13 Gainsight Jobs

This position, under the general direction of your manager, serves as the identified PowerSchool success manager who provides dynamic account management for the award-winning K-12 software systems. You will be responsible for coordinating all assigned contract renewals, working directly with customers and internal team players to ensure timely and accurate execution. Your role is crucial in impacting retention and renewal rates through proactive account management. As PowerSchool's most valuable asset, you will advocate for our customers, demonstrating personal accountability for results, a willingness to go the extra mile, and a collaborative approach to bring the best to each customer. As a Customer Success Manager within PowerSchool, you will need to be a dynamic and organized self-starter who can work independently while also being part of a team. Essential duties and responsibilities include: - Owning the overall relationship with the customer - Project managing a portfolio of accounts to achieve long-term success, retention, and renewal rates - Accelerating the contract renewal process and ensuring customer satisfaction - Leading discussions around forecasting and customer health with internal stakeholders - Maintaining an accurate forecast of renewals and a dashboard of customer status - Answering, evaluating, and prioritizing incoming telephone & email requests for assistance from accounts in all customer segments - Resolving conflicts and providing solutions to customers in a timely manner - Building relationships with customers to become a trusted advisor, oversee adoption of PowerSchool products and services, and promote best practices - Periodically evaluating big picture themes and patterns, assisting in driving resolution cross-functionally - Collaborating with sales teams to ensure growth attainment and increased footprint - Performing all other duties as assigned Qualifications: - Bachelor's degree or equivalent work experience - 3 years prior experience in renewals, account management, customer success, or sales in a software company, preferably Software as a Service (SaaS) - 1-2 years prior experience in a direct client support role - Strong negotiation and interpersonal skills - Ability to thrive in a fast-paced, ever-changing environment - Articulate communication skills with the ability to drive a phone conversation - Effective prioritization and escalation of customer issues - Proficiency in Microsoft Office suite - Prior Salesforce, CRM, and Gainsight experience preferred - Strong attention to detail and time management - Strong oral and written communication skills - Strong customer service, presentation, and conflict resolution skills - Ability to handle a heavy workload, multiple projects, and frequent interruptions - Success with ambiguity and problem-solving, working across functional lines to advocate and solve client issues - US Eastern time zone shift required This job description provides an overview of the responsibilities and qualifications for the role of a Customer Success Manager at PowerSchool. If you meet the qualifications and are excited about the opportunity to make a positive impact on customer relationships and account management, we encourage you to apply.,

You have learned that scammers are pretending to be Commvault team members, including HR and leadership, through email or text messages. These scammers may conduct fake interviews and request personal information such as your social security number. It is essential to know that Commvault does not conduct interviews via email or text, and they will never ask you to provide sensitive documents like banking information or SSN before your first day at work. If you come across any suspicious recruiting activities, please contact Commvault at wwrecruitingteam@commvault.com. Commvault, a company known for its cyber resilience, empowers customers to detect, take action, and quickly recover from cyberattacks, ensuring data security and business continuity. Their AI-powered platform offers top-notch data protection, advanced data security, intelligent data analysis, and fast recovery across various workloads and cloud environments, all at a low total cost of ownership. Over the past 25 years, Commvault has been trusted by over 100,000 organizations and a wide partner network to mitigate risks, enhance governance, and leverage data effectively. Currently, Commvault is looking for a Salesforce Architect / Senior Developer to take a lead role in designing, developing, and implementing Salesforce solutions that drive business value. This role involves overseeing the technical architecture, development, integration, and optimization of Salesforce Sales Cloud, Gainsight, and related platforms. The ideal candidate should possess extensive expertise in Salesforce development, best