6 Crm Operations Jobs

Oversee all CRM functions,Escalating & resolving the concerns as raised by clients.To assist client with all queries pertaining to legal,agreement,registration,taxation,banking & Leading the Post Sales CRM Operations, payments & collections.

Job description Job Title Name : CRM(Client Relationship Manager) Location : NCR Experience:3 to 6 years of client-facing experience with a strong interest in client interaction and business development Be apart of our Visionary Workspace Landscaping Organization Who are we? Gamlaa is one of Indias rapidly expanding Greenery Partners that helps large and swanky corporate workplaces embrace the biophilic work culture! We believe that a healthy work environment is essential for the well-being of both employees and the planet. We are a team of transcendent, nimble-footed, and ambitious individuals who are unmatched in the field of the Workspace Landscaping industry. We have partnered with 350+ companies serving close to 50 million corporate square feet workspaces in 7 major cities of India. We are very aspirational and want you to be part of our vision. As Gamlaa grows, so will you! We will help you explore your untapped potential thatll have a mammoth impact in achieving your as well as the companys milestones. Key Responsibilities: Maintain strong client relationships through emails, calls, and meetings. Act as a liaison between clients and internal teams for seamless service delivery. Identify cross-selling and up-selling opportunities. Implement and optimize CRM processes for improved business operations. Ensure CRM database accuracy for marketing and sales activities. Collaborate with departments to align CRM strategy with business goals. Track client interactions and maintain live opportunities in CRM. Develop and monitor key CRM metrics (retention, conversion rates, etc.). Extract and analyze CRM data to generate business insights. Support leadership with CRM-driven insights for customer onboarding. Assist in business development activities, including market research and pitch presentations. Qualifications & Skills: Graduate/Postgraduate from a reputed institute. Strong understanding of CRM tools and data methodologies. Experience in data extraction, analysis, and business intelligence. Excellent communication, analytical, and problem-solving skills. Ability to multitask, prioritize projects, and perform under pressure. Preferred Experience: 3-6 years in CRM operations, sales, or business development. Experience in sales CRM operations and data management. Prior experience in corporate greenery or interior landscaping is a plus. Exposure to digital sales enhancement initiatives is desirable. Additional Requirements: The candidate should have a good communication skills This role offers limitless potential for the right candidate. So, if you're the kind of person who likes to take up challenges, loves to take risks and try new things, then we want to hear from you! Those who possess talent and determination will be provided with the necessary support and opportunity to make a significant contribution to the company's future Visit our company website here

Liaison with Store Heads and solve CRM related gapes. Oversee Google review management to enhance online reputation and customer satisfaction. Efficiently handle complaint management, ensuring swift resolution and customer retention. Drive digital leads through strategic initiatives, optimizing lead generation channels. Develop and implement target-setting strategies for stores to achieve performance goals. Streamline report management for comprehensive insights into operational performance. Coordinate upcoming campaign details for effective campaign management. Design and execute customer engagement programs to foster brand loyalty. Provide comprehensive CRE training to enhance customer service excellence. Spearhead the implementation and adoption of CRM systems in new stores.

Key Responsibilities Brand Building and Market Penetration Enhance brand value within the Trade segment, focusing on retailers and wholesalers. Plan and execute retailer and wholesaler promotional schemes. Drive demand creation at the end-user level, including electricians, engineers, and contractors. Product Management and Promotions Manage end-to-end new product introduction , from ideation to market launch. Plan and execute marketing campaigns tailored for Trade and Industrial Trade markets. Oversee DSR (Distributor Sales Representative) activities, promoters, and merchandising strategies. Market Insights and Pricing Strategy Conduct market and customer analysis to identify trends and opportunities. Provide actionable insights through customer journey mapping for electricians, engineers, and project managers. Optimize pricing strategies to ensure profitability while maintaining market competitiveness. Campaign Execution and CRM Operations Develop and execute marketing tactics related to product, channel, pricing, and promotions . Support CRM operations to enhance customer experiences and address end-user needs effectively. Collaboration and Compliance Collaborate with cross-functional teams to develop and launch new products in alignment with leadership strategies. Ensure compliance with industry and regulatory standards while working with customers. Participate in corporate programs, maintaining adherence to quality standards and ethical practices. Sales and Margin Support Align marketing initiatives to achieve sales targets and margin expectations for the product portfolio. Required Skills and Expertise Education : Bachelors degree (MBA in Marketing preferred). Experience : Minimum 5 years in Trade markets or Industrial Trade. Strong understanding of customer journey mapping for electricians, engineers, project managers, and electrical contractors. Proven experience in marketing campaign execution and product promotions. Knowledge of CRM operations and customer engagement tools. Excellent verbal and written communication skills. Strong ability to collaborate with cross-functional teams in a matrix organization. Willingness to travel up to 50% of the time.

Assistant Manager - CRM Who would be responsible for actively tracking and improving key CRM metrics & processes. We expect the person in this role to have a strong understanding of program management, data analytics, growth driven approaches along with innovative thinking and structured problem solving. The person in this role will also need to partner with brand, business & external vendors to drive initiatives set to achieve the annual targets taken on platform metrics. Role & responsibilities: Day to Day CRM operations Push notification campaign management Managing the operations team, reviewing & optimizing content + creative formats Tracking & improvement of the CRM channel metrics Analyzing campaign metrics Initiatives to improve existing metrics Program managing engineering ask for features Key Requirements & Skills: Data Analytics and decision making skills Structured thinking & keen problem solving skills High Bias for action & audacious thinking Strong stakeholder management with business, product & analytics Creative thinking is preferred Technical capabilities - good to have: Expertise in Excel & Google Sheets Familiar with CRM SaaS tools & software Educational/ Work ex: Regular MBA/B.Tech. Min 1-2 Years of experience in relevant role.

Requirements: Candidate should be Graduate/ Post Graduate (MBA) with minimum 3 years of experience in real estate with team handling skills. Experience with CRM software (e.g., Salesforce, Sell.do, In4velocity, Mak Softbox, SAP CRM) is highly preferred. Strong organizational skills, attention to detail, and ability to handle multiple tasks simultaneously. Excellent communication and interpersonal skills. Ability to analyze data and generate reports to provide actionable insights. Strong problem-solving abilities and proactive approach to customer service.