9 Intercom Jobs

About Responsive Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee experiences. Nearly 2,000 customers have standardized on Responsive to respond to RFPs, RFIs, DDQs, ESGs, security questionnaires, ad hoc information requests and more. Responsive is headquartered in Portland, OR, with additional offices in Kansas City, MO and Coimbatore, India. Learn more at responsive.io. About The Role As the Director of Customer Support, you will be responsible for defining and executing the global support strategy. You will lead a growing team of support professionals and build a high-performing function that consistently exceeds service level expectations. This role requires a strong operational leader with a SaaS mindset, experience supporting B2B enterprise customers, and a track record of delivering high CSAT/SLA while scaling for growth. What Youll Be Doing Define the vision, goals, and roadmap for the global support function. Lead and scale a distributed team of support managers, leads, and agents. Set and track key performance metrics (CSAT, NPS, SLA, FRT, TTR, etc.). Ensure a consistent, high-quality customer support experience across channels (email, chat, in-app, voice). Champion the voice of the customer within the organization and influence product and engineering roadmaps through feedback loops. Establish scalable support processes, workflows, and knowledge management practices. Optimize use of support tools such as Zendesk, Intercom, Salesforce, or similar platforms. Leverage automation, AI, and self-service to improve responsiveness and reduce ticket volume. Partner with Customer Success, Product, Engineering, and Sales to resolve complex issues and proactively support account health. Work closely with Product and QA teams to escalate and track bugs, enhancements, and release readiness. Attract, hire, and develop top talent; create a culture of accountability, empathy, and growth. Design onboarding and training programs to enhance product knowledge and support delivery. What Were Looking For Education Bachelor&aposs degree in Business, Technology, or related field. MBA is a plus. Experience 20+ years of experience in customer support/customer success, with 5+ years in leadership roles. Proven experience leading SaaS support operations at scale (ideally for B2B, enterprise-grade products). Deep understanding of SaaS metrics, customer lifecycle, and escalation management. Experience with support tools and platforms (e.g., Zendesk, Salesforce Service Cloud, Intercom, Jira). Analytical mindset with a strong focus on KPIs, reporting, and operational improvement. Experience with ticketing systems and CRM platforms (e.g., Zendesk, Salesforce Service Cloud, Intercom, Jira). Track record of building collaborative teams and mentoring future leaders. Knowledge, Skills & Ability Deep understanding of SaaS business models and the end-to-end customer lifecycle, including onboarding, support, renewals, and expansions. Expertise in customer support operations, KPIs (CSAT, NPS, SLA, FRT, TTR), and support analytics. Familiarity with AI-powered support tools, automation, chatbots, and self-service platforms (e.g., knowledge bases, community forums). Ability to lead and inspire high-performing global support teams, with a strong focus on coaching, development, and accountability. Exceptional communication and interpersonal skills to collaborate across Product, Engineering, and Customer Success teams. Ability to analyze data to uncover trends, proactively resolve root causes, and drive continuous improvement. Capable of maintaining poise under pressure, handling critical escalations, and managing executive-level relationships. Strong problem-solving and decision-making skills, especially in ambiguous or rapidly changing environments. Proven ability to manage remote, cross-cultural teams and operate effectively in a virtual-first workplace. Why Join Us Impact-Driven Work: Build innovative solutions that redefine strategic response management. Collaborative Environment: Work with a passionate team of technologists, designers, and product leaders. Career Growth: Be part of a company that values learning and professional development. Competitive Benefits: We offer comprehensive compensation and benefits to support our employees. Trusted by Industry Leaders: Be part of a product that is trusted by world-leading organizations. Cutting-Edge Technology: Work on AI-driven solutions, cloud-native architectures, and large-scale data processing. Diverse and Inclusive Workplace: Collaborate with a global team that values different perspectives and ideas. Show more Show less

