40 Intercom Jobs

About Yugabyte At Yugabyte , we are on a mission to become the default transactional database for enterprises building cloud-native applications. YugabyteDB is our PostgreSQL-compatible distributed database for cloud-native apps. Resilient, scalable, and flexible, it runs on any cloud and enables developers to become instantly productive using well-known APIs.We are looking for talented and driven people to join us on our ambitious mission and help us build a lasting and impactful company.The transactional database market is estimated to grow to $64B by 2025. YugabyteDB is cloud-native by design, has on-demand horizontal scalability, and supports geographical distribution of data using built-in replication. This means that we are well-positioned to meet market demand for geo-distributed, high-scale, high-performance workloads. Join the Database Revolution at Yugabyte. Modern applications need a cloud-native database that eliminates tradeoffs and silos. YugabyteDB retains the power and familiarity of PostgreSQL by pairing its trusted API with a precision-engineered, distributed, cloud-native architecture. Even better, its 100% open source. Many of the world&aposs leading enterprises are migrating from legacy RDBMSs (like Oracle, SQL Server, and DB2) to YugabyteDB, to meet their mission-critical app demands. Role Yugabyte is growing, and we&aposre looking for an experienced Product Data Analyst to take our product-led experience to the next level. If youre passionate about mapping user journeys, capturing in-product events and analyzing user behavior, optimizing user experience, and reducing user time to value through continuous experimentation, this role is for you. As a Product Data Analyst, youll be responsible for all things data and analytics inside our SaaS and On-premesis offerings.. You&aposll manage in-product experiments, data capture, building data pipelines, and building reports and dashboards that tell the story about user journey. Youll work closely with product management, engineering, and marketing to make sure that the right data is captured and available to various teams to continuously improve user engagement. Responsibilities Build the analytics foundation to understand, monitor, and improve YugabyteDB user journey.. Collaborate closely with product, engineering, marketing, and design teams to translate in-product data insights into feature improvement and identifying opportunities for in-context user engagement and support. Define key metrics for measuring product-led sales success. Build dashboards and ongoing reports to surface insights and drive decision-making. Develop data-driven understanding of user Acquisition, Activation, Time-to-value, and Revenue Deepen understanding of user behaviors through analytics and experimentation to uncover strategic business opportunities for Yugabyte. Lead experimentation, execution, and assessing their impact on our key metrics. Guide the team in standardizing analytical processes and evangelize these methods across different functions. Influence roadmap development and strategic decision-making processes. Foster a data-driven, test-and-learn culture with your passion for storytelling with data. Requirements A quantitative degree or equivalent experience in fields such as Statistics, Economics, Mathematics, Operations Research, or Engineering is preferred. An advanced degree or equivalent experience is a plus. 4-12 years in analytics, with a preference for PLG, in- product analytics experience. Proficiency in building metric frameworks to understand user behaviors. Experience with products such as Rudderstack, Segment, Pendo, Amplitude, Mixpanel, Intercom etc. Sophisticated SQL skills, building data pipelines, and query optimization. A high level of comfort delivering reporting and insights within a data visualization platform. Looker is a plus. Led experimentation and statistical/predictive analysis to advise decision-making. Fostered a culture of continuous improvement by providing clear direction, setting expectations, and engaging cross-functional teams. Excellent communication and storytelling skills, a record of working cross-functionally to achieve results. Equal Employment Opportunity Statement : As an equal opportunity employer, Yugabyte is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. Show more Show less

Were Hiring at Kognitos! At Kognitos , were redefining automation with GenAI, and were looking for a passionate Product Support Engineer to join our team. If you thrive in solving complex technical problems, love working with customers, and have a knack for automation, this could be your next big move. Roles and Responsibilities Troubleshoot and resolve customer-reported issues including automation scripts, performance, and GenAI prompt-related challenges. Collaborate with customers through email, phone, and ticketing systemsensuring top CSAT, NPS, TTR, and TTFR. Proactively engage with enterprise customers to review and enhance their automation code. Partner with Engineering and Post Sales teams to report bugs, improve product usability, and strengthen customer success. Build and maintain knowledge base articles to empower customer self-service via GenAI. Monitor customer environments proactively to prevent disruptions. Mentor and support fellow engineers to foster continuous learning within the team. Experience: 5+ years of technical experience in Development, QA, or Technical Support. B.S. in Computer Science or equivalent degree. Strong understanding of automation and GenAI concepts (e.g., prompt engineering, reducing hallucinations). Hands-on experience with cloud technologies (AWS, Azure), networking, and integrations (Oracle, SFDC, SAP, REST APIs). Familiarity with monitoring/troubleshooting tools like Datadog, Jam.Dev, Intercom (plus point). Good scripting knowledge (Python, Bash preferred). What We Are Looking For Excellent analytical and problem-solving skills for diagnosing complex technical issues. Strong communication and customer engagement skills. Ability to work independently and collaboratively in a fast-paced environment. A proactive mindset with customer-first thinking. Flexibility to work shifts (24x7 support model with occasional weekend/holiday support). Candidates who can join us immediately are preferred. Be part of a team where automation meets intelligence. Lets build the future of enterprise automation together! Show more Show less

