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Senior Business Analyst

Senior Business Analyst

eClerx

8 years

0 Lacs

Mumbai Maharashtra India

Posted:10 hours ago| Platform:

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Skills Required

scoping documentation analysis automation governance engineering design discovery risk leadership traceability architecture workflow ai ml analytics integration scalability compliance strategy test triage steering management training support technology planning estimation drive coaching lean sigma mapping optimization bpmn uml visio lucidchart confluence python scripting certifications scrum data communication integrity

Work Mode

On-site

Job Type

Full Time

Job Description

(Process Scoping, Documentation, Solutioning & Automation)

Position Overview

seasoned Senior Business Analyst

Key Responsibilities

1. Strategic Process Scoping & Transformation

Lead enterprise-level
process discovery, scoping, and prioritization
initiatives across multiple business units.
Evaluate processes for automation feasibility, ROI, risk, and alignment with strategic goals.
Conduct
maturity assessments
, identify transformation opportunities, and define future-state operating models.
Provide strategic recommendations to leadership on automation roadmap and process optimization.

2. Advanced Process Documentation & Governance

Oversee creation and governance of high-quality documentation:
BRDs, FRDs, user stories, process maps, SOPs, solution design documents
.
Establish and enforce documentation standards, templates, and review practices across teams.
Ensure end-to-end traceability between business requirements, solution design, and delivered functionality.
Coach junior analysts on documentation best practices and analytical frameworks.

3. Solution Design & Automation Architecture Support

Partner with engineering, automation, and platform teams to conceptualize and design robust automation solutions (RPA, workflow automation, AI/ML, analytics-driven transformation).
Evaluate tools, platforms, and integration options, ensuring solutions meet business and technical needs.
Review and challenge technical design decisions to ensure scalability, compliance, and sustainability.
Lead validation efforts through UAT strategy, review of test scenarios, defect triage, and process acceptance.

4. Stakeholder Leadership & Change Enablement

Act as a trusted advisor to senior leadership, guiding decision-making on process and automation strategy.
Lead requirement workshops, design sessions, and steering committee discussions with cross-functional leaders.
Develop and execute change management and training plans to support solution adoption.
Build strong relationships with clients, operations teams, and technology partners.

5. Program & People Leadership

Provide mentorship and direction to Business Analysts, Process Analysts, and Automation SMEs.
Support project managers in planning, estimation, and delivery risk management.
Drive continuous improvement culture, including coaching on Lean, Six Sigma, and automation best practices.
Contribute to organizational capability building in process and automation domains.

Required Qualifications

Bachelor’s degree in
Engineering
(Computer Science, IT, etc.) or equivalent technical discipline.
Minimum 14 years of experience
in Business Analysis, Process Mapping, Automation Solutioning, or Transformation roles.
Demonstrated experience leading enterprise-scale process optimization or automation programs.
Expertise in process modeling standards (BPMN, UML) and documentation tools (Visio, Lucidchart, Confluence, Jira).
Strong understanding of automation technologies such as
RPA, Agentic, Python Automation, workflow automation,
and familiarity with scripting/technical concepts.
Proven ability to influence senior stakeholders and communicate with executives.

Preferred Skills

Certifications such as
CBAP, PMP, Lean Six Sigma, Scrum Master
.
Experience working with data-driven decisioning, AI/ML-enabled transformation, or digital operations.
Exposure to cloud ecosystems, APIs, and integration frameworks.
Ability to navigate ambiguous environments and build structure where none exists.

Key Attributes

Strategic thinker with strong business acumen.
Exceptional communication and stakeholder management skills.
Strong analytical, problem-solving, and solutioning capability.
Leadership presence with ability to mentor, challenge, and guide teams.
High integrity, ownership, and customer-centric mindset.

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