Full Potential Solutions

Overview: Full Potential Solutions (FPS) is a performance-based outsourcing firm headquartered in Boston, MA, with operations in Kansas City, MO; Metro Manila, Philippines, and Chennai, India. We employ the best people, processes, and proprietary technology available to deliver multichannel solutions for our clients and provide fulfilling careers for our employees. We invest in people and culture because we believe that happy, fulfilled teams achieve great things! By putting people first, we drive breakthrough results. We offer a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high potential career growth with a fast-growing company. We are committed to creating a culture where people can succeed and reach their full potential. Our Core Values: Integrity - Do what's right for everyone: clients, shareholders, partners, and colleagues. TEAM is more important than self to create an atmosphere of mutual respect. Excellence - Deliver exceptional client results, reward and recognize performance, and be in a relentless pursuit for improvement. Make your work and your goals personal. Accountability - Act like an owner. Take pride in your work. Grace - Respect and appreciate differences. Care for one another and embrace humility. Responsibilities: Professionally handle incoming customers' inquiries (via phone, chat & email). Performs 50% voice and 50% non voice tasks. Thoroughly and efficiently gather required customer information Research remittance information and updated status of the transaction. Review documents shared by customers to match with Internal information. Work closely with Partners and other stakeholders to ensure delivery of remittance submitted. Meet and exceed company and individual performance metrics. Be a reliable and agile resource for customer service. Qualifications: Soft Skills Good oral and written business English communication skills with emphasis on comprehension, fluency and sentence construction. Excellent multi tasking ability and research skills. Good customer service orientation. Ability to set expectations, deliver and mediate information in a positive way. Good attention to details and meticulous attitude. Good time management skills. Critical thinking and decision-processing skills. Ability to work in a routinary environment, strong self-discipline, work ethic and resilience. Must be willing to work onsite (Amar Business Zone Swati Park, Veerbhadra Nagar, Baner, Pune, Maharashtra India). Must be willing to work in a shifting schedule including weekends and holidays. Technical Skills Typing speed of at least 35 WPM. Effective business writing skills. Experience in using multiple web tools is a must. Good internet and computer navigation skills. Experience, Education, Age Preferably with 1 year customer experience in a financial technology account. Customer service experience or call center experience in remittance companies and delivery service business industries is also a plus. Multi channel and omni channel experience is also an advantage (voice and non voice experience). Completed Senior High School or it’s equivalent (2nd year college). College degree preferred but not required. Legal age of employment; at least 18 years old. All applicants will be processed virtually and remotely. Candidate(s) must be willing to work onsite once identified.

About Us Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees. We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company. Our Core Values: Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal Our Mission : To create conditions within which people can thrive! We are seeking a proactive and results-driven Recruitment Assistant Manager to support the volume talent acquisition process within our organization. The ideal candidate will assist in developing recruitment strategies, managing the recruitment team, and ensuring a smooth and efficient hiring process that aligns with our organizational goals. Qualifications Proven work total experience of min. 5 years from which at least 1 year as a Recruiting Manager and has strong account management experience. Hands-on experience with Applicant Tracking Systems and HR databases-Preferred. Intermediate to advance experience in using Google Suite or MS Office applications. Experience with (phone and in-person) interviews, candidate screening and evaluation. Experience in leading and managing in a hybrid set up (onsite & remote/virtual) environment. Familiarity with social media and other professional networks. Proven to have been very collaborative and with high level of accountability and ownership of the targets and metrics. Excellent verbal and written communication and team management skills. Confident, articulate and with good presentation skills. Strong decision-making skills, critical thinking and problem solving. Works with minimal supervision, manages own time effectively, maintains control over all current projects/responsibilities. Follows up on relevant concerns with stakeholders proactively. Willing to work onsite Responsibilities This role requires a great sense of account management or at times partnership with multiple teams and departments in the organization. Thus it is expected he/she strives to be the best consultant to them, while not being an order taker of what to do , how or when to do it. He/she must arrive at a sound decision factoring in all data points at hand. Great grasps and understanding of the gap between things that are working and not working; thus, quickly making educated and data driven decisions to resolve the problem at hand. Work with key stakeholders, assisting them in understanding current and future workforce planning requirements in the context of delivering results in a rapidly and constantly changing environment. Work closely with business leaders to influence and deliver quality assessment and high touch candidate experience through all aspects of the recruitment funnel. Develop and execute plans to identify and drive productivity improvements that enable the team to deliver to hiring goals without having to scale deployed resources at a rate faster than the business is growing. Promote a culture of constant improvement, identifying, and implementing projects in order to increase business-wide recruiting effectiveness and efficiency. Show more Show less

