Backend Support Executive (Client Support – Internal Operations)

Responsibilities:

We are looking for a detail-oriented and proactive Backend Support Executive to join our internal operations team. This role involves handling backend tasks that arise from client requirements, coordinating with internal stakeholders, and ensuring timely and accurate execution. The ideal candidate should have strong organizational skills, the ability to manage multiple assignments simultaneously, and a solution-oriented mindset.

• Support internal teams by managing backend tasks based on client requirements and requests.
• Work closely with the Onboarding / Client Success team to understand the deliverables expected by the client.
• Coordinate with technical teams or relevant departments to ensure tasks are completed as per the defined scope and timelines.
• Maintain and update internal trackers, task management systems, and reports related to client projects.
• Review data and documents shared by clients and ensure accurate processing or uploading.
• Perform quality checks on completed backend tasks to ensure error-free execution.
• Proactively escalate delays, dependencies, or issues to relevant stakeholders.
• Provide regular updates to the internal team about the progress of assigned backend work.
• Document standard operating procedures and key learnings for repeatable backend processes.
• Contribute to process improvement initiatives by identifying recurring patterns or challenges.

Key Skills/Activities:

• 0–1 years of experience in backend operations, client support, or a similar role.
• Familiar with tools such as Canva, Excel, HTML, SQL, Google Sheets, and Photoshop.
• Strong multitasking skills with the ability to manage multiple priorities under tight deadlines.
• Excellent attention to detail and time management abilities.
• Understanding of SaaS-based platforms and their client-facing functionalities.
• Ability to comprehend client requirements, identify gaps, and deliver effective solutions.
• Strong communication skills with a proven ability to coordinate across internal teams.
• Proactive in providing timely updates and aligning with cross-functional stakeholders.
• Quick learner with the ability to adapt to new systems, tools, and operational processes.

Expectations:

• Work in a fast-paced, collaborative environment that encourages continuous learning and problem-solving.
• Requires regular coordination and communication with cross-functional internal teams to ensure seamless execution.
• May involve occasional extended hours based on client priorities and project deadlines.

Experience:

0-1 years

Remuneration:

INR 2.4 LPA - INR 3.0 LPA

Location:

Hyderabad (In Office Only)