practices, and scalable solution design. As a Salesforce Architect / Senior Developer at Commvault, you will collaborate with cross-functional teams, including business analysts, administrators, and stakeholders, to deliver impactful solutions aligned with business objectives. Your responsibilities will include designing and architecting Salesforce solutions for scalability, reliability, and maintainability, integrating Salesforce with third-party applications, translating business requirements into technical designs, developing custom applications, implementing workflows and automation solutions, supporting Salesforce applications, testing new solutions, and collaborating with stakeholders for Agile project delivery. The minimum qualifications for this role include a Bachelor's degree in Computer Science, Business Administration, Engineering, or a related field, along with at least 5 years of hands-on Salesforce development experience, 3 years of Salesforce architecture experience, proficiency in Salesforce technologies like Apex, Lightning Web Components, and Flows, and relevant Salesforce certifications. Additionally, knowledge of REST/SOAP APIs, CI/CD processes, and Agile development practices is required. Preferred qualifications include experience with additional tools like Marketo, Outreach, Tackle, OpenAir, Docebo, Thales, Power BI, Microsoft Dynamics 365, familiarity with ServiceNow or ITSM tools, expertise in data modeling, analytics, and dashboards within Salesforce, and a commitment to continuous learning and professional development. Commvault aims to ensure that the interview process is inclusive and accessible to all candidates and employees. If you require accommodations due to a disability or special need, please contact accommodations@commvault.com. For inquiries not related to accommodations, you can reach out to wwrecruitingteam@commvault.com.,

At Spyne, we are revolutionizing the marketing and sales of cars by leveraging cutting-edge Generative AI technology. What initially began as a visionary concept of utilizing AI-powered visuals to facilitate quicker online sales for auto dealers has now evolved into a comprehensive, AI-centric automotive retail ecosystem. With substantial backing of $16M in Series A funding from prominent investors like Accel and Vertex Ventures, we are experiencing rapid growth and expansion. Our achievements include launching groundbreaking AI-powered Image, Video & 360 solutions for automotive dealers, introducing the Gen AI powered Automotive Retail Suite to empower dealers in managing inventory, marketing, and CRM, and successfully onboarding over 1500 dealers across the US, EU, and other key markets within the last 2 years. As we gear up to onboard 10K+ dealers globally among a market of 200K+ dealers, our team of 150+ members, evenly split between Research & Development and Go-To-Market functions, continues to drive innovation and excellence. Our commitment to delivering superior products and services is evident through our focus on AI technology and customer-centric approach. If you are passionate about leading and driving customer success initiatives in the US market, we have an exciting opportunity for you. As the Lead - Customer Success (US) at Spyne, you will play a pivotal role in overseeing our US Customer Success team and ensuring the seamless post-sale journey for dealers across the United States. This high-ownership position, based in Gurugram (with work from office flexibility) and aligned with US time zones, will require you to lead a growing team of Customer Success managers and specialists dedicated to providing an AI-powered, personalized customer experience for our valued clients. Your responsibilities will include team leadership, onboarding, customer success, support, renewals, leveraging AI technology for enhancing customer experience, driving renewals and upsells, collaborating cross-functionally, maintaining operational excellence, and more. The ideal candidate will have 6-10 years of experience in Customer Success at B2B SaaS or AI-first companies, with at least 2+ years in team leadership roles. Strong communication, stakeholder management, and hands-on experience with tools like Salesforce, HubSpot, Gainsight, Intercom, or Zendesk are essential for success in this role. Additionally, a willingness to work the full US shift (6:00 PM - 3:00 AM IST) is required. Joining Spyne offers you the opportunity to be part of a category-creating platform that is reshaping the global auto retail industry through GenAI. This role provides high ownership, enabling you to take leadership of our largest market and drive impactful initiatives. Our performance-driven culture, best-in-class tools, and career acceleration opportunities make Spyne an exciting place to work, where high performers have the chance to grow exponentially. At Spyne, we don't just offer a role - we provide a platform for you to lead, innovate, and thrive in a dynamic and challenging environment. If you are ready to make a difference and scale new heights in one of India's most exciting AI startups, we invite you to join us on this thrilling journey of growth and success.,

