Product Support Analyst I

Sabre is a technology company dedicated to powering the global travel industry through next-generation technology solutions. We specialize in creating innovative advancements that enhance connectivity and create a seamless travel ecosystem, impacting mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and various other solutions. Our goal is to connect people with meaningful moments that matter. As a member of our service and support team, you will be responsible for maintaining direct communication with customers, both pre-sale and post-sale. Your role will involve providing exceptional customer service through various channels such as telephone, email, chat, or social media platforms. Additionally, you will support the sales team in building and maintaining positive customer relationships that directly impact service and product revenues. It is crucial to ensure the delivery of objectives and meet client expectations as per contractual obligations. Collaboration with different departments is key to achieving maintenance services sales goals and understanding accurate accounts of equipment failures. You will be involved in conducting technical training courses for customers and employees, focusing on complex situations across multiple products. Furthermore, your responsibilities may encompass post-sale technical support services, including installation, troubleshooting, problem resolution, and product maintenance. To excel in this role, the following qualifications and education requirements are necessary: - Minimum High School diploma, University student or graduate, with technical experience preferred - Demonstrated time management and priority setting skills - Effective teamwork abilities - Capacity to work under pressure and handle complexity - Proficient in English and Spanish written and oral communication - Organized, multitasking capabilities, and adaptable to various work areas - Strong analytical and troubleshooting skills - Excellent customer service aptitude - Desired background in the travel industry - Experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus) - Familiarity with ITIL, XML, SQL, API Programming - Proficiency in using Salesforce CRM tool Your application will be carefully reviewed against the position criteria, and you will receive updates on its progress. Please note that only candidates meeting the minimum role requirements will proceed further in the selection process.,