Manager- Enterprise Account Management

As an Enterprise Account Manager, you will be responsible for managing a strong portfolio of Enterprise Customers and providing strategic guidance to help them achieve their business objectives. You will work collaboratively with cross-functional teams, including sales, marketing, product, and engineering, to deliver solutions that meet customer needs. Your role involves identifying opportunities for upselling and cross-selling to existing customers, developing and executing account plans aligned with client objectives, and conducting regular business reviews to track progress and ensure customer satisfaction. Additionally, you will be involved in contract negotiation, deal closing, and developing trusted advisor relationships with key accounts and customer stakeholders. Key Responsibilities: - Manage a portfolio of Enterprise Customers and provide strategic guidance - Collaborate with cross-functional teams to deliver solutions meeting customer needs - Identify opportunities for upselling and cross-selling to existing customers - Develop and execute account plans aligned with client objectives - Conduct regular business reviews to track progress and ensure customer satisfaction - Handle contract negotiation, deal closing, and maximization of profits - Develop trusted advisor relationships with key accounts and customer stakeholders - Communicate progress of initiatives to internal and external stakeholders - Develop new business with existing clients and identify areas for improvement - Forecast and track key account metrics - Assist with challenging client requests or issue escalations as needed Qualifications Required: - Master's Degree from a reputed institute with 8+ years of experience in Enterprise Account Management - Proven work experience as an Enterprise Account Manager, Customer Success Manager, or similar role - Demonstrable ability to communicate, present, and influence key stakeholders at all levels - Experience with SaaS or enterprise-based products is preferred - Ability to manage multiple account management projects with attention to detail - Proficiency in CRM software, MS Office (especially MS Excel), and strong problem-solving skills - Excellent listening, negotiation, presentation, communication, and interpersonal skills - Strong organizational, time management, and teamwork abilities - Willingness to travel as needed to meet with clients,