As the Team Lead for Digital Customer Success Management (CSM) in the Data & Feeds (D&F) segment APAC, leading a high-performing team passionate about delivering proactive, scalable, and data-driven customer success experiences. You will champion customer outcomes, drive adoption of LSEGs data solutions, and champion a culture of continuous improvement and innovation. This role is ideal for a strategic problem solver who thrives in a fast-paced, collaborative environment and is passionate about enabling customer value through digital engagement and analytics. Role summary: Lead a team of Digital Customer Success Managers (CSMs) focused on scalable, proactive engagement across the Data & Feeds portfolio. Drive customer outcomes by aligning product capabilities with client goals, ensuring value realization and retention. Collaborate cross-functionally with Sales, Product, and Consulting teams to support upsell opportunities and renewal success. Supervise and handle cancellation risks, implementing mitigation strategies across both dedicated and digital-first CSM motions. Act as a strategic advocate for customers, influencing internal roadmaps and service improvements What you&aposll be doing: Lead and Encourage: Handle and mentor a team of Digital CSMs, encouraging a culture of ownership, partnership, and customer focus. Drive Customer Outcomes: Ensure the team delivers measurable value to clients by aligning product capabilities with customer goals and workflows. Operational Excellence: Coordinate the execution of onboarding, adoption, and retention strategies across key propositions such as Real-Time Data, Tick History, and Quantitative Analytics. Strategic Advocacy: Act as the voice of the customer internally, influencing product development and process improvements through insights and feedback loops Data-Driven Leadership: Supervise critical metrics and objectives and key results, including usage, engagement, and retention metrics, to guide team performance and customer health. Cross-Functional Collaboration: Partner with Sales, Product, and Customer Consulting teams to ensure customer journeys and successful renewals. What you&aposll bring: Confirmed experience in customer success, preferably in data or SaaS environments. Strong leadership and coaching skills with a track record of building high-performing teams. Deep understanding of data workflows, client integration challenges, and value realization strategies. Analytical mentality with the ability to interpret usage data and translate it into actionable insights. Excellent communication and partner leadership skills across global teams. Preferred Qualifications Confirmed leadership experience in customer success, preferably in SaaS or data-centric environments. Strong understanding of financial data workflows and integration challenges. Experience leading both dedicated CSMs and digital-first engagement models. Shown success in identifying upsell opportunities and partnering with Sales to close incremental revenue. Familiarity with cancellation management strategies, including churn analysis and proactive retention planning. Proficiency with Gainsight or similar CS platforms to supervise critical metrics such as adoption, engagement, and health scores. Ability to interpret usage data and translate insights into scalable success motions. Excellent communication and stakeholder leadership skills across global teams. Experience with LSEG platforms such as DSS Dashboards, RAMP, and The Source is a plus. Comfortable navigating change and leading teams through transformation and innovation. What youll get in return: At LSEG, youll have the opportunity to be part of a world-leading financial markets infrastructure and data company. You&aposll gain valuable experience working in a global environment, leading high-impact customer relationships, and contributing to the success of key clients around the world. Working with LSEG means being at the forefront of the financial data and technology sector. Gainings-on experience with industry-leading data feeds, real-time integration solutions, and sophisticated analytics that power the financial markets. This role provides continuous learning opportunities and the chance to stay ahead of industry trends. LSEG fosters an encouraging and inclusive environment where your contributions are valued. Youll collaborate with a diverse group of professionals across various departments such as product, sales, and support. The organization encourages innovation and teamwork, giving you the tools and support to succeed. LSEG recognizes the importance of flexibility and offers hybrid working models, allowing you to balance professional responsibilities with personal needs. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyones race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what its used for, and how its obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. Show more Show less

