19 Crm Operations Jobs

As the Events Sales & Business Development Manager at Unified Sports and Events, you will play a pivotal role in shaping the sales function of our company. You will be responsible for achieving and surpassing monthly and quarterly sales targets by leading inbound sales efforts, building new business through outbound calls and network outreach, and closing medium to high-value deals across various types of events. Additionally, you will mentor entry-level sales team members, create custom proposals and client budgets, manage CRM operations, and coordinate closely with event operations for seamless delivery. To excel in this role, you should have a minimum of 4 years of experience in event sales or execution with a strong sales component. You must demonstrate a proven ability to close high-value event deals, possess excellent communication skills in English and Hindi, and be proficient in using Microsoft Office, Google Workspace, and CRM systems. Strong leadership skills and a proactive attitude are essential, as well as a willingness to work in a fast-paced, dynamic environment that values ownership and long-term success. Joining our team will offer you the opportunity to earn variable compensation based on deliverables, become a key player in a high-potential events company at an early stage, and work closely with the founder and core team to learn, grow, and lead. You will have the chance to build your own sales processes, team, and strategies while working on high-impact projects with renowned corporations and brands. Our culture is centered on trust, ownership, and continuous learning, providing you with a supportive and collaborative environment to thrive in. If you are a self-driven individual with a passion for sales and business development, and you are eager to contribute to a growing company and make a meaningful impact, we encourage you to apply by sending your resume and a brief statement outlining why you are the right fit for the role to career@unifiedsports.in. Embrace this opportunity to take on a leadership role, experiment with innovative ideas, and grow professionally in an environment that values both processes and results.,

Working at Taazaa involves engaging with cutting-edge technology and innovative software solutions in a collaborative environment. We emphasize continuous professional growth by offering workshops and training opportunities. Our employees frequently interact with clients to customize solutions to meet business needs, working on diverse projects across industries. We prioritize work-life balance with flexible hours and remote options, fostering a supportive and inclusive culture. Competitive salaries, health benefits, and various perks further enhance the work experience. Taazaa Marketing Studio is seeking a Marketing Operations Specialist with a minimum of 4-5 years of experience in managing email marketing, ABM, and CRM operations, preferably for US-based B2B clients. As the go-to expert for marketing technology, automation, and campaign execution, you will work across 4-5 client accounts. Responsibilities: - Own the end-to-end execution of email marketing campaigns including setups, workflows, A/B testing, and reporting. - Utilize tools such as HubSpot, Marketo, Mailchimp, Brevo, and Active Campaign for campaign execution. - Manage and optimize ABM campaigns using platforms like Demandbase, 6sense, RollWorks, and Terminus. - Ensure CRM hygiene, reporting, and integrations with platforms like Salesforce, HubSpot CRM, Zoho, and Pipedrive. - Build and manage segmented lists, lead scoring models, and nurture flows. - Collaborate with client account managers, content, and design teams to ensure timely campaign execution. - Analyze campaign performance and provide insights for improving open rates, CTR, conversions, and pipeline impact. - Maintain documentation of processes, workflows, and best practices. - Act as the marketing operations partner for 4-5 clients, ensuring coordination across tools and teams. Skills & Qualifications: - 4-5 years of hands-on experience in marketing operations, email marketing, and ABM campaigns. - Proficiency in email automation tools such as HubSpot, Marketo, Mailchimp, Brevo, and Active Campaign. - Experience with ABM platforms like Demandbase, 6sense, RollWorks, or Terminus. - Familiarity with CRM platforms like Salesforce, HubSpot CRM, Zoho, and Pipedrive. - Ability to manage multiple accounts/projects simultaneously. - Strong analytical skills with experience in campaign reporting and optimization. - Excellent communication and collaboration skills in a fast-paced agency environment. - Detail-oriented, process-driven, and passionate about data-led marketing execution. Behavioral Skills: - Analytical Thinking: Ability to interpret marketing data, identify trends, and turn insights into actionable improvements. - Attention to Detail: Precision is crucial when managing data, automations, and campaign workflows. - Collaboration & Teamwork: Works effectively with cross-functional teams to ensure smooth campaign operations and alignment on goals. - Adaptability & Flexibility: Quickly adapts to changing directions, new platforms, and shifting creative strategies while maintaining quality and originality. Taazaa Tech offers a dynamic, innovative environment with competitive compensation and performance-based incentives. Professional growth opportunities through workshops and certifications, a flexible work-life balance with remote options, a collaborative culture, clear career advancement pathways, comprehensive health benefits, and team-building activities are some of the benefits of joining our team. Taazaa Tech is a hub of innovation where creativity merges with technology to create solutions beyond imagination. Challenges are seen as sparks igniting the flames of innovation, propelling us towards new horizons. Welcome to Taazaa, where the future is sculpted with passion, purpose, and boundless creativity.,