Overview: Full Potential Solutions (FPS) is a performance-based outsourcing firm headquartered in Boston, MA, with operations in Kansas City, MO; Metro Manila, Philippines, and Chennai, India. We employ the best people, processes, and proprietary technology available to deliver multichannel solutions for our clients and provide fulfilling careers for our employees. We invest in people and culture because we believe that happy, fulfilled teams achieve great things! By putting people first, we drive breakthrough results. We offer a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high potential career growth with a fast-growing company. We are committed to creating a culture where people can succeed and reach their full potential. Our Core Values: Integrity - Do what's right for everyone: clients, shareholders, partners, and colleagues. TEAM is more important than self to create an atmosphere of mutual respect. Excellence - Deliver exceptional client results, reward and recognize performance, and be in a relentless pursuit for improvement. Make your work and your goals personal. Accountability - Act like an owner. Take pride in your work. Grace - Respect and appreciate differences. Care for one another and embrace humility. Responsibilities: Professionally handle incoming customers' inquiries (via phone, chat & email). Performs 50% voice and 50% non voice tasks. Thoroughly and efficiently gather required customer information Research remittance information and updated status of the transaction. Review documents shared by customers to match with Internal information. Work closely with Partners and other stakeholders to ensure delivery of remittance submitted. Meet and exceed company and individual performance metrics. Be a reliable and agile resource for customer service. Qualifications: Soft Skills Good oral and written business English communication skills with emphasis on comprehension, fluency and sentence construction. Excellent multi tasking ability and research skills. Good customer service orientation. Ability to set expectations, deliver and mediate information in a positive way. Good attention to details and meticulous attitude. Good time management skills. Critical thinking and decision-processing skills. Ability to work in a routinary environment, strong self-discipline, work ethic and resilience. Must be willing to work onsite (Amar Business Zone Swati Park, Veerbhadra Nagar, Baner, Pune, Maharashtra India). Must be willing to work in a shifting schedule including weekends and holidays. Technical Skills Typing speed of at least 35 WPM. Effective business writing skills. Experience in using multiple web tools is a must. Good internet and computer navigation skills. Experience, Education, Age Preferably with 1 year customer experience in a financial technology account. Customer service experience or call center experience in remittance companies and delivery service business industries is also a plus. Multi channel and omni channel experience is also an advantage (voice and non voice experience). Completed Senior High School or it’s equivalent (2nd year college). College degree preferred but not required. Legal age of employment; at least 18 years old. All applicants will be processed virtually and remotely. Candidate(s) must be willing to work onsite once identified.

