Product Support Analyst I

Job Description

Team Description The service and support team maintains direct contact with customers support for Radixx customers. Role And Responsibilities Customer service includes communication via telephone, email, chat or callbacks Ensures delivery of objectives and client expectations are met in accordance with contractual obligations Work with various departments to meet maintenance services sales goals, receive and understand accurate account of equipment failures Conduct technical training courses for customers and/or employees in the use of complex situations for multiple products Interact with customer and functional organizations to develop specifications for content of courses Post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services Responsibilities are within the technical customer support function as a generalist or in a combination of disciplines: product support specialist product support analyst technical support customer service customer training Qualifications And Education Requirements Minimum Graduate. Technical experience strongly desired Demonstrates good time management and priority setting skills Demonstrates effective teamwork skills Demonstrates ability to work under pressure and handling complexity Proficient English and oral communication skills Must be organized, able to multi-task and work in all areas as needed Proven analytical and troubleshooting skills Excellent customer service skills Travel Industry background is desired. Experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus) ITIL/ XML/ SQL/ API Programming Experience using Salesforce CRM tool Minimum 3 days work from office and shifts Experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus) ITIL/ XML/ SQL/ API Programming Experience using Salesforce CRM tool Show more Show less