As an ELV Technician cum Store Incharge, you will be responsible for installing and maintaining low voltage systems including CCTV, fire alarm, BMS, intercom, PA system, structured cabling, automation, and access control systems under the MEP department in Kerala. You will report to the Site Engineer/Foreman/Supervisor and work on various construction sites. Your main duties will involve installing cable pathway systems, fire stop systems, electronic components, and different types of cables. You will be required to carry out maintenance, repairs, and installations of telecommunication, IT equipment, electronics, networks, and low voltage systems. Additionally, you will diagnose and troubleshoot electrical or mechanical malfunctions, conduct functional tests, and maintain accurate maintenance records. You must have a sound knowledge of ELV and related works, assess required resources for maintenance tasks, and report job progress and issues to the Team Leader regularly. It is essential to follow health and safety policies and practices, work in tight confined areas, carry heavy loads, climb ladders, and maintain a safety-conscious work environment. The job may require working days, nights, and weekends as needed. In addition to your technical responsibilities, you will also be in charge of store management tasks such as ensuring stock availability, updating reports, maintaining inventory, organizing the stock room, and performing clerical duties. As part of the permanent job type, you will benefit from cell phone and internet reimbursement, leave encashment, paid time off, yearly bonus, and a day shift schedule. The ideal candidate for this position should hold a Diploma and have at least 1 year of experience as an ICT/ELV Technician. Your willingness to work in person and your commitment to maintaining a safe work environment will be crucial for success in this role.,

At Saleshandy, we are dedicated to helping businesses enhance their outbound sales through automation, personalization, and precision. As a rapidly growing bootstrapped SaaS company with over 4,000 customers worldwide, we prioritize the onboarding experience as our first opportunity to impress and serve our clients effectively. We are currently seeking an Onboarding Specialist who possesses the ability to swiftly transform new users into proficient power users. This role goes beyond mere hand-holding; it involves educating, enabling, and empowering customers to derive tangible value right from their initial interactions. As the Onboarding Specialist, your responsibilities will include: - Monitoring product usage, login frequency, billing behavior, and engagement patterns to identify potential risks early on. - Developing personalized success plans for accounts encountering challenges with adoption or realizing the product's value. - Engaging proactively with users exhibiting low activity, expressing intent to cancel, or struggling with onboarding. - Creating tailored save campaigns, such as recovery strategies and win-back emails, to retain valuable users. - Collaborating with the onboarding, product, and support teams to devise scalable retention strategies and playbooks for preventing churn. - Documenting exit reasons, identifying friction points, and assisting product and growth teams in prioritizing based on risk data through feedback loops. To excel in this role, you should ideally have experience in a SaaS Customer Success or support position where reducing churn was a key responsibility, not just a metric. Your ability to recognize subtle signs of drop-off and take prompt action, coupled with empathy, data-driven decision-making, and a relentless drive for improvement, will set you up for success. Additionally, proficiency with tools like HubSpot, Stripe, Intercom, and retention platforms such as Churnkey, Basecamp, and Chartmogul is advantageous. Joining Saleshandy offers you: - High Ownership: Direct involvement in driving company revenue. - Career Growth: Opportunities for leadership roles as we expand our customer base to 10,000+. - Global Exposure: Collaboration with businesses in the US, Europe, and APAC regions. - Supportive Culture: Dynamic team environment with strong values and minimal bureaucracy. - Relevant Perks: Including an annual learning and development budget, health coverage, paid retreats, and flexible remote work options. If you believe you are a suitable candidate for this role, please apply with your CV and a brief description of how you have influenced revenue in a Customer Success position. The recruitment process will involve an initial introductory call with our Customer Success lead, a task to demonstrate your problem-solving skills, and a final discussion to align goals, expectations, and cultural fit before extending an offer and facilitating the onboarding process.,

