Team Description The service and support team maintains direct contact with customers support for Radixx customers. Role And Responsibilities Customer service includes communication via telephone, email, chat or callbacks Ensures delivery of objectives and client expectations are met in accordance with contractual obligations Work with various departments to meet maintenance services sales goals, receive and understand accurate account of equipment failures Conduct technical training courses for customers and/or employees in the use of complex situations for multiple products Interact with customer and functional organizations to develop specifications for content of courses Post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services Responsibilities are within the technical customer support function as a generalist or in a combination of disciplines: product support specialist product support analyst technical support customer service customer training Qualifications And Education Requirements Minimum Graduate. Technical experience strongly desired Demonstrates good time management and priority setting skills Demonstrates effective teamwork skills Demonstrates ability to work under pressure and handling complexity Proficient English and oral communication skills Must be organized, able to multi-task and work in all areas as needed Proven analytical and troubleshooting skills Excellent customer service skills Travel Industry background is desired. Experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus) ITIL/ XML/ SQL/ API Programming Experience using Salesforce CRM tool Minimum 3 days work from office and shifts Experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus) ITIL/ XML/ SQL/ API Programming Experience using Salesforce CRM tool Show more Show less

Description You will be responsible for providing oversight and overall management of large to complex projects on major client implementations. This also includes management of issues, risks, and project change requests to ensure successful and on-time project delivery. You will ensure all projects being delivered are of best-in-class quality. This role has a high focus on ensuring successful delivery of initiatives across projects for a given client. The project manager is highly visible to clients and interfaces with multiple internal teams to effectively coordinate delivery on time and with high quality. Role And Responsibilities Manage Sabre products and solutions delivery for Agency Customer implementations. Understand project management delivery methodology. Under general direction, manages the development and implementation process of a company's products and services involving departmental or cross-functional teams focused on the delivery of new or existing products. Projects are complex in scope. Plans and directs schedules and budgets. Be able to operate successfully in a complex and rapidly changing environment. Planning - identifying customer needs and resources needed to make it a successful transition. Monitors the project from initiation through delivery. Ensuring each project stays on schedule and adheres to the deadlines. Support change management processes to help the adaption to a new system environment. Manage timely escalations and followups Work closely with customer support teams & across all operational verticals. Collaborate with customer, account team to meet project deliverables. Organizes the interdepartmental collaboration ensuring completion of the project/product on schedule and within budget constraints. Have excellent communication, negotiation, and persuasion skills with the ability to work with stakeholders and multi-functional teams across organisational boundaries. Maintains a very close working relationship with customer’s key stakeholders. Qualifications And Education Requirements EXPERIENCE: Minimum 10 years global travel agency industry experience out of which must have min 5 -7 years of Project Management experience. Good knowledge of GDS industry , travel agency processes and operational standards preferred Understanding of Sabre products and services will be an added advantage Strong analytical skills and negotiation skills Excellent written and verbal communication skills. Leadership and Team coordination skills preferred. Experienced with working in a matrix organization and leading virtual distributed team. Bachelor's degree or equivalent. Master's degree preferred. Project Management Certification will be an added advantage. Show more Show less

Sabre's Agency Sales team works closely with travel agencies to provide solutions that improve efficiency, grow bookings, and drive success. By understanding the unique needs of each agency, the team delivers tools and strategies to help them stay competitive in a fast-changing industry. Focused on building strong relationships and driving results, the Agency Sales team ensures agencies get the most value from Sabre’s products and services while shaping the future of travel together. What you’ll be doing ? We are seeking a highly driven techno/commercial sales leader for our high-performing sales team in India. You will focus on driving strategic sales growth and customer engagement across the assigned markets. In this pivotal role, you will lead the strategic engagement of the largest and fastest growing customers, with a strong focus on APIs, next generation retailing strategies, and digital transformations. You will be part of the sales team to execute sales strategies, optimize their performance, and cultivate a technology-first sales culture that focuses on winning with a solutions mindset. This role involves frequent travel. Why Sabre? At Sabre, you'll have the opportunity to work on projects that make a real impact on the travel industry. You'll be part of a collaborative and innovative team that is dedicated to connecting people with moments that matter. Join us and help shape the future of travel. Team Description Our team is looking for a Sales Manager who will report to the Sales leader in our Sabre office. This role will be accountable for a territory in the regional agency sales and account management team, with the focus on delivering sustainable growth. Role and Responsibilities Align sales strategy for growth and revenue generation for new and existing business, which includes renewals, new