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Rezo.ai.
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IT Support Engineer

IT Support Engineer

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Rezo.ai.

0 - 3 years

0 Lacs

Noida, Uttar Pradesh

Posted:2 months ago| Platform: Indeed logo

Apply

Skills Required

support technology code software network resolve mobile collaboration sharepoint onedrive security configuration management azure onboarding offboarding data provisioning documentation compliance inventory troubleshooting dhcp communication service

Work Mode

Remote

Job Type

Full Time

Job Description

Job Information Date Opened 15/05/2025 Job Type Full time Industry Technology Work Experience 1-3 years City Noida Province Uttar Pradesh Country India Postal Code 201303 Job Description Technical Support Provide first-level support for hardware, software, and network issues. Troubleshoot and resolve issues related to Windows/Mac OS, printers, and mobile devices. Support collaboration tools including Microsoft Teams, SharePoint, and OneDrive. Microsoft 365 Administration Manage user accounts, licenses, and security settings in Microsoft 365 Admin Center. Provide support for Exchange Online, Teams, OneDrive, and SharePoint. Assist with configuration and policy management in Intune and Azure AD. Onboarding & Offboarding Set up new user accounts, email, and access permissions. Configure and deploy laptops and mobile devices for new hires. Ensure proper access to required applications and shared resources. Revoke access, back up data, and decommission devices during offboarding. Maintain accurate records of user provisioning and deprovisioning. Documentation & Compliance Maintain IT documentation, asset inventory, and knowledge base articles. Ensure compliance with IT policies, data protection, and security standards. Escalate unresolved issues to senior IT staff or vendors as needed. Requirements Qualifications: Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). 1–3 years of experience in IT support or helpdesk roles. Strong knowledge of Microsoft 365 (O365) administration and troubleshooting. Familiarity with Active Directory, DNS, DHCP, and remote desktop tools. Excellent communication, problem-solving, and customer service skills.

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IT Support Engineer