About Frido: Frido is dedicated to enhancing daily living through innovative, ergonomic solutions that promote comfort and well-being. Our mission is to design the next generation of products to empower people to walk, sit, and sleep better. Each product we create is fueled by the same passion that drove us to innovate from day one: to give people the freedom to do more. Join us in our mission to transform everyday struggles into freedom and joy. Discover Frido and experience the freedom to live life your way. Role: CRM Specialist Inside Sales We're looking for someone who lives and breathes Lead Squared CRM and knows the platform inside and out. This role is central to our inside sales success; your job will be to keep our lead management sharp, automated, and insightful. What You'll Do: - Own the end-to-end management of LeadSquared CRM: user setup, data hygiene, workflow creation - Set up automations and rules to boost lead follow-ups and sales efficiency - Build and maintain reports and dashboards to track KPIs and conversion metrics - Regularly audit the CRM to ensure clean, usable, and actionable data - Collaborate with sales to align CRM processes with business needs - Provide user support and basic CRM training as needed What We're Looking For: - 3+ years of experience in CRM operations and automation - Strong hands-on experience with LeadSquared CRM (non-negotiable) - Understanding of lead journeys, funnels, and sales operations - Ability to create insightful reports, automate workflows, and manage integrations - Analytical mindset and love for clean, accurate data - Strong communication skills and attention to detail Why Join Frido - Fast-growing D2C brand with real-world impact - Passionate, close-knit team focused on solving real customer problems - Great opportunity to own and scale CRM systems from the ground up,

Job Description Ideally, these qualities describe you Implement an AI-first approach when performing all day-to-day operational activities and tasks. Facilitate cross-functional coordination and collaboration across various ongoing marketing and sales initiatives. Serve as an extension of the team&aposs lead generation efforts and prospecting activities. Function as a support to sales operations, CRM operations, and sales enablement functions. Execute operational tasks and processes within various marketing and sales software tools and platforms. Requirements Examples of What Youll Do Sales-side Support sales operations and maintain accurate updates based on meetings, leads, and events. Research prospective clients and do personalized cold email outreach. Create presentation decks by customizing and repurposing existing design templates. Marketing-side Evaluate SEO performance, conduct keyword research, and optimize content for search engines/AEO. Execute auxiliary tasks including basic design work, content creation, and code fixes using AI tools. Analyze website traffic using Google Analytics and Microsoft Clarity, and provide optimization recommendations. Monitor WordPress website performance, plugin functionality, and system alerts. Show more Show less

We are seeking a motivated and detail-oriented CRM Business Operations/Strategy Executive to join our healthcare management team. This role is ideal for someone with a strong foundation in Excel and Canva,who possesses excellent communication skills Required Candidate profile Internship or project work in business operations, healthcare, CRM platforms (preferred but not mandatory). Proficient in MS Excel Working knowledge of Canva or similar design tools.

You will be joining a fast-growing digital healthcare company committed to enhancing patient outcomes through technology-driven solutions. As a CRM & Digital Engagement Specialist, your primary focus will be on driving patient engagement and increasing brand visibility by utilizing Zoho CRM and various social media platforms. In your role, you will be responsible for managing and optimizing Zoho CRM for lead capture, segmentation, automation, and reporting purposes. This includes creating and maintaining workflows, campaigns, and integrations within the platform. Monitoring and analyzing patient journeys, engagement rates, and conversion funnels will also be part of your responsibilities, along with collaborating closely with sales and support teams to ensure smooth CRM operations and communication. On the social media front, you will develop and execute strategies to enhance the company's digital presence, particularly on Instagram. This involves creating, scheduling, and publishing engaging content tailored to the healthcare audience, as well as monitoring trends, engaging with followers, and managing direct messages and comments. Analyzing social media performance metrics and adjusting strategies to optimize engagement and reach will also be crucial. Additionally, you will play a key role in coordinating marketing campaigns across CRM and social platforms, working closely with content, design, and clinical teams to maintain messaging consistency. Staying informed about digital healthcare marketing best practices and emerging trends will be essential to your success in this role. To be successful in this position, you should have proven experience with Zoho CRM in areas such as campaigns, workflows, automation, and reporting. A minimum of 2 years of experience in digital marketing or CRM roles within the healthcare or healthtech sector is required. A solid understanding of Instagram and other key social media platforms, strong analytical skills, and proficiency in CRM metrics and social insights are also necessary. Excellent written and verbal communication skills, a creative mindset with attention to detail and branding consistency, are qualities that will set you up for success. Preferred qualifications include experience with other Zoho tools such as Zoho Campaigns and Zoho Desk, familiarity with HIPAA-compliant marketing, and proficiency in tools like Canva, Buffer, Later, or Meta Business Suite. This is a full-time, permanent position with a day shift or fixed shift schedule, requiring in-person work at the designated location.,

