Business Operations Specialist

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IndiaMart

Business Operations Specialist

This role is perfect for someone who enjoys structured problem-solving, process building, metric tracking, and acting as the glue between teams. You’ll work directly with Founders, Sales, Engineering, and GTM teams to ensure smooth functioning of internal operations and external deployments.

• Own end-to-end execution of internal strategic initiatives across product, ops, GTM, and delivery
• Build and maintain OKR trackers, weekly dashboards, and reporting cadences
• Coordinate with internal and external stakeholders to ensure on-time project completion
• Monitor progress, flag blockers, and ensure action items are closed with accountability

• Identify recurring execution gaps and design lean processes to fix them
• Document SOPs, playbooks, and workflows across teams (e.g., onboarding, handoffs, implementation)
• Standardize daily/weekly operating rhythms across GTM, success, and ops functions
• Build process automation using Notion, Google Sheets, Zapier, or low-code tools

• Set up dashboards and reports for team performance, client onboarding, feedback loops, and more
• Support weekly business reviews with data, slides, and insights
• Maintain cross-functional visibility into live deals, pilots, delivery progress, and blockers
• Support adoption and hygiene of internal tools (e.g., HubSpot, ClickUp, Notion)

• Shadow the founding team on select priorities (e.g., key client tracking, hiring, operations scale-up)
• Support investor/board updates with execution summaries, project trackers, and impact reports
• Help coordinate internal offsites, hiring sprints, weekly reviews, and inter-departmental initiatives

• 0–4 years of experience in business operations, program management, consulting, or high-growth startups
• Strong problem-solving skills, with ability to break down complex workflows into structured systems
• Proficient in Google Sheets, Notion, and basic dashboarding/reporting (Data Studio, Power BI, or similar)
• Excellent verbal and written communication; strong documentation hygiene
• High accountability, speed of execution, and bias for action
• Experience working with or coordinating across Sales, Product, Customer Success, or Delivery teams
• Prior exposure to working with CRM, project management, or process automation tools

• Prior startup experience in a strategy, ops, or chief of staff-style role
• Comfort with product-led, B2B SaaS workflows or client-facing implementations
• Working knowledge of tools like HubSpot, ClickUp, Notion, Zapier, Retool, or similar platforms
• Exposure to dashboarding or metric-tracking workflows for sales or operations
• Interest in scaling systems and operations in a fast-moving tech company

• Process bottlenecks eliminated and replaced with simple SOPs
• All weekly cross-functional reviews, trackers, and status updates automated and consistent
• Execution clarity across departments increased, and friction reduced
• Founders and team leaders equipped with accurate dashboards and insights
• Time-to-deploy, implementation errors, and internal coordination gaps significantly reduced

• Competitive compensation
• ESOP eligibility after demonstrated performance
• High-visibility role working directly with founders and leadership
• Accelerated learning in operations, business design, and internal systems
• Exposure to every aspect of a high-growth GenAI SaaS company—from deal desk to delivery
• Fast-track career growth into Chief of Staff, Ops Lead, or cross-functional leadership roles

0–6 Months

6–12 Months

12–24 Months

careers@darwix.ai

Application – Business Operations Specialist – [Your Name]

Optional: Include a short note describing a process or dashboard you designed that improved internal clarity or execution.

If you’re looking to be the engine behind precision, clarity, and scale at one of India’s most exciting GenAI startups, this is your opportunity.