Job Description As a Marketing Automation Specialist, you will be responsible for managing the marketing automation platform and fully leveraging its capabilities. Working closely with designers, developers, and project managers this role will implement all programmatic and operational initiatives through the marketing automation platform. Roles and Responsibilities Responsible for email marketing program development and execution, including segmentation, testing, and deployment, and continually evaluate these for improvements. Maintain Marketing Automation integration with CRM and assist in the integration of additional platforms into the marketing automation software Understand and evaluate campaign metrics and distribute campaign performance to the marketing team. Work with management to define KPIs, create reporting, analyze campaign performance. Create recommendations to improve campaigns continuously. Manage marketing automation efforts and processes, proactively researching and implementing the latest best practices, strategies, and industry standards Plan and perform A/B testing to define and execute enhancements to productivity, conversion rates, programs/campaign ROI, and sales growth Support essential marketing operations initiatives in Salesforce such as managing the lead lifecycle, lead scoring, lead nurturing, segmentation, and data cleansing Requirements Proven years of marketing automation experience. Expert knowledge of database management concepts and best practices. Strong working knowledge of Salesforce.com. Must have superior communication skills, both written and verbal. Must be highly organized and self-motivated with a sense of urgency. Strong independent project management skills. Capable of handling multiple tasks with competing priorities under minimal supervision. Able to think critically and exercise independent judgment and discretion. Excellent attention to detail. Skills Testing Analytical Communication Skills Project Management Multitasker In this role, you will: Strategize, plan, and implement email and marketing automation programs (like email drip campaigns, website conversion optimization tests, and retargeting ads) Conduct segmentation based on customer needs and build personalized automations that solve their problems Create customer journey maps based on product flow and review the stages of your marketing automation to identify areas of opportunity to optimize for growth Work with our Leads team to better understand the right type of customers to attract and how to prime them for onboarding during their nurture to sale Build, write, and publish email campaigns Outline (and where needed, craft) content to help nurture segments through critical conversion points of the sales and marketing funnel Diligently analyze and optimize marketing performance to drive conversions. You love data at your core! Create experimental one-off campaigns (like webinars, video, landing pages, etc) that roll up into the overall marketing automation strategy To be successful in this role, you must: Have 2+ years of email marketing experience, overseeing marketing automations from start to finish, and are now looking to take your career to the next level Know how to drill down on customer segmentation and can craft personalized campaigns/automations to attract new users based on their needs-You really understand how to speak to our customers in order to showcase the value that Thinkific provides Have extensive experience mapping customer journey flows and building objective-based automations Have past (successful!) experience doing digital marketing and marketing automation programs for a SaaS company Be able to write compelling copy that is proven to convert and inspire Be quite technical and comfortable implementing technical setups (HTML and CSS skills are a plus) Love data! You should feel comfortable querying data, deriving actionable insights, presenting them in reports, and making data-driven decisions. Have a great overall understanding of how to operate email and marketing automation platforms (and can learn new tools quickly!) You might be the person we're looking for if you: Are eager to learn and grow-you've likely had some post-secondary education or have equivalent professional experience in a similar role, and you continue to seek opportunities to level up your skills Can plan optimization and growth experiments in your sleep. Terms like CTR, LTV, Open Rates, Analytics, A/B Testing and Acquisition Funnels are also regular parts of your vocabulary Constantly think outside the box, coming up with creative ways to dominate and reignite channels and connections (rapid growth is the name of the game!) Have experiencing managing CRMs, segmenting customer personas, and have previously mapped out customer journeys to successfully nurture customers to conversion Have direct experience with ActiveCampaign, Intercom, and Unbounce

Role Summary: Join a leading multinational BPO and provide real-time support to international customers via live chat. Help resolve queries, ensure customer satisfaction, and contribute to a global service team. Who Can Apply: 12th Pass / Diploma / Graduate Excellent written English skills Comfortable with night shifts & rotational shifts Basic computer knowledge Perks & Benefits: 5-day work week Night shift allowance + Overtime pay Free cab (night shifts) Subsidized meals Health & Life Insurance PF, Gratuity, Parental Leave Career growth opportunities Performance incentives To escalate the queries of the customer via Chat/Email and Voice Resolve the customer issue for international customers. To provide the best resolution to the customers. Maintain the better relationship with the customers. Meet the customers requirements and provide them satisfaction with the best resolution of their queries. Qualification: 12th and Above Good communication skill (Verbal & Written) Computer Knowledge Flexible (24/7) environment