You will play a crucial role in enhancing daily living through innovative and ergonomic solutions at Frido. Our mission is to empower individuals to walk, sit, and sleep better by designing cutting-edge products that promote comfort and well-being. Fueled by a passion for innovation, we are dedicated to providing people with the freedom to do more and transform everyday struggles into freedom and joy. As a CRM Specialist in our Inside Sales team, you will be detail-oriented and proactive, with a focus on managing LeadSquared CRM. Your responsibilities will include day-to-day operations such as user setup, data management, and workflow configuration. Additionally, you will design and implement automation rules to enhance lead flow, follow-ups, and team productivity. Creating and maintaining dashboards and reports to track performance and lead conversion will be essential to ensure data accuracy, cleanliness, and CRM usability for the inside sales team. Collaboration with the sales team to optimize CRM usage and align processes with business needs will also be a key aspect of your role. Providing basic user training and support for CRM-related queries will round out your responsibilities. To excel in this role, you should have a minimum of 3 years of experience in CRM operations and automation, with mandatory hands-on experience in LeadSquared CRM. A strong understanding of sales funnels and lead management workflows is crucial, along with the ability to create reports, automate tasks, and manage CRM integrations. Excellent problem-solving and communication skills are essential, along with a detail-oriented approach and strong data handling and organizational abilities. Join us at Frido and be part of our mission to give individuals the freedom to live life their way, by contributing to the advancement of innovative solutions that make daily living more comfortable and enjoyable.,

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: Role Overview We are looking for a high-performing, technically adept Marketing Operations professional to join our team as Marketing Ops, Communication & Loyalty Ops. In this role, you will lead the execution and scaling of customer journeys, incentives, and loyalty programs while serving as a key enabler for MarTech platform & capability adoption and channel governance. You will support campaign operations from strategy to execution, champion new capabilities, and deliver cross-functional excellence across teams, platforms, and projects. This is a hands-on, cross-functional role that requires deep domain expertise, strong operational rigor, and the ability to drive both executional and strategic impact. What You'll Do Weekly: Provide strategic consultation to marketers across owned channels, paid media, and incentive campaigns. Ensure all campaigns follow risk controls and compliance guidelines. Lead and oversee execution of PayPal rewards and incentive programs. Troubleshoot campaign issues across multiple platforms and placements. Quarterly: Drive audience segmentation and targeting strategies using decisioning frameworks for scalable, data-driven, always-on programs. Partner with MarTech and engineering teams to build and test new capabilities, ensuring they are operationally ready. Support handoff to Ops delivery teams through training, documentation, and change management. Annually: Lead training and capability enablement for marketing and ops teams. Share operational learnings, best practices, and campaign retrospectives to drive organizational maturity. Strive for continuous improvement by evaluating the effectiveness of implemented solutions and seeking feedback. Analyze results, identify areas for improvements and refine approaches to further optimize future solutions. Key Responsibilities Execute campaigns across all marketing and product channels with 100% on-time delivery and 99.3% accuracy. Maintain resource capacity utilization of over 85% across the Consumer Centralized Communication Operations team. Collaborate with Risk & Compliance to manage and enforce incentive program controls. Drive a 30% gain in operational efficiency through workflow and tooling improvements. Monitor performance metrics, provide key outcome reports, and continuously improve campaign execution and operational effectiveness while ensuring regulatory compliance. SME and escalation contact for PayPal's Incentives and Rewards systems and compliance processes. SME for Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), Adobe Target. Lead the global rollout and operational scaling of loyalty and rewards initiatives. Champion omnichannel delivery strategy and campaign governance. Job Description: Essential Responsibilities: Scope: The project & program responsibilities are focused on internal information system-specific project tasks or non-technical project completion using an internal customer perspective, both typically from initiation through delivery. Organize daily activities based on organizational goals. Develop and implement new programs that support objectives. Monitor projects and oversee project managers. Evaluate program strengths and weaknesses. Develop program budgets and plans. Meet with stakeholders to discuss program status and goals. Improve strategies with the marketing team. Minimum Qualifications: Minimum of 8 years of relevant work experience and a Bachelor's degree or equivalent experience. Preferred Qualification: Skills & Experience Breadth (Cross-Functional Expertise): Expertise in Adobe Marketing platforms (AEP, AJO, Target). SME in owned channels: email, push, in-app, and onsite communication. Familiarity with Web and App Instrumentation for customer behavior tracking. Strong operational data analysis skills to drive campaign and platform optimization. Excellent multitasking and prioritization skills across multiple parallel workstreams. Ability to identify channel opportunities with competence, clarity, and efficiency. Business-savvy problem solver with end-to-end troubleshooting capabilities. Depth (Specialized Capabilities): Proven experience in training, onboarding, and capability development for marketing teams. Team leadership and people management experience preferred. Deep technical knowledge of proprietary PayPal platforms such as: OMT, PFS, LEAP, Rewards Point (Incentives) Picasso, RPS, Dropzone , ELMO, Personalization Studio Instrumentation, FPTI events, CAL logs Strong understanding of CRM operations , including Adobe product suite Deep experience in media & channel operations governance , including customer contact strategy and regulatory controls. Expertise in Web & Data Operations, including instrumentation setup, decisioning frameworks, and performance insights. Strong stakeholder management, project coordination, and cross-functional alignment skills. Subsidiary: PayPal Travel Percent: 0 - PayPal is committed to fair and equitable compensation practices. Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience. The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit . The US national annual pay range for this role is $94,000 to $156,200 PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit . For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits: At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you. We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit . Who We Are: to learn more about our culture and community. Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at . Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please . We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

