US Payroll

Project Services – Implementation Consultant ADP Lyric HCM

Position Title:

Senior Member Technical – G2L2

Mandatory Skillset

Payroll Experience (US Payroll)

Position Purpose:

Support the business org to achieve all departmental KPIs through the successful provision of Consulting and Project services to ADP Clients in line with agreed standards and timeframes.

Key Responsibilities:

• Define client requirements, provide gap analysis, document, help coordinate build and configure the outcome of these efforts.
• Partner with internal and external client stakeholders to develop an executable plan that accounts for both functional and technical work streams of the project.
• Provide best practice solutions based on customer defined business needs and business rules.
• Successfully implement custom solutions and associated services within required timeframes.
• Communicate with client throughout Implementation lifecycle – including face to face, written and verbal communication.
• Anticipate, identify, and analyze risks, problems and opportunities – establishing priorities and efficiently allocating and utilizing resources for resolutions.
• Apply project methodology – planning, follow up, reporting and quality assurance.
• Review and measure progress against specified criteria and deliverables, developing and implementing suitable corrective action as required.
• Successfully communicate at all levels of seniority in all mediums and display personal integrity and professionalism in all dealings with colleagues and clients.
• Keep up to date with technology and legislative developments as they relate to the product.
• Demonstrate high level of customer service across all internal and external stakeholders, in a fast paced and high-pressured environment.
• Development and maintenance of good working relationships with other Associates in accordance with ADP values.
• Ensure cooperation and sharing of skills and expertise.
• Ensuring all relevant issues and activities are entered into management systems.
• Achievement of team and individual KPIs.
• Responsible for driving own personal development plan.
• Anticipate and document risks, actioning accordingly and escalating to management where required.
• Conduct post-production reviews, share learnings and ensure as part of continuous improvement requirements.
• Act as subject matter expert on following topics within the HCM space; like Human Resources, Time, Payroll, Tax & Banking, Talent, Absence Management.

Human Resources

• Supports core HR configuration and functionality during implementation.
• Supports HR related data mapping, conversion and validation.
• Conducts detailed design session with client and develops the design document/business requirements document.
• Performs unit testing for configuration and any custom client functionality.
• Partners with client during testing on defect resolution during test cycles.
• Provides status updates to project manager.
• Partners with Client Success to transition to service.

Payroll

• Supports payroll configuration and functionality up during implementation.
• Supports PR related data mapping, conversion and validation.
• Conducts detailed design session with client and develops the design document/business requirements document.
• Prepares functional specifications for any customized development required for the client.
• Performs unit testing for configuration and any custom client functionality.
• Partners with client during testing on defect resolution during test cycles.
• Provides status updates to project manager.
• Partners with Client Success to transition to service.

Time

• Supports time system configuration and functionality during implementation.
• Supports Time related data mapping, conversion and validation.
• Conducts detailed design session with client and develops the design document/business requirements document.
• Prepares functional specifications for any customized development required for the client.
• Performs unit testing for configuration and any custom client functionality.
• Partners with client during testing on defect resolution during test cycles.
• Provides status updates to project manager.
• Partners with Client Success to transition to service.

Tax & Banking

• Setup and support Tax and Money Movement during Implementation.
• Project Management of client deployments while engaging with key stakeholders to ensure client expectations are met for Tax, Banking, and Full Level Tax.
• Conducts detailed design session to determine requirements and client expectations.
• Prepares legal documentation for client review and signature.
• Provides client level support and expertise on Tax and Banking questions.
• Partners with project team and client to ensure accurate, timely setup completion, providing updates to the project manager.
• Ensures timely reconciliation of quarterly and annual taxes, for Full Level Tax requirements.
• Partners with Client Success to support client needs.
• Helps to build and improve the implementation, training methodologies and tools needed for future implementations.

Talent (Compensation Planning

Goals & Performance)

• Supports core Compensation Management configuration and functionality during implementation.
• Conducts detailed design session with client and develops the design document/business requirements document.
• Performs unit testing for configuration.
• Partners with client during testing on defect resolution during test cycles.
• Trains the client on system functionality and administration.
• Provides status updates to project managers.
• Prepares Talent Client Success team members to support client once transitioned out of implementation.

Absence Management

• Responsible for accurate and complete analysis and documentation of client business rules and requirements via the Implementation Design Document.
• Owns the design and accurate execution/resolution of project test plans.
• Supports the client and Service/Operations for a one month burn-in period post go-live, to ensure the project can be transitioned on time and with quality.

Desired Skills:

• Implement Interfaces as a liaison between ADP and Client/Vendor system.
• Understand the 5 Project Management process groups of “Initiating”, “Planning”, “Executing”, “Monitoring & Controlling” and “Closing.”
• Experience in writing SQL queries with various types of joins for data validation
• Good experience with MS Excel (V-Lookup, H-Lookup, Pivot)
• Writing FRD, BRD, SRS, etc.
• Writing Test cases and Creating Test Matrix, Understanding of RTM
• Should be able to handle stakeholders (Internal and External) communication in a very clear and precise manner.
• Should be able to create contingency plan.
• Should have good knowledge and understanding about SFTP/FTP/MFT
• Should be able to jump any quick calls and provide solutions.
• Should have worked in handling data, preparing reports using excel or any other data tool.
• Should be able to train and mentor at least 2 associates on HCM Domain and Process knowledge.
• Excellent analytical and problem-solving skills
• Excellent team player and interpersonal skills
• Excellent communication and presentation skills
• Ability to coordinate with others team members to accomplish objectives.
• Ability to prioritize the job and meet the deadlines/SLAs.
• Ability to meet deadlines and attention to detail.
• MS Office tools.
• Should be able to create RCA.
• Should be able to work independently as Project Manager

Desired Experience:

• Strong stakeholder management and customer service / client facing consulting experience within an Implementation / Service Delivery environment.
• Demonstrated experience within an Implementation environment, with an excellent understanding of payroll, payroll applications including Time & Attendance and processing.
• Experience with project management methodology, with demonstrated success in previous roles.
• Demonstrated understanding of ADP management systems or corporate enterprise reporting systems, e.g. CRM.
• Experienced with the ‘build and configuration’ of products/systems.
• Strong ability to identify client risks and provide options for resolution.
• Proven experience in data mapping, data conversion and data integrity.
• Advance understanding of interface technologies and data exchange between payroll and third-party systems (e.g. SAP, Oracle etc.).
• Experience in Microsoft applications such as MS Project, Word and Excel.
• Experience working within a matrix organization for a US owned organization preferred.
• Demonstrated experience working on multiple projects, with the ability to multi-task and prioritize work, in accordance with tight deadlines and pressure.

Eligibility Criteria:

• Education: Bachelor’s degree in engineering/technology, MCA, M.Sc. Computer Science or equivalent
• Experience: Minimum 4 to 6 years of experience.
• Strong knowledge on HCM product (HR, Payroll) functionality - [e.g. ADP, Workday, SAP/SF, Oracle, HRIS system etc.]
• Project Management certification ideal
• Analytical and Agile mindset