Business Operations Specialist

Business Operations Specialist

Responsibilities:

• Pipeline Management:

• Conduct regular hygiene checks on pipeline data to ensure accuracy, completeness, and consistency
• Maintain and update the real-time dashboard by ensuring accurate and timely feeding of pipeline data

• Marketing Management:

• Lead and coordinate for marketing initiatives for both functions – Software, Partnerships & alliances
• Work on required documentation as well as data base management for campaigns

• Reporting & Analysis:

• Prepare and deliver accurate daily, weekly, and monthly reports without any misses, ensuring timely distribution to relevant stakeholders
• Develop and present multi-dimensional performance review templates and views for various functions to key management personnel monthly
• Ensure timely preparation and delivery of board decks on a periodic basis
• Conduct in-depth analysis of existing data to identify trends, opportunities, and areas for improvement

• Operational Efficiency & Process Improvement:

• Identify bottlenecks and inefficiencies in current workflows across all functions.
• Design and implement highly effective and streamlined processes to optimize operational efficiency.
• Reduce administrative tasks by identifying opportunities for process automation and actively working on their implementation.

• Inside sales & Lead generation activities :

• Manage lead funnel with various lead generation avenues and track weekly to share timely recommendations
• Lead outreach and set up key meetings for team members

• Coordination & alignment with HQ:

• Work as bridge between Business functions and HQ to coordinate and align on various scheduled as well as ad-hoc reports, initiatives

Qualifications:

• 3-4 years of experience in an MIS, Inside Sales Operations, or Sales Operations role
• Proficient in data analysis tools (e.g., Excel, SQL, BI tools like Tableau/Power BI)
• Strong analytical and problem-solving skills with the ability to translate data into actionable insights
• Proven track record of designing and optimizing operational processes
• Meticulous attention to detail and a commitment to data accuracy
• Excellent written and verbal communication skills with the ability to present complex information clearly to diverse audiences
• Demonstrated ability to manage multiple projects simultaneously and deliver on deadlines
• Strong interpersonal skills and ability to collaborate effectively with cross-functional teams