Customer Success Lead

Company Description

At Leadque®, we specialize in driving brand growth by improving the accuracy and precision of marketing campaigns. Our approach utilizes the best sales intelligence, strategic planning, and data-driven demand to enhance marketing efforts. We focus on delivering top-of-the-line intent data to achieve measurable results.

Role Description

This is a full-time on-site role for a Customer Success Lead based in Pune. The Customer Success Lead will be responsible for ensuring customer satisfaction, providing top-notch customer support, conducting analytical assessments, and maintaining effective communication with clients. Day-to-day tasks will include developing strategies to enhance customer service, analyzing customer data to improve service delivery, and managing customer relationships to ensure ongoing satisfaction and retention.

Qualifications

• Exceptional Customer Satisfaction and Customer Service skills
• Strong Analytical Skills to assess and improve service delivery
• Experience in Customer Support and Communication
• Excellent interpersonal and teamwork skills
• Ability to work on-site in Pune
• Bachelor's degree in Business, Marketing, or related field is preferred
• Proven experience in a customer-facing role is a plus