1378 Extensibility Jobs

DESCRIPTION As a Principal Applied Scientist, you are a trusted part of the technical leadership. You bring business and industry context to science and technology decisions. You set the standard for scientific excellence and make decisions that affect the way we build and integrate algorithms. You solicit differing views across the organization and are willing to change your mind as you learn more. Your artifacts are exemplary and often used as reference across organization. You are a hands-on scientific leader. Your solutions are exemplary in terms of algorithm design, clarity, model structure, efficiency, and extensibility. You tackle intrinsically hard problems, acquiring expertise as needed. You decompose complex problems into straightforward solutions. You amplify your impact by leading scientific reviews within your organization or at your location. You scrutinize and review experimental design, modelling, verification and other research procedures. You probe assumptions, illuminate pitfalls, and foster shared understanding. You align teams toward coherent strategies. You educate, keeping the scientific community up to date on advanced techniques, state of the art approaches, the latest technologies, and trends. You help managers guide the career growth of other scientists by mentoring and play a significant role in hiring and developing scientists and leads. Key job responsibilities Responsible for defining key research directions, adopting or inventing new machine learning techniques, conducting rigorous experiments, publishing results, and ensuring that research is translated into practice. Develop long-term strategies, persuade teams to adopt those strategies, propose goals and deliver on them. Participate in organizational planning, hiring, mentorship and leadership development. Technically ambitious with a passion for building scalable science and engineering solutions. You will serve as a key scientific resource in full-cycle development (conception, design, implementation, testing to documentation, delivery, and maintenance). About the team Want to be part of the team whose mission is to expand Alexa to new countries, languages, devices and cultures? The Alexa International team makes it happen. Our customers are very diverse in where they live, the languages they speak to Alexa, the devices they use and the content that matters most. In turn our problems are diverse and need innovative solutions. Alexa International is at the nexus of all other Alexa teams and features, such as Smart Home, Music, News, ASR (Automatic Speech Recognition), NLU (Natural Language Understanding), Fire TV, Skills etc. We collaborate with hardware and software developers within and outside Amazon to build delightful experience for our customers. We’re working hard, having fun, and making history; come join us! BASIC QUALIFICATIONS PhD with specialization in artificial intelligence, natural language processing, machine learning, or computational cognitive science 10+ years of combined academic and research experience. Strong publication record in top-tier journals and conferences. Functional thought leader, sought after for key tech decisions. Can successfully sell ideas to an executive level decision maker. Mentors and trains the research scientist community on complex technical issues. Experience developing software in traditional programming languages (C++, Java, etc..). Excellent written and spoken communication skills PREFERRED QUALIFICATIONS Experience building and deploying innovative machine learning solutions at scale for minimum 10 years. Expert level skills across many Machine Learning methodologies. Published research work in academic conferences or industry circles. Experience delivering complex end-to-end global ML solutions that run at very large scale. Experience working with real-world data sets and building scalable models from big data. Thinks strategically, but stays on top of tactical execution. Exhibits excellent business judgment; balances business, product, and technology very well. This technical leader for machine learning will be an independent thinker who can make convincing, information-based arguments. With a strong bias for action, this individual will work equally well with science, engineering, economics and business teams. This person will have very sound judgment and be able to recruit and develop high calibre talent. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION As a Principal Applied Scientist, you are a trusted part of the technical leadership. You bring business and industry context to science and technology decisions. You set the standard for scientific excellence and make decisions that affect the way we build and integrate algorithms. You solicit differing views across the organization and are willing to change your mind as you learn more. Your artifacts are exemplary and often used as reference across organization. You are a hands-on scientific leader. Your solutions are exemplary in terms of algorithm design, clarity, model structure, efficiency, and extensibility. You tackle intrinsically hard problems, acquiring expertise as needed. You decompose complex problems into straightforward solutions. You amplify your impact by leading scientific reviews within your organization or at your location. You scrutinize and review experimental design, modelling, verification and other research procedures. You probe assumptions, illuminate pitfalls, and foster shared understanding. You align teams toward coherent strategies. You educate, keeping the scientific community up to date on advanced techniques, state of the art approaches, the latest technologies, and trends. You help managers guide the career growth of other scientists by mentoring and play a significant role in hiring and developing scientists and leads. Key job responsibilities Responsible for defining key research directions, adopting or inventing new machine learning techniques, conducting rigorous experiments, publishing results, and ensuring that research is translated into practice. Develop long-term strategies, persuade teams to adopt those strategies, propose goals and deliver on them. Participate in organizational planning, hiring, mentorship and leadership development. Technically ambitious with a passion for building scalable science and engineering solutions. You will serve as a key scientific resource in full-cycle development (conception, design, implementation, testing to documentation, delivery, and maintenance). About the team Want to be part of the team whose mission is to expand Alexa to new countries, languages, devices and cultures? The Alexa International team makes it happen. Our customers are very diverse in where they live, the languages they speak to Alexa, the devices they use and the content that matters most. In turn our problems are diverse and need innovative solutions. Alexa International is at the nexus of all other Alexa teams and features, such as Smart Home, Music, News, ASR (Automatic Speech Recognition), NLU (Natural Language Understanding), Fire TV, Skills etc. We collaborate with hardware and software developers within and outside Amazon to build delightful experience for our customers. We’re working hard, having fun, and making history; come join us! BASIC QUALIFICATIONS PhD with specialization in artificial intelligence, natural language processing, machine learning, or computational cognitive science 10+ years of combined academic and research experience. Strong publication record in top-tier journals and conferences. Functional thought leader, sought after for key tech decisions. Can successfully sell ideas to an executive level decision maker. Mentors and trains the research scientist community on complex technical issues. Experience developing software in traditional programming languages (C++, Java, etc..). Excellent written and spoken communication skills PREFERRED QUALIFICATIONS Experience building and deploying innovative machine learning solutions at scale for minimum 10 years. Expert level skills across many Machine Learning methodologies. Published research work in academic conferences or industry circles. Experience delivering complex end-to-end global ML solutions that run at very large scale. Experience working with real-world data sets and building scalable models from big data. Thinks strategically, but stays on top of tactical execution. Exhibits excellent business judgment; balances business, product, and technology very well. This technical leader for machine learning will be an independent thinker who can make convincing, information-based arguments. With a strong bias for action, this individual will work equally well with science, engineering, economics and business teams. This person will have very sound judgment and be able to recruit and develop high calibre talent. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Level Up Your Career with Zynga! At Zynga, we bring people together through the power of play. As a global leader in interactive entertainment and a proud label of Take-Two Interactive, our games have been downloaded over 6 billion times—connecting players in 175+ countries through fun, strategy, and a little friendly competition. From thrilling casino spins to epic strategy battles, mind-bending puzzles, and social word challenges, our diverse game portfolio has something for everyone. Fan-favorites and latest hits include FarmVille™, Words With Friends™, Zynga Poker™, Game of Thrones Slots Casino™, Wizard of Oz Slots™, Hit it Rich! Slots™, Wonka Slots™, Top Eleven™, Toon Blast™, Empires & Puzzles™, Merge Dragons!™, CSR Racing™, Harry Potter: Puzzles & Spells™, Match Factory™, and Color Block Jam™—plus many more! Founded in 2007 and headquartered in California, our teams span North America, Europe, and Asia, working together to craft unforgettable gaming experiences. Whether you're spinning, strategizing, matching, or competing, Zynga is where fun meets innovation—and where you can take your career to the next level. Join us and be part of the play! Position Overview The Senior Technical Artist will be working with a team of Designers, UX, Concept Artists, Animators, Producers and Software Engineers to develop beautiful and optimal game content. The Technical Artist acts as liaison between engineering, art and all other disciplines, responsible for the planning, implementation, documentation and optimization of art setups to support our game’s animation and design needs. A key member who’s primary role is to support the team and the product and is expected to be proactive in their communication on a daily basis. What You'll Do Work closely with the Art and Engineering teams to construct game assets in Unity Export 2d art assets from concept art to Unity for in game dialogs, features, etc Maintain and troubleshoot pipeline for in game assets Provide feedback to the animation team and artists to enhance the quality of the assets. Help to drive and direct overall asset pipeline for future project needs, with tool/workflow development geared towards extensibility and flexibility for upcoming needs Develop and maintain tools for the production pipeline, particularly for animation and technical art tasks Build upon existing tools and scripts Maintain a constant focus to refine techniques and processes to get them to the next level Leverage materials/shaders to achieve unique styles and hit amazing visual quality Identify redundancies in our workflow and provide solutions for automation Periodically audit project assets and perform cleanup What You Bring Effective communication with team members of varying disciplines including written documentation of pipeline processes 6+ years of experience with Unity Working knowledge 3D modeling, rigging and UV texturing with professional 3D software such as Maya or ZBrush Basic scripting with C# Understanding of optimizing 3D and 2D assets for memory and performance considerations Intermediate skills creating high quality VFX particle systems in Unity Experience with C# tools Core Adobe Creative Suite skills Technical background in developing scripts, Photoshop actions, and other automation tools necessary for art implementation and optimization 2+ years experience in games development, with shipped titles Experience with version control software such as Perforce, Git Animation and VFX experience is a plus What We Offer You Zynga offers a world-class benefits package that helps support and balance the needs of our teams. To find out more about our benefits, visit the Zynga Benefits We are proud to be an equal opportunity employer, which means we are committed to creating and celebrating diverse thoughts, cultures, and backgrounds throughout our organization. Employment with us is based on substantive ability, objective qualifications, and work ethic – not an individual’s race, creed, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin or ancestry, alienage or citizenship status, physical or mental disability, pregnancy, age, genetic information, veteran status, marital status, status as a victim of domestic violence or sex offenses, reproductive health decision, or any other characteristics protected by applicable law. As an equal opportunity employer, we are committed to providing the necessary support and accommodation to qualified individuals with disabilities, health conditions, or impairments (subject to any local qualifying requirements) to ensure their full participation in the job application or interview process. Please contact us at accommodationrequest@zynga.com to request any accommodations or for support related to your application for an open position. Please be aware that Zynga does not conduct job interviews or make job offers over third-party messaging apps such as Telegram, WhatsApp, or others. Zynga also does not engage in any financial exchanges during the recruitment or onboarding process, and will never ask a candidate for their personal or financial information over an app or other unofficial chat channel. Any attempt to do so may be the result of a scamp or phishing attack, and you should not engage. Zynga’s in-house recruitment team will only contact individuals through their official Company email addresses (i.e., via a zynga.com, naturalmotion.com, smallgiantgames.com, themavens.com, gram.gs email domain).