We are seeking a Digital Customer Success Manager (CSM) to join our Data & Feeds team, focusing on optimizing the customer experience for our data products and ensuring customers realize the full value of LSEGs offerings. As a Digital CSM, you will drive customer engagement through scalable, tech-enabled strategies and ensure successful product adoption and growth. You will work closely with customers, internal teams, and key partners to provide solutions, handle feedback, and develop long-term relationships. What you&aposll be doing: Customer Engagement at Scale: Handle a portfolio of customers using digital tools to ensure they are fully applying our data and feeds products to achieve their goals. Proactive Communication: Leverage automation and technology (CRM systems, dashboards) to deliver proactive, tailored communications, ensuring customers receive value from our services. Customer Health Monitoring: Track customer health metrics, usage data, and feedback to identify potential risks and opportunities for growth or improvement. Collaborative Problem-Solving: Partnering with the Data & Feeds team, Product, and Support teams to address customer concerns, solve problems, and drive continuous improvements to customer satisfaction. Upsell and Growth: Find opportunities to upsell additional products or services that align with the customers needs and business goals, giving to both customer success and revenue growth. Customer Advocacy: Advocate for customers within the organization, ensuring their needs and challenges are heard and addressed. Put crucial skills at the top. What you&aposll bring: Experience: Excellence in customer success, account management, or a related role, ideally within a data or technology environment. Technical Skills: Understanding of data feeds, APIs, or real-time data integration. Experience with CRM tools (Salesforce, Gainsight) and customer engagement platforms. Problem-Solving: Strong analytical and problem-solving skills, with the ability to translate customer needs into actionable solutions. Communication: Excellent communication and social skills, with a talent for building and encouraging long-term customer relationships. Partnership: Ability to work cross-functionally with product, sales, and technical teams to ensure customer success. Results-Driven: Consistent track record of meeting and exceeding targets in a customer facing role. What youll get in return: At LSEG, youll have the opportunity to be part of a world-leading financial markets infrastructure and data company. You&aposll gain valuable experience working in a global environment, managing high-impact customer relationships, and contributing to the success of key clients around the world. Working with LSEG means being at the forefront of the financial data and technology sector. Youll gain hands-on experience with industry-leading data feeds, real-time integration solutions, and sophisticated analytics that power the financial markets. This role provides continuous learning opportunities and the chance to stay ahead of industry trends. LSEG fosters an encouraging and inclusive environment where your contributions are valued. Youll collaborate with a diverse group of professionals across various departments such as product, sales, and support. The organization encourages innovation and teamwork, giving you the tools and support to succeed. As a Digital Customer Success Manager, youll directly impact the success of both the customers and LSEG by ensuring clients fully realize the value of their data and feed solutions. LSEG recognizes the importance of flexibility and offers hybrid working models, allowing you to balance professional responsibilities with personal needs. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyones race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what its used for, and how its obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. Show more Show less

We are seeking a strong Techno-Functional Consultant with hands-on expertise in Gainsight, Snowflake, and Power BI to address and resolve current data reliability issues within Gainsight. The goal is to ensure Gainsight becomes the primary and trusted source of customer data for Account Executives. The ideal candidate should be able to identify root causes of data inconsistencies, coordinate data ingestion processes, and build trustworthy dashboards and insights that promote data reliability and adoption.