Role Summary: Join a leading multinational BPO and provide real-time support to international customers via live chat. Help resolve queries, ensure customer satisfaction, and contribute to a global service team. Who Can Apply: 12th Pass / Diploma / Graduate Excellent written English skills Comfortable with night shifts & rotational shifts Basic computer knowledge Perks & Benefits: 5-day work week Night shift allowance + Overtime pay Free cab (night shifts) Subsidized meals Health & Life Insurance PF, Gratuity, Parental Leave Career growth opportunities Performance incentives To escalate the queries of the customer via Chat/Email and Voice Resolve the customer issue for international customers. To provide the best resolution to the customers. Maintain the better relationship with the customers. Meet the customers requirements and provide them satisfaction with the best resolution of their queries. Qualification: 12th and Above Good communication skill (Verbal & Written) Computer Knowledge Flexible (24/7) environment

Role Summary: Join a leading multinational BPO and provide real-time support to international customers via live chat. Help resolve queries, ensure customer satisfaction, and contribute to a global service team. Who Can Apply: 12th Pass / Diploma / Graduate Excellent written English skills Comfortable with night shifts & rotational shifts Basic computer knowledge Perks & Benefits: 5-day work week Night shift allowance + Overtime pay Free cab (night shifts) Subsidized meals Health & Life Insurance PF, Gratuity, Parental Leave Career growth opportunities Performance incentives To escalate the queries of the customer via Chat/Email and Voice Resolve the customer issue for international customers. To provide the best resolution to the customers. Maintain the better relationship with the customers. Meet the customers requirements and provide them satisfaction with the best resolution of their queries. Qualification: 12th and Above Good communication skill (Verbal & Written) Computer Knowledge Flexible (24/7) environment

Role Summary: Join a leading multinational BPO and provide real-time support to international customers via live chat. Help resolve queries, ensure customer satisfaction, and contribute to a global service team. Who Can Apply: 12th Pass / Diploma / Graduate Excellent written English skills Comfortable with night shifts & rotational shifts Basic computer knowledge Perks & Benefits: 5-day work week Night shift allowance + Overtime pay Free cab (night shifts) Subsidized meals Health & Life Insurance PF, Gratuity, Parental Leave Career growth opportunities Performance incentives To escalate the queries of the customer via Chat/Email and Voice Resolve the customer issue for international customers. To provide the best resolution to the customers. Maintain the better relationship with the customers. Meet the customers requirements and provide them satisfaction with the best resolution of their queries. Qualification: 12th and Above Good communication skill (Verbal & Written) Computer Knowledge Flexible (24/7) environment

RESPONSIBILITIES: 12th Pass/Diploma/Graduate with excellent written English skills and basic computer knowledge Provide real-time support to international customers via live chat, resolve queries, and ensure customer satisfaction A Customer Support Executive is responsible for providing timely and effective assistance to customers. The role involves addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. This includes responding to questions, troubleshooting problems, and documenting customer interactions. The executive must have a strong understanding of the company's products or services to provide accurate information and comprehensive support. They are expected to escalate complex issues to appropriate internal teams when necessary and follow up to ensure resolution. This position requires strong problem-solving skills, patience, and the ability to handle various customer situations professionally.

Role Summary: Join a leading multinational BPO and provide real-time support to international customers via live chat. Help resolve queries, ensure customer satisfaction, and contribute to a global service team. Who Can Apply: 12th Pass / Diploma / Graduate Excellent written English skills Comfortable with night shifts & rotational shifts Basic computer knowledge Perks & Benefits: 5-day work week Night shift allowance + Overtime pay Free cab (night shifts) Subsidized meals Health & Life Insurance PF, Gratuity, Parental Leave Career growth opportunities Performance incentives To escalate the queries of the customer via Chat/Email and Voice Resolve the customer issue for international customers. To provide the best resolution to the customers. Maintain the better relationship with the customers. Meet the customers requirements and provide them satisfaction with the best resolution of their queries. Qualification: 12th and Above Good communication skill (Verbal & Written) Computer Knowledge Flexible (24/7) environment

RESPONSIBILITIES: 12th Pass/Diploma/Graduate with excellent written English skills and basic computer knowledge Provide real-time support to international customers via live chat, resolve queries, and ensure customer satisfaction A Customer Support Executive is responsible for providing timely and effective assistance to customers. The role involves addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. This includes responding to questions, troubleshooting problems, and documenting customer interactions. The executive must have a strong understanding of the company's products or services to provide accurate information and comprehensive support. They are expected to escalate complex issues to appropriate internal teams when necessary and follow up to ensure resolution. This position requires strong problem-solving skills, patience, and the ability to handle various customer situations professionally.

