Customer Success Rep II

Job Description As a Customer Success Rep II at Honeywell, your role will involve building and maintaining strong relationships with customers to ensure their satisfaction with products and services. You will be the main point of contact for customers, addressing their inquiries, concerns, and escalations. Collaboration with cross-functional teams to drive customer onboarding, adoption, and upsell opportunities is a key aspect of your responsibilities. Responsibilities - Serve as the primary point of contact for assigned customers, fostering strong relationships and understanding their needs - Proactively identify growth opportunities and drive customer retention - Provide exceptional support and timely resolution of customer issues - Collaborate with cross-functional teams to deliver value-added solutions for customer success - Conduct regular business reviews with customers to assess satisfaction and identify improvement areas Qualifications YOU MUST HAVE - Minimum of 2 years of experience in customer success or account management - Proven track record of building and maintaining strong customer relationships - Experience working with CRM software and customer success tools WE VALUE - Bachelor's degree in Business Administration, Marketing, Life Science, Engineering, or related field - Passion for customer success and satisfaction - Ability to work independently and as part of a team - Strong leadership and mentoring skills - Proactive and results-oriented mindset - Commitment to continuous learning and adaptability About Us Honeywell helps organizations address complex challenges in automation, aviation, and energy transition. With a focus on Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation segments, powered by Honeywell Forge software, we provide innovative solutions for a smarter, safer, and more sustainable world.,