Day-to-day responsibilities for the Renewal Growth Specialist (RG Specialist) may include, but are not limited to: Collaborates with Sales, Customer Success Managers, Legal, and Finance teams to ensure customer requirements are met and to provide a seamless customer experience and achieve renewal, uplift, retention, and expansion revenue targets, and to ensure successful, timely renewals and reduced churn risk Creates proposals and contracts for all existing customer renewals and expansions within assigned territory. This includes renewal documentation, quotes, and amendments including upgrades, downgrades, pricing, transfers, and migrations, ensuring timely and accurate processing of renewals Identifies and pursues expansion opportunities by aligning product solutions and add-ons with customers evolving needs and goals. Migrates existing customers from legacy plans onto new packaging and pricing Proactively provides product renewal date and pricing details to the customer, including notifications, reminders, and any necessary documentation; addresses customer billing questions or inquiries Forecasts and manages pipeline on a monthly and quarterly basis, maintaining accurate customer and contract details, updates, and forecast status in the relevant systems (Salesforce, Gainsight, etc.) daily to enable proper planning and seamless collaboration

The Adobe DALP Sales team is looking for a techno functional customer success & renewal manager to join our customer success team.Adobe'sPASSsolution whichis a multiscreenAuthenticationplatform that helps broadcasters, cable networks, and service providerstocreate and monetize engaging, personalized viewing experiencesand we are looking for passionate technology professionals who will work with ourNorth Americacustomers to help them derive the best use of theTV everywhere & D2C(Direct to Consumer)ecosystem. In this position, you will be a trusted advisor/Champion, working with customers to fine-tune their strategies and ensure their success. You will partner with the customer through their lifecycle and work toretainand grow the account. This is a key position within Adobe's Digital Advertising, Learning and Publishing Business Unit,the right fitmust be aquick learner, high energy, data-minded, and tech-savvy people with prior customer's champion & consultative roles! In this role, you will:? In this role, you will be responsible to:? Provide consulting services in the domains ofTV everywhere & D2C ecosystems.? Manage client relationships especially working remotely to assess client maturity and satisfaction.? Interact with a broad level of client contacts from Managers toDirectorsandVPs.? Present complex technical & functional information in a clear manner, both written and verbal? Manage multiple customers (and engagements) concurrently.? Identify growth opportunities identify opportunities to both upsell & cross-sell on your accounts.? Customer Relationship Management: Building and maintaining strong relationships with customers, understanding their needs, and ensuring their satisfaction with the product & services.? Technical Expertise: Demonstrating a deep understanding of the product and its technical aspects, includingTV everywhere & D2C ecosystem, understanding customer use cases, and recommending solutions.? Product Adoption: Assisting customers in effectively implementing and adopting the product, ensuring they achieve their desired outcomes and maximizing the value they derive from it, which will result in Account Health. Business Acumen: Having a strong understanding of the customer's business goals, challenges,and industry trends and leveraging that knowledge to provide strategic guidance and align the product with their objectives.? Product Feedback and Enhancement: Gathering customer feedback, analyzing trends, and providing valuable insights to the product development team to drive continuous improvement and enhance the product's features and functionality.? Renewals and Expansion: Managing the renewal process by engaging with customers to ensure contract renewals. Identifying opportunities for upselling and cross-selling products or additional features to existing customers, working closely with thewiderteam to drive revenue growth, and advocating for the product's value proposition.? Proficiency in delivering seamless presentations for Strategic Business Reviews (SBRs), conducting Training sessions, product demoswith Roadmap, and sharing Best Practices with new and existing customers. ?This role will require the individual to work in US hours & Adobe follows a hybrid model for work. What you need to succeed? A combined10+ years in thetechnologydomain to consultideallywithadditionalresponsibilities in sales/post-sales and solution consulting.? A minimum of 5-6 years of demonstrated exceptional experience in customer success of Key account management. Ability to develop deep product and technical ecosystem knowledge.? Ideally adeep understanding of theMedia & entertainmentindustryand experienceof customer champion roleswill be a bonus.? A strong empathy for customers AND passion for revenue and growth? Strong leadership skills with proven ability to influence inside and outside of the organization.? An ability to manage or influence through persuasion, negotiation, and consensus building.? An analytical and process-oriented mindset supported by excellent communication and presentation skills.? Ability to collaborate with cross functional teams & engage with internal stakeholders. Ability to independently give basic product demos to customers & ability to lead a customer conversation with value-selling A Bachelor's / master's degree in business management/engineering or relevant fields.? International Sales Experience with exposure to NA marketsis mandatory.

