At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. Those in Salesforce system integration at PwC will focus on connecting Salesforce with other systems, applications, or databases to enable seamless data flow and process automation. You will be responsible for designing, developing, and implementing integration solutions using various integration technologies and tools, such as Salesforce APIs, middleware platforms, and web services.Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Craft and convey clear, impactful and engaging messages that tell a holistic story.
- Apply systems thinking to identify underlying problems and/or opportunities.
- Validate outcomes with clients, share alternative perspectives, and act on client feedback.
- Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
- Deepen and evolve your expertise with a focus on staying relevant.
- Initiate open and honest coaching conversations at all levels.
- Make difficult decisions and take action to resolve issues hindering team effectiveness.
- Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
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Job Summary -
A career in our Managed Services team will provide you an opportunity to collaborate with a wide arrayof teams to help our clients implement and operate new capabilities, achieve operational efficiencies,and harness the power of technology. Our Application Evolution Services team will provide you with theopportunity to help organizations harness the power of their enterprise applications by optimizing thetechnology while driving transformation and innovation to increase business performance. We assistour clients in capitalizing on technology improvements, implementing new capabilities, and achievingoperational efficiencies by managing and maintaining their application ecosystems. We help our clientsmaximize the value of their Salesforce investment by managing the support and continuoustransformation of their solutions in areas such as sales, service, marketing and customer relationshipManagement.
Minimum Degree Required (BQ) *:
Bachelor’s Degree
Degree Preferred
Bachelor's degree
Required Field(s) Of Study (BQ)
Preferred Field(s) of Study:
Computer and Information Science, Management Information Systems
Minimum Year(s) of Experience (BQ) *:
US
Certification(s) Preferred
Minimum of 7 years of experienceSalesforce.com certifications: Certified Administrator, Certified Developer, Certified Business Analyst, or Certified Sales/Service Consultant;Additional specialized Salesforce.com certifications such as Marketing Cloud, Experience Cloud, App Builder, AI Associate
Preferred Knowledge/Skills *:
Demonstrates intimate level of abilities and/or a proven record of success identifying and addressing client needs:
- Acts as Salesforce domain specialist and provides coaching, mentoring, guidance and feedback to develop skills of team members;
- Analyzes and customizes Salesforce seasonal release notes for engagements, presenting them to clients;
- Serve as an SME for resolving complex production support issues and enhancements, staying current on Salesforce’s product roadmap and proposing solutions to clients;
- Leads ticket procedure calls with clients in their area of expertise;
- Leads design, development, and deployment of enhancements;
- Designs and develops deliverables/processes to improve delivery quality and efficiency;
- Leads aspects of delivery on multiple engagements;
- Manages client relationships and expectations, confirming client satisfaction of services;
- Leads delivery resource recruitment efforts;
- Develops training and certification plans for delivery resources;
- Conceptualizes, designs, and develops deliverables/processes to improve delivery quality and efficiency;
- Facilitates team operations management of multiple engagements and clients;
- Possesses strong functional and/or technical skills in Salesforce to provide solution architecture, design trade-offs, and ability to decipher design choices;
- Has ability to provide functional and/or technical leadership setting industry leading practices including quality of design, implementation, maintenance, and support;
- Possesses extensive experience in Force.com platform using Apex, Lightning and LWC;
- Proven experience with software configuration, Mobile solutions, Apex coding, or Visualforce coding experience with Salesforce and/or Veeva;
- Understanding of enterprise applications to which Salesforce.com clouds (for example: Sales, Service, Marketing, Revenue, Slack, MuleSoft) is commonly integrated to enable an end-to-end ecosystem for enterprise customers (e.g., SAP, Oracle, Marketo and related cloud and/or on-premises ERP business applications);
- Extensive abilities and/or a proven record of success serving as a solution or technical architect on one or more Salesforce Managed services engagements;
- Leads continuous improvement of solutions;
- Identifies automations and designs solutions to improve service delivery or simplify application processes for end users;
- Oversees transitioning and leading application support operations;
- Understands the common issues facing PwC's clients of specific industry sectors;
- Manages teams to deliver contracted services including troubleshooting and resolving production issues, developing and testing enhancements, and assessing impact of solutions within applications;
- Provides consistent communication of status to clients, including managing client expectations in regard to scope and service levels;
- Experience in:
- Development methodologies including Agile;
- Application technology stack for Salesforce;
- DevOps processes and tools; and,
- ITIL process knowledge/understanding is highly preferred.
- Should have strong technical skills in Salesforce to provide solution architecture, design trade-offs, and ability to decipher design choices.
- Should have managed multi environments, multi regions complex implementation support projects and therefore able to define scalable and robust solutions.
- Extensive experience in Force.com platform using Apex, Lightning and LWC.
- Solid implementation support experience using Sales / Service / Marketing /Custom cloud.
- Should have strong experience in working with middleware that supports Salesforce platforms like Mulesoft, Boomi, Informatica, Tibco, and Fusion middleware.
- Demonstrated solutioning experience in handling one or more Industry domain.
- Deep expertise in one or more Salesforce domain products – CPQ, CLM, nCino, Vlocity, FSL etc.
- Ability to address security complexities, and design solutions aligning with Salesforce security models.
- Experience in working with a broad range of emerging Salesforce products – B2B Commerce, Tableau CRM, CG Cloud, MFG Cloud, Loyalty cloud and Slack.
- Demonstrating ability to develop value propositions, solution approaches, and business proposals to meet client goals.
- Good experience with proposal activities like RFI/RFP analysis, RAID analysis, resource and effort estimation for Salesforce projects.
- Demonstrating communication skills to lead client executive discussions focused on scope, approach, design and implementation support considerations.
- Extensive experience managing and delivering multiple projects using Agile Methodology.
- Able to run practice initiatives and enable capabilities within the Salesforce practice.
- Good experience in articulating Point of Values and defining Go-to market solution.
- Review releases from Salesforce.com on a regular basis to determine new features that are appropriate for end users.
- Define, develop, and follow best practices in Salesforce.
- Able to handle data management inclusive of data load, data translation, data hygiene, data migration and integration.
- Proven ability to look at technical processes from a strategic standpoint and understand the inter-relationships.
- Recommend to team members or customers the appropriate and optimal use/configuration of a custom build solution.
- Familiarity building custom solutions on: SAP, Oracle, MS-SQL Server, or other RDMS.
- Proven track record of writing, interpreting, and managing deliverables of a consulting engagement.
- Awareness of the changing Cloud ecosystem and adjust to new technologies, methods and apps.
- Strong communication skills, negotiation skills, and conflict resolution.
- Possess advanced Salesforce certifications and Certified as Scrum Master.
- Demonstrating and directing multi-competency teams to deliver complex, quote-to-cash transformation programs.
Additional Information
- Experience Level: 12-15 years
