About the Role This is an in-office role where you’ll play a key part in building and maintaining the backend systems that power real-time features for thousands of e-commerce businesses. You'll be responsible for writing scalable APIs, integrating with third-party platforms, and solving real-world challenges around performance and scalability. If you're excited by meaningful ownership, rapid development cycles, and building systems that operate at scale, you’ll thrive here. Key Responsibilities Own the backend development of our core product using Python and Django. Build robust APIs and backend logic that power real-time experiences for thousands of e-commerce businesses. Collaborate closely with frontend engineers to ensure smooth end-to-end integration. Contribute to database design, performance optimization, and overall system architecture. Communicate proactively with the team, share your ideas, and stay involved throughout the development cycle—this is a collaborative environment. Must Haves 1+ years of professional experience working with Python and Django. Solid understanding of RESTful API design and integration. Familiar with database systems like PostgreSQL, and confident writing optimized queries. Experience with debugging, writing tests, and improving performance in production environments Willingness to learn new technologies and improve your skills continuously. A positive team spirit—humble, open to feedback, and respectful toward others.
Summary Skills : Excellent communication skills. Good with software products. Experience : 1-3 years experience as AE or in sales at a SaaS company Office location : WeWork Platina, Gurugram, HR Work Policy : In office Work Timings: Overlap with US working hours Role Overview This is a founding team role — you will be the first dedicated Account Executive at Sumtracker. You will work directly with the founder, take full ownership of the sales process, and be responsible for closing deals with qualified leads. This is a pure individual contributor role — ideal for someone who thrives in a hands-on, entrepreneurial environment and wants to make a direct impact. Since we sell to customers in the US, you’ll be expected to work a late shift to ensure time zone overlap (typically 3 PM to 1 AM IST). Responsibilities Own the full sales cycle: discovery → demo → follow-ups → closing Handle inbound leads and consult with prospects on their needs Understand each merchant’s workflows and show how Sumtracker solves them Deliver personalised product demos over Google meet Follow up systematically and move deals through the pipeline Collaborate with onboarding and support teams post-sale Maintain accurate CRM records and report on sales performance Share feedback with product and marketing teams Win back expired trials and cancelled customers through personalized outreach Requirements 1–3 years of SaaS or B2B sales experience (preferably US market) Proven experience closing deals as an individual contributor Excellent communication and consultative selling skills Familiarity with e-commerce platforms like Shopify, Amazon Willingness to work late shift (overlapping with US hours) What you'll get A front-row seat in a growing SaaS company The opportunity to be a founding member of the sales team Opportunity to directly impact revenue by owning the lead-to-paid process Work closely with founders and the product team Flexible work environment and an outcome-driven culture
Summary Skills : Excellent communication skills. Good with software products. Experience : 1 year+ experience at a SaaS company Office location : WeWork Platina, Gurugram, HR Work Policy : In office Work Timings: Overlap with US working hours Role Overview We are seeking a passionate and driven Customer Success Lead to join our team and play a critical role in ensuring our clients achieve maximum value from our SaaS product. As a Customer Success Lead, you will be the voice of our customers and a key bridge between them and our product team. This is an exciting opportunity to make a real impact on customer satisfaction and contribute to the growth of our company. Since we sell to customers in the US, you’ll be expected to work a late shift to ensure time zone overlap (typically 3 PM to 1 AM IST). This is a high-ownership individual contributor role. You'll be part of a small team and responsible for building and running the function end to end — but without direct reports to begin with. Responsibilities Customer support: Provide ongoing support, answer customer questions via chat, emails and video calls. Create customer demo playbooks. Gather feedback: Gather customer feedback (NPS score), conduct interviews, collect testimonials, identify pain points, and effectively communicate their needs to the product team to drive product improvements. Help documentation creation: Develop and maintain high-quality help documentation, create engaging how-to video tutorials, and publish informative release notes. Drive Engagement: Craft and send onboarding email sequences and collect customer reviews to foster a thriving user community. Automation Champion: Identify opportunities to automate tasks related to support, onboarding, and email communication to improve efficiency and scalability. Proactive Customer Success: Proactively engage with clients, build strong relationships, and ensure they have an exceptional experience with our product. Data-Driven Approach: Track and report on key customer success metrics (e.g., customer churn, product adoption, customer satisfaction) and do customer segmentation. Product improvements: Gather and organise bugs, improvement proposals and feature requests and coordinate with the product team to get those implemented. Requirements Proven Experience: 1+ years of experience at a SaaS company. Excellent Communication: Exceptional oral and written communication skills with the ability to clearly explain technical concepts. Customer-Centric Approach: A genuine passion for helping customers succeed and a strong commitment to providing outstanding service. Ownership-Driven: Ability to work independently, take initiative, and manage multiple tasks effectively. Tech Savvy: Comfortable using various software tools and platforms. Automation Mindset: Interest in identifying and implementing automation solutions to streamline processes. Willingness to work late shift (overlapping with US hours) What you'll get A front-row seat in a growing SaaS company The opportunity to be a founding member of the CS team Opportunity to directly impact revenue by owning the lead-to-paid process Work closely with founders and the product team Flexible work environment and an outcome-driven culture