Must have skills required: Communication, Braze, CSS, Hightouch, Intercom, Snowflake, HTML, JavaScript, SQL Compare Club is Looking for: Position Summary Compare Club is transforming into a data-driven organisation focused on delivering highly personalised marketing experiences. As a Lifecycle Automation Specialist , you will play a pivotal role in bringing this vision to life by supporting the development and implementation of automated marketing journeys across key customer touchpoints. This role ensures that automation systems work seamlessly in the backgroundmanaging data flow, maintaining data hygiene, launching campaigns on time, and ensuring messages reach the right members. Reporting to the Lifecycle Automations Manager, youll collaborate closely with the CRM, Member Experience, Tech, and Product teams. This opportunity is ideal for a technically minded individual looking to grow their career at the intersection of marketing, automation, and data. You'll gain hands-on experience with leading MarTech tools including Braze, Hightouch, Snowflake, and Intercomenabling smarter, faster, and more personalised customer journeys. Key Stakeholder Relationships Internal: Data & Analytics Product Team Sales Tech (Dev/IT) Business Development Member Experience Performance & Growth Brand & Content Compliance External: Platform Vendors Creative Agencies Outsourcing Partners Training Providers Key Responsibilities Lifecycle Automation Strategy & Implementation Support implementation of lifecycle marketing strategies using SQL and JavaScript-powered automations. Help maintain and improve automation workflows, progressively taking on greater responsibility. Translate strategic objectives into actionable marketing plans. Marketing Technology Support Develop basic JavaScript for use in automation platforms. Troubleshoot issues in marketing tech stack and work with IT/Dev teams on implementations. Data Analysis & Performance Optimisation Use SQL to analyse marketing and customer interaction data. Assist in maintaining data models and ETL processes. Support reporting and dashboard creation to track key metrics. Testing & Continuous Improvement Assist in A/B testing setup and analysis across various channels. Contribute to testing frameworks and continuous optimisation of campaigns. Communication & Stakeholder Management Support the rollout of new communication channels and initiatives. Maintain strong relationships with vendors and cross-functional teams. Act as a liaison between marketing and other departments to ensure alignment on capabilities and projects. Channel Management Assist with maintaining integrations across channels such as: Email: HTML/CSS development, basic JavaScript SMS Live Chat & Messengers Bots SDK Implementations: Push notifications, content cards Emerging Channels Code & Documentation Management Use version control systems (e.g., Git) to manage marketing automation code. Assist in maintaining technical documentation and knowledge base articles. Regulatory Compliance & Best Practices Ensure all marketing activities comply with relevant laws (e.g., GDPR, Spam Act). Apply secure coding practices and assist in audits to identify system vulnerabilities. Experience and Capabilities Professional Experience 3+ years in marketing operations, CRM, or automation execution roles. Experience in lifecycle marketing and multi-channel campaign execution. Understanding of email and SMS marketing best practices. Familiarity with A/B testing concepts. Exposure to project management methodologies. Technical Skills Experience with tools like Braze, Marketo, Salesforce Marketing Cloud, Adobe, or Klaviyo is valuable. Basic proficiency in HTML, CSS, and JavaScript (especially for email/web environments). Familiarity with SQL; willingness to grow expertise. Understanding of JSON, APIs, and webhooks. Willingness to learn version control tools like Git. Analytical & Problem-Solving Skills Foundational analytical skills with a data-driven mindset. Interest in segmentation, debugging, and workflow optimisation. Ability to communicate technical concepts clearly and effectively. Personal Attributes Quick learner and adaptable to evolving technologies. Self-motivated and proactive. Passionate about staying current with MarTech trends.

**Urgent Hiring for the Role of Technical Support Specialist for our Team** Position: Technical Support Specialist Location: Bangalore, India Experience: 3+years Type: Contract 12 months Job Description Amplitude is the pioneer in digital optimization software. More than 1,400 customers, including Atlassian, Instacart, NBCUniversal, Shopify, and Under Armour rely on Amplitude to power their digital products. Amplitude makes product data accessible to every member of an organization, empowering them to make data-driven decisions that fuel faster product innovation and growth. As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners. As a Technical Support Specialist, you will provide a great experience to our customers through our extensive product knowledge of Amplitude. An agent leverages their specialized knowledge and skills to research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. People will rely on your tech expertise with analytical thinking to educate them on our product, locate and diagnose problems, and then recommend the best course of action. Our goal is to remove blockers to product adoption and drive value realization for Amplitudes customers. The team also partners cross-functionally with Product and Engineering to advocate for our customers and ensure a high-quality experience through their lifecycle as an Amplitude customer. In addition to being a product expert, you'll have the opportunity to take on projects that will help our company scale and grow. As a Technical Support Specialist, you will: Answer and/or escalate all support tickets via Zendesk ticketing system Drive resolution by digging in and escalating challenging tickets Ensure that all tickets meet our service level agreements Work closely with internal account team stakeholders to drive data trust in key accounts Provide customers a great experience using Amplitude and working with our team Create and update non-technical and technical documentation as the product evolves Report to the company any common themes or questions that arise and driving change Develop and improve support processes by partnering with global team members You'll be a great addition to the team if you have: Track record in a similar customer-facing role OR strong ability to empathize with customers and be their advocate Experience with using SDKs and APIs The ability to present yourself with professionalism, friendliness, and a willingness to assist Ability to learn and explain a technical product or concept Natural curiosity and are a problem solver Passion about analytics and the problems they solve Familiarity with Support tools such as Zendesk, Intercom, Confluence, and Jira Note: Interested candidates can drop their resumes at aagnihotri@fcsltd.com