Role: Sr Full-stack Software Engineer (80% .NET / 20% Angular) Duration: 12 Months+ Location: Remote / India Shift Time: 2 PM - 10 PM Skills needed… .Net 8 / C# REST API Angular 19 (ideal) Azure SQL Server JOB SUMMARY: Client is seeking a highly skilled and motivated Senior Software Engineer to join our Dealer Web Applications team. This role is responsible for designing, developing, and maintaining modern, scalable, and secure full-stack web solutions that empower client dealers and enhance customer experiences. You will play a key role in shaping cloud-native applications using the Microsoft web stack, mentoring team members, and driving engineering excellence in a fast-paced, agile environment. ESSENTIAL DUTIES & RESPONSIBILITIES: System Design & Architecture Design and implement scalable, secure, and maintainable web applications using Angular (currently v19), C#, ASP.NET Core, and Azure services Be involved in architectural decisions and advocate for best practices in system design, code quality, and application performance Champion modern UI/UX principles and responsive design for dealer-facing solutions Ensure solutions are cloud-native, leveraging Azure services for scalability and reliability Full Stack Development & Engineering Develop high-quality, testable code across the stack (front-end, back-end, APIs, and cloud services) Ensure robust unit and integration test coverage; contribute to test automation frameworks Document technical decisions, implementation details, and API specifications Support and maintain deployed solutions, legacy systems, and participate in operational support Optimize application performance and scalability, including distributed caching (Azure Cache for Redis) Security & Compliance Apply secure coding practices, including authentication/authorization (OAuth2, OpenID Connect), data encryption, and compliance with industry standards (e.g., GDPR, PCI). Implement API security best practices, rate limiting, and threat detection. Team Leadership & Collaboration Foster a culture of learning and continuous improvement Participate in Agile ceremonies, peer reviews, and communities of practice Collaborate with product owners, designers, and stakeholders to deliver customer-centric solutions Translate business requirements into technical solutions System Maintenance & Operational Support Administer and enhance existing applications and legacy systems Improve system logging, error reporting, and performance monitoring Ensure solutions meet quality, security, and extensibility standards

Company Description 👋🏼 We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (17500+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in! Job Description REQUIREMENTS: Total experience 10+ years. Should have experience to architect and design scalable, autonomous AI systems with a focus on Generative AI, agentic frameworks, and foundation models Should be able to lead the evaluation and integration of open-source and proprietary LLMs (e.g., GPT, Claude, LLaMA, Mistral). Should be able to define architectures for autonomous agents, multimodal models (text, image, audio), Retrieval-Augmented Generation (RAG) systems, and natural language to SQL pipelines. Should be able to collaborate with product, research, and engineering teams to align AI initiatives with business strategy. Should have hands-on experience with frameworks such as Hugging Face Transformers, LangChain, OpenAI API, or similar. Deep understanding of agent orchestration frameworks (e.g., AutoGen, CrewAI, LangGraph), LLM fine-tuning (e.g., LoRA, PEFT), RAG pipelines, and vector databases (e.g., FAISS, Pinecone). Should be able to design solutions leveraging cloud-native architecture (AWS, GCP, Azure), with emphasis on GPU infrastructure. Must have experience to develop modular, goal-driven AI systems capable of task planning, memory persistence, context tracking, and multi-agent collaboration. Should have experience building autonomous AI agents using frameworks such as AutoGPT, LangGraph, CrewAI, or ReAct. Strong understanding of task decomposition, memory management, and tool augmentation in agentic workflows. Should have familiarity with long-context memory techniques and multi-agent coordination strategies. Must have hands-on experience with agent simulations, LLM-driven planning, and dynamic tool selection. Should have knowledge of how to embed feedback, reasoning loops (e.g., Reflexion, Chain-of-Thought), and self-correction mechanisms into GenAI agents. Must have experience with human-in-the-loop (HITL) oversight and reinforcement learning for autonomous systems. Exhibit excellent communication, leadership, and collaboration skills. RESPONSIBILITIES: Understanding the client’s business use cases and technical requirements and be able to convert them into technical design which elegantly meets the requirements. Must be able to establish best practices for fine-tuning, prompt engineering, model compression, and inference optimization. Should be able to Implement robust MLOps practices for model versioning, deployment, monitoring, and governance. Address ethical AI concerns including bias, hallucination, and data privacy in generative applications. Provide technical leadership in building and deploying generative models (LLMs, diffusion models, transformers, etc.). Ensure the responsible deployment of autonomous agents through safety layering, feedback loops, and auditability mechanisms. Mapping decisions with requirements and be able to translate the same to developers. Identifying different solutions and being able to narrow down the best option that meets the clients’ requirements. Defining guidelines and benchmarks for NFR considerations during project implementation. Writing and reviewing design document explaining overall architecture, framework, and high-level design of the application for the developers. Reviewing architecture and design on various aspects like extensibility, scalability, security, design patterns, user experience, NFRs, etc., and ensure that all relevant best practices are followed. Developing and designing the overall solution for defined functional and non-functional requirements; and defining technologies, patterns, and frameworks to materialize it. Understanding and relating technology integration scenarios and applying these learnings in projects. Resolving issues that are raised during code/review, through exhaustive systematic analysis of the root cause, and being able to justify the decision taken. Carrying out POCs to make sure that suggested design/technologies meet the requirements. Qualifications Bachelor’s or master’s degree in computer science, Information Technology, or a related field. Additional Information https://www.youtube.com/watch?v=QLpJ69AJ7As

Voyager (94001), India, Bangalore, Karnataka Manager, Product Management Job Description Capital One has been a pioneer through our tech journey as the first large bank to go all in on the public cloud, while operating in a complex and highly regulated business environment. We have built out a large engineering organization, moved to the cloud, re-architected our applications and data platforms, and embraced machine learning at scale. Our AI/ML capabilities are now at the forefront of what’s possible in banking. (e.g., Capital One Eno). We are overcoming key data management challenges in the cloud related to data publishing, data consumption, data governance, and infrastructure management. To realize the full potential of our cloud and data strategy, we built new data management platforms in the cloud and solved new problems across the data ecosystem. Our teams have also built, and battle tested new capabilities to meet those needs. We’ve open sourced several of the software tools we built (e.g., Cloud Custodian, Hygieia) and forged new partnerships with other digital leaders (e.g., Microsoft, MSFT). Through this journey, we've developed a suite of internal solutions uniquely designed to meet the challenges of a digital-first, cloud-first business at scale. We also recognize that many other businesses are facing similar data management needs as they accelerate their cloud and data journeys and are exploring how best to bring some of the tools to market as enterprise B2B software solutions. As a Product Manager on the DataLabs Capital One India team, you will design and deliver intelligent and scalable AI-first data products for the internal and external customers. This role requires a visionary leader with a passion for innovation, customer- centric design and cutting-edge technology. Specific responsibilities include, but are not limited to: Develop and communicate the product vision and strategy for your area of responsibility. Partner with business and technology leadership to align on prioritization of key problems to be solved to maximize business and customer outcomes. Strong understanding of data security principles, data governance and compliance regulations. Collaborate with teams in India and USA to drive alignment with different teams working on the product. Incorporate design thinking and analytics to inform product design. Maintain a healthy backlog of work and play a critical role in many agile ceremonies. Oversee the end-to-end product lifecycle, from ideation and requirements gathering to launch, defining success metrics and ongoing enhancements. Support the team with escalation and resolution of impediments. Serve as the connection between customers, Capital One’s mission, and your team. In this role, you’ll be expected to demonstrate proficiency in five key areas: Human Centered : You’ll deeply immerse yourself in knowing your internal and/or external customer(s) by employing empathy and design thinking to define broad-scale solutions that provide breakthrough leverage. You’ll model adaptability by encouraging continuous evolution to product strategy in light of industry trends, emerging solutions, new insights and changing customer and business needs. Business Focused : You’ll deeply learn the financial drivers, externalities, and points of leverage within your domain to identify new products or product enhancements that drive sustainable value for Capital One. You’ll promote a culture anchored in data, used to instrument products, validate outcomes, drive insights, and manage the business both tactically and strategically. Technology Driven : You’ll be responsible for fostering a strong agile discipline and inspiring teams to continuously improve delivery evidenced through key agility metrics. You’ll partner with Technology leaders to influence end-state architecture and drive secure, resilient, performant and scalable technology solutions that solve material customer and business problems. You’ll govern the responsible and efficient application of technology resources by assessing opportunities for reusing existing solutions, clearly defining minimum viable products, and always building with extensibility in mind. Integrated Problem Solving : Develop and champion a bold vision that drives meaningful outcomes by embracing the art of the possible. Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer. Transformational Leadership : You’ll establish a long-term product portfolio strategy, informed by customer and business needs, and partner with leaders and stakeholders to regularly drive alignment, secure resources and overcome impediments. You’ll attract, grow, empower, and inspire top product talent as they develop and deliver on their local product strategy in an iterative, outcome-focused and well-managed way. We want you if you are: Intellectually Curious - You’re comfortable navigating between the big ideas and executional realities to create an achievable strategic Product Vision. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges. Communicator & Influencer - You are comfortable influencing a group of executives as well as communicating your product vision clearly to your associates and partners. You can be open to different communication styles and listen carefully to diverse sets of ideas. Do-er - You’re biased toward action, and are willing to make commitments and trade-offs with other leaders to remove impediments for your team; you are a leader obsessed with delivering valuable in an iterative way focusing in minimum viable product. Passionate & Customer Focus - You care about growing others and bringing them together around what’s possible. You have a desire and ability to connect with our customers to fully understand their needs and build long lasting relationships. Learner - You have an appetite to learn new things or new technologies all while exhibiting humbleness when exploring unknown technologies; you will seek for internal solutions before building new. Team Player - You enjoy working with diverse people and driving the team toward a common goal. You are also able to coach others and be a mentor in product development. Basic Qualifications: Bachelor’s degree in computer science or engineering MBA or master’s degree Minimum 8 years of overall work experience Atleast 5 years of experience in product management; specifically working in B2B product management role. Preferred Qualifications: Prior work on privacy preserving analytics, secure data collaboration or zero trust architectures. Atleast 3 years in Agile product management Experience translating business strategy and analysis into consumer facing digital products. At this time, Capital One will not sponsor a new applicant for employment authorization for this position. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Job Description Lead a global cross-functional team of software engineers and QA engineers to deliver high-quality, timely software solutions. Collaborate closely with the Director, Product Engineering and the Product Manager to allocate prioritized work and align team goals with company objectives. Work with Product Owners to groom prioritized work, ensure that work is well-defined and achievable, and drive technical execution. Oversee the team's progress, track key metrics, and communicate status to stakeholders and senior leadership. Identify and mitigate risks to ensure projects are delivered on time. Actively engage in technical design discussions, perform code reviews, and contribute code regularly to maintain technical depth and lead by example. Ensure adherence to best practices in software development, including coding standards, design principles, and testing methodologies. Drive continuous improvement in team processes, efficiency, and collaboration. Troubleshoot and resolve complex technical issues, providing timely solutions to blockers and challenges. Facilitate regular team meetings (e.g., standups, sprint planning, retrospectives) to ensure effective communication and alignment. Support the team in delivering high-quality software through strong testing, continuous integration, and automated deployment practices. Promote a culture of collaboration, innovation, and accountability within the engineering team Additional duties, responsibilities, and projects may be assigned as needed. We Are Looking For Someone Who Brings Experience: Bachelor’s degree in computer science, Engineering, or a related field, or equivalent work experience. 7+ years of experience in software engineering, with at least 2 years in a leadership role. Proven experience leading a global team of software engineers and QA professionals in an Agile or Scrum environment. Strong leadership and team management skills, with experience mentoring and developing both junior and senior team members. Technical/Computer Skills: Strong proficiency in relevant programming languages (e.g. JavaScript, C#). Solid understanding of software architecture, design patterns, and best practices for maintainability, scalability, and extensibility, including experience with microservices and event-driven architectures. Experience with cloud platforms (e.g., AWS, Azure) and containerization technologies (e.g., Docker, Kubernetes), as well as modern development frameworks. Familiarity with version control systems (e.g., Git) and defect-tracking tools (e.g., Jira). Experience working closely with product owners and stakeholders to groom product backlogs. Experience with Agile development methodologies and working in CI/CD environments. Understanding of emerging AI technologies and toolsets in support of engineering best practices such as GitHub Copilot, ChatGPT, Claude, etc. Other Skills: Strong interpersonal skills, with the ability to communicate effectively and build collaborative relationships with cross-functional stakeholders, including product managers, engineers, and leadership. Ability to work in a fast-paced, dynamic environment and balance multiple priorities across different products. Growth mindset with a commitment to continuous learning. Excellent leadership, communication, and interpersonal skills, with the ability to inspire and guide a diverse, globally distributed team. Strong problem-solving skills and the ability to make data-driven decisions under pressure. Highly collaborative with a strong focus on building positive, productive relationships across teams. Proactive, results-driven, and able to thrive in a fast-paced, dynamic environment. Passionate about mentoring and developing others, with a focus on career growth and skill advancement for team members. Strong commitment to high-quality software delivery, with a focus on code quality, performance, and reliability. Adaptable to changing priorities and capable of managing multiple tasks in parallel. Highly organized, with exceptional attention to detail and the ability to prioritize effectively. About Us Momentive Software amplifies the impact of over 30,000 purpose-driven organizations in over 30 countries. Mission–driven organizations and associations rely on the company’s cloud-based software and services to solve their most critical challenges: engage the people they serve, simplify operations, and grow revenue. Built with reliability at the core and strategically focused on events, careers, fundraising, financials, and operations, our solutions suite is bound by a common purpose to serve the organizations that make our communities a better place to live. Learn more at momentivesoftware.com Why Work Here? At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here. Planned Paid Time Off Purpose-Driven Culture Work-Life Balance Passionate About Community Involvement Company Paid Parental Leave Group Mediclaim Policy Gratuity as Per Payment of Gratuity Act Earned Leave and Casual Leave in Each Calendar Year Company Holidays as Per Policy Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All persons hired will be required to verify identity, minimum age of 18, eligibility to work in India (without sponsorship), and to complete the required employment eligibility verification form upon hire.

