Customer Success Lead

As a Customer Success Lead at this leading conglomerate company based in Mumbai, your role will involve leading, mentoring, and guiding a team of Customer Success Managers to ensure alignment with organizational goals. You will play a critical role in building strong partnerships with business stakeholders, driving alignment between business needs and service delivery solutions, and ensuring the delivery of value-added services. Acting as a trusted advisor, you will be the first point of escalation for the customers, providing them with expert guidance and support. Your key responsibilities will include: - Leading, mentoring, and guiding a team of Customer Success Managers - Building strong partnerships with business stakeholders - Driving alignment between business needs and service delivery solutions - Ensuring the delivery of value-added services - Acting as a trusted advisor and first point of escalation for customers - Building and nurturing strong relationships with senior and mid-level business stakeholders across the organization The qualifications required for this role include: - Minimum of 12-18 years of experience in customer success or a related field - Strong leadership and mentorship skills - Excellent communication and relationship-building abilities - Ability to align business needs with service delivery solutions - Experience in building and nurturing strong relationships with stakeholders If there are any additional details about the company in the job description, kindly provide them for a more comprehensive understanding of the role.,