4 Business Reviews Jobs

Role & responsibilities • Own and manage a portfolio of SaaS customers, guiding them from onboarding through renewal and expansion. • Track health scores, conduct business reviews, and drive product adoption to reduce churn and grow NRR. • Analyse customer data, surface insights, and collaborate with Sales, Product & Support to resolve issues. • Identify upsell opportunities, negotiate renewals, and consistently achieve revenue targets. Preferred candidate profile (Non-Negotiable) • 1-2 yrs in a startup (Series A/B) customer-success / sales / GTM role; no major-corporate backgrounds . • Proven record of owning revenue targets and closing deals without heavy playbooks . • Comfortable with ambiguity, fast pace, and aggressive targets; 30-day notice period (immediate joiners ideal). • Bangalore-based or ready to relocate; on-site/hybrid only. • Hands-on with HubSpot, Intercom or similar; excellent written, verbal & video-call presence. • Team-lead exposure is a plus but not mandatory for 2 yrs experience.

Customer Growth Consultant B2B SaaS (Series A) Bengaluru | Hybrid (3days onsite) Why this role? Steer product adoption and retention for a growing SaaS platform, owning the customer journey endtoend. Reduce churn and unlock expansion revenue across a global client base. Work directly with the founding team and carve a fast track to leadership within 18 months. What youll own Own and manage a portfolio of customer accounts, guiding them through onboarding, adoption and renewal. Act as the primary point of contact, ensuring customer goals are met. Monitor customer health metrics and proactively tackle issues to minimise churn. Run regular business reviews and success planning sessions, surfacing databacked insights. Partner with Sales, Product, Engineering & Support to remove friction and scale best practices. Educate customers on new features and usecases. Identify and close expansion/upsell opportunities, boosting NRR. Musthave to apply 25yrs in Customer Success, Account Management or Business Analysis in a B2B SaaS/tech environment. Startup or highgrowth SaaS experience. Demonstrated ability to hit revenue or retention targets autonomously. Strong communication, presentation and relationshipbuilding skills. Analytical mindset; comfortable digging into customer data for insights. Handson with CRM/CS tooling (HubSpot, Intercom, Excel, etc.). Technical aptitude with cloud/SaaS products. Proactive, organised and detailoriented. Nicetohave Familiarity with CS metrics such as NRR, CSAT & Health Scores. Prior sales or peoplementoring exposure. Basic understanding of APIs/integrations. Write something...

This role is responsible for developing and maintaining strong relationships with strategic clients, driving revenue growth, and ensuring customer satisfaction. This role requires a blend of strategic planning, business development, and operational execution to optimize customer value and long-term partnerships. The ideal candidate should have a strong background in account management, client servicing, and business expansion within a fast-paced, customer-centric environment. Key Responsibilities: Develop and execute a strategic account plan for key clients to maximize revenue and customer satisfaction Identify and capitalize on growth opportunities within existing accounts Act as the primary point of contact for key accounts, ensuring seamless communication and issue resolution Drive revenue growth by identifying upsell and cross-sell opportunities Collaborate with internal teams to create tailored solutions that address client needs Monitor market trends and competitor activities to identify new business opportunities Build and nurture long-term, trusted relationships with key stakeholders and decision-makers Conduct regular business reviews and strategy sessions with clients Ensure proactive engagement to address client concerns and enhance customer experience Work closely with cross-functional teams (sales, marketing, product, finance, operations) to ensure seamless execution of client projects Manage contracts, service-level agreements, and key deliverables for assigned accounts. Mentor and guide junior account managers, fostering a high-performance culture Contribute to the development of best practices, processes, and frameworks for key account management Work closely with various external stakeholders including Insurance Companies, TPAs, Brokers etc Team Management and ensuring their Productivity & growth Qualifications & Skills: Bachelor's/Masters degree in Business Administration, Marketing, Sales, or a related field 8-12 years of experience in key account management, sales, or business development, preferably in B2B industry Understand about Group Insurance ecosystem will be an advantage Proven track record of successfully managing large enterprise accounts Strong analytical and problem-solving skills Excellent communication, negotiation, and presentation abilities Ability to work collaboratively with internal and external stakeholders