Location Pune Business Area Engineering and CTO Ref # 10045373 Description & Requirements Trading Connectivity & Liquidity (TCL) is an engineering group at Bloomberg that serves as a center of excellence for enabling transactional connectivity between Bloomberg’s order and execution management systems and global exchanges, as well as managing internal connectivity. Within TCL, the Config Infra team is responsible for configuring FIX sessions and supporting application-specific setups such as FIX servers, DX Gateways, and ETN applications. Our focus is on building robust tools to create, manage, and deploy these configurations efficiently. We take pride in full product ownership—from design to deployment—and are looking for passionate engineers who are curious, collaborative, and excited to solve complex problems with innovative tools and business models. What's in it for you? Our vision is to evolve the current configuration management system into a “Generic Configuration Management” platform that serves as a unified foundation across multiple products and teams. By re-architecting the system with flexibility and reusability at its core, we aim to reduce duplication, accelerate integration, and enable consistent, scalable configuration management enterprise-wide. Tackle Complex, Meaningful Problems Be part of re-architecting a core system that will power configuration across multiple Bloomberg products and services Solve real-world engineering challenges involving modular design, scalable APIs, secure storage, and cross-system integration Work with Modern, Impactful Technologies Gain deep hands-on experience with microservices architecture, event-driven systems, secure secrets and config storage, schema-driven APIs, and validation frameworks Build clean, reusable components that are infrastructure-agnostic and future-proof Build a Platform, Not Just a Feature Move beyond point solutions to create a generic, reusable framework that empowers teams across the organization Contribute to a system designed for high reusability, extensibility, and integration with minimal friction Engineer for Reliability and Scale Implement fine-grained access control, full audit trails, and resilient failover strategies Build with automation and validation at the core—reducing manual config errors and increasing deployment confidence Visibility and Career Growth Collaborate across teams and influence technical standards and architecture decisions Establish yourself as a domain expert in system design with long-term visibility and impact Our full-stack technology suite includes back-end services integrating the configure, monitor and deploy workflows and front-end tools for client-facing support teams and for clients themselves. We’ll Trust You To Take responsibility for the full software development life-cycle, from understanding the needs of the business through to coding, deployment, and maintenance. Your work will be highly visible, making you highly accountable Enjoy solving highly complex problems while understanding the scope and impact of your work Be eager, resourceful, flexible, and an excellent collaborator. You will balance the best of technical and product knowledge to craft unsurpassed product solutions for our customers Engage with the wider community – from Inner Source to Open Source, you’re someone who likes to collaborate You'll Need To Have 5+ years of professional programming experience in C++ and Python and the willingness to learn and work with the mentioned object-oriented languages Proficiency in system design, architecture and development of high-quality, modular, stable and scalable software A passion for software engineering and solving complex problems A desire to write quality software and leave code in a better state than you found it If This Sounds Like You Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime, feel free to have a look at this:

Job Description Zendesk is building the next generation of Employee Service products—and we’re making it easier than ever for customers to get started. The Product-Led Growth (PLG) team owns the end-to-end self-service onboarding experience, trials, and in-product configuration flows that accelerate time-to-value for our customers. We’re looking for a Senior Staff Software Engineer (Fullstack or backend) to help define and build the technical foundation for these experiences. From guided onboarding to AI-driven setup, and from embedded integration flows to a full-featured template marketplace, you’ll architect scalable backend services and contribute to the frameworks that power our product-led motion. If you love designing elegant service experiences that are easy to adopt and powerful to scale, this is the role for you. What You’ll Do Lead Engineering Excellence & Innovation Independently lead the system design, development, testing, and deployment of high-quality, efficient software solutions. Work across multiple teams and disciplines to architect reliable, secure, performant, extensible, and scalable solutions for enterprise customers. Make high-impact technical decisions and effectively communicate rationale to engineering teams and stakeholders. Ensure code quality, maintainability, and scalability, adhering to best practices and industry standards. Contribute to the evolution of Zendesk’s architecture, helping to modernize our custom data platform while improving extensibility and performance. Develop and integrate event-driven architectures, ensuring real-time service execution tracking, automation processing, and rule-based workflow execution. Collaborate & Deliver High-Impact Solutions Work closely with Product Managers, Designers, and Engineering Leaders to define and execute on technical strategy. Proactively identify and mitigate potential issues in development, testing, or delivery stages. Participate in application improvement discussions, project initiatives, and feature design to drive continuous enhancements. Build reusable components and code that improve development efficiency and consistency. Participate in code reviews, providing constructive feedback to maintain high engineering standards. Own end-to-end delivery, ensuring features are shipped with high quality, reliability, and performance. Mentor, Guide, and Strengthen the Team Mentor, pair with, and train team members to foster continuous learning and growth. Promote a learning culture within the team, ensuring equal opportunities for skill development. Conduct research and introduce best practices to enhance team efficiency and innovation. Participate in on-call rotations after an initial training period, ensuring system reliability and uptime. Lead common agile development ceremonies, contributing to process improvements. Show strategic forward-thinking and provide technical leadership to drive long-term success. Required Qualifications What We’re Looking For 15+ years of experience in backend or full-stack software engineering, with expertise in enterprise-scale service request workflows, structured service automation, or approval-driven orchestration engines. Proficient in programming languages and relational databases such as MySQL/Aurora designing high-performance, API-driven service management architectures. Strong backend expertise, with experience designing high-scale API-driven service management architectures. Strong expertise in JavaScript, TypeScript or related front end technologies, as well as frameworks like React, Redux etc. Experience with testing libraries such as Cypress, Jest, and React Testing Library. Deep experience working with GraphQL and REST APIs, designing and implementing scalable data layers. Deep knowledge of data modeling for hierarchical service catalogs, structured service request processing, and catalog-driven workflow automation. Experience designing workflow orchestration engines, integrating service automation, approval rules, and fulfillment triggers. Proven ability to architect, design, and deliver large-scale, enterprise-grade software solutions. Strong experience with version control tools, CI/CD pipelines, and modern development workflows. Experience leading and mentoring teams of engineers while collaborating closely with Design, Product, and Engineering counterparts. Expertise in multi-tenant SaaS architecture, ensuring backend scalability, data integrity, and structured service workflow extensibility. Ability to operate autonomously and drive projects forward with minimal oversight. Excellent problem-solving, critical thinking, and collaboration skills. Strong verbal, written, and interpersonal communication skills in English. Preferred Qualifications Experience with ITSM systems or Employee Services systems. Experience designing GraphQL and REST APIs from the ground up. Contributions to enterprise change control or automation tooling. Previous experience with Zendesk’s platform and ecosystem. Tech Stack You’ll Work With Backend: Ruby, Ruby on Rails, MySQL Frontend: JavaScript, TypeScript, React, Redux, GraphQL DevOps & Monitoring: DataDog, CI/CD tools Cloud & Infrastructure: AWS, Kubernetes (nice-to-have) Why You Should Apply Make a real impact. Your work will power thousands of businesses and millions of customer interactions worldwide. Work with a top-tier engineering team. We solve complex problems at a global scale. Lead a critical initiative. Drive the modernization of Zendesk’s Employee Service platform. Grow your career. We invest in leadership development, mentorship, and learning opportunities. Enjoy flexibility. Hybrid-friendly culture with strong work-life balance. Ready to Lead and Innovate? We’d love to hear from you. Apply now and help us shape the future of customer experience. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Company Description 👋🏼 We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (17500+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in! Job Description REQUIREMENTS: Total experience 11+ years Excellent working experience in designing and developing prompt engineering strategies and techniques to optimize the performance and output of our GenAI models. Strong experience Generative AI Fundamentals Life-sciences and Healthcare. Experience in AI/ML, with a strong focus on Natural Language Processing (NLP) and Prompt Engineering. Proven experience in GenAI, specifically with platforms like OpenAI. Expertise in cloud environments and managing AI models on the cloud Proficiency in Python and R programming Strong understanding of LLMs (Large Language Models), NLP, and AI/ML methodologies. Experience in Data Analysis and utilizing it to enhance prompt generation. Excellent leadership skills to lead teams, mentor junior engineers, and drive innovation. Strong verbal and written communication skills, with the ability to articulate complex concepts. RESPONSIBILITIES: Writing and reviewing great quality code Understanding the client’s business use cases and technical requirements and be able to convert them into technical design which elegantly meets the requirements Mapping decisions with requirements and be able to translate the same to developers Identifying different solutions and being able to narrow down the best option that meets the client’s requirements Defining guidelines and benchmarks for NFR considerations during project implementation Writing and reviewing design document explaining overall architecture, framework, and high-level design of the application for the developers Reviewing architecture and design on various aspects like extensibility, scalability, security, design patterns, user experience, NFRs, etc., and ensure that all relevant best practices are followed Developing and designing the overall solution for defined functional and non-functional requirements; and defining technologies, patterns, and frameworks to materialize it Understanding and relating technology integration scenarios and applying these learnings in projects Resolving issues that are raised during code/review, through exhaustive systematic analysis of the root cause, and being able to justify the decision taken Carrying out POCs to make sure that suggested design/technologies meet the requirements Qualifications Bachelor’s or master’s degree in computer science, Information Technology, or a related field.