The selected intern will be responsible for assisting in day-to-day CRM operations at the project site. This includes maintaining and updating customer databases, documentation, and records. The intern will also provide support in pre-handover and handover documentation, which involves unit inspection and snag reports. Additionally, coordination with internal departments such as Engineering, Quality, and Finance for issue resolution will be necessary. Facilitating site visits and ensuring timely communication with customers are also part of the intern's responsibilities. Handling customer queries and escalating issues to relevant stakeholders when needed is crucial. The intern will be required to prepare reports, trackers, and checklists as requested by the CRM/Operations team. Moreover, assisting in preparing welcome kits and possession handover formalities is expected. Supporting in scheduling appointments, follow-ups, and customer meetings on-site is another key aspect of the internship role. Overall, the intern will play a vital role in the smooth functioning of CRM operations and customer relations at the project site. About Company: Hero Enterprise is the new identity of the group led by Mr. Sunil Kant Munjal. Hero Enterprise is a widely diversified group, growing and consolidating businesses in areas of insurance distribution, training and development, real estate, and cold-rolled steel-making.,

Job Title: Mechanical Engineer HBA Line (Cold Rolling Mill)Job descriptionJob Title: JE/AE Mechanical Engineer HBA Line (Cold Rolling Mill) Department: Mechanical Location: Rabirun Vinimay Private Limited (RVPL), Kharagpur, West Bengal Experience Required: 2-6 years Industry: Steel Manufacturing Company Overview: Jindal Stainless Limited is one of Indias largest and most respected stainless steel manufacturers. With a strong emphasis on operational excellence, innovation, and sustainability, we serve diverse sectors ranging from infrastructure and automotive to consumer durables. We are seeking a dynamic and detail-oriented professional to join our Mechanical team in the role of JE/AE at our Kharagpur Plant- RVPL. Key Responsibilities Operation & Maintenance : Conduct preventive, predictive, and corrective maintenance on HBA line equipment such as batch annealing furnaces, hydraulic systems, pumps, heat exchangers, valves, actuators, blowers, and associated support systems. Troubleshooting : Identify, analyze, and resolve mechanical faults or failures in the HBA line, ensuring minimal downtime and adherence to safety protocols. Equipment Upgrades & Modifications : Support technical upgrades and machine modifications to improve process efficiency, reliability, and safety standards. Implement design modifications as per process and product improvement needs. Documentation & Reporting : Maintain detailed maintenance, breakdown, and preventive action records. Prepare and update SOPs/SMPs/EOPs for all HBA line mechanical equipment. Ensure compliance with ISO, OHSAS, and other quality management documentation. Root Cause Analysis : Perform root cause analysis for mechanical failures or process deviations; recommend and execute corrective/preventive actions. Desired Skills & Qualifications Diploma Mech 2–6 years of relevant experience in mechanical maintenance/engineering for batch annealing or process lines (preferably in steel industry/cold rolling mill). Comprehensive knowledge of hydraulic systems, pumps, valves, pneumatic actuators, and rotating equipment. Proficiency in reading and interpreting mechanical drawings, P&IDs, and technical manuals. Good understanding of safety and quality management systems (ISO, OHSAS). Strong problem-solving and analytical skills. Good written and verbal communication; basic SAP or CMMS familiarity is an advantage. Willingness to work in shifts and during planned/unplanned shutdowns as required.

