151 Gainsight Jobs

Acoustic is transforming how we engage and support customers through a modern, digital-first Customer Success model. We are seeking a highly operational, data-driven Digital Customer Success Leader who will also serve as one of our Planhat Administrators for our global CS organization. This hybrid role will own our scaled CS programs, automation workflows, segmentation logic, lifecycle playbooks, and product analytics, while simultaneously managing Acoustic's Planhat instance end-to-end. This individual will be instrumental in reducing churn, driving adoption of Acoustic Connect, providing global visibility into customer health, and enabling our CSMs to operate more efficiently through autom...

A Digital Experience Specialist Int. plays a pivotal role in enhancing and managing the online experiences of customers interacting with a company's digital platforms, such as websites, mobile apps, and other digital channels. This role ensures digital touchpoints are seamless, intuitive, and aligned with customer expectations, driving engagement and satisfaction. Additionally, the specialist enables customer self-service success and increases engagement with Blue Yonder's customers and associates, ensuring the digital experience is both empowering and effective. Portal and Content Management: Manage and update web content for customer portals and internal sites, ensuring announcements, even...

JD : ( Gainsight Administrator) 5+ years of experience in customer success, solutions consulting, or CS Ops roles with hands-on expertise in Gainsight. Proven experience in configuring and optimizing Gainsight features like Journey Orchestrator , Scorecards , and CTAs . Strong background in customer success operations, SaaS, or tech-focused environments is preferred. Technical Skills : Strong proficiency in Gainsight platform administration, configuration, and rules engine management. Solid understanding of CS Ops metrics and how to manage them through Gainsight. Familiarity with CRM systems such as Salesforce is a plus. Soft Skills : Excellent analytical, communication, and problem-solving ...

Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently. Since its first launch, Katalon has experienced tremendous growth, serving more than 30,000 teams around the globe, including Fortune Global 500 companies such as PwC, KPMG, and Abbott. Katalon is recognized as a top automation tool by prestigious review sites such as G2, Gartner, Capterra, and IT Central Station. About The Role We are seeking a strategic leader to innovate and scale our Global Customer Success function. This ...

Role Overview: As a dynamic and results-driven individual in the Icertis Customer Experience and Success Management team, your main responsibility will be to lead and manage customer adoption initiatives. You will design and execute data-driven, scalable adoption campaigns to enhance customer engagement and usage. Collaborating with cross-functional teams, you will develop impactful content and resources using key tools like Gainsight, Salesforce, and Power BI to track and optimize program performance. Your analytical mindset and passion for driving customer success through actionable insights and data-informed strategies will be crucial in this role. Responsibilities: - Design, execute, and...

About Responsive Responsive, formerly RFPIO, is the market leader in an emerging new category of SaaS solutions called Strategic Response Management. Responsive customers including Google, Microsoft, Blackrock, T.Rowe Price, Adobe, Amazon, Visa and Zoom are using Responsive to manage business critical responses to RFPs, RFIs, RFQs, security questionnaires, due diligence questionnaires and other requests for information. Responsive has nearly 2,000 customers of all sizes and has been voted best in class by G2 for 13 quarters straight. It also has more than 35% of the cloud SaaS leaders as customers, as well as more than 15 of the Fortune 100. Customers have used Responsive to close more than ...

Responsibilities Job Description Drive Customer Adoption: Identify adoption gaps, build tailored success plans, and align product use cases to value realization. Monitor Adoption Health: Track adoption across your portfolio and create quarterly improvement plans. Support Renewals: Partner with the renewals team to connect adoption health with renewal outcomes. Flag churn risks early and lead mitigation efforts. Identify Expansion Opportunities: Collaborate with internal teams and sales to uncover and quantify growth potential. Be a Trusted Advisor: Build strong relationships with key stakeholders and guide customers with best practices and strategic insights. Lead Customer Engagements: Host ...