DESCRIPTION As a Principal Applied Scientist, you are a trusted part of the technical leadership. You bring business and industry context to science and technology decisions. You set the standard for scientific excellence and make decisions that affect the way we build and integrate algorithms. You solicit differing views across the organization and are willing to change your mind as you learn more. Your artifacts are exemplary and often used as reference across organization. You are a hands-on scientific leader. Your solutions are exemplary in terms of algorithm design, clarity, model structure, efficiency, and extensibility. You tackle intrinsically hard problems, acquiring expertise as needed. You decompose complex problems into straightforward solutions. You amplify your impact by leading scientific reviews within your organization or at your location. You scrutinize and review experimental design, modelling, verification and other research procedures. You probe assumptions, illuminate pitfalls, and foster shared understanding. You align teams toward coherent strategies. You educate, keeping the scientific community up to date on advanced techniques, state of the art approaches, the latest technologies, and trends. You help managers guide the career growth of other scientists by mentoring and play a significant role in hiring and developing scientists and leads. Key job responsibilities Responsible for defining key research directions, adopting or inventing new machine learning techniques, conducting rigorous experiments, publishing results, and ensuring that research is translated into practice. Develop long-term strategies, persuade teams to adopt those strategies, propose goals and deliver on them. Participate in organizational planning, hiring, mentorship and leadership development. Technically ambitious with a passion for building scalable science and engineering solutions. You will serve as a key scientific resource in full-cycle development (conception, design, implementation, testing to documentation, delivery, and maintenance). About the team Want to be part of the team whose mission is to expand Alexa to new countries, languages, devices and cultures? The Alexa International team makes it happen. Our customers are very diverse in where they live, the languages they speak to Alexa, the devices they use and the content that matters most. In turn our problems are diverse and need innovative solutions. Alexa International is at the nexus of all other Alexa teams and features, such as Smart Home, Music, News, ASR (Automatic Speech Recognition), NLU (Natural Language Understanding), Fire TV, Skills etc. We collaborate with hardware and software developers within and outside Amazon to build delightful experience for our customers. We’re working hard, having fun, and making history; come join us! BASIC QUALIFICATIONS PhD with specialization in artificial intelligence, natural language processing, machine learning, or computational cognitive science 10+ years of combined academic and research experience. Strong publication record in top-tier journals and conferences. Functional thought leader, sought after for key tech decisions. Can successfully sell ideas to an executive level decision maker. Mentors and trains the research scientist community on complex technical issues. Experience developing software in traditional programming languages (C++, Java, etc..). Excellent written and spoken communication skills PREFERRED QUALIFICATIONS Experience building and deploying innovative machine learning solutions at scale for minimum 10 years. Expert level skills across many Machine Learning methodologies. Published research work in academic conferences or industry circles. Experience delivering complex end-to-end global ML solutions that run at very large scale. Experience working with real-world data sets and building scalable models from big data. Thinks strategically, but stays on top of tactical execution. Exhibits excellent business judgment; balances business, product, and technology very well. This technical leader for machine learning will be an independent thinker who can make convincing, information-based arguments. With a strong bias for action, this individual will work equally well with science, engineering, economics and business teams. This person will have very sound judgment and be able to recruit and develop high calibre talent. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Hi Hope you are doing well Please look at below mentioned Job Description and share your updated resume and mention Current Location . If the JD match with your skills. Role: Genesys Engineer Location : India (Remote) Duration: Offshore Contract Job Description: Lead solution development and architectures for enterprise-scale Contact Center transformation leveraging CCaaS platforms (Genesys Cloud CX). Architect omnichannel journeys, IVA/Conversational AI, Agent Assist/GenAI, WEM/WFO, CRM/ITSM integrations, and QoE/XLA analytics. Own platform selection, HLD/LLD, migration from Avaya and delivery to measurable outcomes (AHT, FCR, CSAT/NPS, deflection, cost-to-serve). Required Qualifications: 10+ years in Contact Center technologies; 5+ years architecting CCaaS/omnichannel programs at enterprise scale. Design/delivery on at least two of: Genesys Cloud CX, NICE CXone, IVA, WEM/WFO, and CRM/ITSM integrations Hands-on with IVA/Conversational AI (intent design, NLU/NLP), Agent Assist/GenAI, and speech & text analytics (sentiment, quality, compliance). Solid grounding in security & compliance (PII, PCI-DSS, SOC2), SRE/observability, and BCP/DR for CCaaS. Mandatory Skills Expertise in Genesys Cloud CX IVA/Conversational AI, GenAI agent assist, and speech/text analytics. CRM/ITSM integration, WEM/WFO, and automation experience. Strong client-facing and orals leadership skills. Desired Skills Certifications in CCaaS platforms, AWS/Azure, TOGAF, ITIL. MS Coplilot Studio (Contact Center AI) experience for IVA/Agent Assist and conversational AI orchestration. Executive presence; crisp storyteller for orals/steerco. Product thinking: MVP first, then scale with telemetry-driven improvements. Strong vendor management and cross-functional leadership. Roles and Responsibilities Define target-state architecture and migration roadmap for CCaaS and omnichannel engagement. Design IVA/Conversational AI, Agent Assist, and analytics solutions. Integrate CRM (Salesforce/Dynamics/Siebel), WFM/WFO, and telephony/SBC. Ensure compliance (PII, PCI), observability. Lead orals, solution governance, and vendor management. Strategy & Architecture Lead discovery and target-state blueprinting for contact center and customer engagement hub (channels, journeys, KPIs, compliance, BCP/DR). Drive platform selection and reference architecture across Genesys Cloud CX with clear trade-offs (routing, WEM/WFO, extensibility, cost). Define omnichannel patterns (voice, chat, messaging, email, social), IVA/IVR design, voice-to-digital deflection, asynchronous messaging, and proactive outreach. Design & Integration Solution IVA/Conversational AI (NLU/NLP), Agent Assist/GenAI, knowledge search, real-time guidance, QA automation, and post-interaction analytics. Own integration patterns for CRM/CS platforms (Salesforce, Dynamics 365, Siebel), ITSM (ServiceNow), WFM/WFO (NICE/Verint), telephony/SBC, and Teams Phone where applicable. Establish data & analytics pipelines for interaction, intent, sentiment, and QoE/XLA dashboards; codify experience KPIs into health-of-operations views. Migration & Delivery Lead migration from legacy Avaya to CCaaS, including number porting, call flows, routing/dialer strategies, knowledge/QA transitions, and pilot scale roadmaps. Define non-functional requirements (reliability, latency, recording/archival, security, PII/PCI), SRE/observability, and BCP/DR for CCaaS. Provide orals leadership, own PRDs/HLD/LLD, test strategy (IVR/IVA, regression, contact flows), and cutover planning. Governance & Outcomes Run design authority, backlog triage, and vendor governance; track value against AHT, FCR, CSAT/NPS, call deflection, self-service adoption, agent productivity, and cost-to-serve. Champion change management & adoption for agents and supervisors (agent desktop, WEM/WFO, coaching, QA insights). Preferred Qualifications: CRM: Siebel / Salesforce Service Cloud / Dynamics 365 Customer Service (CTI, screen-pop, case routing). WEM/WFO/WFM: NICE/Verint/Alveria; QM automation; forecasting & scheduling. Telephony/SBC: SIP, SBCs (AudioCodes/Sonus), Teams Phone integration. Certifications; Genesys Cloud Professional Thanks & Regards Pradeep Pathak Senior Technical Recruiter KPG99 Inc. |http://www.kpg99.com/ Direct: 609-325-2290 Email id: pradeepk@kpgtech.com / pradeep1@kpg.in LinkedIn: https://www.linkedin.com/in/pradeep-pathak-5026a016a/ Address: 3240 E State St EXT , Hamilton, NJ 08619

Hi, Hope you are doing well. Please find the job description below and let me know your interest. Position: Genesys Engineer Location: 100% Remote Duration: 6+ months Mode of Interview: Video Lead solution development and architectures for enterprise-scale Contact Center transformation leveraging CCaaS platforms (Genesys Cloud CX). Architect omnichannel journeys, IVA/Conversational AI, Agent Assist/GenAI, WEM/WFO, CRM/ITSM integrations, and QoE/XLA analytics. Own platform selection, HLD/LLD, migration from Avaya and delivery to measurable outcomes (AHT, FCR, CSAT/NPS, deflection, cost-to-serve). Roles and Responsibilities • Define target-state architecture and migration roadmap for CCaaS and omnichannel engagement. • Design IVA/Conversational AI, Agent Assist, and analytics solutions. • Integrate CRM (Salesforce/Dynamics/Siebel), WFM/WFO, and telephony/SBC. • Ensure compliance (PII, PCI), observability. • Lead orals, solution governance, and vendor management. Strategy & Architecture • Lead discovery and target-state blueprinting for contact center and customer engagement hub (channels, journeys, KPIs, compliance, BCP/DR). • Drive platform selection and reference architecture across Genesys Cloud CX with clear trade-offs (routing, WEM/WFO, extensibility, cost). • Define omnichannel patterns (voice, chat, messaging, email, social), IVA/IVR design, voice-to-digital deflection, asynchronous messaging, and proactive outreach. Design & Integration • Solution IVA/Conversational AI (NLU/NLP), Agent Assist/GenAI, knowledge search, real-time guidance, QA automation, and post-interaction analytics. • Own integration patterns for CRM/CS platforms (Salesforce, Dynamics 365, Siebel), ITSM (ServiceNow), WFM/WFO (NICE/Verint), telephony/SBC, and Teams Phone where applicable. • Establish data & analytics pipelines for interaction, intent, sentiment, and QoE/XLA dashboards; codify experience KPIs into health-of-operations views. Migration & Delivery • Lead migration from legacy Avaya to CCaaS, including number porting, call flows, routing/dialer strategies, knowledge/QA transitions, and pilot scale roadmaps. • Define non-functional requirements (reliability, latency, recording/archival, security, PII/PCI), SRE/observability, and BCP/DR for CCaaS. • Provide orals leadership, own PRDs/HLD/LLD, test strategy (IVR/IVA, regression, contact flows), and cutover planning. Governance & Outcomes • Run design authority, backlog triage, and vendor governance; track value against AHT, FCR, CSAT/NPS, call deflection, self-service adoption, agent productivity, and cost-to-serve. • Champion change management & adoption for agents and supervisors (agent desktop, WEM/WFO, coaching, QA insights). Preferred Qualifications: • CRM: Siebel / Salesforce Service Cloud / Dynamics 365 Customer Service (CTI, screen-pop, case routing). • WEM/WFO/WFM: NICE/Verint/Alveria; QM automation; forecasting & scheduling. • Telephony/SBC: SIP, SBCs (AudioCodes/Sonus), Teams Phone integration. • Certifications; Genesys Cloud Professional Mandatory Skills Experience: • Expertise in Genesys Cloud CX • IVA/Conversational AI, GenAI agent assist, and speech/text analytics. • CRM/ITSM integration, WEM/WFO, and automation experience. • Strong client-facing and orals leadership skills. Required Qualifications: • 10+ years in Contact Center technologies; 5+ years architecting CCaaS/omnichannel programs at enterprise scale. • Design/delivery on at least two of: Genesys Cloud CX, NICE CXone, IVA, WEM/WFO, and CRM/ITSM integrations Hands-on with IVA/Conversational AI (intent design, NLU/NLP), Agent Assist/GenAI, and speech & text analytics (sentiment, quality, compliance). • Solid grounding in security & compliance (PII, PCI-DSS, SOC2), SRE/observability, and BCP/DR for CCaaS. Technical Skills: • Expertise in Genesys Cloud CX. • IVA/Conversational AI, GenAI agent assist, and speech/text analytics. • CRM/ITSM integration, WEM/WFO, and automation experience. • Strong client-facing and orals leadership skills. Desired Skills • Certifications in CCaaS platforms, AWS/Azure, TOGAF, ITIL. • MS Coplilot Studio (Contact Center AI) experience for IVA/Agent Assist and conversational AI orchestration. • Executive presence; crisp storyteller for orals/steerco. • Product thinking: MVP first, then scale with telemetry-driven improvements. • Strong vendor management and cross-functional leadership. -- Thanks & Regards Mohit Kumar mk@kpgtech.com KPG99,INC 3240 E STATE ST EXT Hamilton, NJ 08619 Minority Certified www.kpg99.com