sales efforts, and share shifting opportunities across the agency territory. Evolve annual territory sales strategy and execution; perform ongoing market landscape analysis and market research to identify top opportunities and risk. Negotiate profitable contracts to maximize Sabre revenues. Partner with sales organization to ensure effective management of customers and long-term commercial success. Implement and maintain effective sales management to provide current and accurate revenue projections and pipeline forecasts to support business growth. Sell new solutions to both existing and new customers to reach annual regional sales targets. Establish and maintain a high level of customer engagement at various levels, positioning Sabre as an innovative player in the territory. Provide regular detailed status and activity reporting in customer activities and solutions performance to leadership. Work closely with the marketing, customer engagement, product management, delivery, and consulting leaders to ensure activities (including marketing strategies, implementation, and execution) are aligned with the overall corporate strategy. Foster strong relationships with internal leaders/stakeholders across Sabre; responsible for collaboration and global process development across all segments in the region. Qualifications and Education Requirem ents: Minimum 7 years of relevant sales work experience Degree in relevant field Extensive understanding of market landscape, including knowledge of key players, knowledge of the competitive landscape, key trends, opportunities, and challenges. Proven track record of success in sales management, customer acquisition, and relationship building. Additionally, leadership skills and the ability to develop and implement strategic sales plans are crucial. Proven experience selling and driving negotiations to a successful close Passion and success managing and growing a sales organization Proven ability to influence cross-functional teams within a global matrix organization, with strong capabilities to build relationships with internal and external stakeholders Professional presence and business acumen with articulate and persuasive oral and written communication skills Critical thinking skills with the ability to anticipate potential issues and suggest creative alternatives to overcome barriers Strong people skills and extremely resourceful Strong knowledge of the travel/hospitality markets and/or enterprise software space. Show more Show less

Sabre's Agency Sales team works closely with travel agencies to provide solutions that improve efficiency, grow bookings, and drive success. By understanding the unique needs of each agency, the team delivers tools and strategies to help them stay competitive in a fast-changing industry. Focused on building strong relationships and driving results, the Agency Sales team ensures agencies get the most value from Sabre’s products and services while shaping the future of travel together. What you’ll be doing? We are seeking a highly driven techno/commercial sales leader for our high-performing sales team in India. You will focus on driving strategic sales growth and customer engagement across the assigned markets. In this pivotal role, you will lead the strategic engagement of the largest and fastest growing customers, with a strong focus on APIs, next generation retailing strategies, and digital transformations. You will be part of the sales team to execute sales strategies, optimize their performance, and cultivate a technology-first sales culture that focuses on winning with a solutions mindset. This role involves frequent travel. Why Sabre? At Sabre, you'll have the opportunity to work on projects that make a real impact on the travel industry. You'll be part of a collaborative and innovative team that is dedicated to connecting people with moments that matter. Join us and help shape the future of travel. Team Description Our team is looking for a Sales Manager who will report to the Sales leader in our Sabre office. This role will be accountable for a territory in the regional agency sales and account management team, with the focus on delivering sustainable growth. Role And Responsibilities Align sales strategy for growth and revenue generation for new and existing business, which includes renewals, new sales efforts, and share shifting opportunities across the agency territory Evolve annual territory sales strategy and execution; perform ongoing market landscape analysis and market research to identify top opportunities and risk Negotiate profitable contracts to maximize Sabre revenues Partner with sales organization to ensure effective management of customers and long-term commercial success Implement and maintain effective sales management to provide current and accurate revenue projections and pipeline forecasts to support business growth Sell new solutions to both existing and new customers to reach annual regional sales targets Establish and maintain a high level of customer engagement at various levels, positioning Sabre as an innovative player in the territory Provide regular detailed status and activity reporting in customer activities and solutions performance to leadership Work closely with the marketing, customer engagement, product management, delivery, and consulting leaders to ensure activities (including marketing strategies, implementation, and execution) are aligned with the overall corporate strategy Foster strong relationships with internal leaders/stakeholders across Sabre; responsible for collaboration and global process development across all segments in the region Qualifications And Education Requirements Minimum 7 years of relevant sales work experience Degree in relevant field Extensive understanding of market landscape, including knowledge of key players, knowledge of the competitive landscape, key trends, opportunities, and challenges. Proven track record of success in sales management, customer acquisition, and relationship building. Additionally, leadership skills and the ability to develop and implement strategic sales plans are crucial Proven experience selling and driving negotiations to a successful close Passion and success managing and growing a sales organization Proven ability to influence cross-functional teams within a global matrix organization, with strong capabilities to build relationships with internal and external stakeholders Professional presence and business acumen with articulate and persuasive oral and written communication skills Critical thinking skills with the ability to anticipate potential issues and suggest creative alternatives to overcome barriers Strong people skills and extremely resourceful Strong knowledge of the travel/hospitality markets and/or enterprise software space Show more Show less