You will be joining Postman, the world's leading API platform that is utilized by over 40 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman's mission is to simplify the API lifecycle and enhance collaboration, enabling users to create superior APIs efficiently. The company is headquartered in San Francisco with a founding office in Bangalore. Postman is privately held and has received funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. As a Renewal Representative at Postman, you will play a crucial role in delivering value to customers daily and ensuring a seamless renewal experience. Your responsibilities will include managing the full renewal cycle for a portfolio of customers, identifying expansion opportunities, and reducing churn. You will collaborate closely with Customer Success, Sales, and Product teams to align renewal processes with product usage and customer objectives. Your duties will involve managing a high volume of renewal opportunities across various customer segments, engaging proactively with customers, collaborating with Customer Success Managers on strategic renewals, identifying upsell opportunities, utilizing product usage data to prioritize outreach, preparing quotes, managing billing logistics, and contributing to process improvements. To excel in this role, you should have at least 2 years of experience in renewals, customer success, sales support, or operations, preferably in a SaaS or PLG company. Strong communication, negotiation, organizational skills, and attention to detail are essential. Familiarity with tools like Salesforce, Gainsight, and billing platforms is beneficial. Experience in a PLG model and basic understanding of SaaS contracts and billing structures are advantageous. Key performance metrics you will be measured on include Renewal Rate (Gross & Net), Churn Rate, On-Time Renewal %, and Renewal Pipeline Coverage & Forecast Accuracy. Postman follows a hybrid work model, requiring employees in specific locations to be in the office three days a week. This model aims to balance flexibility and collaboration, emphasizing the benefits of in-person interactions for knowledge sharing, communication, and building trust. Postman values transparency, honest communication, goal-oriented work, and an inclusive culture where every individual is regarded as a vital part of the team. The company is committed to delivering high-quality products and providing equal opportunities for all.,

We are seeking a results-driven Sales Operations Analyst to provide support across the full Go-To-Market (GTM) lifecycle. In this role, you will collaborate with U.S.-based stakeholders, offering operational assistance, data insights, and process enhancements to facilitate revenue growth, pipeline health, and execution efficiency. It is essential for candidates to be adept at working within U.S. Eastern Time hours and engaging with global teams in a fast-paced, dynamic setting. Your responsibilities will include supporting sales operations throughout the GTM lifecycle, encompassing both prospect and customer motions. You will play a pivotal role in pipeline management, territory planning, forecasting, reporting, and overseeing opportunity lifecycle governance. Additionally, you will partner with Sales leadership to ensure accurate forecasting, territory modeling, and quota planning, while conducting in-depth analysis to identify trends, risks, and opportunities. You will need to collaborate effectively with U.S.-based sales and GTM teams, translating complex requests into structured, actionable outputs. Your role will also involve leading or contributing to sales operations initiatives and transformation projects, designing and scaling sales processes, and maintaining process governance to uphold data quality standards. Furthermore, you will manage and resolve Sales Operations support cases efficiently, conduct regular pipeline and sales data analysis, and collaborate with cross-functional teams to ensure alignment on revenue processes and metrics. Your ability to generate performance reports, create stakeholder-ready presentations, and monitor KPIs and forecast accuracy will be crucial in driving actionable insights for the organization. Qualifications: - Bachelor's degree in business, Finance, Economics, Engineering, or a related field - Strong verbal and written communication skills - Proficiency in Salesforce, including report and dashboard creation. Experience with Tableau, Power BI, Looker, or Clari is advantageous - Advanced Excel/Google Sheets skills, including pivot tables, lookups, and data validation - Experience in managing opportunity lifecycle processes, quote approvals, and deal desk workflows - Familiarity with CPQ systems, Gainsight, Clari, Gong, or similar GTM platforms - Ability to work independently in globally distributed teams and communicate effectively across different time zones Shift Timings: 6 PM IST to 3 AM IST,

