Job
Description
As a Field Medical Excellence Operations Senior Manager at Amgen, you will be responsible for the strategic development, execution, and implementation of operational capabilities supporting the Field Medical Excellence team. Your role will involve driving operational excellence, performance management, CRM platform delivery, analytics enablement, and digital innovation to ensure alignment with Amgen's global medical strategy. Your impact will be in enabling standardized, optimized, and compliant operations that support field team effectiveness across regions. **Roles and Responsibilities:** - Lead and mentor the Field Medical Systems and Operations team in India, fostering a high-performing, engaged culture. - Drive performance management for Field Medical including process standardization, platform optimization, and delivery of high-impact analytics solutions. - Oversee daily CRM platform operations including Global user support, issue resolution, configuration, release management, and integration with other systems. - Lead onboarding, training, and change management efforts for field medical teams and business stakeholders related to CRM and other platforms. - Identify and implement automation opportunities, enable self-service reporting, and enhance user experience. - Manage Access Management for all relevant systems, ensuring security, compliance, and audit-readiness. - Develop and maintain training materials, technology documentation, and SOPs related to CRM and field medical operations. - Lead territory management, field team onboarding, and ongoing CRM user support. - Generate insights through dashboards and analytics to inform leadership decision-making. - Champion digital capabilities and technologies, positioning the team as a leader in field medical innovation. - Recruit, hire, develop, and retain top talent to build a future-ready operations team. **Basic Qualifications and Experiences:** - Advanced scientific degree: - Doctorate degree & 2 years of directly related industry experience OR - Masters degree & 4 years of directly related industry experience OR - Bachelors degree & 6 years of directly related industry experience OR - Associates degree & 8 years of directly related industry experience AND - 5 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources **Functional Skills:** - Advanced degree in life science, computer science, business, or related discipline - 8+ years of work experience in information technologies/information systems, analytics platforms, and reporting technology - 5+ years of experience with Salesforce, Veeva CRM, or similar technology platforms - 3+ years of operations experience in the pharmaceutical or life sciences technology industry - Hands-on experience with AI and automation tools (e.g., Power Platform, UiPath, custom GPTs) to enhance and streamline business processes and workflows - Previous management of direct reports and oversight of information system vendors - Understanding of the medical affairs, drug development, and commercialization process - Experience in managing teams and delivering projects. - Strong understanding of principles of customer service and consulting - Stakeholder and Resource Management experience **Competencies:** - Effective at managing complex teams of professionals - Successfully navigates highly matrixed environment - Operational excellence: management skills, planning, prioritization, decision making, objective setting, meeting management, and plan execution - Excellent oral and written communication, including the ability to present formally and informally within area of expertise to a diverse set of audiences, including small teams, leadership, and large group meetings - Flexibility in a rapidly changing environment; ability to proactively identify operational needs and anticipate and prevent issues - Deep focus on customer service through solution delivery - Promote innovation by acting as a strong advocate for automation and the advancement of new technologies to streamline system services and support novel processes - Strong self-awareness and sense of accountability, being transparent, approachable, objective, and open-minded - Proficient in analysis and interpretation activities and able to present insights based on business acumen and subject matter expertise Amgen ensures that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Feel free to contact us to request an accommodation.,
