Principal Sales & Account Management

As an OTA Account Manager at Sabre, you will play a crucial role in managing relationships with key online travel agency customers, driving business growth, and providing strategic support to enhance customer experience and performance. **Key Responsibilities:** - Act as the primary point of contact for OTA customers, ensuring strong and lasting relationships. - Develop and execute a comprehensive Account Engagement Plan, including in-person visits, scheduled meetings, and performance data sharing. - Serve as a trusted advocate for customers, understanding their business needs and providing strategic recommendations. - Regularly update Salesforce with customer interactions, visits, and engagement plans. - Lead initial customer presentations, ensuring clarity and relevance in positioning Sabre's value proposition. - Ensure timely renewal of customer contracts while safeguarding revenues and maintaining profitability. - Drive product adoption by educating and convincing customers to integrate new Sabre solutions that enhance their business operations. - Proactively work towards increasing Sabre's market share, ensuring that customers adhere to their contractual commitments. - Identify growth opportunities by analyzing customer needs and aligning them with Sabre's offerings. - Collaborate with internal teams to tailor solutions that add value to customer businesses and improve their operational efficiency. - Design and implement a comprehensive Business Review framework to ensure valuable and insightful customer interactions. - Track and analyze key performance metrics to ensure customers achieve committed segment share and volume. - Monitor and follow up on ongoing issues, including enhancement requests and defect resolution. - Provide periodic updates and intelligence reports to both customers and internal stakeholders to support decision-making. **Qualifications Required:** - Minimum 10 years of experience in the travel industry with a strong focus on online travel agency operations. - Ability to understand and document customers" business processes. - Strong analytical skills with the ability to translate business needs into actionable strategies. - Excellent verbal and written communication skills, with the ability to engage audiences at various organizational levels. - Experience in conducting customer presentations and driving solution-based discussions. - Bachelor's degree or equivalent, preferably in a business or travel-related discipline.,