Overview: Full Potential Solutions (FPS) is a performance-based outsourcing firm headquartered in Boston, MA, with operations in Kansas City, MO; Metro Manila, Philippines, and Chennai, India. We employ the best people, processes, and proprietary technology available to deliver multichannel solutions for our clients and provide fulfilling careers for our employees. We invest in people and culture because we believe that happy, fulfilled teams achieve great things! By putting people first, we drive breakthrough results. We offer a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high potential career growth with a fast-growing company. We are committed to creating a culture where people can succeed and reach their full potential. Our Core Values: Integrity - Do what's right for everyone: clients, shareholders, partners, and colleagues. TEAM is more important than self to create an atmosphere of mutual respect. Excellence - Deliver exceptional client results, reward and recognize performance, and be in a relentless pursuit for improvement. Make your work and your goals personal. Accountability - Act like an owner. Take pride in your work. Grace - Respect and appreciate differences. Care for one another and embrace humility. Responsibilities: Professionally handle incoming customers' inquiries (via phone, chat & email). Performs 50% voice and 50% non voice tasks. Thoroughly and efficiently gather required customer information Research remittance information and updated status of the transaction. Review documents shared by customers to match with Internal information. Work closely with Partners and other stakeholders to ensure delivery of remittance submitted. Meet and exceed company and individual performance metrics. Be a reliable and agile resource for customer service. Qualifications: Soft Skills Good oral and written business English communication skills with emphasis on comprehension, fluency and sentence construction. Excellent multi tasking ability and research skills. Good customer service orientation. Ability to set expectations, deliver and mediate information in a positive way. Good attention to details and meticulous attitude. Good time management skills. Critical thinking and decision-processing skills. Ability to work in a routinary environment, strong self-discipline, work ethic and resilience. Must be willing to work onsite (Amar Business Zone Swati Park, Veerbhadra Nagar, Baner, Pune, Maharashtra India). Must be willing to work in a shifting schedule including weekends and holidays. Technical Skills Typing speed of at least 35 WPM. Effective business writing skills. Experience in using multiple web tools is a must. Good internet and computer navigation skills. Experience, Education, Age Preferably with 1 year customer experience in a financial technology account. Customer service experience or call center experience in remittance companies and delivery service business industries is also a plus. Multi channel and omni channel experience is also an advantage (voice and non voice experience). Completed Senior High School or it’s equivalent (2nd year college). College degree preferred but not required. Legal age of employment; at least 18 years old. All applicants will be processed virtually and remotely. Candidate(s) must be willing to work onsite once identified.

About Us Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees. We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company. Our Core Values: Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal Our Mission : To create conditions within which people can thrive! We are seeking a proactive and results-driven Recruitment Assistant Manager to support the volume talent acquisition process within our organization. The ideal candidate will assist in developing recruitment strategies, managing the recruitment team, and ensuring a smooth and efficient hiring process that aligns with our organizational goals. Qualifications Proven work total experience of min. 5 years from which at least 1 year as a Recruiting Manager and has strong account management experience. Hands-on experience with Applicant Tracking Systems and HR databases-Preferred. Intermediate to advance experience in using Google Suite or MS Office applications. Experience with (phone and in-person) interviews, candidate screening and evaluation. Experience in leading and managing in a hybrid set up (onsite & remote/virtual) environment. Familiarity with social media and other professional networks. Proven to have been very collaborative and with high level of accountability and ownership of the targets and metrics. Excellent verbal and written communication and team management skills. Confident, articulate and with good presentation skills. Strong decision-making skills, critical thinking and problem solving. Works with minimal supervision, manages own time effectively, maintains control over all current projects/responsibilities. Follows up on relevant concerns with stakeholders proactively. Willing to work onsite Responsibilities This role requires a great sense of account management or at times partnership with multiple teams and departments in the organization. Thus it is expected he/she strives to be the best consultant to them, while not being an order taker of what to do , how or when to do it. He/she must arrive at a sound decision factoring in all data points at hand. Great grasps and understanding of the gap between things that are working and not working; thus, quickly making educated and data driven decisions to resolve the problem at hand. Work with key stakeholders, assisting them in understanding current and future workforce planning requirements in the context of delivering results in a rapidly and constantly changing environment. Work closely with business leaders to influence and deliver quality assessment and high touch candidate experience through all aspects of the recruitment funnel. Develop and execute plans to identify and drive productivity improvements that enable the team to deliver to hiring goals without having to scale deployed resources at a rate faster than the business is growing. Promote a culture of constant improvement, identifying, and implementing projects in order to increase business-wide recruiting effectiveness and efficiency. Show more Show less