You are a results-driven Sales Operations Analyst responsible for supporting end-to-end sales operations throughout the entire Go-To-Market (GTM) lifecycle. Your primary focus will be collaborating with U.S.-based stakeholders to provide operational support, data insights, and process enhancements aimed at boosting revenue growth, pipeline health, and execution efficiency. It is essential for you to be comfortable working during U.S. Eastern Time hours and engaging with global teams in a fast-paced and dynamic environment. Your role includes supporting both prospect (new business) and customer (retention and expansion) motions within the Sales Operations Across the GTM Lifecycle. This involves playing a crucial role in pipeline management, territory planning, forecasting, reporting, and opportunity lifecycle governance. Additionally, you will partner with Sales leadership to ensure accurate forecasting, territory modeling, and quota planning by analyzing stage progression, win rates, deal velocity, and pipeline hygiene to identify trends, risks, and opportunities. Your responsibilities also entail collaborating with U.S.-based sales and GTM teams, translating high-level or ambiguous requests into structured, actionable operational outputs. You will lead or contribute to sales operations initiatives and transformation projects, design, document, and scale sales processes, and maintain process governance by enforcing data quality standards and validating field inputs. Moreover, you will manage and resolve Sales Operations support cases with accuracy and timeliness, conduct regular pipeline and sales data analysis, and work closely with cross-functional teams to ensure alignment on revenue processes, metrics, and automation initiatives. As a Sales Operations Analyst, you will build and maintain performance reports to offer visibility into pipeline, revenue, and customer health. Your role will involve creating stakeholder-ready presentations and reporting packages for leadership teams, monitoring KPIs, forecast accuracy, and performance metrics to derive actionable insights. Your shift timings will be from 6 PM IST to 3 AM IST. Qualifications: - A bachelor's degree in business, Finance, Economics, Engineering, or a related field. - Excellent verbal and written communication skills. - Proficiency in Salesforce, including creating reports and dashboards. Experience with Tableau/ Power BI, Looker, or Clari is advantageous. - Strong Excel/Google Sheets skills, including pivot tables, lookups, data validation, etc. - Experience in managing opportunity lifecycle processes, quote approvals, and deal desk workflows. - Familiarity with supporting sales compensation processes, including quota allocation and performance tracking. - Exposure to CPQ systems, Gainsight, Clari, Gong, or similar GTM platforms. - Ability to work independently in globally distributed teams and communicate effectively across different time zones.,

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. Its official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK! Job Overview This role is vital in ensuring Bazaarvoice customers receive the maximum possible value from their contracted services and achieve stated goals in the areas of Social & E-Commerce. You will leverage innovative technologies to support some of the worlds leading brands. Our Client Success Managers (CSMs) own the long-term relationship between Bazaarvoice and our clients. CSM are strategic consultants. They provide business solutions and platform optimization to their clients. CSMs also partner with Account Directors who own renewal and commercial conversations. This role is pro-active and dynamic. Each CSM will need strategic planning skills and the ability to provide value-based messaging to articulate the tangible value of Bazaarvoice and to motivate client action. CSMs will also need to manage priorities across a varied portfolio of 70-80 accounts. Each CSM is responsible for the care of a diverse, named portfolio of accounts in EMEA. CSMs leverage a variety of methods to drive adoption, increase satisfaction, mitigate risk, and identify opportunities for expansion. These methods are a blend of direct, digital, live, and pre-recorded content. As a CSM, you will use strategic recommendations to drive value in our partnership and help our clients achieve their desired business outcomes. Key Responsibilities Advise clients on strategies to maximize the value of their Bazaarvoice products and solutions by incorporating user-generated content into online and offline operations including marketing, merchandising, customer service, product development, and distribution relationships. Observe and track trends across portfolio analytics to recommend best practices. Execute high-value activities and manage client lifecycle across a significant portfolio using productivity tools (Salesforce, Gainsight, etc). Discover and influence clients internal metrics for success working with Bazaarvoice, and ensure the client knows how to achieve and measure those results to maximize ROI. Help key stakeholders and client c-level team understand the value they are receiving from Bazaarvoice. Manage client health by identifying and documenting risks, and working with cross-functional team members to develop successful client outcomes. Promote new feature adoption to enhance client satisfaction and program performance. Prioritize and effectively blend tech-driven, 1:many, and 1:1 client interactions across a diverse