Job Title: CRM Operations Location: Bangalore About Us: Myntra is a one stop shop for all your fashion and lifestyle needs. Being India's largest e-commerce store for fashion and lifestyle products, Myntra aims at providing a hassle free and enjoyable shopping experience to shoppers across the country with the widest range of brands and products on its portal. The brand is making a conscious effort to bring the power of fashion to shoppers with an array of the latest and trendiest products available in the country. Role Overview: We are passionate about delivering exceptional customer experiences through targeted digital marketing campaigns. As we expand our CRM team, we are looking for a motivated individual with a keen interest in digital marketing and strong attention to detail to join us as a CRM Campaign Coordinator. As a CRM Campaign Coordinator, you will be responsible for supporting the CRM team in executing, and monitoring digital campaigns across multiple channels. Your primary focus will be on ensuring seamless execution of campaigns, maintaining high-quality content standards, and optimizing customer engagement through effective segmentation and messaging strategies. Key Responsibilities: Assist in the setup and execution of CRM campaigns across various channels including Email, SMS, Push Notifications, and Whatsapp. Collaborate with internal teams (copy, creative, marketing) to develop tailored content that aligns with campaign objectives and brand guidelines. Conduct quality checks on campaign content to ensure accuracy, consistency, and compliance with company standards. Create and manage customer segments within CRM platforms to optimize targeting and personalization efforts. Monitor campaign performance metrics. Stay updated on industry trends and best practices in CRM, digital marketing, and customer engagement strategies. Support CRM automation initiatives and assist in setting up CRM journeys and real-time triggers. Handle day-to-day operational tasks related to CRM platforms. Required Skills and Qualifications: Strong interest in digital marketing, particularly in CRM and customer engagement strategies. Excellent communication skills with the ability to collaborate effectively across different teams. Detail-oriented with a commitment to delivering error-free work under tight deadlines. Familiarity or willingness to learn CRM platforms and tools like CRM, Push Notifications (PNs), Email, Emailers, SMS, Whatsapp, Clevertap, Moengage, SMSgupshup, Karix, Gamooga, Netcore. Ability to prioritize tasks and manage multiple projects simultaneously. Demonstrated integrity, customer focus, and respect for diverse perspectives. Bachelors degree in Marketing, Communications, Business Administration, or a related field (preferred but not required for freshers).