Role Overview We are looking for a Customer Success Manager who combines strong customer engagement skills with hands-on delivery ownership and business analysis capability. This role will work closely with enterprise customers to understand requirements, translate them into execution-ready workflows, and drive successful delivery outcomeswhile ensuring adoption, satisfaction, and account growth. What You'll Do Act as the primary point of contact for customers, ensuring clear communication, timely issue resolution, and trust-based relationships Own end-to-end delivery for live customer engagements, including planning, milestones, SLAs, and stakeholder alignment Gather and translate customer ...

Role Overview: At Zuora, you will be a Systems Administrator in the dynamic Customer Experience (CX) team, playing a critical role in ensuring the seamless operation of sales, marketing, and post-sales applications. Your key responsibility will be to manage and administer key CX applications, ensuring optimal performance across post-sales environments. You will collaborate with cross-functional teams to optimize and integrate post-sales applications, contributing to the success of customer-facing operations and aligning with business needs. This role offers an exciting opportunity to work in a fast-paced, evolving environment where your expertise and leadership will directly impact the compa...

Description About Norstella: At Norstella, our mission is simple: to help our clients bring life-saving therapies to market quickerand help patients in need. Founded in 2022, but with history going back to 1939, Norstella unites best-in-class brands to help clients navigate the complexities at each step of the drug development life cycle and get the right treatments to the right patients at the right time. Each Organization (Citeline, Evaluate, MMIT, Panalgo, The Dedham Group) Delivers Must-have Answers For Critical Strategic And Commercial Decision-making. Together, Via Our Market-leading Brands, We Help Our Clients Citeline accelerate the drug development cycle Evaluate bring the right dru...

Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint in hybrid environmentsfrom on-premises to SaaS to containers to cloud. We're transforming the software industry.? We're Flexe...

Role: Gainsight Admin + Salesforce Shift: US Overlap (PST) This role is Gainsight focused but Salesforce knowledge and experience is required. What You'll Do: Architect and implement end-to-end solutions within the Gainsight platform to support the entire customer lifecycle, including onboarding, adoption, retention, and renewal. Serve as the primary systems administrator and subject matter expert for Gainsight and its connected applications, ensuring optimal performance, user adoption, and alignment with business objectives. Lead technical projects from conception to delivery, including solution design, technical specification, and implementation, while adhering to a rigorous Software Devel...

**Job Description** As a Customer Success Manager on the Commercial team, you will be responsible for leading consultative conversations, participating in business reviews, analyzing key performance metrics, and ensuring our clients' ongoing success. You will become an industry expert with a focus on the Talent Acquisition (TA) space and work to establish yourself as a trusted advisor. Equipped with leading industry tools including Gainsight, you'll guide customers on product and industry best practices, and help to continually update mutual success plans. You'll also provide forecast reporting. With the support of internal cross-functional teams, you'll provide superior experiences resultin...

About Us: HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a networ...

hackajob is collaborating with BMC Software to connect them with exceptional tech professionals for this role. Job Name Mgr - Sales Operations - India Country India State Maharashtra City Pune Date Published 08-Oct-2025 Job ID 45865 Travel You may occasionally be required to travel for business Description And Requirements BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world's largest organizations so they...

Job Description Core Responsibilities Trusted Advisor & Relationship Management Act as the primary point of contact and strategic advisor for enterprise customers. Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value. Lead structured renewal discussions, QBRs (Quarterly Business Reviews), and Success Reviews to align customer objectives with Insightsoftware's solutions. Renewals & Retention Own the end-to-end renewals process: negotiate pricing, terms, and contracts by partnering with Sales, Legal, and Finance. Deliver renewal offers/quotes in a timely and accurate manner to drive operational efficiency and customer satisfactio...

Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives...

Role Description : This is a contract role for a Senior Gainsight Developer located in Pune, with some work-from-home flexibility as a hybrid role. The Senior Gainsight Developer will be responsible for developing and maintaining Gainsight solutions, collaborating with cross-functional teams, implementing scalable software solutions, and writing clean, efficient code. The role will also involve analyzing user requirements, refining system specifications, and ensuring the highest levels of quality and performance. Qualifications Job Title : Senior Gainsight Developer/Admin/Support. Job Type : Contract (long term). Location : Pune. Core Experience : - 5+ years in technical support or engineeri...