About Us Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees. We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company. Our Core Values: Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal Our Mission : To create conditions within which people can thrive! As a Customer Experience Associate, you will handle customer inquiries via phone, chat, and email, balancing both voice and non-voice tasks. You will gather and verify customer information, research transaction statuses, and collaborate with partners for efficient remittance delivery. Meeting performance metrics and providing exceptional customer service are key responsibilities. Duties and Responsibilities: Professionally handle incoming customers' inquiries (via phone, chat & email). Performs 50% voice and 50% non voice tasks. Thoroughly and efficiently gather required customer information Research remittance information and updated status of the transaction. Review documents shared by customers to match with Internal information. Work closely with Partners and other stakeholders to ensure delivery of remittance submitted. Meet and exceed company and individual performance metrics. Be a reliable and agile resource for customer service. Qualifications Soft Skills Good oral and written business English communication skills with emphasis on comprehension, fluency and sentence construction. Excellent multi tasking ability and research skills. Good customer service orientation. Ability to set expectations, deliver and mediate information in a positive way. Good attention to details and meticulous attitude. Good time management skills. Critical thinking and decision-processing skills. Ability to work in a routinely environment, strong self-discipline, work ethic and resilience. Must be willing to work onsite (Yerawada, Pune, Maharashtra). Must be willing to work in a shifting schedule including weekends and holidays. Technical Skills Typing speed of at least 35 WPM. Effective business writing skills. Experience in using multiple web tools is a must. Good internet and computer navigation skills. Experience, Education, Age Preferably with 1 year customer experience in a financial technology account. Customer service experience or call center experience in remittance companies and delivery service business industries is also a plus. Multi channel and omni channel experience is also an advantage (voice and non voice experience). College Graduate or completed 3 year Bachelor’s College Degree. Candidates must be of legal working age, between 18 and 42 years old.

About Us Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees. We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company. Our Core Values: Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal Our Mission : To create conditions within which people can thrive! We are seeking a dynamic and experienced Training Manager to lead the design, development, and delivery of training programs that enhance employee skills, performance, and productivity. The Training Manager will collaborate with department heads and subject matter experts to assess training needs, develop curriculum, and implement learning solutions aligned with the company’s goals and values. Duties and Responsibilities: Develop and execute a strategic training roadmap across departments to support business objectives. Conduct needs assessments and skill gap analyses to identify learning and development requirements. Design engaging training programs, workshops, and e-learning courses using various methodologies. Manage the end-to-end training cycle, including planning, coordination, delivery, and evaluation. Supervise and coach trainers and facilitators, ensuring consistency and quality in content delivery. Monitor training effectiveness through feedback, assessments, and performance metrics. Maintain accurate training records and reports for compliance and audit purposes. Support onboarding and orientation programs for new hires. Stay current on industry trends and incorporate best practices into training initiatives. Partner with stakeholders to drive a culture of continuous learning and professional development. Qualifications: Proven experience (typically 7+ years) in a training or learning and development role, with at least 3 years in a managerial or leadership capacity. Strong knowledge of adult learning principles and instructional design methodologies. Excellent communication, presentation, and facilitation skills. Experience with Learning Management Systems (LMS) and e-learning platforms. Strong organizational and project management skills. Ability to analyze data and use insights to improve training outcomes. Certification in training or instructional design (e.g., CPTM, ATD, or similar) is a plus. Willing to work onsite and on a shifting schedule.

About Us Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees. We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company. Our Core Values: Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal Our Mission : To create conditions within which people can thrive! We are seeking a proactive and results-driven Recruitment Assistant Manager to support the volume talent acquisition process within our organization. The ideal candidate will assist in developing recruitment strategies, managing the recruitment team, and ensuring a smooth and efficient hiring process that aligns with our organizational goals. Responsibilities: This role requires a great sense of account management or at times partnership with multiple teams and departments in the organization. Thus it is expected he/she strives to be the best consultant to them, while not being an order taker of what to do , how or when to do it. He/she must arrive at a sound decision factoring in all data points at hand. Great grasps and understanding of the gap between things that are working and not working; thus, quickly making educated and data driven decisions to resolve the problem at hand. Work with key stakeholders, assisting them in understanding current and future workforce planning requirements in the context of delivering results in a rapidly and constantly changing environment. Work closely with business leaders to influence and deliver quality assessment and high touch candidate experience through all aspects of the recruitment funnel. Develop and execute plans to identify and drive productivity improvements that enable the team to deliver to hiring goals without having to scale deployed resources at a rate faster than the business is growing. Promote a culture of constant improvement, identifying, and implementing projects in order to increase business-wide recruiting effectiveness and efficiency. Qualifications: Proven work total experience of min. 5 years from which at least 1 year as a Recruiting Manager and has strong account management experience. Hands-on experience with Applicant Tracking Systems and HR databases-Preferred. Intermediate to advance experience in using Google Suite or MS Office applications. Experience with (phone and in-person) interviews, candidate screening and evaluation. Experience in leading and managing in a hybrid set up (onsite & remote/virtual) environment. Familiarity with social media and other professional networks. Proven to have been very collaborative and with high level of accountability and ownership of the targets and metrics. Excellent verbal and written communication and team management skills. Confident, articulate and with good presentation skills. Strong decision-making skills, critical thinking and problem solving. Works with minimal supervision, manages own time effectively, maintains control over all current projects/responsibilities. Follows up on relevant concerns with stakeholders proactively. Graduate in any field – preferably in Psychology.