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. As part of our EY - Business Consulting Team, you will be part of teams that help our Global Wealth Clients with scaling their wealth operations across their middle and back office functions. This includes working with the clientele to set up their Global Delivery Centers and a reliable and scalable operating model that will enable their requirements and growth. Additionally, this role requires focus and contributions on Performance Improvement initiatives at an engagement/project level. This includes a techno-functional role conducting finance processes assessments, deep diving and analyzing pain areas, and coming up with solutions. The opportunity: We're looking for Consultants with expertise in client/customer onboarding, CRM operations, KYC, Trust Processing, and other middle and back office processes of Wealth management firms. The opportunity will include taking transition and delivering on processes for clients on a daily basis and working with market-leading financial services institutions across the globe. This is a fantastic opportunity to be part of a leading firm while being instrumental in the growth of a new service offering. Key Responsibilities: - Delivery of operations, processes per client requirements/ SLAs - Ensure daily end of day sign-offs on deliverables and KPIs - Support and provide inputs on metrics and reporting (SLAs, KRIs, and KPIs) - Document processes, standard operating procedures, checklists, and get them signed off by the leadership/clients and ensure implementation of the same by the team - Identify and provide inputs for process improvements, efficiencies, automation, etc. - Help with screening and hiring resources to build teams Skills And Attributes For Success: - Sound knowledge of the Wealth Industry and exposure to Wealth operations - Good proficiency in at least one middle/back office function (Client/Customer onboarding, CRM operations, KYC and Client/Customer due diligence, Trust operations, Power of Attorney processing) - Proficiency in English (oral and written) - Flexible and adaptable; able to work in ambiguous situations - Capability to support others and help them in their day-to-day tasks - Must be a team player and able to work collaboratively with and through others To qualify for the role, you must have: - Graduation / Post-graduation in commerce/finance, MBA (Finance) - 2+ years of experience in Wealth Management operations - Strong Excel skills What We Look For: A team of people with commercial acumen, technical experience, and enthusiasm to learn new things in this fast-moving environment. Opportunities to work with EY Advisory practices globally with leading businesses across a range of industries. What Working At EY Offers: At EY, we're dedicated to helping our clients, from the world's top companies and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: - Support, coaching, and feedback from some of the most engaging colleagues around - Opportunities to develop new skills and progress your career - The freedom and flexibility to handle your role in a way that's right for you About EY: As a global leader in assurance, tax, transaction, and advisory services, we're using the finance products, expertise, and systems we've developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities, and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we'll make our ambition to be the best employer a reality. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world. Apply now. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people, and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.,

You have a passion for designing new technologies, diving into data, optimizing digital experiences, and consistently seeking better, faster ways to achieve results. You aspire to contribute to a performance-driven culture that focuses on building technology with a meaningful purpose. Working in an environment that values sustainability, inclusion, wellbeing, and career growth is important to you. The role you are stepping into involves delivering improved care for billions of individuals worldwide, and it all begins with you. Your responsibilities in this role will include: - Demonstrating a deep understanding and significant experience with Salesforce Marketing Cloud or a similar CRM platform. - Collaborating with global and segment marketing teams to create engaging consumer campaigns. - Operating within the Agile methodology in a product model, typically organized in scrum teams with a DevSecOps focus for integration and delivery capabilities. - Utilizing a performance framework based on metrics and KPIs to assess the success of product enhancements over time. - Engaging with key stakeholders to implement product initiatives across the product development lifecycles. - Identifying and prioritizing new features and optimizations based on business objectives, metrics, and analysis. - Translating overall company performance and priorities into decisions for the product roadmap. - Partnering with internal teams and third-party vendors to enhance user experience, troubleshoot issues, and improve integration timelines. - Leading a team to enhance its effectiveness, remove barriers to success, and drive the team towards achieving goals that impact overall business success. About the Company: Kimberly-Clark, the company behind renowned brands like Huggies, Kleenex, and Scott, is recognized globally for its exceptional products. By joining Kimberly-Clark, you become part of a team dedicated to driving innovation, growth, and impact. With a history of over 150 years in market leadership, the company is committed to exploring new avenues for performance, providing you with ample opportunities for growth and success. Qualifications: To excel in this role, you should possess: - 5+ years of relevant experience in information technology, including leading large global teams and product or engineering management. - Deep understanding of digital marketing technologies, with a focus on CRM operations. - Experience with Agile methodology, DevSecOps, and integration of related systems. - Ability to think strategically, analyze data, and make data-driven decisions. - Technical leadership skills, including solution architecture, software development, and application delivery. - Strong portfolio and project management experience. - Fluency in English, both verbal and written. - Experience with internal business product development, including visioning, road-mapping, and feature prioritization. - Strong organizational, communication, and interpersonal skills conducive to collaboration at all levels. To Apply: If you meet the qualifications and are interested in this opportunity, click the Apply button to complete the online application process. Our recruiting team will review your application and reach out if you are deemed a suitable fit for the role. Please visit our careers website for more information. Note: The statements provided are a general overview of the job responsibilities and requirements. Employment is contingent upon the satisfactory completion of pre-screening tests, including drug screening, background check, and DMV check. Location: Primary Location - IT Centre Bengaluru GDTC Additional Locations - Buenos Aires - Olivos Office, Sao Paulo Office Worker Type - Employee Worker Sub-Type - Regular Time Type - Full-time,