Job Requisition ID # 25WD93615 Position Overview The Customer Success Advisor is focused on driving success in the Onboard and Use lifecycle stages of our design and manufacturing industry customers as they deploy Autodesk solutions. This role will engage directly with customers, proactively through various means like data-driven triggered actions, human + digital interactions, while reacting to inbound customer-initiated triggers Responsibilities Establish and execute onboarding and adoption strategies to grow usage of Autodesk design and manufacturing solutions by proactively and reactively responding to customer inquiries Assist customers by providing guidance and resources directly to as...

As a part of BMC, you will play a crucial role in supporting the Gainsight platform for customer success. Your key responsibilities will include: - Proactively engaging in continuous improvement efforts for automation, support, and user adoption - Collecting and collating user feedback and taking appropriate actions based on it To ensure your success in this role, you should possess the following skillset and experience: - 7-8 years of hands-on development experience on the Gainsight platform - Configuring and deploying Gainsight improvements in partnership with business needs - Serving as a frontline resource for internal end users, troubleshooting issues, and resolving problems - Developin...

You are a Planning Specialist for the Professional Learning (PL) team, responsible for creating customized PL plans and presentations, ensuring timely and engaging training materials for educators and school leaders. Your key responsibilities include: - Creating and adapting professional learning presentations using PowerPoint/Canva. - Researching and gathering insights from CRM systems such as Salesforce, Gainsight, Domo. - Ensuring presentations align with district goals and implementation plans. - Applying adult learning principles to make sessions engaging and effective. - Maintaining brand consistency in all presentations. - Providing timely decks to Professional Learning Specialists. -...

As an experienced Data Scientist in Customer Success Analytics, your role will involve leading the design and development of predictive and prescriptive models to empower the Customer Success organization. You will focus on churn and upsell prediction, behavioral signal detection, and proactive intelligence to enhance engagement and retention within the account base. Your expertise in data science, business acumen, and automation mindset will be crucial in translating large-scale Customer Success and product usage data into actionable insights. Key Responsibilities: - Develop and maintain churn prediction, upsell propensity, and engagement forecasting models using advanced statistical and ma...

As a Renewals Subscription Analyst at GlobalLogic, your role is crucial in ensuring the seamless execution of SaaS subscription renewals. You will be responsible for validating contract terms, verifying entitlement compliance, and ensuring Day 1 readiness for renewed subscriptions. Collaboration with various teams such as Sales, Customer Success, Deal Desk, and Compliance is essential to ensure that every renewal aligns with business rules, usage data, and licensing policies. **Key Responsibilities:** - Validate renewal quotes, usage data, and entitlements to ensure accuracy and policy compliance - Conduct pre-renewal reviews and manage true-ups or adjustments before contract execution - Col...

As a Renewals Subscription Analyst at GlobalLogic, you will play a crucial role in ensuring the seamless execution of SaaS subscription renewals. Your responsibilities will include validating renewal quotes, usage data, and entitlements to ensure accuracy and policy compliance. You will collaborate with various teams such as Sales, Customer Success, Deal Desk, and Compliance to flag discrepancies in licensing, pricing models, and contract terms. Additionally, you will analyze usage trends, identify underutilized or overused licenses, and support the automation of entitlement and compliance validation processes. Your attention to detail, analytical mindset, and clear communication skills will...

As a Customer Success Manager (CSM) at our company, based in Pune, you will play a crucial role in managing and expanding our enterprise client base who use monday.com. Your responsibilities will include: - **Account Management & Growth:** - Taking ownership of post-sales relationships to ensure customer satisfaction, retention, and growth. - Driving renewals, expansions, and upgrades within your portfolio. - Identifying cross-sell and upsell opportunities by understanding client needs and usage. - **Customer Engagement & Advocacy:** - Leading customer onboarding, training, and regular check-ins to drive adoption and value realization. - Conducting Executive Business Reviews (EBRs) and strat...