About Us Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees. We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company. Our Core Values: Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal Our Mission : To create conditions within which people can thrive! As a Customer Experience Associate, you will handle customer inquiries via phone, chat, and email, balancing both voice and non-voice tasks. You will gather and verify customer information, research transaction statuses, and collaborate with partners for efficient remittance delivery. Meeting performance metrics and providing exceptional customer service are key responsibilities. Duties and Responsibilities: Professionally handle incoming customers' inquiries (via phone, chat & email). Performs 50% voice and 50% non voice tasks. Thoroughly and efficiently gather required customer information Research remittance information and updated status of the transaction. Review documents shared by customers to match with Internal information. Work closely with Partners and other stakeholders to ensure delivery of remittance submitted. Meet and exceed company and individual performance metrics. Be a reliable and agile resource for customer service. Qualifications Soft Skills Good oral and written business English communication skills with emphasis on comprehension, fluency and sentence construction. Excellent multi tasking ability and research skills. Good customer service orientation. Ability to set expectations, deliver and mediate information in a positive way. Good attention to details and meticulous attitude. Good time management skills. Critical thinking and decision-processing skills. Ability to work in a routinely environment, strong self-discipline, work ethic and resilience. Must be willing to work onsite (Yerawada, Pune, Maharashtra). Must be willing to work in a shifting schedule including weekends and holidays. Technical Skills Typing speed of at least 35 WPM. Effective business writing skills. Experience in using multiple web tools is a must. Good internet and computer navigation skills. Experience, Education, Age Preferably with 1 year customer experience in a financial technology account. Customer service experience or call center experience in remittance companies and delivery service business industries is also a plus. Multi channel and omni channel experience is also an advantage (voice and non voice experience). College Graduate or completed 3 year Bachelor’s College Degree. Candidates must be of legal working age, between 18 and 42 years old.

About Us Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees. We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company. Our Core Values: Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal Our Mission : To create conditions within which people can thrive! The Team Manager is the individual who exhibits the highest level of expertise in performing a specialized job, task, or skill within the organization. A Team Manager is an employee of the highest standards who upholds and enforces known processes and procedures allowed by their lines of business and as prescribed by the company’s code of conduct. Responsibilities: Manage the hiring, development, and performance of the team. Coach agents to successfully achieve their goals. Set team direction, resolve problems and provide guidance to members of the team. Inspire others to deliver their best daily. Work with peers to solve problems in creative ways. With excellent questioning and listening skills. With a strong ability to build rapport. Adapt departmental plans and priorities to address business and operational challenges. Perform supervisory audits as necessary. Qualifications: College degree is preferred Must have at least of 3+ years team leadership experience from a BPO/Call Center/Shared Services Customer Service industry - Money Remittance/FinTech background or related function. Demonstrated understanding of call center/customer service environment and a good knowledge of fintech operations. Experience communicating effectively across all levels of the organization. Must be a dependable, high-energy, detail-oriented person. Demonstrated embrace of our Core Values. Must be flexible with schedule and job duties. Willing to work onsite. Previous in-house Fintech experience on a global scale is a plus.