Role Overview: Customer Success is integral to our long-term success as a company. Our team of Customer Success Managers (CSM) are trusted advisors: from the point of sale and extending through onboarding, project success, and renewals. The CSM partners closely with internal F5 groups, provides input to a customers strategic plans and helps our customers identify areas to improve their use of and uncovering new uses for F5 amongst their portfolios. Customer Success activities could include on-boarding, support, services, adoption, advocacy, retention, and outcomes such as renewals, up-sell and churn reduction. In this role the CSM will act as an enabler to ensure the customer remains successful and engaged with the solution, so they understand the full value of their investment with F5. The CSM needs to be focused on the goals but flexible in the approach. The CSMs will act as an enabler to ensure our customers are successful and engaged and understand the full value of their investment with F5. As part of the role, the CSM will continuously improve on network and internal relationships, working closely internally and externally to enable further adoption of F5 products within our customers. Sounds interesting? Read on! What Youll Do: Customer Loyalty & Value Generation Ensure that customers derive value from their investment in F5, utilize all of their licenses, identify new opportunities, and collaborate with other F5 teams to ensure adoption and a successful renewal. Increase of renewal rates and reducing churn. Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores. Drive new business growth through greater advocacy and reference-ability. Promote and educate customers on the resources and wider customer communities available. These forums will encourage engagement, drive future projects forward and efficient utilization. Act as a mentor by working in partnership with the customers support service to ensure it is being effective for improvement requests and critical issues. Guide our customers through significant service achievements such as upgrades, new releases and new features. Ensure customer successfully achieves desired business outcomes Leadership & Collaboration Where applicable partner we with our account teams and other internal teams to develop successful account strategies and plans that direct company resources to encourage renewal and return of investment cross pillar. Engage with our customers' cloud strategies and the guide them by providing resources that can assist their strategic business direction. Manage internal relationships to promote customer success activities such as on-boarding, training, professional services, customer support, renewals, cross-sell/up-sell, advocacy. Diligently and consistently update the internal Customer Relationship Management system with the customers business objectives and any metrics that define success to the customer. Develop and maintain a continuous close relationship with the relevant Application Sales Representative(s) throughout the customer lifecycle. Advocate on behalf of customer with sales, product, and support organizations. Industry Knowledge Aid the F5 team in mapping customer journey. Delivers regular business reviews and success plans to senior executives and key business partners. Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success. Develop an understanding of typical challenges faced by customers and appropriately map F5 features and associated business benefits to address their needs. Demonstrate Critical Thinking, Innovation & Ability to Deliver Results Analyze data to enable us to develop a plan for each customer to ensure outcomes are measurable. Use customer surveys for product and service feedback to help product management define the product roadmap and build continuous performance improvements across all teams. Be a Customer Success evangelist for F5 aiding in growing the tools and systems required to be successful Participate in the development of tools and resources used by our team, as well as the engagement points and methods both internal and external to F5. Be responsible for upholding F5s Business Code of Ethics and for promptly reporting violations of the Code or other company policies. Perform other related duties as assigned. What Youll Bring: Minimum of 8 years' experience delivering technology and business outcomes for customers and customer success related activities with a bachelors degree or 5 years and a masters degree. Degree in related field, Computing or Business & Information Technology preferred or equivalent validated relevant professional experience. Professional experience and knowledge of our industry and a CSM role is required. Experience from and passionate about a customer facing role involving cloud based/SaaS technology with collaboration with internal partners. Ability to quickly grasp and distinctly explain technological and business concepts Proved ability to develop and cultivate lasting customer relationships with limited resources. Strong empathy for customers and passion for revenue and growth. Written and verbally communicate a complex message in a simplistic way. Collaborative, persistent and proactive. Confident and engaging presentation skills, personable, positive, approachable & tenacious. Commercial acumen. Resilient, handling pressured situations. Strong time management work ethic and focus on delivery. Able to travel circa 15% of time within India region along with 1 overseas trip per year What Youll Get: Hybrid working mode Career growth and development opportunities Recognitions and Rewards Employee Assistance Program Competitive pay, , and cool perks Dynamic Interest Groups