As a CRM Operations Executive at our rapidly growing Fintech Startup, you will play a crucial role in managing and optimizing our day-to-day CRM operations using Zoho CRM. Your primary responsibility will be to ensure the integrity of the CRM system, maintain data quality, provide user support, and develop automation processes to enhance customer lifecycle management and sales funnel flow. You will also be involved in generating reports, collaborating with stakeholders, and ensuring compliance with data privacy regulations. Your key responsibilities will include administering and maintaining Zoho CRM, monitoring data quality through audits and cleansing, providing user support through training sessions and issue resolution, building automation processes based on business requirements, and aligning CRM functionalities with evolving business needs. Additionally, you will be responsible for creating and maintaining SOPs, user guides, and documentation, as well as collaborating with Zoho support or external vendors for technical issue resolution and new feature integrations. The ideal candidate for this role will have a Bachelor's or Master's degree, preferably in Business Administration, Information Systems, or a related field, along with at least 2-3 years of hands-on experience managing Zoho CRM operations. You should possess a strong understanding of Zoho CRM modules, automation, and integration with external systems, as well as analytical skills for data validation, deduplication, and reporting. Effective communication, problem-solving, and attention to detail are essential qualities for success in this role. Joining our team will offer you the opportunity to work in a fast-scaling startup environment where your contributions directly drive innovation in the financial services sector. You will have the chance to master new skills through cross-functional projects and collaborate with a growing network of partners shaping India's fintech landscape. Your efforts will be recognized and celebrated, as we value ownership, problem-solving, and the determination to break new ground. If you are looking to make a meaningful impact in the fintech space and thrive in a dynamic and collaborative work environment, we invite you to join us as a CRM Operations Executive in New Delhi.,

JetLearn, a European EdTech startup based in Amsterdam, Netherlands, is dedicated to providing personalized after-school AI, coding, and robotics classes to children aged 6-16 through live, one-on-one Zoom sessions. The company's primary goal is to equip children globally with future-ready technology skills, ensuring their success in a tech-first world. With a growing customer base in over 30 countries, JetLearn is now focused on developing an e-commerce-style platform to simplify the enrollment process for parents without the need for manual sales interactions. As an Assistant Program Manager at JetLearn, you will join the Founders Office and play a crucial role in supporting sales initiatives, driving lead generation through collaboration across various departments, and implementing new strategic projects. This position goes beyond traditional sales roles and is ideal for individuals who excel in creating scalable processes, fostering team alignment, and identifying new opportunities through internal innovation. Key Responsibilities: - Lead strategic programs to enhance lead generation, sales efficiency, and customer acquisition in partnership with sales leadership. - Serve as a liaison between Sales, Marketing, Curriculum, and Tech teams to launch initiatives that attract qualified leads from various internal and external sources. - Identify and implement automation tools (e.g., HubSpot, Google Sheets, Zapier) to streamline lead flows, CRM operations, and reporting. - Translate founder-led initiatives into structured programs with measurable outcomes, including developing sales playbooks and lead generation workflows. - Collaborate on designing innovative lead funnels by leveraging student projects, parent testimonials, events, and educator networks. - Assist in building dashboards and reports to monitor project performance, team productivity, and lead pipeline health. Qualifications: - 12 years of experience in a high-growth startup, consulting firm, or sales ops/enablement role. - Strong educational background (Tier-1/2 college or equivalent work exposure preferred). - Highly analytical, process-oriented, and adept at building systems from the ground up. - Excellent communication and stakeholder management skills. - Entrepreneurial mindset and ability to collaborate closely with founders and senior leaders. - Passion for EdTech and a drive to create impact through scalable innovation. Location: Delhi NCR Start Date: ASAP Please note that only shortlisted candidates will be contacted during the application process. Join JetLearn's international team and contribute to a meaningful mission while shaping the future of tech education for children.,

Functional Responsibilities Scan and analyze the current and past database of queries, requests, and complaints across platforms, synthesizing insights to understand customer concerns. Utilize CRM technology and relevant tools to gather, interpret, and manage data points, ensuring effective execution of CRM activities for Malabar Gold & Diamonds. Oversee the setup of CRM software in new stores, ensuring seamless integration and functionality while coordinating with the technical team. Train store staff on CRM operations, emphasizing the benefits, processes, and importance of generating in-store data to enhance customer engagement. Monitor CRM performance, analyzing metrics related to customer satisfaction, retention, and loyalty, and report findings to senior management for strategy refinement. Follow up on customer feedback, leveraging CRM insights to address concerns, close feedback loops, and continuously improve the customer experience.

