49 Gainsight Jobs

Business Systems Analyst As a Business Analyst on the Enterprise Business Systems team, you will play a pivotal role in bridging business needs with technical solutions. Your responsibilities will span across understanding business processes, facilitating the delivery of key projects, and ensuring that requirements are effectively translated for both business stakeholders and technical teams. You'll thrive in a collaborative environment where curiosity, problem-solving, and a proactive mindset are key. This role is not limited to supporting Salesforce but will be required to support other systems and applications in the Enterprise Business Systems ecosystem. What You'll Do Assess Business Im...

'Key Responsibilities Manage an assigned renewal portfolio by initiating engagement well in advance of contract expiration, driving timely execution and renewal growth through proactive customer outreach and commercial alignment. Drive renewal discussions with customers and support conversion to multi-year contracts Maintain accurate data and close dates in Salesforce and Gainsight throughout the renewal lifecycle Proactively identify and flag renewal risks or delays to the Manager Coordinate with Customer Success and Sales to align on account health and renewal strategy Ensure timely execution of renewal quotes and contracts in compliance with internal processes Deliver regular status updat...

As a Renewals Subscription Analyst at GlobalLogic, your role is critical in ensuring the seamless execution of SaaS subscription renewals. You will collaborate with Sales, Customer Success, Deal Desk, and Compliance teams to align every renewal with business rules, usage data, and licensing policies. Your responsibilities include: - Validating renewal quotes, usage data, and entitlements for accuracy and policy compliance - Conducting pre-renewal reviews and managing true-ups or adjustments before contract execution - Collaborating with stakeholders to flag discrepancies in licensing, pricing models, and contract terms - Analyzing usage trends and entitlement gaps to structure renewal plans ...

As a Renewals Subscription Analyst at GlobalLogic, you will play a crucial role in ensuring the seamless execution of SaaS subscription renewals. Your responsibilities will include validating renewal quotes, usage data, and entitlements to ensure accuracy and policy compliance. You will collaborate with various teams such as Sales, Customer Success, Deal Desk, and Compliance to flag discrepancies in licensing, pricing models, and contract terms. Your analytical mindset will be valuable in analyzing usage trends and entitlement gaps to structure renewal plans accordingly. Additionally, you will support the automation of entitlement and compliance validation processes and contribute to audit r...

About RateGain RateGain Travel Technologies Limited is a global provider of AI-powered SaaS solutions for travel and hospitality that works with 3,200+ customers and 700+ partners in 100+ countries helping them accelerate revenue generation through acquisition, retention, and wallet share expansion. RateGain today is one of the world's largest processors of electronic transactions, price points, and travel intent data helping revenue management, distribution and marketing teams across hotels, airlines, meta-search companies, package providers, car rentals, travel management companies, cruises and ferries drive better outcomes for their business. The Mission: The Director of Lifecycle Marketi...

Job Title: Salesforce CX Business Analyst (24 Years | Remote | Contract/Full-Time) Role Overview We are looking for a Salesforce CX Business Analyst to join our digital transformation team. You will work on Service Cloud, Experience Cloud, and Omnichannel solutions to improve customer experience, automate workflows, and streamline business processes. This role is ideal for someone with hands-on Salesforce expertise, strong business analysis skills, and CX application knowledge . Required Skills & Expertise 24 years of Business Analyst experience; 2+ years in Salesforce. Strong knowledge of Service Cloud, Experience Cloud, CTI/Omnichannel . Hands-on skills in Salesforce Flows, Process Builder...

Acquia empowers the world's most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world's top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want ...

About us We bridge the physical and digital worlds with cutting-edge solutions in discrete manufacturing, reality capture, and positioning solutions making industries and cities safer, smarter, and more sustainable. Hexagon Design & Engineering software sits at the leading edge of production innovation making it possible to produce things that were previously unthinkable by entirely rethinking both products and production through design, materials, manufacturing and process innovation. By harnessing the power of data and technology our tools unlock new avenues for exploration and provide extra lift to the creative process. Position Overview The Customer Success Manager (CSM) will serve as th...

About GitHub As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 150+ million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate and experiment across 420+ million repositories. With all the collaborative features of GitHub, it has never been easier for individuals and teams to write faster, better code. Locations In this role you can work from Remote, India Overview GitHub is seeking a Senior Customer Success Manager to proactively guide enterprise organisations through their digital and business transformation journeys. This role is focused on driving customer...

