Enterprise Account Management

Role Overview: You will be responsible for managing a strong portfolio of Enterprise Customers and providing strategic guidance to help them achieve their business objectives. Collaborating with cross-functional teams, including sales, marketing, product, and engineering, you will deliver solutions that meet customer needs. Identifying opportunities for upselling and cross-selling to existing customers at the C-suite level will be a key part of your role. Additionally, you will develop and execute account plans aligned with client objectives and conduct regular business reviews to track progress and ensure customer satisfaction. Contract negotiation, deal closing, and developing trusted advisor relationships with key accounts are essential aspects of this role. You will also be responsible for communicating progress on initiatives to internal and external stakeholders, developing new business with existing clients, and forecasting key account metrics. Key Responsibilities: - Manage a strong portfolio of Enterprise Customers and provide strategic guidance - Collaborate with cross-functional teams to deliver solutions that meet customer needs - Identify upselling and cross-selling opportunities to existing customers at the C-suite level - Develop and execute account plans aligned with client objectives - Conduct regular business reviews to track progress and ensure customer satisfaction - Negotiate contracts and close deals to maximize profits - Develop trusted advisor relationships with key accounts - Communicate progress on initiatives to internal and external stakeholders - Develop new business with existing clients and identify areas of improvement - Forecast and track key account metrics - Assist with challenging client requests or issue escalations as needed Qualifications Required: - Master's Degree from a reputed institute with 8+ years of solid experience in Enterprise Account Management - Proven work experience as an Enterprise Account Manager, Customer Success Manager, Sales Account Manager, or relevant role - Demonstrated ability to communicate, present, and influence key stakeholders at all levels of an organization, including executives and C-level - Experience with SaaS or enterprise-based products preferred - Ability to manage multiple account management projects simultaneously with attention to detail - Proficiency with CRM software and MS Office, particularly MS Excel - Strong listening, negotiation, and presentation skills - Excellent communication and interpersonal skills - Outstanding organizational and time management abilities - Capacity to work independently and as part of a team in a fast-paced, dynamic environment - Strong problem-solving skills and creative thinking - Willingness to travel as needed to meet with clients,