Oversee all CRM functions,Escalating & resolving the concerns as raised by clients.To assist client with all queries pertaining to legal,agreement,registration,taxation,banking & Leading the Post Sales CRM Operations, payments & collections.

Job Title: CRM Operations Location: Bangalore About Us: Myntra is a one stop shop for all your fashion and lifestyle needs. Being India's largest e-commerce store for fashion and lifestyle products, Myntra aims at providing a hassle free and enjoyable shopping experience to shoppers across the country with the widest range of brands and products on its portal. The brand is making a conscious effort to bring the power of fashion to shoppers with an array of the latest and trendiest products available in the country. Role Overview: We are passionate about delivering exceptional customer experiences through targeted digital marketing campaigns. As we expand our CRM team, we are looking for a motivated individual with a keen interest in digital marketing and strong attention to detail to join us as a CRM Campaign Coordinator. As a CRM Campaign Coordinator, you will be responsible for supporting the CRM team in executing, and monitoring digital campaigns across multiple channels. Your primary focus will be on ensuring seamless execution of campaigns, maintaining high-quality content standards, and optimizing customer engagement through effective segmentation and messaging strategies. Key Responsibilities: Assist in the setup and execution of CRM campaigns across various channels including Email, SMS, Push Notifications, and Whatsapp. Collaborate with internal teams (copy, creative, marketing) to develop tailored content that aligns with campaign objectives and brand guidelines. Conduct quality checks on campaign content to ensure accuracy, consistency, and compliance with company standards. Create and manage customer segments within CRM platforms to optimize targeting and personalization efforts. Monitor campaign performance metrics. Stay updated on industry trends and best practices in CRM, digital marketing, and customer engagement strategies. Support CRM automation initiatives and assist in setting up CRM journeys and real-time triggers. Handle day-to-day operational tasks related to CRM platforms. Required Skills and Qualifications: Strong interest in digital marketing, particularly in CRM and customer engagement strategies. Excellent communication skills with the ability to collaborate effectively across different teams. Detail-oriented with a commitment to delivering error-free work under tight deadlines. Familiarity or willingness to learn CRM platforms and tools like CRM, Push Notifications (PNs), Email, Emailers, SMS, Whatsapp, Clevertap, Moengage, SMSgupshup, Karix, Gamooga, Netcore. Ability to prioritize tasks and manage multiple projects simultaneously. Demonstrated integrity, customer focus, and respect for diverse perspectives. Bachelors degree in Marketing, Communications, Business Administration, or a related field (preferred but not required for freshers).

We are seeking an experienced and results-driven Manager / Team Lead CRM Operations to oversee end-to-end Front-End CRM processes, manage escalations, drive collection efforts, and lead a high-performing team. The ideal candidate will bring strong expertise in CRM systems (SFDC preferred) , customer relationship management, and community (RWA) engagement, ensuring operational excellence and superior customer satisfaction. Key Responsibilities (KRAs): CRM Operations Management Manage and oversee day-to-day CRM operations, ensuring process compliance and operational efficiency. Drive system optimization, data accuracy, and process improvements within the CRM platform (preferably Salesforce). Customer Escalation Management Act as the point of escalation for critical customer issues, ensuring timely resolution and root cause analysis. Develop and implement preventive measures to reduce recurring escalations. Team Leadership & Development Lead, mentor, and motivate a team to achieve service excellence and business objectives. Conduct regular performance reviews, coaching sessions, and training initiatives. Collections & Dunning Oversee and drive the collections process, ensuring timely follow-up and recovery of dues. Implement effective dunning strategies to minimize outstanding payments and bad debts. RWA Interaction & Relationship Management Liaise with Resident Welfare Associations (RWAs) for smooth community operations and dispute resolution. Build and maintain strong relationships to foster trust and engagement. Process Improvement & Reporting Analyze operational data, generate MIS reports, and present insights to senior management. Identify gaps and recommend process enhancements for improved efficiency and customer satisfaction. Required Skills & Qualifications: Minimum 7 years of relevant experience in CRM operations, customer service, collections, and team management . Strong knowledge of CRM systems and processes; Salesforce (SFDC) experience preferred . Proven ability to handle customer escalations and resolve issues effectively. Experience in RWA interactions and community relationship management is an advantage. Excellent leadership, communication, and interpersonal skills. Strong analytical skills with proficiency in MS Excel and reporting tools. Key Attributes Customer-focused with a problem-solving mindset. Process-driven and detail-oriented. Ability to thrive under pressure while managing multiple priorities.