At myKaarma, we’re not just leading the way in fixed ops solutions for the automotive industry—we’re redefining what’s possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams.
Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We’re looking for innovators, problem-solvers, and tech enthusiasts passionate about building solutions that people
love to use. If you’re ready to make an impact in an industry ripe for change, join us at myKaarma and help shape the future of automotive service.
Role Description
As a
Product Manager – Platform & Developer Experience
, you will play a key role in the Platform & Ecosystem team at myKaarma, working to design and deliver a unified API platform and self-service integration experience for our dealers, partners, and internal teams. You will be responsible for building developer tools and partner portals, automating key operational workflows, and enabling secure, scalable access to myKaarma’s product ecosystem. You will collaborate closely with engineering, design, customer experience, business systems, and external partners to achieve our goals of extensibility, automation, and rapid innovation across the dealership service journey. This role offers the chance to work with a talented team and develop expertise in automotive SaaS, developer platforms, and integration infrastructure.
How to Stand Out:
Here's a scenario to illustrate the innovative approach we value:
Q: You’ve been asked to launch a partner-facing integration portal where third-party developers can discover, test, and certify new API-based apps. However, internal systems like billing, Salesforce, and product provisioning are still manual. How would you approach this challenge?
We'd love to hear something like this…
A: “I’d begin with a discovery sprint across engineering, biz systems, and current integration partners to define friction points and automation opportunities. From there, I’d structure a phased roadmap—starting with high-impact automations like token provisioning and usage monitoring, while laying the groundwork for self-serve certification and OAuth2 enforcement. I’d also align our API governance structure early to prevent tech debt and ensure reuse across future integrations.”
This approach reflects your dedication to delivering innovative, customer-focused solutions that drive engagement and build loyalty.
Key Responsibilities
- Own the product vision, roadmap, and delivery for the dealer and partner self-serve portals
- Define and launch API documentation standards, client libraries, and implementation guidelines to enable faster integration
- Design and implement a developer certification experience including templates for API reviews, upfront configuration, and automated approval workflows
- Lead OAuth2-based credentialing efforts and application-level token management
- Automate onboarding workflows across Salesforce, Chargeover, and internal admin systems
- Launch usage-based monitoring, rate limiting, alerting infrastructure, and token lifecycle visibility
- Deliver dealer-initiated integration signup workflows with pricing tier support, dependency resolution, and notification controls
- Define scalable integration architectures, enforce API governance policies, and drive reusable design through RFC processes
- Partner cross-functionally with engineering, operations, support, and GTM teams to align on rollout strategy and platform adoption
- Define success metrics and track key KPIs such as developer NPS, time to first call, certification cycle time, and integration uptime
Required Skills And Qualifications
- 3+ years of product management experience in SaaS, platform, or developer-facing roles
- Proven experience launching or scaling APIs, SDKs, or developer portals
- Strong understanding of authentication and authorization protocols (especially OAuth2)
- Experience with integration design patterns, rate limiting, and platform reliability frameworks
- Track record of collaborating across systems teams (Salesforce, billing, internal ops) to drive automation
- Strong technical communication skills and the ability to write clear, actionable requirements
- Familiarity with modern API design, lifecycle management, and observability tools
- Experience defining and measuring OKRs and platform adoption metrics
Nice To Have Skills & Qualifications
- Familiarity with RFC processes, API governance, and product-led platform enablement
- Background working in ecosystems with both B2B and B2D (developer) audiences
- Exposure to Salesforce workflows, CPQ, and Chargeover (or similar billing platforms)
- Experience building partner marketplaces or managing public/private app listings
We value diverse experiences and backgrounds, so we encourage you to apply if you meet some but not all of the listed qualifications.
Total Rewards at myKaarma
Benefits
At myKaarma, we offer a comprehensive Total Rewards package that extends beyond the base salary. Our commitment to competitive compensation includes bonuses and benefits that support both personal and professional well-being:
- Flexible Work Environment: We embrace a high-performance, flexible structure that values freedom and responsibility. Our “Highly Aligned, Loosely Coupled” model empowers teams to innovate and continuously improve using data-driven insights.
- Health and Wellness: Comprehensive medical, dental, vision, life, and disability benefits, along with wellness and telework stipends.
- Time Off: Generous vacation time to recharge and balance life outside work.
- In-Office Perks: Enjoy dog-friendly offices and unlimited snacks or refreshments onsite.
The starting salary range for this role is starting at
30 Lakhs
depending on experience and qualifications, reflecting our dedication to competitive industry compensation. Additional details about our Total Rewards package will be shared during recruitment.
Our Commitment to Inclusion
At myKaarma, diverse perspectives drive innovation and success. We are committed to creating a safe, welcoming, and inclusive workplace where every employee feels valued and empowered and can do meaningful work. Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of our team members from all backgrounds.As an equal opportunity employer, myKaarma prohibits any form of unlawful discrimination or harassment based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by applicable laws in the regions where we operate. We adhere to all EEOC regulations and actively promote an environment that celebrates and supports diversity, equity, and inclusion for all.
Applicants with disabilities
may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. Reasonable accommodation is a change in the way things are normally done, which will ensure an equal employment opportunity without imposing undue hardship on myKaarma. Please let us know if you require reasonable accommodations during the application or interview process by filling out this form.
myKaarma participates in the
E-Verify Program
.