RESPONSIBILITIES: 12th Pass/Diploma/Graduate with excellent written English skills and basic computer knowledge Provide real-time support to international customers via live chat, resolve queries, and ensure customer satisfaction Compensation for freshers: ?2,54,640 LPA + ?70,360 VSA; Experience: ?3,20,000 LPA + ?79,000 VSA

RESPONSIBILITIES: To escalate the queries of the customer via Chat/Email and Voice Resolve the customer issue for international customers. To provide the best resolution to the customers. Maintain the better relationship with the customers. Meet the customers requirements and provide them satisfaction with the best resolution of their queries. Qualification: 12th and Above Good communication skill (Verbal & Written) Computer Knowledge Flexible (24/7) environment

RESPONSIBILITIES: 12th Pass/Diploma/Graduate with excellent written English skills and basic computer knowledge Provide real-time support to international customers via live chat, resolve queries, and ensure customer satisfaction A Customer Support Executive is responsible for providing timely and effective assistance to customers. The role involves addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. This includes responding to questions, troubleshooting problems, and documenting customer interactions. The executive must have a strong understanding of the company's products or services to provide accurate information and comprehensive support. They are expected to escalate complex issues to appropriate internal teams when necessary and follow up to ensure resolution. This position requires strong problem-solving skills, patience, and the ability to handle various customer situations professionally.

RESPONSIBILITIES: 12th Pass/Diploma/Graduate with excellent written English skills and basic computer knowledge Provide real-time support to international customers via live chat, resolve queries, and ensure customer satisfaction A Customer Support Executive is responsible for providing timely and effective assistance to customers. The role involves addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. This includes responding to questions, troubleshooting problems, and documenting customer interactions. The executive must have a strong understanding of the company's products or services to provide accurate information and comprehensive support. They are expected to escalate complex issues to appropriate internal teams when necessary and follow up to ensure resolution. This position requires strong problem-solving skills, patience, and the ability to handle various customer situations professionally.

RESPONSIBILITIES: 12th Pass/Diploma/Graduate with excellent written English skills and basic computer knowledge Provide real-time support to international customers via live chat, resolve queries, and ensure customer satisfaction Compensation for freshers: ?2,54,640 LPA + ?70,360 VSA; Experience: ?3,20,000 LPA + ?79,000 VSA

Growfin is a fast-growing SaaS company that provides financial management solutions to the finance audience, including Controllers, VP of Finance, CFO. Our platform offers features such as financial reporting, collections, cash application & cashflow forecasting, designed to streamline financial operations and drive efficiency in cash flow cycles. Our mission is to help finance teams optimize their performance and achieve their goals with an innovative, user-friendly platform. We're proud of our collaborative and dynamic culture, and we're looking for a motivated and ambitious individual to join our team. As a Product Specialist, you will be the first point of contact for customers, addressing product-related queries and troubleshooting technical issues. In addition to providing L1 support, you will handle bug analysis, work closely with engineering teams, and manage a designated region of customers. This role requires strong problem-solving skills, attention to detail, and the ability to work across rotational shifts to support global customers. Key Responsibilities Provide L1 support by responding to customer queries via email, chat, and tickets. Analyze reported issues, replicate bugs, and escalate to engineering when necessary. Conduct bug analysis to identify patterns and contribute to product improvements. Own and manage support operations for an assigned customer region, ensuring high service quality. Maintain high customer satisfaction by ensuring timely and effective resolutions. Work closely with the product and engineering teams to provide feedback and improve the support process. Document resolutions and contribute to an internal knowledge base. Track and ensure adherence to SLAs for response and resolution times. Required Qualifications Bachelors degree in Engineering, Computer Science, or a related field. 1-3 years of experience in a customer support or technical support role. Strong analytical and problem-solving skills. Excellent communication skills (verbal and written). Ability to multitask and work in a fast-paced environment. Preferred Qualifications Prior experience in a SaaS support environment. Understanding of APIs, SQL, or basic debugging tools. Familiarity with support platforms like Zendesk, Freshdesk, or Intercom. Work Environment Location: On-site (Growfin office) Shifts: Rotational Performance Metrics Adherence to response and resolution SLAs. Customer Satisfaction (CSAT) scores. Ticket resolution efficiency and accuracy.,

Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 350+ employees & helping 2500+ Customers across 75+ Countries . We are funded by top investment partners Accel, ELEVATION & Blume Ventures and have raised 31.8 Million USD in funding including our latest Series B round. The Role - As the Director of Customer Support at Sprinto, youll play a pivotal role in shaping and scaling a best-in-class support organization that is a competitive differentiator. You&aposll define the strategic direction of our global support operations, ensuring every customer interaction is fast, empathetic, and value-driven. Your leadership will directly impact customer satisfaction, retention, and long-term product success. This is a high-impact leadership role reporting to the Senior Director of Customer Onboarding & Support. Youll oversee a growing team of support engineers and managers, while building scalable processes and tools to support Sprintos expanding global customer base and product suite. What Youll Do - You will be responsible for - Strategy & Vision Define and own the long-term vision, mission, and roadmap for building a world class Customer Support team Develop and implement a scalable, resilient 24x7 global support strategy across multiple channels (chat, email, in-app) Identify, plan, and lead key programs such as inbound contact reduction, NPS uplift, and SLA optimization Customer Experience & Operational Excellence Champion a customer-obsessed culture across the organizationbe the voice of the customer in cross-functional forums Analyze trends in support interactions to proactively address pain points and improve product usability and customer happiness. Partner with product and engineering teams to drive continuous improvement, influence roadmaps, and prioritize fixes based on support data Leverage automation, AI, and self-service to enhance speed, quality, and scalability of support Cross-Functional Leadership Represent Customer Support in leadership meetings and cross-functional initiatives Build strong working relationships with Product, Engineering, Success, and Ops to align support efforts with company goals Collaborate on tooling requirements, process design, and automation projects to improve team productivity and customer outcomes Team Building & People Leadership Own the hiring, onboarding, enablement, and staffing strategy for support teams Build a high-performing, engaged support organization through coaching, feedback, and career development Manage and mentor support team leads and individual contributors, with a focus on growth, empowerment, and accountability Set and monitor key performance indicators (CSAT, SLA, backlog, quality scores) and ensure alignment with broader company objectives Requirements 12+ years of experience in "customer support" OR "customer success" OR "client services" OR "technical support" 5+ years of experience with "B2B SaaS" OR "enterprise software" OR "software-as-a-service" company in a leadership role in "customer support" OR "customer success" 5+ years of experience managing a team of at least 10+ "customer support" OR "customer success" OR "support engineers" specialists Must have experience building OR scaling "global support" OR "24x7 operations" OR "international support" OR "multi-timezone support" Must have hands-on experience with "Freshdesk" OR "Intercom" OR "Salesforce Service Cloud" OR "Zendesk" OR "modern support platforms" Must be data-driven AND have experience improving "NPS" OR "CSAT" OR "customer satisfaction" OR "support metrics" OR "KPI improvement" Must have experience with "contact reduction" OR "ticket deflection" OR "self-service" OR "knowledge base" OR "automation" OR "AI tools" Must be in a senior leadership role in the recent three years in the role/capacity like "Director" OR "Senior Director" OR "VP" OR "Head of" OR "Chief" Must have "cross-functional" OR "stakeholder management" OR "product collaboration" OR "engineering partnership" experience without direct authority Must have "hands-on" OR "roll up sleeves" OR "startup" OR "high-growth" OR "fast-paced" OR "technical acumen" experience in support leadership Benefits Remote First Policy 5 Days Working With FLEXI Hours Group Medical Insurance (Parents, Spouse, Children) Group Accident Cover Company Sponsored Device Education Reimbursement Policy ATS_SPRINTO Show more Show less

As a skilled professional in piping, cabling, CCTV camera installation, maintenance, battery and inverter installation, intercom, networking, access point, automatic gate, and related tasks, you will be responsible for the execution and completion of these specialized work assignments. The primary focus of your role will be the efficient and effective installation, repair, and maintenance of the aforementioned systems to ensure optimal functionality and performance. Your expertise in handling various tools and equipment required for piping, cabling, and electrical installations will be essential in carrying out tasks with precision and accuracy. Additionally, your knowledge of industry standards and best practices will guide you in delivering high-quality services to meet the needs of our clients. This is a full-time position that requires your availability during day shifts at the work location. Your commitment to delivering exceptional service, attention to detail, and ability to work independently or as part of a team will be crucial in achieving successful outcomes in this role. Join our team and contribute your skills to our dedicated workforce focused on providing top-notch solutions in the field of piping, cabling, and related installations.,

