IT Support Engineer

Role & responsibilities

• Testing and Validation: Perform simulations and physical tests to validate design performance and reliability. Troubleshoot and debug hardware-related issues.
• Collaboration: Work with software engineers to ensure seamless integration between hardware and software.
• Documentation: Prepare and maintain documentation for designs, test results, and hardware specifications.
• Optimization: Improve existing designs for efficiency, performance, cost reduction, and reliability.
• Troubleshooting: Analyze and solve hardware problems in production or in the field.
• Diagnose and troubleshoot issues in laser, inkjet and multifunction printers
• Perform hardware trobleshoot including print heads, rollers, fusers, power supplies, motors, sensors, and logic boards
• Identify and resolve paper jams, print quality issues, connectivity problems, and error codes
• Install, configure, and update printer drivers, firmware, and software
• Support network printers (TCP/IP, USB, Wi-Fi, Ethernet)
• Perform preventive maintenance and routine servicing
• Replace faulty components and calibrate printers after repair
• Provide on-site and remote technical support to customers or internal teams
• Maintain service records, repair logs, and parts usage documentation
• Coordinate with vendors and escalate complex issues when required
• Ensure compliance with safety and quality standards
• Assist in installing, configuring, and maintaining LAN, WAN, WLAN, and internet connections
• Monitor network performance and report issues to senior engineers
• Troubleshoot basic network issues related to connectivity, routing, and switching
• Support configuration of routers, switches, firewalls, and access points
• Assist with network security tasks such as access control and patching
• Maintain network documentation, diagrams, and inventory
• Support users with basic network-related issues
• Help with backup, recovery, and system updates
• Escalate complex issues to senior network engineers when required