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. The Business & Industry Copilots (BIC) group is a rapidly growing organization that is responsible for the Microsoft Dynamics 365 suite of products, Copilot Studio, Power Apps, Power Automate, Dataverse and more. Microsoft is considered one of the leaders in Software as a Service in the world of business applications and this organization is at the heart of how business applications are designed and delivered. We are Customer Experiences Team within BIC accountable for end-to-end AI transformation of Microsoft Sales & Customer Success experiences. The goal of the Customer Zero Engineering is to build the next generation of our applications running on Dynamics 365, AI, Copilot, and several other Microsoft cloud services to drive AI transformation across Sales & Customer Success organizations within Microsoft. We innovate quickly and collaborate closely with our partners and customers in an agile, high-energy environment. Leveraging the scalability and value from Copilot Studio, Azure & Power Platforms, we ensure our solutions are robust and efficient. Our organization’s implementation acts as reference architecture for large companies and helps drive product capabilities. As a Product Manager on team, you will contribute to strategize, envision, and build the next wave of AI solutions. Your work will directly impact multi-billion dollar businesses—fuelling revenue growth, enhancing competitive advantage, and optimizing margins. You’ll work across our engineering teams and partner closely with business leaders and with some of the most innovative companies in the world to deliver engaging and transformative AI solutions for use Microsoft Sales & by millions of end-users while also driving our platform growth strategy. This role is an excellent opportunity for an AI-focused product manager with demonstrable experience in shipping AI first products & services to the customer and partners. In this role, you will also contribute to pushing the latest AI frontiers, including autonomous agentic workflows, deep research and reasoning and multi-agent frameworks. And we maintain a focus on delivering high-quality user experiences, from conversational UX to emerging interaction models across the Microsoft and Copilot ecosystem. This position can be based at Hyderabad or Bangalore Microsoft India Development Center and supports up to 50% work from home and minimum 50% work in the office. Responsibilities Collaborate with product designers, architects, executives, and end-users from leading AI companies and solution providers. Pitch AI agents' potential to transform business processes in new industries and innovative problem spaces. Contribute to scenario envisioning and UX & technical product design to build and ship Copilot platform solutions; advise on GTM/adoption and evolving product and portfolio strategy. Serve as a key contributor for Copilot platform capabilities; train, advise, and guide customers and partners on technical capabilities, solution design, and AI platform strategy. Develop and drive engagement programs to enable “hockey stick” ecosystem growth based on designed scenarios. Capture, frame, and drive key product insights and developer ecosystem signals from the market to shape the future of Microsoft AI platform, apps, and developer toolset. Research, contextualize, prototype, and evangelize frontier technology trends to drive long-term product shifts. Embody the Microsoft culture and values. Qualifications Required Qualifications: Bachelor's Degree with 1-3 years of experience in product/service/program management or software development OR equivalent experience. Demonstrable experience shipping AI applications and agents, such as conversational UX, agent frameworks, and/or GPT/Copilot solutions. Experience with generative AI, cloud services architecture, or other highly technical areas. Experience in business technology scenarios with commercial SaaS offerings or customer solutions. Preferred Qualifications Cross-Functional Collaboration: Collaborate with engineering, business, and platform teams to define fundamentals requirements, prioritize scenarios, and drive execution. Data-Driven Insights: Leverage telemetry, performance profiling, and diagnostics to identify gaps, validate improvements, and inform product decisions. Customer-Centric Design: Ensure fundamentals efforts reflect real-world usage and customer scenarios, with a focus on quality, reliability, and inclusivity. Communication and Influence: Clearly articulate fundamentals goals, findings, and trade-offs to technical and non-technical stakeholders, including executives. Continuous Improvement: Drive a culture of learning and iteration, using data and experimentation to refine fundamentals processes and improve product fundamentals. Preferred hands-on experience or solid familiarity with the Microsoft technology stack (M365 Copilot extensibility, Azure Foundry, Copilot Studio, AI agents, Azure OpenAI, Graph Connectors, Microsoft Teams extensibility platform, etc.) Ability to function autonomously – self-starter with curiosity, comfortable with ambiguity and rapidly-changing environments, good cross-group collaboration and problem-solving skills, demonstrated growth mindset. Ability to build data-driven product experiences, define metrics, and use analytics to derive insights for product and business decisions. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. The Business & Industry Copilots (BIC) group is a rapidly growing organization that is responsible for the Microsoft Dynamics 365 suite of products, Copilot Studio, Power Apps, Power Automate, Dataverse and more. Microsoft is considered one of the leaders in Software as a Service in the world of business applications and this organization is at the heart of how business applications are designed and delivered. We are Customer Experiences Team within BIC accountable for end-to-end AI transformation of Microsoft Sales & Customer Success experiences. The goal of the Customer Zero Engineering is to build the next generation of our applications running on Dynamics 365, AI, Copilot, and several other Microsoft cloud services to drive AI transformation across Sales & Customer Success organizations within Microsoft. We innovate quickly and collaborate closely with our partners and customers in an agile, high-energy environment. Leveraging the scalability and value from Copilot Studio, Azure & Power Platforms, we ensure our solutions are robust and efficient. Our organization’s implementation acts as reference architecture for large companies and helps drive product capabilities. As a Product Manager on team, you will contribute to strategize, envision, and build the next wave of AI solutions. Your work will directly impact multi-billion dollar businesses—fuelling revenue growth, enhancing competitive advantage, and optimizing margins. You’ll work across our engineering teams and partner closely with business leaders and with some of the most innovative companies in the world to deliver engaging and transformative AI solutions for use Microsoft Sales & by millions of end-users while also driving our platform growth strategy. This role is an excellent opportunity for an AI-focused product manager with demonstrable experience in shipping AI first products & services to the customer and partners. In this role, you will also contribute to pushing the latest AI frontiers, including autonomous agentic workflows, deep research and reasoning and multi-agent frameworks. And we maintain a focus on delivering high-quality user experiences, from conversational UX to emerging interaction models across the Microsoft and Copilot ecosystem. This position can be based at Hyderabad or Bangalore Microsoft India Development Center and supports up to 50% work from home and minimum 50% work in the office. Responsibilities Collaborate with product designers, architects, executives, and end-users from leading AI companies and solution providers. Pitch AI agents' potential to transform business processes in new industries and innovative problem spaces. Contribute to scenario envisioning and UX & technical product design to build and ship Copilot platform solutions; advise on GTM/adoption and evolving product and portfolio strategy. Serve as a key contributor for Copilot platform capabilities; train, advise, and guide customers and partners on technical capabilities, solution design, and AI platform strategy. Develop and drive engagement programs to enable “hockey stick” ecosystem growth based on designed scenarios. Capture, frame, and drive key product insights and developer ecosystem signals from the market to shape the future of Microsoft AI platform, apps, and developer toolset. Research, contextualize, prototype, and evangelize frontier technology trends to drive long-term product shifts. Embody the Microsoft culture and values. Qualifications Required Qualifications: Bachelor's Degree with 1-3 years of experience in product/service/program management or software development OR equivalent experience. Demonstrable experience shipping AI applications and agents, such as conversational UX, agent frameworks, and/or GPT/Copilot solutions. Experience with generative AI, cloud services architecture, or other highly technical areas. Experience in business technology scenarios with commercial SaaS offerings or customer solutions. Preferred Qualifications Cross-Functional Collaboration: Collaborate with engineering, business, and platform teams to define fundamentals requirements, prioritize scenarios, and drive execution. Data-Driven Insights: Leverage telemetry, performance profiling, and diagnostics to identify gaps, validate improvements, and inform product decisions. Customer-Centric Design: Ensure fundamentals efforts reflect real-world usage and customer scenarios, with a focus on quality, reliability, and inclusivity. Communication and Influence: Clearly articulate fundamentals goals, findings, and trade-offs to technical and non-technical stakeholders, including executives. Continuous Improvement: Drive a culture of learning and iteration, using data and experimentation to refine fundamentals processes and improve product fundamentals. Preferred hands-on experience or solid familiarity with the Microsoft technology stack (M365 Copilot extensibility, Azure Foundry, Copilot Studio, AI agents, Azure OpenAI, Graph Connectors, Microsoft Teams extensibility platform, etc.) Ability to function autonomously – self-starter with curiosity, comfortable with ambiguity and rapidly-changing environments, good cross-group collaboration and problem-solving skills, demonstrated growth mindset. Ability to build data-driven product experiences, define metrics, and use analytics to derive insights for product and business decisions. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. The Business & Industry Copilots (BIC) group is a rapidly growing organization that is responsible for the Microsoft Dynamics 365 suite of products, Copilot Studio, Power Apps, Power Automate, Dataverse and more. Microsoft is considered one of the leaders in Software as a Service in the world of business applications and this organization is at the heart of how business applications are designed and delivered. We are Customer Experiences Team within BIC accountable for end-to-end AI transformation of Microsoft Sales & Customer Success experiences. The goal of the Customer Zero Engineering is to build the next generation of our applications running on Dynamics 365, AI, Copilot, and several other Microsoft cloud services to drive AI transformation across Sales & Customer Success organizations within Microsoft. We innovate quickly and collaborate closely with our partners and customers in an agile, high-energy environment. Leveraging the scalability and value from Copilot Studio, Azure & Power Platforms, we ensure our solutions are robust and efficient. Our organization’s implementation acts as reference architecture for large companies and helps drive product capabilities. As a Product Manager on team, you will contribute to strategize, envision, and build the next wave of AI solutions. Your work will directly impact multi-billion dollar businesses—fuelling revenue growth, enhancing competitive advantage, and optimizing margins. You’ll work across our engineering teams and partner closely with business leaders and with some of the most innovative companies in the world to deliver engaging and transformative AI solutions for use Microsoft Sales & by millions of end-users while also driving our platform growth strategy. This role is an excellent opportunity for an AI-focused product manager with demonstrable experience in shipping AI first products & services to the customer and partners. In this role, you will also contribute to pushing the latest AI frontiers, including autonomous agentic workflows, deep research and reasoning and multi-agent frameworks. And we maintain a focus on delivering high-quality user experiences, from conversational UX to emerging interaction models across the Microsoft and Copilot ecosystem. This position can be based at Hyderabad or Bangalore Microsoft India Development Center and supports up to 50% work from home and minimum 50% work in the office. Responsibilities Collaborate with product designers, architects, executives, and end-users from leading AI companies and solution providers. Pitch AI agents' potential to transform business processes in new industries and innovative problem spaces. Contribute to scenario envisioning and UX & technical product design to build and ship Copilot platform solutions; advise on GTM/adoption and evolving product and portfolio strategy. Serve as a key contributor for Copilot platform capabilities; train, advise, and guide customers and partners on technical capabilities, solution design, and AI platform strategy. Develop and drive engagement programs to enable “hockey stick” ecosystem growth based on designed scenarios. Capture, frame, and drive key product insights and developer ecosystem signals from the market to shape the future of Microsoft AI platform, apps, and developer toolset. Research, contextualize, prototype, and evangelize frontier technology trends to drive long-term product shifts. Embody the Microsoft culture and values. Qualifications Required Qualifications: Bachelor's Degree with 1-3 years of experience in product/service/program management or software development OR equivalent experience. Demonstrable experience shipping AI applications and agents, such as conversational UX, agent frameworks, and/or GPT/Copilot solutions. Experience with generative AI, cloud services architecture, or other highly technical areas. Experience in business technology scenarios with commercial SaaS offerings or customer solutions. Preferred Qualifications Cross-Functional Collaboration: Collaborate with engineering, business, and platform teams to define fundamentals requirements, prioritize scenarios, and drive execution. Data-Driven Insights: Leverage telemetry, performance profiling, and diagnostics to identify gaps, validate improvements, and inform product decisions. Customer-Centric Design: Ensure fundamentals efforts reflect real-world usage and customer scenarios, with a focus on quality, reliability, and inclusivity. Communication and Influence: Clearly articulate fundamentals goals, findings, and trade-offs to technical and non-technical stakeholders, including executives. Continuous Improvement: Drive a culture of learning and iteration, using data and experimentation to refine fundamentals processes and improve product fundamentals. Preferred hands-on experience or solid familiarity with the Microsoft technology stack (M365 Copilot extensibility, Azure Foundry, Copilot Studio, AI agents, Azure OpenAI, Graph Connectors, Microsoft Teams extensibility platform, etc.) Ability to function autonomously – self-starter with curiosity, comfortable with ambiguity and rapidly-changing environments, good cross-group collaboration and problem-solving skills, demonstrated growth mindset. Ability to build data-driven product experiences, define metrics, and use analytics to derive insights for product and business decisions. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. The Business & Industry Copilots (BIC) group is a rapidly growing organization that is responsible for the Microsoft Dynamics 365 suite of products, Copilot Studio, Power Apps, Power Automate, Dataverse and more. Microsoft is considered one of the leaders in Software as a Service in the world of business applications and this organization is at the heart of how business applications are designed and delivered. We are Customer Experiences Team within BIC accountable for end-to-end AI transformation of Microsoft Sales & Customer Success experiences. The goal of the Customer Zero Engineering is to build the next generation of our applications running on Dynamics 365, AI, Copilot, and several other Microsoft cloud services to drive AI transformation across Sales & Customer Success organizations within Microsoft. We innovate quickly and collaborate closely with our partners and customers in an agile, high-energy environment. Leveraging the scalability and value from Copilot Studio, Azure & Power Platforms, we ensure our solutions are robust and efficient. Our organization’s implementation acts as reference architecture for large companies and helps drive product capabilities. As a Product Manager on team, you will contribute to strategize, envision, and build the next wave of AI solutions. Your work will directly impact multi-billion dollar businesses—fuelling revenue growth, enhancing competitive advantage, and optimizing margins. You’ll work across our engineering teams and partner closely with business leaders and with some of the most innovative companies in the world to deliver engaging and transformative AI solutions for use Microsoft Sales & by millions of end-users while also driving our platform growth strategy. This role is an excellent opportunity for an AI-focused product manager with demonstrable experience in shipping AI first products & services to the customer and partners. In this role, you will also contribute to pushing the latest AI frontiers, including autonomous agentic workflows, deep research and reasoning and multi-agent frameworks. And we maintain a focus on delivering high-quality user experiences, from conversational UX to emerging interaction models across the Microsoft and Copilot ecosystem. This position can be based at Hyderabad or Bangalore Microsoft India Development Center and supports up to 50% work from home and minimum 50% work in the office. Responsibilities Collaborate with product designers, architects, executives, and end-users from leading AI companies and solution providers. Pitch AI agents' potential to transform business processes in new industries and innovative problem spaces. Contribute to scenario envisioning and UX & technical product design to build and ship Copilot platform solutions; advise on GTM/adoption and evolving product and portfolio strategy. Serve as a key contributor for Copilot platform capabilities; train, advise, and guide customers and partners on technical capabilities, solution design, and AI platform strategy. Develop and drive engagement programs to enable “hockey stick” ecosystem growth based on designed scenarios. Capture, frame, and drive key product insights and developer ecosystem signals from the market to shape the future of Microsoft AI platform, apps, and developer toolset. Research, contextualize, prototype, and evangelize frontier technology trends to drive long-term product shifts. Embody the Microsoft culture and values. Qualifications Required Qualifications: Bachelor's Degree with 1-3 years of experience in product/service/program management or software development OR equivalent experience. Demonstrable experience shipping AI applications and agents, such as conversational UX, agent frameworks, and/or GPT/Copilot solutions. Experience with generative AI, cloud services architecture, or other highly technical areas. Experience in business technology scenarios with commercial SaaS offerings or customer solutions. Preferred Qualifications Cross-Functional Collaboration: Collaborate with engineering, business, and platform teams to define fundamentals requirements, prioritize scenarios, and drive execution. Data-Driven Insights: Leverage telemetry, performance profiling, and diagnostics to identify gaps, validate improvements, and inform product decisions. Customer-Centric Design: Ensure fundamentals efforts reflect real-world usage and customer scenarios, with a focus on quality, reliability, and inclusivity. Communication and Influence: Clearly articulate fundamentals goals, findings, and trade-offs to technical and non-technical stakeholders, including executives. Continuous Improvement: Drive a culture of learning and iteration, using data and experimentation to refine fundamentals processes and improve product fundamentals. Preferred hands-on experience or solid familiarity with the Microsoft technology stack (M365 Copilot extensibility, Azure Foundry, Copilot Studio, AI agents, Azure OpenAI, Graph Connectors, Microsoft Teams extensibility platform, etc.) Ability to function autonomously – self-starter with curiosity, comfortable with ambiguity and rapidly-changing environments, good cross-group collaboration and problem-solving skills, demonstrated growth mindset. Ability to build data-driven product experiences, define metrics, and use analytics to derive insights for product and business decisions. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. The Business & Industry Copilots (BIC) group is a rapidly growing organization that is responsible for the Microsoft Dynamics 365 suite of products, Copilot Studio, Power Apps, Power Automate, Dataverse and more. Microsoft is considered one of the leaders in Software as a Service in the world of business applications and this organization is at the heart of how business applications are designed and delivered. We are Customer Experiences Team within BIC accountable for end-to-end AI transformation of Microsoft Sales & Customer Success experiences. The goal of the Customer Zero Engineering is to build the next generation of our applications running on Dynamics 365, AI, Copilot, and several other Microsoft cloud services to drive AI transformation across Sales & Customer Success organizations within Microsoft. We innovate quickly and collaborate closely with our partners and customers in an agile, high-energy environment. Leveraging the scalability and value from Copilot Studio, Azure & Power Platforms, we ensure our solutions are robust and efficient. Our organization’s implementation acts as reference architecture for large companies and helps drive product capabilities. As a Product Manager on team, you will contribute to strategize, envision, and build the next wave of AI solutions. Your work will directly impact multi-billion dollar businesses—fuelling revenue growth, enhancing competitive advantage, and optimizing margins. You’ll work across our engineering teams and partner closely with business leaders and with some of the most innovative companies in the world to deliver engaging and transformative AI solutions for use Microsoft Sales & by millions of end-users while also driving our platform growth strategy. This role is an excellent opportunity for an AI-focused product manager with demonstrable experience in shipping AI first products & services to the customer and partners. In this role, you will also contribute to pushing the latest AI frontiers, including autonomous agentic workflows, deep research and reasoning and multi-agent frameworks. And we maintain a focus on delivering high-quality user experiences, from conversational UX to emerging interaction models across the Microsoft and Copilot ecosystem. This position can be based at Hyderabad or Bangalore Microsoft India Development Center and supports up to 50% work from home and minimum 50% work in the office. Responsibilities Collaborate with product designers, architects, executives, and end-users from leading AI companies and solution providers. Pitch AI agents' potential to transform business processes in new industries and innovative problem spaces. Contribute to scenario envisioning and UX & technical product design to build and ship Copilot platform solutions; advise on GTM/adoption and evolving product and portfolio strategy. Serve as a key contributor for Copilot platform capabilities; train, advise, and guide customers and partners on technical capabilities, solution design, and AI platform strategy. Develop and drive engagement programs to enable “hockey stick” ecosystem growth based on designed scenarios. Capture, frame, and drive key product insights and developer ecosystem signals from the market to shape the future of Microsoft AI platform, apps, and developer toolset. Research, contextualize, prototype, and evangelize frontier technology trends to drive long-term product shifts. Embody the Microsoft culture and values. Qualifications Required Qualifications: Bachelor's Degree with 1-3 years of experience in product/service/program management or software development OR equivalent experience. Demonstrable experience shipping AI applications and agents, such as conversational UX, agent frameworks, and/or GPT/Copilot solutions. Experience with generative AI, cloud services architecture, or other highly technical areas. Experience in business technology scenarios with commercial SaaS offerings or customer solutions. Preferred Qualifications Cross-Functional Collaboration: Collaborate with engineering, business, and platform teams to define fundamentals requirements, prioritize scenarios, and drive execution. Data-Driven Insights: Leverage telemetry, performance profiling, and diagnostics to identify gaps, validate improvements, and inform product decisions. Customer-Centric Design: Ensure fundamentals efforts reflect real-world usage and customer scenarios, with a focus on quality, reliability, and inclusivity. Communication and Influence: Clearly articulate fundamentals goals, findings, and trade-offs to technical and non-technical stakeholders, including executives. Continuous Improvement: Drive a culture of learning and iteration, using data and experimentation to refine fundamentals processes and improve product fundamentals. Preferred hands-on experience or solid familiarity with the Microsoft technology stack (M365 Copilot extensibility, Azure Foundry, Copilot Studio, AI agents, Azure OpenAI, Graph Connectors, Microsoft Teams extensibility platform, etc.) Ability to function autonomously – self-starter with curiosity, comfortable with ambiguity and rapidly-changing environments, good cross-group collaboration and problem-solving skills, demonstrated growth mindset. Ability to build data-driven product experiences, define metrics, and use analytics to derive insights for product and business decisions. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. The Business & Industry Copilots (BIC) group is a rapidly growing organization that is responsible for the Microsoft Dynamics 365 suite of products, Copilot Studio, Power Apps, Power Automate, Dataverse and more. Microsoft is considered one of the leaders in Software as a Service in the world of business applications and this organization is at the heart of how business applications are designed and delivered. We are Customer Experiences Team within BIC accountable for end-to-end AI transformation of Microsoft Sales & Customer Success experiences. The goal of the Customer Zero Engineering is to build the next generation of our applications running on Dynamics 365, AI, Copilot, and several other Microsoft cloud services to drive AI transformation across Sales & Customer Success organizations within Microsoft. We innovate quickly and collaborate closely with our partners and customers in an agile, high-energy environment. Leveraging the scalability and value from Copilot Studio, Azure & Power Platforms, we ensure our solutions are robust and efficient. Our organization’s implementation acts as reference architecture for large companies and helps drive product capabilities. As a Product Manager on team, you will contribute to strategize, envision, and build the next wave of AI solutions. Your work will directly impact multi-billion dollar businesses—fuelling revenue growth, enhancing competitive advantage, and optimizing margins. You’ll work across our engineering teams and partner closely with business leaders and with some of the most innovative companies in the world to deliver engaging and transformative AI solutions for use Microsoft Sales & by millions of end-users while also driving our platform growth strategy. This role is an excellent opportunity for an AI-focused product manager with demonstrable experience in shipping AI first products & services to the customer and partners. In this role, you will also contribute to pushing the latest AI frontiers, including autonomous agentic workflows, deep research and reasoning and multi-agent frameworks. And we maintain a focus on delivering high-quality user experiences, from conversational UX to emerging interaction models across the Microsoft and Copilot ecosystem. This position can be based at Hyderabad or Bangalore Microsoft India Development Center and supports up to 50% work from home and minimum 50% work in the office. Responsibilities Collaborate with product designers, architects, executives, and end-users from leading AI companies and solution providers. Pitch AI agents' potential to transform business processes in new industries and innovative problem spaces. Contribute to scenario envisioning and UX & technical product design to build and ship Copilot platform solutions; advise on GTM/adoption and evolving product and portfolio strategy. Serve as a key contributor for Copilot platform capabilities; train, advise, and guide customers and partners on technical capabilities, solution design, and AI platform strategy. Develop and drive engagement programs to enable “hockey stick” ecosystem growth based on designed scenarios. Capture, frame, and drive key product insights and developer ecosystem signals from the market to shape the future of Microsoft AI platform, apps, and developer toolset. Research, contextualize, prototype, and evangelize frontier technology trends to drive long-term product shifts. Embody the Microsoft culture and values. Qualifications Required Qualifications: Bachelor's Degree with 1-3 years of experience in product/service/program management or software development OR equivalent experience. Demonstrable experience shipping AI applications and agents, such as conversational UX, agent frameworks, and/or GPT/Copilot solutions. Experience with generative AI, cloud services architecture, or other highly technical areas. Experience in business technology scenarios with commercial SaaS offerings or customer solutions. Preferred Qualifications Cross-Functional Collaboration: Collaborate with engineering, business, and platform teams to define fundamentals requirements, prioritize scenarios, and drive execution. Data-Driven Insights: Leverage telemetry, performance profiling, and diagnostics to identify gaps, validate improvements, and inform product decisions. Customer-Centric Design: Ensure fundamentals efforts reflect real-world usage and customer scenarios, with a focus on quality, reliability, and inclusivity. Communication and Influence: Clearly articulate fundamentals goals, findings, and trade-offs to technical and non-technical stakeholders, including executives. Continuous Improvement: Drive a culture of learning and iteration, using data and experimentation to refine fundamentals processes and improve product fundamentals. Preferred hands-on experience or solid familiarity with the Microsoft technology stack (M365 Copilot extensibility, Azure Foundry, Copilot Studio, AI agents, Azure OpenAI, Graph Connectors, Microsoft Teams extensibility platform, etc.) Ability to function autonomously – self-starter with curiosity, comfortable with ambiguity and rapidly-changing environments, good cross-group collaboration and problem-solving skills, demonstrated growth mindset. Ability to build data-driven product experiences, define metrics, and use analytics to derive insights for product and business decisions. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. The Business & Industry Copilots (BIC) group is a rapidly growing organization that is responsible for the Microsoft Dynamics 365 suite of products, Copilot Studio, Power Apps, Power Automate, Dataverse and more. Microsoft is considered one of the leaders in Software as a Service in the world of business applications and this organization is at the heart of how business applications are designed and delivered. We are Customer Experiences Team within BIC accountable for end-to-end AI transformation of Microsoft Sales & Customer Success experiences. The goal of the Customer Zero Engineering is to build the next generation of our applications running on Dynamics 365, AI, Copilot, and several other Microsoft cloud services to drive AI transformation across Sales & Customer Success organizations within Microsoft. We innovate quickly and collaborate closely with our partners and customers in an agile, high-energy environment. Leveraging the scalability and value from Copilot Studio, Azure & Power Platforms, we ensure our solutions are robust and efficient. Our organization’s implementation acts as reference architecture for large companies and helps drive product capabilities. As a Product Manager on team, you will contribute to strategize, envision, and build the next wave of AI solutions. Your work will directly impact multi-billion dollar businesses—fuelling revenue growth, enhancing competitive advantage, and optimizing margins. You’ll work across our engineering teams and partner closely with business leaders and with some of the most innovative companies in the world to deliver engaging and transformative AI solutions for use Microsoft Sales & by millions of end-users while also driving our platform growth strategy. This role is an excellent opportunity for an AI-focused product manager with demonstrable experience in shipping AI first products & services to the customer and partners. In this role, you will also contribute to pushing the latest AI frontiers, including autonomous agentic workflows, deep research and reasoning and multi-agent frameworks. And we maintain a focus on delivering high-quality user experiences, from conversational UX to emerging interaction models across the Microsoft and Copilot ecosystem. This position can be based at Hyderabad or Bangalore Microsoft India Development Center and supports up to 50% work from home and minimum 50% work in the office. Responsibilities Collaborate with product designers, architects, executives, and end-users from leading AI companies and solution providers. Pitch AI agents' potential to transform business processes in new industries and innovative problem spaces. Contribute to scenario envisioning and UX & technical product design to build and ship Copilot platform solutions; advise on GTM/adoption and evolving product and portfolio strategy. Serve as a key contributor for Copilot platform capabilities; train, advise, and guide customers and partners on technical capabilities, solution design, and AI platform strategy. Develop and drive engagement programs to enable “hockey stick” ecosystem growth based on designed scenarios. Capture, frame, and drive key product insights and developer ecosystem signals from the market to shape the future of Microsoft AI platform, apps, and developer toolset. Research, contextualize, prototype, and evangelize frontier technology trends to drive long-term product shifts. Embody the Microsoft culture and values. Qualifications Required Qualifications: Bachelor's Degree with 1-3 years of experience in product/service/program management or software development OR equivalent experience. Demonstrable experience shipping AI applications and agents, such as conversational UX, agent frameworks, and/or GPT/Copilot solutions. Experience with generative AI, cloud services architecture, or other highly technical areas. Experience in business technology scenarios with commercial SaaS offerings or customer solutions. Preferred Qualifications Cross-Functional Collaboration: Collaborate with engineering, business, and platform teams to define fundamentals requirements, prioritize scenarios, and drive execution. Data-Driven Insights: Leverage telemetry, performance profiling, and diagnostics to identify gaps, validate improvements, and inform product decisions. Customer-Centric Design: Ensure fundamentals efforts reflect real-world usage and customer scenarios, with a focus on quality, reliability, and inclusivity. Communication and Influence: Clearly articulate fundamentals goals, findings, and trade-offs to technical and non-technical stakeholders, including executives. Continuous Improvement: Drive a culture of learning and iteration, using data and experimentation to refine fundamentals processes and improve product fundamentals. Preferred hands-on experience or solid familiarity with the Microsoft technology stack (M365 Copilot extensibility, Azure Foundry, Copilot Studio, AI agents, Azure OpenAI, Graph Connectors, Microsoft Teams extensibility platform, etc.) Ability to function autonomously – self-starter with curiosity, comfortable with ambiguity and rapidly-changing environments, good cross-group collaboration and problem-solving skills, demonstrated growth mindset. Ability to build data-driven product experiences, define metrics, and use analytics to derive insights for product and business decisions. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. The Business & Industry Copilots (BIC) group is a rapidly growing organization that is responsible for the Microsoft Dynamics 365 suite of products, Copilot Studio, Power Apps, Power Automate, Dataverse and more. Microsoft is considered one of the leaders in Software as a Service in the world of business applications and this organization is at the heart of how business applications are designed and delivered. We are Customer Experiences Team within BIC accountable for end-to-end AI transformation of Microsoft Sales & Customer Success experiences. The goal of the Customer Zero Engineering is to build the next generation of our applications running on Dynamics 365, AI, Copilot, and several other Microsoft cloud services to drive AI transformation across Sales & Customer Success organizations within Microsoft. We innovate quickly and collaborate closely with our partners and customers in an agile, high-energy environment. Leveraging the scalability and value from Copilot Studio, Azure & Power Platforms, we ensure our solutions are robust and efficient. Our organization’s implementation acts as reference architecture for large companies and helps drive product capabilities. As a Product Manager on team, you will contribute to strategize, envision, and build the next wave of AI solutions. Your work will directly impact multi-billion dollar businesses—fuelling revenue growth, enhancing competitive advantage, and optimizing margins. You’ll work across our engineering teams and partner closely with business leaders and with some of the most innovative companies in the world to deliver engaging and transformative AI solutions for use Microsoft Sales & by millions of end-users while also driving our platform growth strategy. This role is an excellent opportunity for an AI-focused product manager with demonstrable experience in shipping AI first products & services to the customer and partners. In this role, you will also contribute to pushing the latest AI frontiers, including autonomous agentic workflows, deep research and reasoning and multi-agent frameworks. And we maintain a focus on delivering high-quality user experiences, from conversational UX to emerging interaction models across the Microsoft and Copilot ecosystem. This position can be based at Hyderabad or Bangalore Microsoft India Development Center and supports up to 50% work from home and minimum 50% work in the office. Responsibilities Collaborate with product designers, architects, executives, and end-users from leading AI companies and solution providers. Pitch AI agents' potential to transform business processes in new industries and innovative problem spaces. Contribute to scenario envisioning and UX & technical product design to build and ship Copilot platform solutions; advise on GTM/adoption and evolving product and portfolio strategy. Serve as a key contributor for Copilot platform capabilities; train, advise, and guide customers and partners on technical capabilities, solution design, and AI platform strategy. Develop and drive engagement programs to enable “hockey stick” ecosystem growth based on designed scenarios. Capture, frame, and drive key product insights and developer ecosystem signals from the market to shape the future of Microsoft AI platform, apps, and developer toolset. Research, contextualize, prototype, and evangelize frontier technology trends to drive long-term product shifts. Embody the Microsoft culture and values. Qualifications Required Qualifications: Bachelor's Degree with 1-3 years of experience in product/service/program management or software development OR equivalent experience. Demonstrable experience shipping AI applications and agents, such as conversational UX, agent frameworks, and/or GPT/Copilot solutions. Experience with generative AI, cloud services architecture, or other highly technical areas. Experience in business technology scenarios with commercial SaaS offerings or customer solutions. Preferred Qualifications Cross-Functional Collaboration: Collaborate with engineering, business, and platform teams to define fundamentals requirements, prioritize scenarios, and drive execution. Data-Driven Insights: Leverage telemetry, performance profiling, and diagnostics to identify gaps, validate improvements, and inform product decisions. Customer-Centric Design: Ensure fundamentals efforts reflect real-world usage and customer scenarios, with a focus on quality, reliability, and inclusivity. Communication and Influence: Clearly articulate fundamentals goals, findings, and trade-offs to technical and non-technical stakeholders, including executives. Continuous Improvement: Drive a culture of learning and iteration, using data and experimentation to refine fundamentals processes and improve product fundamentals. Preferred hands-on experience or solid familiarity with the Microsoft technology stack (M365 Copilot extensibility, Azure Foundry, Copilot Studio, AI agents, Azure OpenAI, Graph Connectors, Microsoft Teams extensibility platform, etc.) Ability to function autonomously – self-starter with curiosity, comfortable with ambiguity and rapidly-changing environments, good cross-group collaboration and problem-solving skills, demonstrated growth mindset. Ability to build data-driven product experiences, define metrics, and use analytics to derive insights for product and business decisions. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Company Description 👋🏼 We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (17500+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in! Job Description REQUIREMENTS: Total Experience 7+ years Strong experience in software testing, including experience in automating test cases for web applications. Expertise in Cucumber, SpecFlow, Playwright and Typescript. Hands on experience in defect management and familiarity with bug-tracking systems (e.g., JIRA). Hands on experience in working in Agile methodologies (Scrum/Kanban). Strong communication skills with experience in client interaction and ensuring their requirements are met in the QA processes. Proven ability to create dashboards and provide meaningful insights on test execution, coverage, and status. Experience using Selenium WebDriver and TFS, JIRA, GIT, Jenkins or other CI/CD tools. Analyse application requirements and specifications to create test plans and test cases. Design, develop and execute automated tests using Java, C#, JavaScript, Python, VBScript, Maven or other languages as required. Have a good experience in Test Automation Framework, BDT, Gherkin, Jenkins, API Testing, Test Planning and Strategy, Rest Assured as required Use testing tools such as UFT, TOSCA, Test Complete, Katalon Studio, Appium, Coded UI, Protractor, Selenium, or other tools as required. Use testing frameworks such as Junit, Nunit, TestNg or other frameworks as required. Solid understanding of Agile principles and experience working in an Agile environment Ensure the quality, performance, and reliability of the applications. Identify and report bugs and defects. Generate and maintain test reports and documentation. Collaborate with the software development team and other stakeholders on software quality. RESPONSIBILITIES: Understanding the client’s business use cases and technical requirements and be able to convert them into technical design which elegantly meets the requirements. Mapping decisions with requirements and be able to translate the same to developers. Identifying different solutions and being able to narrow down the best option that meets the client’s requirements. Defining guidelines and benchmarks for NFR considerations during project implementation. Writing and reviewing design documents explaining overall architecture, framework, and high-level design of the application for the developers. Reviewing architecture and design on various aspects like extensibility, scalability, security, design patterns, user experience, NFRs, etc., and ensure that all relevant best practices are followed. Developing and designing the overall solution for defined functional and non-functional requirements; and defining technologies, patterns, and frameworks to materialize it. Understanding and relating technology integration scenarios and applying these learnings in projects. Resolving issues that are raised during code/review, through exhaustive systematic analysis of the root cause, and being able to justify the decision taken. Carrying out POCs to make sure that suggested design/technologies meet the requirements. Qualifications Bachelor’s or master’s degree in computer science, Information Technology, or a related field.