LEVEL 1 PRODUCT AND CUSTOMER SUPPORT Based in Bangalore India Great place to work. Great place to grow. For people interested in technology and for those with expertise in tourism. We provide multi-skilled, multilingual, cross-functional support to our business partners. Every day we assist Travel Agencies and Airlines around the world to resolve issues related to the Sabre software and Solutions Portfolio. We analyses problems, recommend corrective actions to Travel Agents and Airline Customers in collaboration with internal teams. Product & Customer Support is a modern organization focused on customers and building good relations with Sabre business partners. Our employees are a truly global and multicultural team. If you join us, you’ll provide Sabre customers with awesome customer service related to our products and play a key part in building long-lasting relationships with them. This includes responding to customer inquiries, analyzing problems, using diagnostic tools, and recommending solutions to customer application questions. We provide product and technical support of Sabre Portfolio of Products via Phone, Call-Back, Chat and Web-Case. Key Responsibilities Reports directly to the 1st Level Support Supervisor. Respond to customer inquiries, analyzing problems using diagnostic tools and recommending solutions to customer questions. relating to a Sabre HOST and a broad set of Solutions and its Functionalities. Utilizes technical and analytical skills to solve hardware, software, and network configuration problems. Installation and troubleshooting of Sabre provided applications. Interfaces with customers, internal departments, and vendors to identify their needs and establish hardware, software, and network requirements. Performs Product and Technical Support functions and provides routine support to Travel Agencies and Airline Customers in accordance with the set service standards. Provide Product and Technical Support of Sabre Products via Phone, Call-Back, Chat and Web-Case on a 24/7 Support Operation. Records all received contacts (Phone, Web-Case, Chat and Call-Back) in prescribed formats in CRM tool(s). Works collaboratively in a team environment with advanced support teams, account managers, implementation, and development resources to meet customer expectations regarding the resolution of maintenance issues. Ensure that customer needs are met. Must have the ability to evaluate the impact of the issue on the customer and escalate issues. Act as the lead interface with the customer, internal or external, regarding support of our products Good time management and priority setting skills are required to be able to manage daily responsibilities and own technical development and growth. Demonstrate sense of urgency for sensitive issues. Ensure to deliver the highest level of customer service and satisfaction while continuously demonstrating excellent teamwork, interpersonal skills, and commitment. Performs ad-hoc tasks assigned by the Leaders, Supervisors, Team Leads or Seniors i.e., onsite support, floor walking, handling special projects etc. Job Requirements Prior GDS knowledge (Sabre, Galileo, Amadeus) and travel industry knowledge is highly expected. Experience in software, hardware technical support and trouble shooting. Experience in remote troubleshooting. Experience with CRM tools such as Salesforce is desirable. Ability to analyses, identify key problems, articulate them efficiently and make decisions to solve issues. Excellent interpersonal and teamwork skills. Experienced in providing customer support using available multi channels: Call-back, Phone, Web-Case, Email and Chat. Ability to extend knowledge in area of new technologies. ITIL/ XML/ API/ SQL Programming will be a plus. Bachelor's degree or equivalent desired. Diploma in basic IATA /UFTAA standard course will be a plus. Able to work in 24x7 shift model supporting a global customer base. Language Skills Professional fluency in written and spoken English is a must. Show more Show less

Associate - API Support Under direct supervision, Responsible for providing initial support, severity issue handling and in-depth customer management for Sabre Web Services’ customers. Support developers who are building new applications that consume Sabre APIs, customer representatives and internal Sabre employees as well as part of on-going efforts to improve service level objectives and support standards. Serves as the first point of contact for Sabre Web Services’ customers regarding the consumption of Sabre APIs and problems/requests/enhancement needs related to those. This process involves validating XML files and schemas, reproducing customer's scenarios to troubleshoot and/or find possible web services issues. Investigates the causes of non-conforming SOAP & REST APIs and provides users recommendations to solve the initial inquiry or liaise with internal teams to find a recommendation whenever possible. Job Requirements 2 years to 4 years hands on experience is must Core Skills Desire to work in a strategic problem-solving and customer support role. Excellent communication skills (written and verbal) Proficient fluency in written and spoken English is required. Ability to absorb knowledge easily over a short period of time. Attention to detail and ability to multi-task. Ability to work in a team environment. Technical Skills Knowledge of technical languages as XML, SOAP, REST or HTML is a plus. Experience in writing clear, concise, and comprehensive technical documents and user guides is a plus. Ideal candidate background Experience in Programming, Computer Science, Engineering, or a related subject. Knowledge of web development/online programming languages. Domain knowledge in travel distribution/agency operations would be advantageous but not essential. This position requires availability to work on weekends and holidays.

