problem-solving and analytical skills. Ability to work independently as well as collaboratively in a team environment. Strong communication and interpersonal skills. This job was posted by Pragya Gupta from GreyLabs AI.
We are looking for a proactive and skilled Integration Engineer with 1-2 years of experience in backend/API integrations. The ideal candidate should be highly proficient in Python, experienced in working with REST APIs, SFTP, and AWS S3 and comfortable using tools like ChatGPT or similar AI assistants to improve coding productivity and task efficiency. You will collaborate closely with the Project Manager to deliver high-quality, timely integration solutions across various systems and platforms. Responsibilities Develop, test, and maintain API integrations and data connectors using Python. Build scripts to connect with SFTP servers and manage files on AWS S3 Integrate third-party APIs with secure authentication and robust error handling. Use AI-powered tools (e. g., ChatGPT, GitHub Copilot) to enhance development speed and accuracy. Collaborate with project managers to understand requirements and ensure timely delivery. Maintain clear documentation for integration workflows, configurations, and usage. Monitor, debug, and resolve integration issues in production and test environments. Requirements 1-2 years of hands-on experience in Python development. Experience working with RESTful APIs, SFTP, and AWS S3 Familiarity with JSON, XML, CSV, and other common data formats. Basic understanding of authentication mechanisms like OAuth2 API keys and tokens. Experience using AI tools like ChatGPT or Copilot to assist in daily development tasks. Good understanding of Git for version control. Strong problem-solving and communication skills. Based in or willing to relocate to Mumbai. Nice To Have Exposure to CI/CD pipelines and DevOps basics. Basic knowledge of cloud services (AWS preferred). Familiarity with logging, monitoring, and scheduling tools. This job was posted by Pragya Gupta from GreyLabs AI.