You will be responsible for supporting the Professional Learning (PL) team by creating customized PL plans and presentations, coordinating with U.S. teams, and ensuring educators and school leaders receive timely, engaging, and data-driven training materials. Your key responsibilities will include: - Create and adapt professional learning presentations using PowerPoint/Canva. - Research and gather insights from CRM systems (Salesforce, Gainsight, Domo). - Ensure presentations align with district goals and implementation plans. - Apply adult learning principles to make sessions engaging and effective. - Maintain brand consistency in all presentations. - Provide timely decks to Professional Le...

3-6 years Ahmedabad, Surat Full-Time Job Title: Customer Retention Manager Location: Surat/Ahmedabad work-from-office Company Overview Suvit Fintech Pvt. Ltd . is an innovative SaaS company based in Surat, Gujarat, specializing in AI-powered accounting automation solutions. Founded in 2022 , Suvit aims to revolutionize the accounting landscape by reducing manual clerical tasks and enhancing data accuracy for tax professionals, accountants, and businesses. Our platform integrates seamlessly with tools like Tally and Vyapar, automating processes such as data entry, bank reconciliation, invoice generation, and financial reporting. With over 18,500 registered users and more than 135 million tran...

Role Overview: You will be joining Postman, the world's leading API platform utilized by over 40 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman's mission is to simplify the API lifecycle and enhance collaboration, enabling users to create superior APIs efficiently. As a Renewal Representative at Postman, you will play a crucial role in delivering value to customers daily and ensuring a seamless renewal experience. Key Responsibilities: - Managing the full renewal cycle for a portfolio of customers - Identifying expansion opportunities and reducing churn - Collaborating closely with Customer Success, Sales, and Product teams to align renewal processes ...

As a Sales Operations Analyst, you will be a key player in supporting the full Go-To-Market (GTM) lifecycle, collaborating with U.S.-based stakeholders to enhance operational processes and drive revenue growth. Your role will involve working within U.S. Eastern Time hours, engaging with global teams, and contributing to pipeline health and execution efficiency. Your key responsibilities will include: - Providing operational support throughout the GTM lifecycle, including prospect and customer motions - Managing pipeline, territory planning, forecasting, reporting, and opportunity lifecycle governance - Partnering with Sales leadership for accurate forecasting, territory modeling, and quota p...

Role Overview: As a Sales Operations Analyst, you will be responsible for supporting end-to-end sales operations within the entire Go-To-Market (GTM) lifecycle. Your main focus will be on collaborating with U.S.-based stakeholders to provide operational support, data insights, and process enhancements to drive revenue growth, pipeline health, and execution efficiency. You must be comfortable working during U.S. Eastern Time hours and interacting with global teams in a fast-paced and dynamic environment. Key Responsibilities: - Collaborate with U.S.-based sales and GTM teams to translate high-level or ambiguous requests into structured operational outputs. - Support prospect (new business) an...

Dear All, We are excited to announce a job opportunity at IRIS KPO Resourcing India Pvt Ltd for the position of Gainsight Administrator. Position Overview We are seeking a skilled Gainsight Administrator to join our Customer Success Operations team in an offshore capacity. This role will be responsible for managing, configuring, and optimizing our Gainsight platform to support our global customer success initiatives. The ideal candidate will work collaboratively across time zones to ensure our customer success teams have the tools and insights they need to drive customer outcomes. Location: Remote (Work from Home) Shift: 2 PM to 11 PM Work Days: Monday to Friday Company Overview IRIS Softwar...

Icertis Customer Experience and Success Management is seeking an energetic, detail-oriented individual to support the operations of our global Customer Success organization. In this individual contributor role, you will help administer and optimize Gainsight and other customer success tools, generate and maintain reporting and dashboards, and support the execution of key operational processes that enable our teams to deliver exceptional customer experiences. In this role, youll collaborate with cross-functional teams including Customer Success, Marketing, Sales, and Product to ensure operational excellence, data-driven decision-making, and seamless experiences for both our internal teams and...