About Us Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees. We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company. Our Core Values: Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal Our Mission : To create conditions within which people can thrive! We are looking for a dynamic Workforce Management Senior Manager/Director who will oversee the operational and fiscal activities of the Workforce Management Team. This role will have the responsibility to ensure all team members are focused on the delivery of our company’s financial goals and the operational expectations of our client-partners. Duties and Responsibilities: Forecast and prepare for a call, email, and chat volume and monitor seat occupancy, average handle time, and other factors to measure campaign performance. Identify and report on account profitability opportunities and recommend strategies to improve campaign processes Analyze metrics and staffing on a consistent basis to maximize and make recommendations for efficiency on a global level across multiple client programs Work alongside operational team members to ensure that all client-partner and company goals and objectives are met Develop solutions, strategies, and action plans to improve business performance and client success Manage at least 20 headcount (1 Manager, 1 Assistant Manager, and 14 Real Time Analysts) Qualifications: 5-10 years of management experience within a contact center or Workforce department (required) Well-versed in end-to-end WFM cycle. Manual and Tool-based WFO software. Experience in client relationship management Strong analytical, problem-solving, technical, information-management, and decision-making skills Excellent verbal and written communication skills Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment Proven strong interpersonal and critical-thinking skills Exceptional time management, organizationa,l and prioritization skills to complete work in a timely manner Can work on a shifting schedule Can do hybrid work setup

Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees. We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company. Our Core Values: Integrity - Do what's right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect. Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement. Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate. Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal. Our Mission: To create conditions within which people can thrive! We are seeking a proactive and results-driven Recruitment Assistant Manager to support the volume talent acquisition process within our organization. The ideal candidate will assist in developing recruitment strategies, managing the recruitment team, and ensuring a smooth and efficient hiring process that aligns with our organizational goals. Responsibilities: This role requires a great sense of account management or at times partnership with multiple teams and departments in the organization. Thus it is expected he/she strives to be the best consultant to them, while not being an order taker of what to do, how, or when to do it. He/she must arrive at a sound decision factoring in all data points at hand. Great grasps and understanding of the gap between things that are working and not working; thus, quickly making educated and data-driven decisions to resolve the problem at hand. Work with key stakeholders, assisting them in understanding current and future workforce planning requirements in the context of delivering results in a rapidly and constantly changing environment. Work closely with business leaders to influence and deliver quality assessment and high touch candidate experience through all aspects of the recruitment funnel. Develop and execute plans to identify and drive productivity improvements that enable the team to deliver to hiring goals without having to scale deployed resources at a rate faster than the business is growing. Promote a culture of constant improvement, identifying, and implementing projects in order to increase business-wide recruiting effectiveness and efficiency. Qualifications: Proven work total experience of min. 5 years from which at least 1 year as a Recruiting Manager and has strong account management experience. Hands-on experience with Applicant Tracking Systems and HR databases-Preferred. Intermediate to advance experience in using Google Suite or MS Office applications. Experience with (phone and in-person) interviews, candidate screening and evaluation. Experience in leading and managing in a hybrid setup (onsite & remote/virtual) environment. Familiarity with social media and other professional networks. Proven to have been very collaborative and with a high level of accountability and ownership of the targets and metrics. Excellent verbal and written communication and team management skills. Confident, articulate, and with good presentation skills. Strong decision-making skills, critical thinking, and problem-solving. Works with minimal supervision, manages own time effectively, maintains control over all current projects/responsibilities. Follows up on relevant concerns with stakeholders proactively. Graduate in any field preferably in Psychology.,