About Edstruments Edstruments is a mission-driven company dedicated to improving financial processes for K12 and nonprofit organizations. As a Partner Success Associate at Edstruments, you will play a crucial role in supporting a portfolio of partners by leading onboarding, check-ins, and virtual training sessions. Your responsibilities will include ensuring partners are effectively onboarded, conducting virtual check-ins and training sessions, providing day-to-day support through various communication channels, and maintaining documentation and enablement support. This position offers an opportunity for professional growth into a strategic-facing role and involvement in building scalable systems for success. Key Responsibilities Your key responsibilities as a Partner Success Associate at Edstruments include successfully onboarding assigned partners within the first 60 days, leading virtual check-ins and training sessions to guide platform usage, responding to partner inquiries across different channels, updating documentation, creating training videos, preparing pricing updates and invoice templates for renewals, and maintaining partner details and tracking tools. Your ability to meet these responsibilities will contribute to the success of the partner experience at Edstruments. Key Outcomes The successful outcomes expected from you in this role include onboarding partners within 60 days, leading a check-in within 30 days of starting, leading a training session within 60 days, resolving at least 80% of partner inquiries, completing documentation and training video tasks within 5 business days, delivering pricing updates and invoice templates on time for 100% of renewal cycles, and accurately performing partner data uploads. Must-Have Qualifications To excel in this role, you should have at least 2 years of experience in customer success, account coordination, onboarding, or project support, preferably in tech, education, or nonprofit environments. Strong written and verbal communication skills, attention to detail, ability to work independently, interest in learning software tools, and familiarity with tools like Trello, Coda, Loom, HubSpot, and Intercom are essential qualifications. Preferred Qualifications Preferred qualifications for this role include experience in SaaS, EdTech, or nonprofit contexts, exposure to data-heavy workflows, experience creating or editing training content, familiarity with budgeting/financial tools, and a willingness to learn and adapt to new tools and processes. Compensation The compensation for this role includes a starting base salary range of $38,000 - $45,000, performance-based bonuses, a 3% 401(k) match, and 4 weeks of PTO, including paid federal holidays. Logistical Notes This is a 100% remote role with availability required during Central Time business hours (8 am - 5 pm). Applicants must be legally able to work for an American company without visa sponsorship. Why Edstruments Joining Edstruments means engaging in mission-driven work with passionate individuals, opportunities for career growth as the company scales, a fast-paced environment with new challenges, and remote flexibility. Our Values At Edstruments, our core values include integrity, impact, diversity, ownership, growth, communication, and humility. We expect all team members to embody these values in their work and interactions.,

As a Senior Quantity Surveyor specialized in Extra-Low Voltage (ELV) systems, you will play a crucial role in the estimation and execution of construction projects in Chennai, India. Your primary responsibility will be to work closely with various stakeholders such as the Engineering Manager, Sales Department, and technical specialists to ensure that ELV projects are accurately estimated and delivered with cost efficiency while meeting project specifications. Your key responsibilities will include: Documentation Management: Ensuring proper documentation of all estimation and project activities for ELV systems in compliance with company procedures and industry standards. Quantity Take-off: Conducting detailed quantity take-offs for ELV systems from engineering drawings and specifications to identify the necessary quantities of materials, equipment, and labor required for projects. Cost Estimation: Preparing accurate cost estimates for ELV systems, covering various technologies such as Structured Cabling, CCTV, Access Control, PA & BGM, Gate Barriers, Intercom, Building Management, Parking Management, and Home Automation Systems based on project requirements and technical specifications. Procurement Support: Providing assistance in procuring materials and services for ELV systems, evaluating bids, negotiating contracts with vendors and subcontractors. Contract Administration: Overseeing the preparation, review, and administration of contracts related to ELV systems, including subcontract agreements with suppliers and installation contractors. To excel in this role, you must have proficiency in AutoCAD (Electrical ELV systems) and familiarity with technologies such as Structure Cabling, CCTV, Access Control, PA & BGM, Gate Barriers, Intercom, Building Management, Parking Management, Lighting Control System, and Home Automation Systems. Strong analytical and numerical skills, advanced proficiency in Microsoft Excel and Word, excellent communication, and interpersonal skills are essential. Additionally, you should demonstrate a proactive approach to professional development and stay updated with current technologies. If you are ready to take on this challenging yet rewarding position as a Sr. Quantity Surveyor specialized in ELV systems, we look forward to receiving your application.,

