At PwC, our people in strategy consulting focus on providing strategic guidance and insights to organisations. They analyse market trends, assess business performance, and develop recommendations to help clients achieve their goals. These individuals work closely with clients to identify opportunities for growth, optimise operations, and enhance overall business performance. In operations strategy at PwC, you will specialise in developing and implementing strategic plans to optimise operational efficiency and drive business growth. You will analyse data, identify opportunities for improvement, and collaborate with cross-functional teams to enhance processes and achieve organisational objectives.
Role Overview
Designation:
Senior Manager
Location:
Bengaluru, India
Note:
Employee to be based in
Bengaluru only
; minimum
4 days/week
in office
As Senior Manager, lead the
India & Mexico Enterprise & Functions Strategy
team to drive US engagements—own staffing and project needs, boost delivery efficiency and quality, and deliver measurable client impact. Grow team capability, incubate new solutions, bring bold tech and industry leading points of view, and support business growth through proposals and thought leadership.
What does this role entail?
Our Management Consulting team works with our global clients to advise and design growth, operational and customer-focused strategies for sustainable competitive advantage. Our thought leadership and unparalleled experience help clients turn formidable challenges into market advantage across the value chain and around the globe. Additionally, our extensive expertise in various industries allows us to serve clients with consulting services with a focus on the most profitable elements of the value chain to create scalable businesses that will deliver increased sustainable profits.Our Management Consultants work with the client and project teams to support global engagements from India through activities that are driven towards delivering results, conduct analyses and develop insights, prepare excel models, analyze large sets of data, capture as-is processes, prepare work plans, design to-be processes, support project leads, work directly with client teams and facilitate meetings to enable decision making, organize and prepare recommendations on client issues, and participate actively in new business development, thought leadership and firm building
Competency Overview: Enterprise & Functional Strategy
The Operations Strategy team works with clients across industries supporting engagements -
- Developing enterprise and functional strategy (operating model, supply chain, manufacturing & service operations) in partnership with C-suite executives
- Conducting operations due diligence to assess process and technology landscapes and create POVs
- Advising clients on transformation—operating model redesign, network optimization, S&OP/planning, logistics, inventory, sourcing & procurement
- Developing future state strategies for Operations driven digital transformation (analytics, automation, GenAI)
- Strategy & portfolio leadership
- Prioritize demand, allocate staffing, and manage project requirements
- Support US leadership to build and manage Operations strategy account pipeline
- Delivery & quality
- Orchestrate multi workstream programs, remove roadblocks, and ensure client ready outputs
- Enforce standards, reviews, and risk controls
- Growth & capability
- Develop people and playbooks, incubate new solutions, and establish relevant multi-skilling
- Support business growth through proposals and thought leadership
Core responsibilities of Senior Manager would entail (but not limited to)
Responsibilities
As part of the team, you'll collaborate with experienced consultants and industry professionals to help clients address complex business challenges. Specific responsibilities include but are not limited to:
- Own the book of work across India & Mexico hubs; set vision, staffing strategy, and delivery standards for ops strategy projects
- Project delivery: help teams shape hypotheses, structure analyses, pressure-test insights, and craft C‑suite-ready narratives
- Quality & risk: institute rigorous review cycles, uphold independence and compliance, and resolve issues/escalations promptly
- People leadership: build, coach, and sponsor managers and senior associates; drive skill uplift (analytics, digital ops, sourcing, S&OP, network design)
- Client development: contribute to pursuits, POVs, and solution assets; cultivate executive relationships with measurable pipeline impact
- Global teaming: synchronize delivery with US Partners/Directors and the Mexico pod; ensure reuse of frameworks, accelerators, and data models
- Operations excellence: mature methodologies (assessment frameworks, diagnostic tools, benchmarks) and drive continuous improvement
Knowledge Preferred
Candidates are expected to demonstrate foundational knowledge in one or more areas of technology, along with strong analytical skills to effectively understand and address client needs:
Must-have Skills
- Lead India & Mexico delivery hubs, translating US engagement expectations into multi-pod workplans and quality reviews
- Orchestrate multiple programs and multi-workstream engagements from planning through benefits realization, aligned to client objectives and PwC standards
- Connect complex enterprise systems and value chains; identify cross-functional interdependencies and risks
- Apply advanced analytical and critical thinking to shape operations strategy and transformation roadmaps; steer value-tracking and benefits realization
- Build and challenge data-driven business cases; prioritize initiatives and investment trade-offs with executives
- Serve as trusted advisor to Partners and client senior stakeholders across time zones; influence outcomes and resolve complex issues
- Develop leaders: coach pod owners/managers and senior associates; build succession pipelines and upskill teams
- Uphold and enforce professional/technical standards, risk management, independence, and PwC values of integrity and inclusion
Good-to-have Skills
- Identify and capture value: cost optimization, growth, resilience, and digital operations levers
- Scale GenAI, automation, and digital analytics across delivery; codify accelerators and playbooks
- Drive innovation and continuous improvement in methods, assets, and delivery operating model
- Strong analytical and numerical skills, and domain knowledge
- Effective storytelling and communication skills to various audiences (written and verbal)
Your opportunities at PwC
Learn:
Develop business acumen, technical, and technology skills
Apply:
Diverse opportunities to showcase your skills in a supportive environment
Grow:
Harness your leadership potential to expand your career
Eligibility criteria
- MBA from a premier B-School
- 8–12+ years total experience with 8+ years in operations/supply chain strategy or performance improvement; 3–5 years leading consulting teams
- Proven leadership across multi‑country delivery (India/Mexico or similar) and complex, multi‑workstream programs
- Advanced problem solving, executive communication, and stakeholder management; strong financial acumen (business cases, value tracking)
