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Role Description Role Proficiency: Perform end-to-end management of a single project up to TCV of 500K with time and effort based or deliverable based model; by delivering the agreed scope within the agreed timeline and cost. Ensure the success and acceptance criteria of the project are met enhancing customer satisfaction. Outcomes Identify key stakeholders ensuring establishment and maintaining positive business relationships among stakeholders (internal or external) Maintain regular communication with customer; addressing needs through empathy with their environment Define activities responsibilities critical milestones resources skills needs interfaces and budget. Optimize costs and time utilisation minimize waste and deliver projects on time on budget as per the contract and agreed scope with a high quality result. Anticipate all possible risk manage them by applying the suitable risk management strategy; while developing contingency plans. Implement the governance model defined for similar projects Track and reports project KPIs and analyze project health Effective implementation of software delivery methodologies to improve project KPIs Provide individual and team mentoring; ensuring high levels of team engagement and developing capabilities within team Adopt and build software engineering best practices which can be leveraged by other teams Measures Of Outcomes Sprint velocity/team productivity Planned schedule vs actual Planned effort vs actual Planned cost vs actual Retention Requirement stability and effectiveness of scope change management Product quality (rework effort defect density defect leakage in various phases and number of rejected defects) Risk management index Adoption of reusable components and artefacts Customer satisfaction Team satisfaction Outputs Expected Scope Management : Conduct requirements analysis requirements elicitation scope control and prioritization based on customer needs and scope change management Drive the creation of common standards such as design documents traceability matrix bridge documents analysis methodologies and solution artefacts Partner with the customer to define their requirements; elicit requirements from solution envisioning workshop Conduct impact analysis of any scope changes across phases and negotiate with the customer for scope prioritization Estimation And Resource Planning Consolidate estimates at a solution level evaluate risks and validate estimates from a technical standpoint with assumptions scope and boundaries defined Review and validate estimates across service lines Conduct resource planning (pyramid people development) at a project level based on project requirements Conduct impact analysis for changes and analyze corresponding impact to overall estimates and resource loading Identify the different roles and skills for each role considering the constraints pre-requisites and other project specific KPIs Project/ Schedule Management Plan and manage multiple small projects/ modules as defined within UST Identify risks and mitigation strategies and implement the same to manage simple small projects/ modules Anticipate items that cause schedule delays schedule dependencies and manage them following the proper risk management plan Identify options to fast track the schedule and plans to implement the same Estimate the work plan and track the activities closely and report the progress on a regular basis Risk/Issue Management Proactively identify any dependencies that might impact the project KPIs. Obtain agreement with dependency owners and closely track them on the plan Identify and closely track the risks in the project and follow escalation path Document the risks and issues in the project communicate them to all relevant stakeholders and closely track the impact Stakeholder Management Identify the internal and external stakeholders on the project Define the RACIA chart and communicate the roles/responsibilities to the stakeholders Define the communication plan and implement the same Test And Defect Management Support system integration testing (functional / technical) Review/mentor team during test execution Support defining the test strategy and scenarios Understand the business impact of defects Prioritize the defects based on their criticality and severity Participate in defect triage meetings Identify and analyse root cause of defects Interpret the results Software Development Process Tools & Techniques Define/adopt the right tooling strategy for the project Independently guide the team to develop efficient and high-quality work products Meet project goals ensure process compliance and mentor the team Governance Tailor organization's quality guidelines and benchmarks to meet specific project quality requirements and processes Domain / Industry Knowledge Understand how the proposed solution meets client requirements Technology Concepts Understand customer's technology landscape Map business requirements to technology requirements Set expectations with the customer Leverage that knowledge in day-to-day work or in upgrading skills of the team Profitability Management Analyze profitability for project Create profitability sheet based on resource plan Modify parameters within profitability sheet and identify impact on margins Pricing Models Define the pricing models for medium complex projects Conduct estimation for medium complex projects. Knowledge Management (KM) Establish a KM plan and platform that can be leveraged by new joiners to the project Ensure the learning's from the project are contributed to the KM repository Account Management Processes And Tools Work under the guidance of the account manager to drive the account management KPIs relevant for the project Collaborate with other projects and enabling functions to deliver value to UST and to the customer in terms of ideas automation etc Solution Structuring Present the proposed solution to customer highlighting the solution benefits Understand the end in mind and the relevance of win themes Carve out simple solution / POC to build confident in the solution Self-Development And Organizational Initiatives Review other project artefacts and assess the health of the same Actively participate in forums like PM forums and share best practices and learnings from own projects