portfolio of SMB accounts. Skills And Experience Necessary For The Role Confident and solid written and verbal communication in English and either French or German College education Bachelor degree or equivalent 2-5 years of experience in account management or client success roles with US and EU clients, ideally within software, online and/ or other marketing/ e-commerce technologies. Skillful in time management, organizational systems, and prioritization. Ability to manage high volume of accounts and directly own client relationships concurrently. Sufficient in meeting deadlines and expectations with minimal supervision. High level of comfort with Microsoft Office and Google suites. Outstanding oral, written, and client-facing presentation skills. Comfortable communicating across multiple methods with both known and unknown points of contact including c-level executives Positive, self-starter attitude with absolute willingness to go the extra mile and exceed expectations. Curious mindset and strong desire to learn. Customer-centric oriented with a focus on delivering value (KPIs definition tracking). Experience with Gainsight and Salesforce a plus, but not required. Working hours: 2:30pm-11:30pm IST Other details: We are a hybrid work environment (mandatory 3-days work from office). We are located in Global Technology Park, Bellandur. Why Join Us Opportunity to work with cutting-edge technology and make a meaningful impact. Collaborative and innovative work environment. Competitive salary and comprehensive benefits package. We are a Great Place To Work certified (three years in a row). Why join Bazaarvoice Customer is key We see our own success through our customers outcomes. We approach every situation with a customer first mindset. Transparency & Integrity Builds Trust We believe in the power of authentic feedback because its in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance. Passionate Pursuit of Performance Our energy is contagious, because we hire for passion, drive & curiosity. We love what we do, and because were laser focused on our mission. Innovation over Imitation We seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage. Stronger Together We bring our whole selves to the mission and find value in diverse perspectives. We champion whats best for Bazaarvoice before individuals or teams. As a stronger company we build a stronger community. Commitment to diversity and inclusion ,

Implementation Consultant will be responsible for implementing Products. Our clients are restaurants, restaurant groups, hotels and service retail, so having a solid understanding and appreciation for the hospitality and service industry is key! Youre a strategic leader, resourceful, self-sufficient, self-starter, with a proven history of solving problems, getting things done. You are highly client and employee focused, to deliver the best in industry experience! In addition to sound technical knowledge, the Consultant should possess exceptional analytical, communication, and customer service skills. To be successful in this role, analysts are naturally curious, problem solvers and client driven. Key Responsibilities: Take overall end-to-end responsibility & project manage the client Deployment and implementations Be the single point of contact for the project team during the Deployment/ implementation process. Ensure the implementation process is followed (Pre-assessment through to Post-implementation stage). Ensures all project members are aware of their roles & responsibilities and leads weekly project calls, including agenda and call notes, with clear actions and responsibilities. Ensure the project remains on track, all tasks completed within deadline. Update Project Plan and Opportunity plan accordingly. Accurate and Timely updates of Salesforce and Weekly Status Report. Proactively manage project risk assessment and management including clear and timely escalations as required for support and resolution. Provide input for communication strategy to Sales/CSM for review with customers. Coordinate technical set ups with technical teams and telephony departments. Conduct post implementation meetings and handover to CSM. Share ideas to Improve Implementation procedures/timelines Track progress against plan, identify changes to scope or resources and communicate these changes to stakeholders Key Qualifications: Strong project management and analytical skills. Ability to lead client meetings & produce presentations. Confident & persuasive. Commercial awareness, strong relationship building skills. Ability to work independently whilst contributing to the overall team objectives. Capacity to work virtually and strong organizational skills. Ability to drive change in the face of possible resistance. Excellent communicator at all levels both written and oral. Effective time management, multi-tasking prioritization skills. Previous experience with many of our system tools a plus: Jira, Tableau, Zen Desk, Confluence, Hive, Google Drive, Google Slides, Gong, Zoom, Customer.io, Canny, Omnivore.io, Trello, Airtable, Gainsight, Whimsical, Miro, and Salesforce. Education Bachelor's degree in business or related field Location:Hyderabad - Hybrid - US Night Shift (PST)