Customer Success Lead

Vaave

2 - 3 years

6 - 10 Lacs

Hyderabad

Posted:1 day ago| Platform:

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Skills Required

SAAS Strategic account management Product sales Customer service Customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Lead a team of Customer Success Managers and Relationship Managers.
Understand customer goals and challenges and map Vaaves solutions to ensure measurable outcomes.
Oversee the successful implementation of initiatives by the Customer Success Managers.
Generate opportunities (leads) for the upsell team through close collaboration with institutions and by identifying additional value areas.
Drive outreach and awareness of Vaaves products, services and leadership programs across the institution.
Design structured playbooks and best practices to guide the Customer Success team in delivering consistent and high-quality customer outcomes.
Collaborate with Product, Sales, Marketing, and Support teams for seamless customer experience.
Track OKRs for customer success and engagement initiatives.
Share customer feedback with internal teams to influence product and process improvements.

Key Skills/Activities:

Proven expertise in driving customer success within SaaS (Software as a Service) environments.
Skilled in identifying upselling opportunities and delivering additional value through strategic account management.
Exceptional communication skills with the ability to build strong relationships, influence stakeholders, and convey complex ideas clearly.

Expectations:

Have a strong conviction about the idea of Vaave
Ability and willingness to communicate with others in a positive manner; demonstrate empathy and active listening.
Good communication skills.
Demonstrate timely, accurate, and professional customer service.
Maintain a positive and professional demeanor and portrays the company in a positive light.

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