Adopt learnings and reusable methodologies/tools from other projects to improve productivity and quality Team Development Implement a framework to assess the skill level of the team and work with the team to define a skill enhancement plan Nurture the innovation potential within the team Provide feedback and enable the team to perform independently and grow Skill Examples Impact and Influence Identify project risks and define action plans to manage Define a project plan by breaking it down into individual project tasks Communicate project progress to all relevant parties reporting on topics such as cost control schedule achievements quality control risk avoidance and changes to project specifications Delegate tasks and manage team member contributions appropriately Assess the project heath using quantitative measures and change the course of action as needed Knowledge Examples Technologies to be implemented within the project Structured project management methodologies (e.g. agile techniques) Estimation techniques Metrics analysis and quantitative management Root cause analysis People management including goal setting growth aspects and coaching Understanding of the quality and governance models of UST and the customer; aligning the deliverables to meet those standards Additional Comments Title: App Dev Project Manager UST is seeking a highly organized and motivated Project Manager with 12 + years of IT experience. Key Responsibilities: The Project Manager will be responsible for the planning, execution, and delivery of healthcare IT and operational projects, ensuring alignment with organizational goals, compliance requirements, and stakeholder expectations. Work with application development delivery teams for successful technology delivery. (Time) Develops master plans (consolidated views) of several linked related plans and drives, optimizes and manages all plans while presenting alternate scenarios to continuously reduce overall critical path. Optionally, levels resources to determine impacts across plans and manages multiple master plans. (Cost) Assists in the development of complex projects' budgets, applies EV analysis across multiple projects, manages resource plan to budget and reports "planned vs. actual" budget variances. Optionally, reconciles multi-project budget reports across department budgets, manages multi-project resource plans, proposes optimal budgeting strategies within policy to best meet the business needs and reports impacts to capital and expense budget categories. (Quality) Promotes and applies QA best practices, defines/collects/interprets QA metrics and diagrams (using Pareto, Cause/Effect, Trend Analysis, Statistical Sampling?) and clearly defines link between requirements and technology solution. Optionally, develops quality standards, recommends quality improvements and maintains "expert" status via monitoring industry developments. (Communication) Leads routine and ad-hoc status reviews with all stakeholders validating project status claims and clarifying roles and responsibilities developing accurate, detailed consolidated reports to continuously manage expectations. Optionally, develops multi-project communications plans/reporting methods and collaborates with client as a key business partner to identify business trends and potential impacts. (HR) Develops resource plans that align unique project needs with team members' skillsets/career interests and applies various techniques to build/maintain a unified team view/focus on project objectives. Optionally, recognized as a leader of cross-functional and/or co-located teams successfully managing conflict to realize peak team performance while mentoring project leads in PM best practices. (Integration) Established track record of applying PM best practices, tools, techniques and methods (planning, estimating, staffing, managing/controlling?) that have resulted in several projects being executed successfully to plan by balancing scope/time/budget targets supported by accurate progress reporting to all stakeholders. Optionally, manages multiple high risk/high visibility mission critical/strategic cross-functional global projects as a recognized expert in PM methodologies. (Risk) Develops mitigation and contingency plans for common risks, leads risk identification seminars to develop project specific mitigations and contingencies, updates risk plans as conditions warrant and considers risk during the change management process. Optionally, leverages track record of resolving numerous high impact risks by consulting as an expert on risk management planning for high risk/high impact projects and troubleshoots projects with risk related problems. (Scope) Refines scope statement, understands impact of scope statement changes and clearly articulates requirements (both "in scope" and "out of scope") to manage expectations, develop a basis for future project decisions and accurately develop a WBS to the proper level of detail. Optionally, develops scope management plans and WBS for cross functional remotely located multi-projects, mentors PMs on WBS creation with traceability to scope management plan, discusses scope change alternatives and timing/impact with stakeholders and optimizes the process to integrate scope changes. (PMP certification desired) Extensive experience in multiple and diverse environments and applications. Knowledge and experience in all major functions, issues and considerations of the subject matter. Resource has played a leadership role in establishing standards, policies strategy and best practice. Ability to discuss industry and marketplace trends and directions and site relevant case studies. Resource has had an influence on wide or high-impact decisions and initiatives and has a theoretical background and understanding of the subject matter. Capable of managing manages a diverse and complex suite of projects simultaneously. Experience managing cross-functional projects/project teams Work timings: Must be available to work full-time during U.S. Eastern Standard Time (EST) hours, collaborating directly with clients on project management activities. Required Qualifications: Bachelor’s degree in IT, or related field. 5+ years of project management exp Skills Project Management,Application Development,Budgeting, Forecasting ,Communication Show more Show less