Job Overview Manages or performs work associated with analysis, design, implementation, operation, deployment, and support of the organization's information technology resources (including computer hardware, operating systems, communications, software applications, data processing and security), telecommunication systems, and software/database products by internal staff, outsourcing staff, or consultants. Activities include developing information technology strategies, polices and plans; maintenance and use of information technology resources; training and supporting technology users; telecommunications network planning, operations and site acquisition; programming software/database products for sale to external customers; developing pc, online, and mobile games; and internet product management & operations. Job Level Attributes Complexity: Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Experience: 4 year degree/post 4 year degree, and typically 2 - 4 years of related experience; or an advanced degree without experience; or equivalent work experience Impact: Decisions and actions have impact on success of team or department. Influence/ Leadership:Typically supports and contributes to a professional field within a team, function, or work group. Scope: Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships. Supervision: Typically none. External And Internal Job Posting Description Team Description The Incident/Problem Manager is responsible for the command and control of significant incidents, ensuring that restoration of service is achieved as quickly as possible. In addition Incident managers join customer bridges to provide updates and act as liaison between the customer and the internal incident bridge, while communicating to both internal and external stakeholders. Role And Responsibilities Tracking of activities to resolve business impact Facilitation of and participation in incident bridges to ensure effective incident handling and resolution Participation in customer bridges Coordination with SRE, Care, Dev, etc to determine business impact and mitigation actions. Maintenance of incident tickets to ensure data quality Conduct follow ups in conjunction with SRE teams to determine root cause, mitigation, monitoring capabilities, etc Execution of the enterprise Incident Management process, including management of incident queues, escalation as required to ensure that incidents are being resolved timely. Metrics and Reporting Hand off to, and participate in, the Post­ Mortem review process Effectively interface with the Change and Problem Management Teams. Conduct proactive incident management, ad hoc Incident Management assignments, and other IT Service Management tasks as required to maintain operational stability

Sabre's Agency Sales team works closely with travel agencies to provide solutions that improve efficiency, grow bookings, and drive success. By understanding the unique needs of each agency, the team delivers tools and strategies to help them stay competitive in a fast-changing industry. Focused on building strong relationships and driving results, the Agency Sales team ensures agencies get the most value from Sabre’s products and services while shaping the future of travel together. What you’ll be doing? We are seeking a highly driven techno/commercial sales leader for our high-performing sales team in India. You will focus on driving strategic sales growth and customer engagement across the assigned markets. In this pivotal role, you will lead the strategic engagement of the largest and fastest growing customers, with a strong focus on APIs, next generation retailing strategies, and digital transformations. You will be part of the sales team to execute sales strategies, optimize their performance, and cultivate a technology-first sales culture that focuses on winning with a solutions mindset. This role involves frequent travel. Why Sabre? At Sabre, you'll have the opportunity to work on projects that make a real impact on the travel industry. You'll be part of a collaborative and innovative team that is dedicated to connecting people with moments that matter. Join us and help shape the future of travel. Team Description Our team is looking for a Sales Manager who will report to the Sales leader in our Sabre office. This role will be accountable for a territory in the regional agency sales and account management team, with the focus on delivering sustainable growth. Role And Responsibilities Align sales strategy for growth and revenue generation for new and existing business, which includes renewals, new sales efforts, and share shifting opportunities across the agency territory Evolve annual territory sales strategy and execution; perform ongoing market landscape analysis and market research to identify top opportunities and risk Negotiate profitable contracts to maximize Sabre revenues Partner with sales organization to ensure effective management of customers and long-term commercial success Implement and maintain effective sales management to provide current and accurate revenue projections and pipeline forecasts to support business growth Sell new solutions to both existing and new customers to reach annual regional sales targets Establish and maintain