About Remote
Remote is solving modern organizations biggest challenge navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!
How We Work
We thrive on asynchronous work, allowing flexible schedules. We empower ownership and proactive action.
The Role
As a Customer Success Manager APAC, you'll be a trusted advisor and advocate for our customers, building strong relationships and ensuring customer retention. You will be in charge of the entire customer lifecycle, from the onboarding phase to an established partnership with them.
What Do You Bring
- A Strong expertise in the customer lifecycle, with particular emphasis on the customer retention, churn mitigation, and business reviews
- Successful implementation of Customer Success Plans / goals setting strategies
- Proven track record of growing and developing customers, with a keen ability to understand client needs and suggest targeted solutions.
- Extensive knowledge of managing complex implementation/onboarding projects and working with a medium-sized book of clients.
- Excellent attention to detail.
- A strong passion for problem-solving and executing strategies across a wide variety of technical scenarios and customer verticals.
- Deep understanding of the different stakeholders in your book of business and how to address them in writing, speaking, and presenting.
- Fluent written and spoken English, with well-structured communication skills.
What Will You Do
- Manage the entire customer journey, fostering long-term partnerships.
- Set and achieve Success Plans with your customers on a regular basis.
- Deliver business reviews in partnership with our sales team.
- Collaborate with Sales on customer expectations.
- Identify and leverage upselling and cross-selling opportunities.
- Share customer feedback to improve team processes.
- Act as a trusted advisor on product functionality.
- Ensure high-quality service delivery.
- Educate and train customers on product use.
- Monitor customer health to prevent churn and manage escalations.
Remote Compensation Philosophy
Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.The base salary range for this full-time position is $36,950 USD to $83,100 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.
At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.
Application process
- Exercise - Async
- Team Interview (CS members)
- Hiring Manager call
- Recruiting call
- Bar Raiser interview
- Prior employment verification check
Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.
At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.