At Saleshandy, you will be part of a fast-growing, bootstrapped SaaS company that focuses on helping businesses scale outbound sales through automation, personalization, and precision. With over 4,000 global customers, we prioritize onboarding as our first opportunity to delight our users. As an Onboarding Specialist, your primary goal will be to efficiently transition new users into power users. This role goes beyond hand-holding and instead focuses on educating, enabling, and empowering customers to derive real value from the platform starting from Day 1. Your responsibilities will include monitoring product usage, login frequency, billing behavior, and engagement patterns to detect any red flags early on. You will also be tasked with creating personalized success plans for at-risk accounts, engaging users displaying low activity or cancellation intent, and devising strategies to retain high-potential users through save campaigns and retention initiatives. Additionally, you will collaborate with various teams to develop scalable playbooks for churn prevention, document feedback loops to identify areas of improvement, and prioritize actions based on risk data. To excel in this role, you should have prior experience in a SaaS Customer Success or support position where churn reduction was a key focus. You must possess a keen eye for detecting signs of drop-off, be empathetic, data-driven, and adept at crafting save emails, retention campaigns, and reviving failing accounts manually. Familiarity with tools like HubSpot, Stripe, Intercom, or retention platforms such as Churnkey, Basecamp, and Chartmogul is beneficial. Joining Saleshandy offers you the opportunity for high ownership with a direct impact on company revenue, career growth prospects as the company scales, global exposure working with businesses worldwide, a supportive and values-driven culture, and attractive perks including an annual L&D budget, health coverage, paid retreats, and a flexible remote setup. If you are passionate about driving revenue in a Customer Success role, apply with your CV and a brief overview of your revenue-driving experience. The next steps include a short introductory call with our Customer Success lead, a take-home task to showcase your skills, a final call to align goals and expectations, and an offer for onboarding into our dynamic team.,

Role: HR Support Associate Location: In-office, Seshadripuram, Bengaluru About Wisemonk Wisemonk is Indias #1 Employer of Record platform helping global companies hire, pay, and manage top talent in India compliantly and effortlessly. Role Overview Were looking for a sharp and empathetic HR Support Associate to handle all employee concerns via Intercom. Youll be the first line of response for hundreds of employees across India ensuring their questions, issues, and requests are resolved quickly , accurately , and with a human touch . Key Responsibilities Own and manage all employee tickets on Intercom from payroll queries to policy clarifications Ensure 100% resolution with clear communication and quick turnaround time Coordinate with internal teams (payroll, finance, HRBP, legal) to drive resolutions Maintain ticket logs, update FAQs, and escalate recurring issues for systemic fixes Track response and resolution time; identify ways to reduce them Maintain a helpful, professional tone in all interactions What Were Looking For Excellent written and verbal communication High ownership mindset you dont let issues linger Ability to grasp HR/payroll nuances quickly Strong coordination and follow-through 01 years experience; freshers welcome if academically strong and fast learners Why Join Wisemonk Be part of a high-growth team reimagining global employment Work with speed, precision, and extreme ownership Learn fast, grow fast and make a real impact Show more Show less

About AiSensy AiSensy is a WhatsApp-based Marketing & Engagement platform built on Official WhatsApp Business APIs . We empower 100,000+ businesses and 7,000+ partners including ISVs, resellers, and affiliatesto scale their engagement and revenue through advanced automation and communication solutions. Recognized as Meta&aposs Emerging Partner of the Year 2023 and CTWA Partner of the Year 2024 , AiSensy is one of India&aposs fastest-growing B2B SaaS startups . 100,000+ Businesses Onboarded : Trusted by businesses across India and beyond. ?4000+ Crores Revenue Driven : Enabling real results through WhatsApp-led engagement over the last 3.5+ years. About the Role Partner Support Executive We are looking for a Partner Support Executive who will serve as the first line of support for AiSensys partners, ensuring high-quality service, quick resolution of technical and operational issues, and a seamless onboarding experience. Youll work closely with internal teams to resolve issues, maintain SLAs, and deliver a consistently strong partner experience. Key Responsibilities Partner Query Support Respond to partner queries via email, live chat, or ticketing systems like Freshdesk or Intercom. Maintain strong First Response Time (FRT) and meet chat acceptance SLAs . Service Excellence Ensure CSAT scores of 95%+ by delivering timely, accurate, and empathetic support. Maintain high-quality written communication with typing speeds of 70+ words per minute . Partner Onboarding & Integration Guide partners through the onboarding process and assist with dashboard integrations. Understand the unique business use cases of partners and deliver tailored support solutions. Cross-Team Collaboration Work with Product, Tech, and Sales teams to resolve escalations and improve the partner experience. Ensure clear documentation, consistent follow-ups, and structured handovers for ongoing cases. Must-Have 24 years of experience in partner or customer support roles (preferably in SaaS/B2B setups). Strong understanding of APIs, Webhooks , and third-party integration workflows. Proficiency with tools like Freshdesk, Zendesk, Intercom , or similar platforms. Excellent verbal and written communication skills. Good to Have Prior experience in SaaS customer success or technical support. Familiarity with CRMs and automation tools. Experience collaborating with internal tech and onboarding teams. Perks & Benefits Be the voice of Indias fastest-growing WhatsApp API platform to its partner ecosystem. Collaborate closely with cross-functional teams and leadership. Exposure to international partner operations and real-time WhatsApp integrations. Why Join AiSensy Fast-Growing Environment : Work in a high-paced, dynamic setup that prioritizes ownership, learning, and impact. Global Exposure : Collaborate with WhatsApps global teams and join exclusive partner events. Create Real Impact : Help 100,000+ businesses achieve tangible outcomes through automation and smart engagement. Learn, Solve, Grow : Gain hands-on experience in technical integrations, client support, and strategic onboarding. Learn More About Us YouTube Demo Watch Now Partnership Model Explore here Website: https://m.aisensy.com YouTube: AiSensy YouTube Channel LinkedIn: AiSensy LinkedIn Instagram: @aisensy_official Show more Show less