Summary Skills : Excellent communication skills. Good with software products. Experience : 1-3 years experience as AE or in sales at a SaaS company Office location : WeWork Platina, Gurugram, HR Work Policy : In office Work Timings : Overlap with US working hours Responsibilities Own the full sales cycle: discovery → demo → follow-ups → closing Handle inbound leads and consult with prospects on their needs Understand each merchant’s workflows and show how Sumtracker solves them Deliver personalised product demos over Google meet Follow up systematically and move deals through the pipeline Collaborate with onboarding and support teams post-sale Maintain accurate CRM records and report on sales performance Share feedback with product and marketing teams Win back expired trials and cancelled customers through personalized outreach Requirements 1–3 years of SaaS or B2B sales experience (preferably US market) Proven experience closing deals as an individual contributor Excellent communication and consultative selling skills Familiarity with e-commerce platforms like Shopify, Amazon Willingness to work late shift (overlapping with US hours) What you'll get A front-row seat in a growing SaaS company The opportunity to be a founding member of the sales team Opportunity to directly impact revenue by owning the lead-to-paid process Work closely with founders and the product team Flexible work environment and an outcome-driven culture Company Description Sumtracker is a SaaS application designed for ecommerce merchants to manage inventory for their online stores. Integrated with platforms like Shopify, eBay, Etsy, Amazon, Walmart, BigCommerce, and WooCommerce, Sumtracker offers a central dashboard that automates tasks and supports better decision-making to drive more sales. With a global client base in countries such as the US, UK, and Australia, Sumtracker is on a mission to grow and compete with global competitors in the inventory management space.
About the Role This is an in-office role where you’ll play a key part in building and maintaining the backend systems that power real-time features for thousands of e-commerce businesses. You'll be responsible for writing scalable APIs, integrating with third-party platforms, and solving real-world challenges around performance and scalability. If you're excited by meaningful ownership, rapid development cycles, and building systems that operate at scale, you’ll thrive here. Key Responsibilities Own the backend development of our core product using Python and Django. Build robust APIs and backend logic that power real-time experiences for thousands of e-commerce businesses. Collaborate closely with frontend engineers to ensure smooth end-to-end integration. Contribute to database design, performance optimization, and overall system architecture. Communicate proactively with the team, share your ideas, and stay involved throughout the development cycle—this is a collaborative environment. Must Haves 1+ years of professional experience working with Python and Django. Solid understanding of RESTful API design and integration. Familiar with database systems like PostgreSQL, and confident writing optimized queries. Experience with debugging, writing tests, and improving performance in production environments Willingness to learn new technologies and improve your skills continuously. A positive team spirit—humble, open to feedback, and respectful toward others.
Skills : React JS, Typescript, CSS, HTML. Experience : 1 year+ experience Office location : WeWork Platina, near Sikanderpur Metro Station, Gurugram, HR Work Policy : In office About the Role We are looking for a Frontend Engineer to join our in-office team and build high-impact features using React.js. Your work will directly ship to production and be used by thousands of e-commerce businesses, influencing their day-to-day operations and customer experiences. This is a hands-on role where your code will make a visible difference at scale. Key Responsibilities Lead and take full responsibility for the frontend development of our product. Build and maintain features that directly impact thousands of e-commerce businesses worldwide. Work closely with the backend team to design, implement, test, and deploy seamless integrations with real-time APIs. Drive the product forward by owning everything from architectural decisions to final deployment. Collaborate openly with your team, communicate proactively, and take pride in your work—this is not a solo journey. Must Haves 1+ years of hands-on experience working with TypeScript, React.js, and CSS in a professional setting. Familiarity with AWS, including deployment processes and Lambda functions. Strong grasp of building scalable, reusable UI components that remain maintainable as the codebase grows. Skilled at debugging in the browser and optimizing performance using developer tools—you're someone who enjoys solving tricky issues. A continuous learner who's excited to pick up new technologies and improve constantly. A team player who’s humble, kind, and receptive to feedback—that's non-negotiable.