Lifecycle Automation Specialist Experience: 3 - 5 Years Exp Salary : Upto AUD 30,000 / year Preferred Notice Period : Within 30 Days Shift : 3:30AM to 12:30PM IST Opportunity Type: Remote Placement Type: Contractual Contract Duration: Full-Time, Indefinite Period (*Note: This is a requirement for one of Uplers' Clients) Must have skills required : Braze, CSS, Hightouch, Intercom, Snowflake, HTML, JavaScript, SQL Good to have skills : Communication Compare Club (One of Uplers' Clients) is Looking for: Lifecycle Automation Specialist who is passionate about their work, eager to learn and grow, and who is committed to delivering exceptional results. If you are a team player, with a positive attitude and a desire to make a difference, then we want to hear from you. Role Overview Description Compare Club is transforming into a data-driven organisation focused on delivering highly personalised marketing experiences. As a Lifecycle Automation Specialist, you will play a pivotal role in bringing this vision to life by supporting the development and implementation of automated marketing journeys across key customer touchpoints. This role ensures that automation systems work seamlessly in the backgroundmanaging data flow, maintaining data hygiene, launching campaigns on time, and ensuring messages reach the right members. Reporting to the Lifecycle Automations Manager, youll collaborate closely with the CRM, Member Experience, Tech, and Product teams. This opportunity is ideal for a technically minded individual looking to grow their career at the intersection of marketing, automation, and data. You'll gain hands-on experience with leading MarTech tools including Braze, Hightouch, Snowflake, and Intercomenabling smarter, faster, and more personalised customer journeys. Key Stakeholder Relationships Internal: Data & Analytics Product Team Sales Tech (Dev/IT) Business Development Member Experience Performance & Growth Brand & Content Compliance External: Platform Vendors Creative Agencies Outsourcing Partners Training Providers Key Responsibilities Lifecycle Automation Strategy & Implementation Support implementation of lifecycle marketing strategies using SQL and JavaScript-powered automations. Help maintain and improve automation workflows, progressively taking on greater responsibility. Translate strategic objectives into actionable marketing plans. Marketing Technology Support Develop basic JavaScript for use in automation platforms. Troubleshoot issues in marketing tech stack and work with IT/Dev teams on implementations. Data Analysis & Performance Optimisation Use SQL to analyse marketing and customer interaction data. Assist in maintaining data models and ETL processes. Support reporting and dashboard creation to track key metrics. Testing & Continuous Improvement Assist in A/B testing setup and analysis across various channels. Contribute to testing frameworks and continuous optimisation of campaigns. Communication & Stakeholder Management Support the rollout of new communication channels and initiatives. Maintain strong relationships with vendors and cross-functional teams. Act as a liaison between marketing and other departments to ensure alignment on capabilities and projects. Channel Management Assist with maintaining integrations across channels such as: Email: HTML/CSS development, basic JavaScript SMS Live Chat & Messengers Bots SDK Implementations: Push notifications, content cards Emerging Channels Code & Documentation Management Use version control systems (e.g., Git) to manage marketing automation code. Assist in maintaining technical documentation and knowledge base articles. Regulatory Compliance & Best Practices Ensure all marketing activities comply with relevant laws (e.g., GDPR, Spam Act). Apply secure coding practices and assist in audits to identify system vulnerabilities. Experience and Capabilities Professional Experience 3+ years in marketing operations, CRM, or automation execution roles. Experience in lifecycle marketing and multi-channel campaign execution. Understanding of email and SMS marketing best practices. Familiarity with A/B testing concepts. Exposure to project management methodologies. Technical Skills Experience with tools like Braze, Marketo, Salesforce Marketing Cloud, Adobe, or Klaviyo is valuable. Basic proficiency in HTML, CSS, and JavaScript (especially for email/web environments). Familiarity with SQL; willingness to grow expertise. Understanding of JSON, APIs, and webhooks. Willingness to learn version control tools like Git. Analytical & Problem-Solving Skills Foundational analytical skills with a data-driven mindset. Interest in segmentation, debugging, and workflow optimisation. Ability to communicate technical concepts clearly and effectively. Personal Attributes Quick learner and adaptable to evolving technologies. Self-motivated and proactive. Passionate about staying current with MarTech trends. How to apply for this opportunity: Easy 3-Step Process: 1. Click On Apply! And Register or log in on our portal 2. Upload updated Resume & Complete the Screening Form 3. Increase your chances to get shortlisted & meet the client for the Interview! About Our Client: Theyre passionate about helping Aussies get more from their money. But their mission extends to providing a seamless, ongoing experience that is not only quick and fuss-free, but non-intrusive. It is one of Australia's largest comparison businesses, serving over 1,000,000 Australian families every year across Health Insurance, Life Insurance, Energy & Gas, Home Loans, Hearing Aids, and Child Care. About Uplers: Our goal is to make hiring and getting hired reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant product and engineering job opportunities and progress in their career. (Note: There are many more opportunities apart from this on the portal.) So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!