As a Recruitment Assistant Manager at Full Potential Solutions (FPS), you will play a key role in supporting the volume talent acquisition process within our organization. Your proactive and results-driven approach will be essential in developing recruitment strategies, managing the recruitment team, and ensuring a smooth and efficient hiring process that aligns with our organizational goals. Your responsibilities will include working closely with key stakeholders to understand current and future workforce planning requirements, influencing and delivering quality assessment, and providing a high-touch candidate experience throughout the recruitment funnel. You will be expected to identify areas for productivity improvements, drive business-wide recruiting effectiveness and efficiency, and promote a culture of constant improvement. To excel in this role, you should have a minimum of 5 years of total work experience, with at least 1 year as a Recruiting Manager and strong account management experience. Hands-on experience with Applicant Tracking Systems and HR databases is preferred, along with intermediate to advanced proficiency in using Google Suite or MS Office applications. You should also have experience with conducting interviews, candidate screening, and evaluation, as well as leading and managing in a hybrid onsite and remote/virtual environment. The ideal candidate will be collaborative, accountable, and proactive in managing targets and metrics. Excellent verbal and written communication skills, team management abilities, and decision-making skills are crucial for success in this role. A graduate in any field, preferably in Psychology, you should be confident, articulate, and possess good presentation skills. Working effectively with minimal supervision, managing your time efficiently, and following up on relevant concerns with stakeholders proactively are key attributes for this position. Join FPS in creating conditions within which people can thrive, and contribute to our mission by driving impactful recruitment strategies and delivering exceptional results in a rapidly evolving environment.,

As a Training Manager at Full Potential Solutions (FPS), you will play a crucial role in leading the design, development, and delivery of training programs to enhance employee skills, performance, and productivity. Collaborating with department heads and subject matter experts, you will assess training needs, develop curriculum, and implement learning solutions aligned with the company's goals and values. Your responsibilities will include developing and executing a strategic training roadmap across departments to support business objectives, conducting needs assessments and skill gap analyses, designing engaging training programs using various methodologies, and managing the end-to-end training cycle. Additionally, you will supervise and coach trainers and facilitators, monitor training effectiveness, maintain accurate training records, and support onboarding and orientation programs for new hires. To excel in this role, you should have at least 7 years of experience in a training or learning and development role, with 3 years in a managerial capacity. Strong knowledge of adult learning principles, instructional design methodologies, excellent communication skills, and experience with Learning Management Systems (LMS) are essential. Your organizational skills, project management abilities, and data analysis proficiency will be key to improving training outcomes. Certification in training or instructional design (e.g., CPTM, ATD) would be advantageous. Furthermore, you should be willing to work onsite and on a shifting schedule to fulfill the duties and responsibilities of this position. Join us at Full Potential Solutions, where we prioritize our people and culture, and create conditions for our employees to thrive. Be part of a fast-growing global company that values integrity, excellence, accountability, and grace, and offers competitive benefits and opportunities for career growth.,

As a Customer Service Representative at Full Potential Solutions (FPS), a performance-based outsourcing firm, your role will involve professionally handling incoming customers" inquiries through phone, chat, and email. You will be responsible for performing both voice and non-voice tasks, with a focus on gathering required customer information efficiently and researching remittance details and transaction status. Collaborating closely with partners and stakeholders, you will ensure the smooth delivery of remittances submitted by customers. You will be expected to meet and exceed company and individual performance metrics, serving as a reliable and agile resource for customer service. In this role, your soft skills will be crucial, including excellent oral and written business English communication skills, strong multi-tasking abilities, good customer service orientation, and attention to detail. Your ability to set expectations, deliver information positively, and handle tasks in a routinary environment will be essential. Critical thinking, decision-making skills, and effective time management will also play a key role in your success. Technical skills required for this position include a typing speed of at least 35 words per minute, effective business writing skills, experience in using various web tools, and proficient internet and computer navigation skills. Ideally, you will have at least 1 year of customer experience in a financial technology account, along with customer service or call center experience in remittance companies and delivery service industries. Experience in multi-channel and omni-channel environments (voice and non-voice) will be advantageous. While a college degree is preferred, completion of Senior High School or its equivalent is required, and candidates must be at least 18 years old to be considered for this position. This role will require you to work onsite at Amar Business Zone Swati Park, Veerbhadra Nagar, Baner, Pune, Maharashtra, India. You should be willing to work in a shifting schedule that includes weekends and holidays. All applicants will undergo virtual processing, with successful candidates transitioning to onsite work upon selection.,