DESCRIPTION As a Principal Applied Scientist, you are a trusted part of the technical leadership. You bring business and industry context to science and technology decisions. You set the standard for scientific excellence and make decisions that affect the way we build and integrate algorithms. You solicit differing views across the organization and are willing to change your mind as you learn more. Your artifacts are exemplary and often used as reference across organization. You are a hands-on scientific leader. Your solutions are exemplary in terms of algorithm design, clarity, model structure, efficiency, and extensibility. You tackle intrinsically hard problems, acquiring expertise as needed. You decompose complex problems into straightforward solutions. You amplify your impact by leading scientific reviews within your organization or at your location. You scrutinize and review experimental design, modelling, verification and other research procedures. You probe assumptions, illuminate pitfalls, and foster shared understanding. You align teams toward coherent strategies. You educate, keeping the scientific community up to date on advanced techniques, state of the art approaches, the latest technologies, and trends. You help managers guide the career growth of other scientists by mentoring and play a significant role in hiring and developing scientists and leads. Key job responsibilities Responsible for defining key research directions, adopting or inventing new machine learning techniques, conducting rigorous experiments, publishing results, and ensuring that research is translated into practice. Develop long-term strategies, persuade teams to adopt those strategies, propose goals and deliver on them. Participate in organizational planning, hiring, mentorship and leadership development. Technically ambitious with a passion for building scalable science and engineering solutions. You will serve as a key scientific resource in full-cycle development (conception, design, implementation, testing to documentation, delivery, and maintenance). About the team Want to be part of the team whose mission is to expand Alexa to new countries, languages, devices and cultures? The Alexa International team makes it happen. Our customers are very diverse in where they live, the languages they speak to Alexa, the devices they use and the content that matters most. In turn our problems are diverse and need innovative solutions. Alexa International is at the nexus of all other Alexa teams and features, such as Smart Home, Music, News, ASR (Automatic Speech Recognition), NLU (Natural Language Understanding), Fire TV, Skills etc. We collaborate with hardware and software developers within and outside Amazon to build delightful experience for our customers. We’re working hard, having fun, and making history; come join us! BASIC QUALIFICATIONS PhD with specialization in artificial intelligence, natural language processing, machine learning, or computational cognitive science 10+ years of combined academic and research experience. Strong publication record in top-tier journals and conferences. Functional thought leader, sought after for key tech decisions. Can successfully sell ideas to an executive level decision maker. Mentors and trains the research scientist community on complex technical issues. Experience developing software in traditional programming languages (C++, Java, etc..). Excellent written and spoken communication skills PREFERRED QUALIFICATIONS Experience building and deploying innovative machine learning solutions at scale for minimum 10 years. Expert level skills across many Machine Learning methodologies. Published research work in academic conferences or industry circles. Experience delivering complex end-to-end global ML solutions that run at very large scale. Experience working with real-world data sets and building scalable models from big data. Thinks strategically, but stays on top of tactical execution. Exhibits excellent business judgment; balances business, product, and technology very well. This technical leader for machine learning will be an independent thinker who can make convincing, information-based arguments. With a strong bias for action, this individual will work equally well with science, engineering, economics and business teams. This person will have very sound judgment and be able to recruit and develop high calibre talent. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. The Business & Industry Copilots (BIC) group is a rapidly growing organization that is responsible for the Microsoft Dynamics 365 suite of products, Copilot Studio, Power Apps, Power Automate, Dataverse and more. Microsoft is considered one of the leaders in Software as a Service in the world of business applications and this organization is at the heart of how business applications are designed and delivered. We are Customer Experiences Team within BIC accountable for end-to-end AI transformation of Microsoft Sales & Customer Success experiences. The goal of the Customer Zero Engineering is to build the next generation of our applications running on Dynamics 365, AI, Copilot, and several other Microsoft cloud services to drive AI transformation across Sales & Customer Success organizations within Microsoft. We innovate quickly and collaborate closely with our partners and customers in an agile, high-energy environment. Leveraging the scalability and value from Copilot Studio, Azure & Power Platforms, we ensure our solutions are robust and efficient. Our organization’s implementation acts as reference architecture for large companies and helps drive product capabilities. As a Product Manager on team, you will contribute to strategize, envision, and build the next wave of AI solutions. Your work will directly impact multi-billion dollar businesses—fuelling revenue growth, enhancing competitive advantage, and optimizing margins. You’ll work across our engineering teams and partner closely with business leaders and with some of the most innovative companies in the world to deliver engaging and transformative AI solutions for use Microsoft Sales & by millions of end-users while also driving our platform growth strategy. This role is an excellent opportunity for an AI-focused product manager with demonstrable experience in shipping AI first products & services to the customer and partners. In this role, you will also contribute to pushing the latest AI frontiers, including autonomous agentic workflows, deep research and reasoning and multi-agent frameworks. And we maintain a focus on delivering high-quality user experiences, from conversational UX to emerging interaction models across the Microsoft and Copilot ecosystem. This position can be based at Hyderabad or Bangalore Microsoft India Development Center and supports up to 50% work from home and minimum 50% work in the office. Responsibilities Collaborate with product designers, architects, executives, and end-users from leading AI companies and solution providers. Pitch AI agents' potential to transform business processes in new industries and innovative problem spaces. Contribute to scenario envisioning and UX & technical product design to build and ship Copilot platform solutions; advise on GTM/adoption and evolving product and portfolio strategy. Serve as a key contributor for Copilot platform capabilities; train, advise, and guide customers and partners on technical capabilities, solution design, and AI platform strategy. Develop and drive engagement programs to enable “hockey stick” ecosystem growth based on designed scenarios. Capture, frame, and drive key product insights and developer ecosystem signals from the market to shape the future of Microsoft AI platform, apps, and developer toolset. Research, contextualize, prototype, and evangelize frontier technology trends to drive long-term product shifts. Embody the Microsoft culture and values. Qualifications Required Qualifications: Bachelor's Degree with 1-3 years of experience in product/service/program management or software development OR equivalent experience. Demonstrable experience shipping AI applications and agents, such as conversational UX, agent frameworks, and/or GPT/Copilot solutions. Experience with generative AI, cloud services architecture, or other highly technical areas. Experience in business technology scenarios with commercial SaaS offerings or customer solutions. Preferred Qualifications Cross-Functional Collaboration: Collaborate with engineering, business, and platform teams to define fundamentals requirements, prioritize scenarios, and drive execution. Data-Driven Insights: Leverage telemetry, performance profiling, and diagnostics to identify gaps, validate improvements, and inform product decisions. Customer-Centric Design: Ensure fundamentals efforts reflect real-world usage and customer scenarios, with a focus on quality, reliability, and inclusivity. Communication and Influence: Clearly articulate fundamentals goals, findings, and trade-offs to technical and non-technical stakeholders, including executives. Continuous Improvement: Drive a culture of learning and iteration, using data and experimentation to refine fundamentals processes and improve product fundamentals. Preferred hands-on experience or solid familiarity with the Microsoft technology stack (M365 Copilot extensibility, Azure Foundry, Copilot Studio, AI agents, Azure OpenAI, Graph Connectors, Microsoft Teams extensibility platform, etc.) Ability to function autonomously – self-starter with curiosity, comfortable with ambiguity and rapidly-changing environments, good cross-group collaboration and problem-solving skills, demonstrated growth mindset. Ability to build data-driven product experiences, define metrics, and use analytics to derive insights for product and business decisions. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. The Business & Industry Copilots (BIC) group is a rapidly growing organization that is responsible for the Microsoft Dynamics 365 suite of products, Copilot Studio, Power Apps, Power Automate, Dataverse and more. Microsoft is considered one of the leaders in Software as a Service in the world of business applications and this organization is at the heart of how business applications are designed and delivered. We are Customer Experiences Team within BIC accountable for end-to-end AI transformation of Microsoft Sales & Customer Success experiences. The goal of the Customer Zero Engineering is to build the next generation of our applications running on Dynamics 365, AI, Copilot, and several other Microsoft cloud services to drive AI transformation across Sales & Customer Success organizations within Microsoft. We innovate quickly and collaborate closely with our partners and customers in an agile, high-energy environment. Leveraging the scalability and value from Copilot Studio, Azure & Power Platforms, we ensure our solutions are robust and efficient. Our organization’s implementation acts as reference architecture for large companies and helps drive product capabilities. As a Product Manager on team, you will contribute to strategize, envision, and build the next wave of AI solutions. Your work will directly impact multi-billion dollar businesses—fuelling revenue growth, enhancing competitive advantage, and optimizing margins. You’ll work across our engineering teams and partner closely with business leaders and with some of the most innovative companies in the world to deliver engaging and transformative AI solutions for use Microsoft Sales & by millions of end-users while also driving our platform growth strategy. This role is an excellent opportunity for an AI-focused product manager with demonstrable experience in shipping AI first products & services to the customer and partners. In this role, you will also contribute to pushing the latest AI frontiers, including autonomous agentic workflows, deep research and reasoning and multi-agent frameworks. And we maintain a focus on delivering high-quality user experiences, from conversational UX to emerging interaction models across the Microsoft and Copilot ecosystem. This position can be based at Hyderabad or Bangalore Microsoft India Development Center and supports up to 50% work from home and minimum 50% work in the office. Responsibilities Collaborate with product designers, architects, executives, and end-users from leading AI companies and solution providers. Pitch AI agents' potential to transform business processes in new industries and innovative problem spaces. Contribute to scenario envisioning and UX & technical product design to build and ship Copilot platform solutions; advise on GTM/adoption and evolving product and portfolio strategy. Serve as a key contributor for Copilot platform capabilities; train, advise, and guide customers and partners on technical capabilities, solution design, and AI platform strategy. Develop and drive engagement programs to enable “hockey stick” ecosystem growth based on designed scenarios. Capture, frame, and drive key product insights and developer ecosystem signals from the market to shape the future of Microsoft AI platform, apps, and developer toolset. Research, contextualize, prototype, and evangelize frontier technology trends to drive long-term product shifts. Embody the Microsoft culture and values. Qualifications Required Qualifications: Bachelor's Degree with 1-3 years of experience in product/service/program management or software development OR equivalent experience. Demonstrable experience shipping AI applications and agents, such as conversational UX, agent frameworks, and/or GPT/Copilot solutions. Experience with generative AI, cloud services architecture, or other highly technical areas. Experience in business technology scenarios with commercial SaaS offerings or customer solutions. Preferred Qualifications Cross-Functional Collaboration: Collaborate with engineering, business, and platform teams to define fundamentals requirements, prioritize scenarios, and drive execution. Data-Driven Insights: Leverage telemetry, performance profiling, and diagnostics to identify gaps, validate improvements, and inform product decisions. Customer-Centric Design: Ensure fundamentals efforts reflect real-world usage and customer scenarios, with a focus on quality, reliability, and inclusivity. Communication and Influence: Clearly articulate fundamentals goals, findings, and trade-offs to technical and non-technical stakeholders, including executives. Continuous Improvement: Drive a culture of learning and iteration, using data and experimentation to refine fundamentals processes and improve product fundamentals. Preferred hands-on experience or solid familiarity with the Microsoft technology stack (M365 Copilot extensibility, Azure Foundry, Copilot Studio, AI agents, Azure OpenAI, Graph Connectors, Microsoft Teams extensibility platform, etc.) Ability to function autonomously – self-starter with curiosity, comfortable with ambiguity and rapidly-changing environments, good cross-group collaboration and problem-solving skills, demonstrated growth mindset. Ability to build data-driven product experiences, define metrics, and use analytics to derive insights for product and business decisions. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.