Operations Manager

You are Full Potential Solutions (FPS), a globally growing omnichannel solutions organization with a strong focus on culture and employee satisfaction. As an Operations Manager, you will play a critical role in ensuring operational excellence, client satisfaction, and team performance within a fast-paced FinTech campaign. **Key Responsibilities:** - Oversee daily operations of the assigned FinTech campaign, ensuring consistent performance and adherence to standards. - Collaborate with cross-functional teams to support smooth campaign execution. - Develop and implement operational strategies to enhance efficiency, customer satisfaction, and business results. - Monitor and analyze campaign metrics, initiating corrective actions when necessary. - Manage team leads/supervisors, providing coaching, development, and performance management. - Act as the main point of contact for client communication and reporting, ensuring transparency and alignment. - Ensure compliance with financial regulations, data privacy policies, and industry-specific requirements. - Conduct regular business reviews with internal and external stakeholders. - Contribute to forecasting, capacity planning, and resource allocation. **Qualifications:** - Bachelor's degree in Business, Operations Management, Finance, or related field. - Minimum of 3-5 years of experience in operations management, preferably in a BPO or tech-enabled services environment. - Prior experience in supporting a FinTech or financial services campaign is advantageous. - Strong leadership and people management skills with experience in leading large teams. - Proficiency in operational tools, CRM platforms, workforce systems, and reporting dashboards. - Solid understanding of financial compliance and risk management in customer-facing operations. - Excellent communication, organizational, and analytical skills. - Strong problem-solving abilities and data-driven decision-making skills. - Willingness to work onsite and in shifting schedules.,