As a Team Manager at Full Potential Solutions (FPS), you will play a crucial role in leading a team to success and fostering a culture of excellence and growth. FPS is a performance-based technology services firm that prioritizes its 6,000 employees across 19 locations in 11 countries. We believe in investing in our people and creating a work environment where everyone can thrive and reach their full potential. Your primary responsibilities will include managing the hiring, development, and performance of your team, coaching agents to achieve their goals, and providing guidance to team members. You will set the team's direction, resolve challenges, and inspire others to deliver their best every day. Collaboration with peers to solve problems creatively will be essential, along with conducting supervisory audits as needed. To excel in this role, you should have at least 3+ years of team leadership experience in the BPO/Call Center/Customer Service industry, preferably with a background in Money Remittance/FinTech or related functions. A college degree is preferred, along with a demonstrated understanding of call center and customer service environments. Effective communication skills across all levels of the organization, high energy, attention to detail, and flexibility in schedule and job duties are key qualities we are seeking. At FPS, we uphold core values of Integrity, Excellence, Accountability, and Grace. If you are a dependable, detail-oriented individual who embraces these values and is willing to work onsite, this could be the perfect opportunity for you. Previous in-house Fintech experience on a global scale would be a definite plus in this role. Join us at Full Potential Solutions, where we are dedicated to creating conditions for our people to thrive and succeed.,

You will be joining Full Potential Solutions (FPS), a performance-based omnichannel solutions organization with a global presence. At FPS, we prioritize our culture and employees, believing that happy teams lead to exceptional results. As a rapidly growing company, we are dedicated to employing the best talent and utilizing innovative technology to deliver groundbreaking solutions for our clients while fostering fulfilling careers for our employees. As an Operations Manager, you will be responsible for overseeing the day-to-day operations of a FinTech campaign, ensuring operational excellence, client satisfaction, and team performance within a fast-paced and compliance-driven environment. Your role will involve managing key operational workflows, supporting client initiatives, optimizing team efficiency, and ensuring the successful delivery of KPIs and service standards. Collaboration with cross-functional teams such as Training, Quality, Workforce, and HR will be crucial in supporting the smooth execution of the campaign. You will be required to develop and implement operational strategies to enhance efficiency, customer satisfaction, and overall business results. Monitoring and analyzing campaign metrics, initiating corrective actions when necessary, and ensuring team leads/supervisors receive proper coaching and development are also key responsibilities. As the main point of contact for client communication and reporting, transparency and alignment will be essential in your role. Additionally, adherence to financial regulations, data privacy policies, and industry-specific compliance requirements is paramount. Leading regular business reviews with internal and external stakeholders, contributing to forecasting, capacity planning, and resource allocation are also part of your duties. To qualify for this position, you should possess a Bachelor's degree in Business, Operations Management, Finance, or a related field, along with a minimum of 3-5 years of experience in operations management, preferably in a BPO or tech-enabled services environment. Prior experience supporting a FinTech or financial services campaign is advantageous. Strong leadership and people management skills, proficiency in operational tools, CRM platforms, workforce systems, and reporting dashboards, as well as a solid understanding of financial compliance and risk management, are required. Excellent communication, organizational, and analytical skills, a strong problem-solving mindset, and the ability to make data-driven decisions are necessary for success in this role. You should also be willing to work onsite and in shifting schedules to meet the demands of the position.,

