Backend Support Executive (Client Support ??? Internal Operations)

• Support internal teams by managing backend tasks based on client requirements and requests.
• Work closely with the Onboarding / Client Success team to understand the deliverables expected by the client.
• Coordinate with technical teams or relevant departments to ensure tasks are completed as per the defined scope and timelines.
• Maintain and update internal trackers, task management systems, and reports related to client projects.
• Review data and documents shared by clients and ensure accurate processing or uploading.
• Perform quality checks on completed backend tasks to ensure error-free execution.
• Proactively escalate delays, dependencies, or issues to relevant stakeholders.
• Provide regular updates to the internal team about the progress of assigned backend work.
• Document standard operating procedures and key learnings for repeatable backend processes.
• Contribute to process improvement initiatives by identifying recurring patterns or challenges.

• 0 1 years of experience in backend operations, client support, or a similar role.
• Familiar with tools such as Canva, Excel, HTML, SQL, Google Sheets, and Photoshop.
• Strong multitasking skills with the ability to manage multiple priorities under tight deadlines.
• Excellent attention to detail and time management abilities.
• Understanding of SaaS-based platforms and their client-facing functionalities.
• Ability to comprehend client requirements, identify gaps, and deliver effective solutions.
• Strong communication skills with a proven ability to coordinate across internal teams.
• Proactive in providing timely updates and aligning with cross-functional stakeholders.
• Quick learner with the ability to adapt to new systems, tools, and operational processes.

• Work in a fast-paced, collaborative environment that encourages continuous learning and problem-solving.
• Requires regular coordination and communication with cross-functional internal teams to ensure seamless execution.
• May involve occasional extended hours based on client priorities and project deadlines.

INR 2.4 LPA - INR 3.0 LPA