Key Responsibilities Provide responsive and detailed technical support to merchants via email, chat, and phone. Troubleshoot issues related to app functionality, Shopify integrations, and third-party services. Proactively engage in outbound communications to follow up on unresolved issues or product changes that affect customers. Collaborate with internal teams to escalate and resolve bugs, performance issues, and UX/UI concerns. Maintain accurate ticket records and follow up in a timely manner to ensure resolution and customer satisfaction. Contribute to support documentation, macros, and internal playbooks to drive self-service and operational efficiency. Champion the voice of the customer by sharing insights and feedback with the Product and Engineering teams. Requirements 3-5 years of technical support experience, preferably in a SaaS or e-commerce environment. Strong understanding of Shopify, mobile app ecosystems, and customer success practices. Experience supporting mid-market or high-touch clients and managing high-stakes issue resolution. Proficiency with helpdesk tools such as Zendesk, Intercom, or Gorgias. Excellent written and verbal communication skills with an emphasis on clarity, empathy, and technical accuracy. Ability to prioritize and manage multiple conversations and tickets in a fast-paced environment. Comfortable working cross-functionally and independently in a remote-first culture.

Note: You can email us your CV on Aakanksha@zinq.in & on Careers@zinq.in or you can call us on 9820343217 Company Website: www.zinq.in Company Address: ZINQ ELECTRONICS PVT. LTD. Key Responsibilities and Accountabilities are to: Installation, servicing / maintenance, testing, commissioning of CCTV, Fire Alarms, Intruder Alarm Systems IP Surveillance Systems and Access Control Systems or related equipment, follow schematic drawings and building plans in accordance with NSI and relevant Codes of Practice/Policies. Providing a quality installation in the most methodical and efficient manner, including the ability to digest detailed scope of works and working drawings. Liaising with ARC (Alarm receiving centres) Production of high-quality commissioning and handover documentation and as fit drawings. Maintaining safe work environment at all times and have a good understanding of Health and Safety i.e. Method, Risk assessments, safe working procedures etc. Client training and demonstration of systems to explain the systems working and functionality. Responding to out of hours service calls. Willing to travel Pan India Person Specification Technical Competencies - Essential Demonstrate at least 3 years previous experience in a Security role. Demonstrate a general knowledge of Security Systems - Intruder Alarms, Access control, CCTV and Intercom Demonstrate strong communication skills. Sound administration skills with an understanding of the importance of paperwork and the accuracy and timeliness of submission of same. Full Driving License (subject to inspection for company insurances)

Role - U.S Technical Recruiter Job timing - 7 pm - 4 am [Mon-Fri] Job Summary Were seeking a driven Technical Recruiter with deep knowledge of the low-voltage industry to join our high-performance staffing team. This role focuses on sourcing, screening, and placing skilled field technicians and installers across structured cabling, audiovisual (AV), access control, CCTV, and other integrated building technologies. Ideal for someone who understands the tools, certifications, and day-to-day field language of this trade. ______________________________________ Key Responsibilities: • Recruit and place technicians and installers for low-voltage, AV, structured cabling, access control, CCTV, intercom, and fire/life safety projects. • Leverage job boards and ATS tools (CEIPAL, Dice, LinkedIn Recruiter, Indeed, etc.) to pipeline and engage qualified candidates. • Use Boolean search logic and other advanced sourcing strategies to find "off-the-radar" talent. • Partner closely with project managers and field supervisors to forecast workforce needs and identify gaps by geography and certification. • Ensure timely collection of onboarding documents, timesheets, certifications, and deployment compliance (OSHA, BICSI, AVIXA, etc.). • Build and manage a bench of ready-to-deploy talent in key markets. ______________________________________ Qualifications: • 5+ years of recruiting experience in low-voltage, structured cabling, skilled trades, construction, or related technical staffing. • Solid understanding of jobsite roles including Cable Technician, AV Installer, Access Control Tech, Site Lead, and Project Foreman. • Proficient in using ATS/CRM platforms (CEIPAL preferred), LinkedIn Recruiter, job boards, and Boolean strings. • Able to speak the language of the field understands common tools, systems, certifications, and trade terms. • Experience working in fast-paced, high-volume recruiting environments with tight deadlines and changing priorities. • Comfortable conducting in-depth technical phone screens and qualifying field credentials. • Highly organized with strong follow-through on candidate redeployment and client • Excellent communication and interpersonal skills.