About Us Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees. We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company. Our Core Values: Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal Our Mission : To create conditions within which people can thrive! As a Customer Experience Associate, you will handle customer inquiries via phone, chat, and email, balancing both voice and non-voice tasks. You will gather and verify customer information, research transaction statuses, and collaborate with partners for efficient remittance delivery. Meeting performance metrics and providing exceptional customer service are key responsibilities. Duties and Responsibilities: Professionally handle incoming customers' inquiries (via phone, chat & email). Performs 50% voice and 50% non voice tasks. Thoroughly and efficiently gather required customer information Research remittance information and updated status of the transaction. Review documents shared by customers to match with Internal information. Work closely with Partners and other stakeholders to ensure delivery of remittance submitted. Meet and exceed company and individual performance metrics. Be a reliable and agile resource for customer service. Qualifications Soft Skills Good oral and written business English communication skills with emphasis on comprehension, fluency and sentence construction. Excellent multi tasking ability and research skills. Good customer service orientation. Ability to set expectations, deliver and mediate information in a positive way. Good attention to details and meticulous attitude. Good time management skills. Critical thinking and decision-processing skills. Ability to work in a routinely environment, strong self-discipline, work ethic and resilience. Must be willing to work onsite (Yerawada, Pune, Maharashtra). Must be willing to work in a shifting schedule including weekends and holidays. Technical Skills Typing speed of at least 35 WPM. Effective business writing skills. Experience in using multiple web tools is a must. Good internet and computer navigation skills. Experience, Education, Age Preferably with 1 year customer experience in a financial technology account. Customer service experience or call center experience in remittance companies and delivery service business industries is also a plus. Multi channel and omni channel experience is also an advantage (voice and non voice experience). College Graduate or completed 3 year Bachelor’s College Degree. Candidates must be of legal working age, between 18 and 42 years old.

Salesforce Developer with CTI Experience Min 5+ years of experience Remote (India), 2–11 PM IST shift. Immediate joiners preferred. Please reach out if you're interested or know someone who might be! CTI Experience is a MUST

About Us Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees. We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company. Our Core Values: Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal Our Mission : To create conditions within which people can thrive! Insert Brief of Position Here: Duties and Responsibilities: Responsibility 1 Responsibility 2 Responsibility 3 Qualifications: Qualification 1 Qualification 2 Qualification 3

About Us Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees. We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company. Our Core Values: Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal Our Mission : To create conditions within which people can thrive! Duties and Responsibilities: Professionally handle incoming customers' inquiries (via phone, chat & email). Performs 50% voice and 50% non voice tasks. Thoroughly and efficiently gather required customer information Research remittance information and updated status of the transaction. Review documents shared by customers to match with Internal information. Work closely with Partners and other stakeholders to ensure delivery of remittance submitted. Meet and exceed company and individual performance metrics. Be a reliable and agile resource for customer service. Qualifications Soft Skills Good oral and written business English communication skills with emphasis on comprehension, fluency and sentence construction. Excellent multi tasking ability and research skills. Good customer service orientation. Ability to set expectations, deliver and mediate information in a positive way. Good attention to details and meticulous attitude. Good time management skills. Critical thinking and decision-processing skills. Ability to work in a routinely environment, strong self-discipline, work ethic and resilience. Must be willing to work onsite (Yerawada, Pune, Maharashtra). Must be willing to work in a shifting schedule including weekends and holidays. Technical Skills Typing speed of at least 35 WPM. Effective business writing skills. Experience in using multiple web tools is a must. Good internet and computer navigation skills. Experience, Education, Age Preferably with 1 year customer experience in a financial technology account. Customer service experience or call center experience in remittance companies and delivery service business industries is also a plus. Multi channel and omni channel experience is also an advantage (voice and non voice experience). College Graduate or completed 3 year Bachelor’s College Degree. Candidates must be of legal working age, between 18 and 42 years old.