Who We Are Is What We Do. Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countrieshelping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. Why should you be part of our success story As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies breaking down borders that have traditionally limited both hiring and career opportunities. We&aposre not just building software; we&aposre creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countriesensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinators top companies list all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google. Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you&aposll tackle complex challenges that impact millions of people&aposs working lives. With our momentumbacked by a $12 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five yearsyou&aposll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work. The HR Experience Specialist will be responsible for providing hands-on support throughout the entire employee lifecycle, ensuring that Deel&aposs employees have a smooth, efficient, and positive experience across all HR processes. From onboarding to offboarding, youll work closely with global teams to address employee queries, assist with HR administration, and help implement HR initiatives that enhance employee satisfaction and engagement. Your role will ensure that employees feel supported, informed, and engaged as they navigate Deel&aposs systems and processes in over 90 countries. Responsibilities Being our in house HR expert for the assigned region, and handling all complex people related matters as they may relate to the EOR employee lifecycle at Deel Owning and driving EOR employee lifecycle: onboarding/off-boarding, orientation, employee support, performance management, payroll, benefits Providing a high-level of support to our EOR employees, being the first point of contact for any HR related queries Admin support: generation of reports, employment verification letters, HRIS administration Providing a high touch local experience where required, and helping the product and operations team create systems that can scale with Deel Qualifications 3-5 years of International HR professional experience in a high-volume and fast paced environment with a focus on Indian Labor Law Strong analytical skills: identify, scope and resolve complex and sensitive HR issues Data driven: you challenge status quo and strive to improve response times and employee experience Experience using JIRA, Zendesk, Intercom or other ticketing tools is a plus Total Rewards Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Some things youll enjoy Stock grant opportunities dependent on your role, employment status and location Additional perks and benefits based on your employment status and country The flexibility of remote work, including optional WeWork access At Deel, were an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @ deel.com and other acquired company emails like @ payspace.com and @ paygroup.com . You can view the most up-to-date job listings at Deel by visiting our careers page . Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives. Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at [HIDDEN TEXT] of the nature of the accommodation that you may require, to ensure your equal participation. We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144. We began using Covey Scout for Inbound on March 30, 2025. For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144 Show more Show less

We&aposre looking for passionate and driven individuals to challenge the status quo and deliver a phenomenal Product Support experience. You are a highly accountable self-starter with out-of-the-box thinking, excited about working in a fast-paced, constantly evolving startup environment in a key customer-facing role. The Role A Product Support Representative is the first point of contact for our customers when they report issues or need assistance navigating through our software. This role focuses on providing world-class service to our diverse customer base worldwide and resolving their issues through chat, video, and email support. Additionally, you&aposll be responsible for creating high-quality end-user documentation regarding Talkpush&aposs features. You will address and resolve customers technical difficulties and product usage inquiries and provide consultative support and recommendations to help our customers be successful with their use of Talkpush. Responsibilities Achieve proficiency in understanding Talkpush technically and in real-life applications. Offer world-class chat support according to agreed schedules: Attending to instructional queries. Attending to reported bugs through a system of replication and ticket creation. Monitoring, prioritizing and following up on tickets. Assist users with front-end tasks (IR ticket category). Categorizing each conversation type using the tools provided accurately. Identify client business needs through chat support conversations to relay this to the pertinent team through tickets or recommendations on team reports (weekly/monthly). Occasionally assist clients through live support/troubleshooting. Activate the Crisis Management Plan in the system during downtimes or errors affecting the client&aposs business. Produce external documentation regarding the softwares features, enhancements, best practices, etc. Identify documentation gaps (edge cases, non-specified behaviors, missing content) and create actionable tickets for the team to complete. Update external documentation (text, image, video) according to the latest releases, changes in specs, UI design, etc. Translate external documentation. Process unconfirmed tickets. Qualifications: Previous Support roles in SaaS / CRM / Software solutions preferred. Fluent in English (a third language is always welcomed!). Excellent communication skills via different mediums, i.e., telephone, email, chat, and in-person. Superb writing skills. Ability to effectively manage issue prioritization. Ability to work remotely and collaborate with other team members in ensuring round-the-clock support coverage. Proven analytical and problem-solving capabilities. Maintains and improves the self-knowledge of Talkpush products. Always proactive and taking the initiative. Knowledge in Jira and Intercom preferred Show more Show less