a high level of customer engagement at various levels, positioning Sabre as an innovative player in the territory Provide regular detailed status and activity reporting in customer activities and solutions performance to leadership Work closely with the marketing, customer engagement, product management, delivery, and consulting leaders to ensure activities (including marketing strategies, implementation, and execution) are aligned with the overall corporate strategy Foster strong relationships with internal leaders/stakeholders across Sabre; responsible for collaboration and global process development across all segments in the region Qualifications And Education Requirements Minimum 7 years of relevant sales work experience Degree in relevant field Extensive understanding of market landscape, including knowledge of key players, knowledge of the competitive landscape, key trends, opportunities, and challenges. Proven track record of success in sales management, customer acquisition, and relationship building. Additionally, leadership skills and the ability to develop and implement strategic sales plans are crucial Proven experience selling and driving negotiations to a successful close Passion and success managing and growing a sales organization Proven ability to influence cross-functional teams within a global matrix organization, with strong capabilities to build relationships with internal and external stakeholders Professional presence and business acumen with articulate and persuasive oral and written communication skills Critical thinking skills with the ability to anticipate potential issues and suggest creative alternatives to overcome barriers Strong people skills and extremely resourceful Strong knowledge of the travel/hospitality markets and/or enterprise software space

Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology, are hackers at heart and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! Conferma is a Sabre-owned company that operates independently with a focus on virtual payments and fintech innovation. The role is based in Bengaluru, India , and the candidate will work out of Sabre’s office, though their day-to-day responsibilities and reporting will align with the Conferma team. Our development teams at Conferma build and maintain the systems that enable billions of pounds of B2B payments each year. They have engineered connectivity to over 80 of the world’s best commercial card partners, over 700 travel management companies and over 150 travel technology partners. They build the mobile, web and backend platforms that streamline payment processes, reduce admin and improve cashflow for our customers. You Will Be Responsible For Drive product vision & strategy, business requirements documentation and analysis Ensure alignment to technology strategy throughout product life cycle Manage the product profit & loss (P&L) Manage product area’s investment decisions, scope, roadmap, priorities Understand/monitor product's competitive and market landscape Conduct/attend visits, customer touch-bases, focus groups, conferences Support sales engineering and commercial/delivery/care teams Be the product's subject-matter expert (SME) inside scrum teams Write scrum team stories, acceptance criteria Create, refine, prioritize scrum team's backlog, and accept work Attend scrum ceremonies and provide guidance to scrum teams Analyze, triage and troubleshoot maintenance issues Conduct demos (internal or external, as needed) You Have 5 years of experience working with Payments technology 3 years of experience in market-facing roles (e.g. engaging with customers and prospects) Business and technology-oriented, with a strong product and functional background Abundant curiosity to delve into unfamiliar areas and quickly become proficient Ability to present a compelling solution to a business need that is grounded in technology Ownership mindset of individual and team objectives; with both tactical and strategic thinking to ensure measurable results Ability to work independently and resolve professional, technical or operational project challenges in a creative, methodical manner Comfortable working in a team-oriented, highly collaborative virtual environment that is geographically distributed Ability to successfully navigate in a multi-stakeholder environment where there are often competing priorities, goals and challenges across our diverse set of internal and external customers and partners Excellent self-organization skills, with the ability to manage and prioritize several projects in parallel Strong business acumen and situational awareness Must have excellent written and verbal English communications skills, and be a strong public speaker comfortable presenting or demonstrating technology in front of large groups at all levels of an organization Proficient in Microsoft Office use for presentations and written communication Storyteller and story mapper Able to well define a product’s feature set Bachelors/Master’s degree in Computer Science, Business Administration or related fields Knowledge of emerging trends in travel retailing and e-commerce (such as AI/ML, dynamic offers, etc.) Experience with software development process with . net, Java, C++, SQL is a plus