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Jobs in Noida, Uttar Pradesh
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Rezo.ai.
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Telecalling Executive

Telecalling Executive

Rezo.ai.

0 - 3 years

0 Lacs

Noida, Uttar Pradesh

Posted:2 months ago| Platform: Indeed logo

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Skills Required

technology code payments crm reports data communication transactions regulations

Work Mode

On-site

Job Type

Full Time

Job Description

Job Information Date Opened 01/05/2025 Job Type Full time Industry Technology Work Experience 1-3 years City Noida Province Uttar Pradesh Country India Postal Code 201301 Job Description Job Description: 1. Initiate outbound calls to clients with overdue accounts. 2. Handle inbound calls related to recovery and write-off issues. 3. Maintain a professional and courteous demeanour while discussing sensitive financial matters. 4. Negotiate payment and settlements with clients to recover overdue amounts. 5. Follow up on payment commitments and track recovery progress. 6. Document all interactions, agreements, and payments in the CRM system. 7. Generate reports on recovery activities and write-off status. 8. Analyse data to identify trends and recommend improvements. 9. Maintain accurate records of all communication and transactions related to recovery and write-off. 10. Adhere to legal and regulatory requirements regarding debt collection. 11. Stay updated on industry best practices and changes in relevant regulations. 12. Maintain positive relationships with clients even during challenging recovery situations Process that we are running is for collection, write-off, recovery of Application loan with DPD minimum 180 days Total days of working: 6 days (Rotational Shift), one day in a week will be off, could be weekday or weekend.

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Telecalling Executive