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Job Description: Senior Associate Business Analyst Bangalore, Karnataka, India The mission of the Power Platform (PWP) Center of Excellence at AXA XL is to leverage the tools to improve business activities by reducing costs through automation and digitization of existing operations, growing revenue through improving existing operation processes, reducing risk by eliminating shadow IT and the use of unapproved applications, and transforming the business through innovation, strategic alignment and contributions. The overarching vision is a coordinating function that ensures change (application development) initiatives are delivered consistently and efficiently, through standard processes and competent staff. Driving innovation and improvement, breaking down siloes to share knowledge and successes. Miro is an online collaborative whiteboard platform designed for teams to brainstorm, plan, and organize ideas visually. It supports real-time collaboration, offers a wide range of templates and pre-built elements, and integrates with tools like Jira. The Enterprise Plan includes advanced security, compliance, and dedicated customer support. The Miro \ Power Platform (PWP) Technical Business Analysis is a significant role within PWP COE team working closely with citizen developers, architects, testers and stakeholders to deliver high quality application changes to meet the needs of our insurance business stakeholders. This position is expected to provide excellent service to internal customers \ stakeholders and have experience sustaining the entire Miro \ Power Platforms service while collaborating with other technical teams to deliver successful projects within the platform. Effective understanding in security related to Microsoft collaboration platforms is highly desirable. Miro, as a SaaS product, is jointly supported by the Power Platform @ AXA XL as the Miro Product Team @ AXA XL. The Power Automate cloud flows are utilized in support of the ticket processing handled by the Miro Service Desk team. What you’ll be DOING What will your essential responsibilities include? Collect, challenge, facilitate and document business requirements as well as define business specifications and requirements. Validate the overall IT solution to ensure alignment to business requirements, review requirements and/or specifications with the development and test teams to ensure understanding. Using process, system and business knowledge / experience assess the feasibility & benefits of proposed automations. Collaborate with Transformation & Change Delivery process resources to ensure requirements and solution fit into the process flow and do not create gaps and/or breakages. Help identify how requirements can make the process more efficient. Assist with the implementation plans for features released within the PWP\Miro suite. Facilitate the development and maintenance of PWP\Miro champion networks. Act as an SME for PWP\Miro, coordinating with design and architecture teams to ensure high service quality. Create documentation, reports, articles, and presentations for training and knowledge sharing. Manage service levels to meet all commitments and address variances to minimize impact on cost, schedule, and quality. Adhere to internal procedures and audit requirements, such as data requests and related activities. Establish and sustain relationships with internal stakeholders to foster enduring and successful partnerships. Review, mentor, and coach, while promoting standards, best practices, and lessons learned. Stay updated with emerging technologies. Collaborate with end users, product analysts, and developers to comprehend features and technical implementations. Complete Software Development Lifecycle deliverables promptly and accurately, ensuring they are auditable, testable, and maintainable. Estimate work requests with varying degrees of confidence. Meet with internal customers, technical teams and stakeholders to discuss requirements and prepare documentation or presentations. You will report to Application Manager. What you will BRING We’re looking for someone who has these abilities and skills: Required Skills and Abilities: Agile software development lifecycle experience. Experience with Jira features and functionalities. Experience with Silva features and functionalities Excellent technical knowledge of all phases of applications systems analysis, including UAT support & oversight. Ability to manage ambiguity and create accurate project estimates. Accurately quantifies project specific risks through the project lifecycle. Proven planning and organization skills, creating work schedules, prioritizing workload, preparing in advance and setting realistic timescales. Ability to work with data and complex systems. Significant experience in an insurance or technology field. Experience with multiple SDLC methodologies, particularly Agile principles. Must have familiarity with Business Analyst methodologies e.g. Use Cases; Business Rule Development; User Interface Specs; Functional Specs As-Is and To-Be Business Process Analysis. Must possess excellent interpersonal skills, effective communication skills (written and verbal), and be team oriented. Must be detail conscious, technically motivated, creative and user oriented. Able to determine and communicate impacts of system functionality and technical approach on performance, scalability, and maintainability. Ability to present information in an influencing manner to leadership and all business stakeholders. Adaptable to new/different strategies, programs, technologies, practices, cultures etc. Comfortable with change, able to easily make transitions. Maintain the PWP Power Automate cloud flows that support Miro Silva tickets for new users, new environments in collaboration with the PWP COE team. Stakeholder management. Power BI dashboard and report building. A highly motivated candidate possessing enthusiasm, excellent communication skills, the ability to rapidly acquire new knowledge, and a commitment to delivering value. Ability to manage their individual workload and collaborate well with other members of the COE\Product teams. Bachelor's (or equivalent industrial experiences) degree in science or engineering with software experience or education. Experience with agile software development practices, specifically the Scrum Agile paradigm. Desired Skills and Abilities: Experience with test/behavior-driven development. Experience with good test design and application development. Experience working with third party vendors. Experience with .NET Development/DevOps/Full Stack. Experience with Python. Knowledge of scripting languages such as: PowerShell, Azure CLI, Bash. Exposure to these and other preview Power Platform products: Power Virtual Agents\CoPilot Studio, Power Pages, Dataverse. Experience with Microsoft Office 365 workload implementation and administration - Teams, SharePoint Online, etc. Understanding of security concepts such as identity management, https certification, identity federation. Experience with Power Platform tenant administration. Experience with Azure Platform. Familiarity with governance practices and strategies. SCIM implementation experience. Miro Addin enablement experience. Miro Guard implementation experience. Who WE are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at axaxl.com What we OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars: Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action : We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving. For more information, please see axaxl.com/sustainability.