This role requires an individual who exercises operational excellence, meticulous record-keeping and task management, strong understanding writing and preparing supporting renewal documentation and quotes, with intensive familiarity utilizing tools such as SalesForce, Gainsight, and Conga related to the contract generation. As a member of this rapidly growing team, a Renewals Data Analyst Contract will have a direct impact on Responsives go-to-market strategy by supporting the CS organization in preparation of resources and documentation related to the clients renewal including preparation of quotes and supporting documentation for ongoing conversations with the client. Key Responsibilities:...

As a dynamic Customer Success and Services Operations lead, your role is crucial in driving customer satisfaction, retention, and growth while optimizing operational processes across customer-facing teams. You will combine strategic customer relationship management with operational excellence to ensure seamless customer experiences and scalable business operations. **Key Responsibilities:** - Design and optimize customer success processes and workflows - Establish and track key performance indicators (KPIs) for customer success metrics - Help with the implementation/configuration of customer success technology stack (CRM, CS platforms, analytics tools) - Create standardized processes for cus...

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What youll do at Jamf: As a Customer Success Manager (CSM) at Jamf, you will act as a dedicated resource and owner for an assigned book of customer accounts,...

We are seeking an experienced Gainsight Administrator for a contractor role to integrate a new division into our existing Gainsight instance. This position will be part of our Customer Success Operations (CS Ops) team based in India. The contractor will work closely with the team during the India work day & be available to attend calls during evening hours (India Standard Time) and will focus on integrating systems, optimizing processes, and ensuring smooth data transfer. The role also involves contributing as a Solution Consultant, aligning the new division's success metrics with company-wide objectives. Key Responsibilities: Gainsight Integration & Administration : Work on the integration ...

Job Requisition ID # 25WD89744 The Senior Director of Software Engineering provides strategic and operational leadership for a global engineering and systems team supporting Customer Success, Support, Sales, and Marketing applications. This role is accountable for driving execution excellence, ensuring platform stability and scalability, and leading transformation initiatives in close partnership with Product Management and Architecture teams. The Senior Director will oversee day-to-day operations while shaping the long-term technology vision, enabling business outcomes across global functions. Key Responsibilities Leadership & Strategy Drive the strategic direction for Customer Success & Su...

As a Gainsight / PSO Consultant at Zywave India, your role will involve being a technical and functional expert on Gainsight to support the customer success strategy. You will collaborate with global Professional Services and Operations teams to design, implement, and optimize Gainsight solutions for both internal and client-facing use cases. Your responsibilities will include technical configuration, integration, and business alignment, translating client success processes into Gainsight capabilities for seamless adoption. Additionally, you will engage with stakeholders from Product, Customer Success, and Technical teams. Key Responsibilities: - Act as the subject matter expert (SME) on Gai...

As a Gainsight / PSO Consultant at Zywave in India, you will play a crucial role in supporting the customer success strategy by being a technical and functional expert on Gainsight. Your responsibilities will include designing, implementing, and optimizing Gainsight solutions for both internal and client-facing scenarios. You will collaborate with global Professional Services and Operations teams to ensure seamless adoption and alignment with business processes. Key Responsibilities: - Act as the subject matter expert (SME) on Gainsight for Zywaves India team. - Own the configuration, customization, and administration of Gainsight across multiple business units. - Design and implement busine...

At AlgoSec, your contribution holds significance! You will be part of a global team that focuses on securing application connectivity across various environments including public cloud, private cloud, containers, and on-premises networks. As a Customer Success Associate for our Scaled Program, you will play a pivotal role in delivering value to customers through a one-to-many approach that incorporates defined playbooks, content delivery, and automation. Your responsibilities will include managing a sizable customer base within the scaled segment, segmenting customers based on various metrics to design tailored engagement strategies, executing digital-first programs such as emails, webinars,...

Job Description Core Responsibilities Trusted Advisor & Relationship Management Act as the primary point of contact and strategic advisor for enterprise customers. Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value. Lead structured renewal discussions, QBRs (Quarterly Business Reviews), and Success Reviews to align customer objectives with Insightsoftware's solutions. Renewals & Retention Own the end-to-end renewals process: negotiate pricing, terms, and contracts by partnering with Sales, Legal, and Finance. Deliver renewal offers/quotes in a timely and accurate manner to drive operational efficiency and customer satisfactio...