Customer Success Lead

At Spyne, we are revolutionizing the marketing and sales of cars by leveraging cutting-edge Generative AI technology. What initially began as a visionary concept of utilizing AI-powered visuals to facilitate quicker online sales for auto dealers has now evolved into a comprehensive, AI-centric automotive retail ecosystem. With substantial backing of $16M in Series A funding from prominent investors like Accel and Vertex Ventures, we are experiencing rapid growth and expansion. Our achievements include launching groundbreaking AI-powered Image, Video & 360 solutions for automotive dealers, introducing the Gen AI powered Automotive Retail Suite to empower dealers in managing inventory, marketing, and CRM, and successfully onboarding over 1500 dealers across the US, EU, and other key markets within the last 2 years. As we gear up to onboard 10K+ dealers globally among a market of 200K+ dealers, our team of 150+ members, evenly split between Research & Development and Go-To-Market functions, continues to drive innovation and excellence. Our commitment to delivering superior products and services is evident through our focus on AI technology and customer-centric approach. If you are passionate about leading and driving customer success initiatives in the US market, we have an exciting opportunity for you. As the Lead - Customer Success (US) at Spyne, you will play a pivotal role in overseeing our US Customer Success team and ensuring the seamless post-sale journey for dealers across the United States. This high-ownership position, based in Gurugram (with work from office flexibility) and aligned with US time zones, will require you to lead a growing team of Customer Success managers and specialists dedicated to providing an AI-powered, personalized customer experience for our valued clients. Your responsibilities will include team leadership, onboarding, customer success, support, renewals, leveraging AI technology for enhancing customer experience, driving renewals and upsells, collaborating cross-functionally, maintaining operational excellence, and more. The ideal candidate will have 6-10 years of experience in Customer Success at B2B SaaS or AI-first companies, with at least 2+ years in team leadership roles. Strong communication, stakeholder management, and hands-on experience with tools like Salesforce, HubSpot, Gainsight, Intercom, or Zendesk are essential for success in this role. Additionally, a willingness to work the full US shift (6:00 PM - 3:00 AM IST) is required. Joining Spyne offers you the opportunity to be part of a category-creating platform that is reshaping the global auto retail industry through GenAI. This role provides high ownership, enabling you to take leadership of our largest market and drive impactful initiatives. Our performance-driven culture, best-in-class tools, and career acceleration opportunities make Spyne an exciting place to work, where high performers have the chance to grow exponentially. At Spyne, we don't just offer a role - we provide a platform for you to lead, innovate, and thrive in a dynamic and challenging environment. If you are ready to make a difference and scale new heights in one of India's most exciting AI startups, we invite you to join us on this thrilling journey of growth and success.,