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10.0 - 15.0 years
8 - 12 Lacs
Hyderabad, Pune
Work from Office
Purpose of the Job Role The overall purpose is to manage end to end sales & business development across existing/new verticals in assigned geography. Primary Responsibilities Responsible for developing new business through cold calling and scheduled meetings. Responsible for identification of prospects, developing pipeline for contract business and banqueting sales. Working closely cross functionally during RFP submission, proposals till operational integration. Cold calling, scheduling, and meetings with prospective clients on daily basis. Regular meetings with existing clients for strengthening relationship & new business development opportunities. Ensuring daily food services /Banqueting sales, contracts are signed after proper due diligence and adhering to approval matrix/ set processes. Being SPOC for clients and Elior for pre & post sales issues/escalations. Responsible for building and updating existing and prospective clients database. Ensuring 2/24 practices (response within 2 hours and resolutions in 24 hours) for any queries/communication from clients. Ensuring the existing clients are retained and developing business new sectors /new territories in assigned geography. Minimum Educational Qualification Graduate/MBA Number of Years of Experience & Required Specialized Knowledge Overall, 10+ years of experience in B2B sales & business development from Preferred industries like Food Services, Catering, Hotels & Hospitality and facilities. Required Skills Good communication skill, understanding of geography, customer contacts. Strong on interpersonal relationships. Good hands-on experience in MS-Excel and MS-Word will be added advantage.
Posted 1 month ago
3.0 - 8.0 years
5 - 15 Lacs
Jaipur
Work from Office
Please share your resume at jyoti.chawla@dotsquares.com Or can call at 9799074999 Business Analyst - Post Sales : Requirement gathering & analysis, documentation, preparation of mockups. Excellent communication skills and good technical knowledge. Knowledge and understanding of Mobile and Web applications. Should have experience in the project management, documentation like flowcharts, SRS, requirements gathering, BRD, FRD, DFD and use cases. Ability to handle clients. Writing software requirements specifications well versed with tools like Visio, Balasmiq, MS Project etc Ability to work with team. Analyzing and understanding the Business Needs. To Ensure Client Satisfaction on the continuous basis. Risk management & Analysis. Gap analysis & Requirement Outlining. Responsible for Sprint Planning & Execution. An exposure to PHP technologies such as, WordPress, Magento, YII and CI would be an add-on. Business Analyst - Presales Job Description: 3+ years in pre-sales, solution consulting, or business analysis in software development, with extensive involvement in high-stakes client interactions and project scoping. Client Ownership: Proven ability to lead client discussions, understand their strategic objectives, and translate complex requirements into high-level technical solutions independently. Solution Design & Documentation: Strong expertise in creating detailed solution designs, process flows, BRDs, and scoping documents tailored to sophisticated client needs. Technical Acumen: Deep understanding of PHP, MERN, MEAN, Python, and Native/Hybrid mobile development, with the ability to propose scalable solutions. Proposal Development & RFP Management: Skilled in leading the end-to-end proposal process, responding to RFPs/RFIs, and delivering persuasive presentations. Communication & Leadership: Exceptional communication skills, capable of presenting complex solutions to executives and guiding junior analysts. Good to Have: Certifications: CBAP, CCBA, Agile certifications. CRM Knowledge: Experience with CRM systems like Hubspot Zoho, including custom development or integration. Project Management Skills: Familiarity with JIRA, Agile frameworks, and risk management for efficient project planning. Industry Expertise: Domain knowledge in specific industries (e.g., healthcare, e-commerce) for added solution depth.
Posted 1 month ago
2.0 - 5.0 years
2 - 3 Lacs
Raipur
Work from Office
Collect, store, and organize customer information. Log inquiries, complaints, and feedback for follow-up. Prepare and issue accurate quotations based on customer requirements and pricing guidelines. Generate reports on sales performance.
Posted 1 month ago
2.0 - 7.0 years
3 - 8 Lacs
Mumbai Suburban, Goregaon
Work from Office
Greetings from Ascent Networks Pvt. Ltd.!!! Job Description: Searching / Sourcing for online tenders and reading available tender documents. Complete online registration process on different tender websites. Preparing all kind of documents related to the tender. Follow up with OEM / Vendor / Client for queries and confirmation Tender submission and co-ordination for both Physical and Online tenders Manage assigned projects with proper plan & execution, scheduled activities and follow-up with reports. Responsible for planning, scheduling, coordinating with the technical and management aspects of projects. Participating in client/contractor meetings and resolving client or project issues. Key Skills required: 3 - 10 yrs. Experience is required. Good communications skills (written & spoken). Proficiency in Word, Excel, Adobe, Autocad & Internet Browsing is a must. Company Introduction : An EPC Company engaged in the business of Supply & Execution of Surveillance and Safety products like IP CCTV, Access Control System, Fire & Gas Detection and Suppression with the relevant Networking & Computing products all across India. How to Apply : Interested individuals are invited to send their resume to jobs@ascentnetworks.net or 9664633959
Posted 1 month ago
1.0 - 6.0 years
2 - 3 Lacs
Jaipur
Work from Office
Responsibilities: Generate sales through outbound calling & CRM management Execute digital marketing campaigns on social media & email Close deals with strong selling skills Invoicing, quotation management Sales incentives
Posted 1 month ago
5.0 - 10.0 years
5 - 15 Lacs
Kolkata
Work from Office
To handle high end customers. Single point of contact (RM). ERP knowledge (Farvision recommended) Doing welcome calls, payment collection calls & other work related outbound calls Attending customer walk ins Attending to customer emails Attending customers inbound calls Ensure releasing timely demands To achieve collection targets and to deal with defaulters To resolve the customer’s query within TAT Sale Agreement execution & registration To attend registrar’s office for sale agreement registrations To process all sort documentation work since booking till handover of flat (ERP & manual both) Tracking of payment, creation of MR, reconciliation with accounts Doing all sort of amendment, cancellation, revival and nomination Releasing broker bills To issue builder NOC & TPA / Loan documents Coordination with Banks for timely disbursements To visit project sites
Posted 1 month ago
10.0 - 12.0 years
13 - 17 Lacs
Bengaluru
Work from Office
Function: Client Relationship Management Location: HO/Site Experience Required: 1012 Years Industry: Real Estate Position Overview / What You’ll Do: As a Senior Executive/Executive – CRM , you will be responsible for managing end-to-end post-sales operations, ensuring a seamless experience for customers from booking through to handover. The role requires strong attention to detail, excellent communication skills, and the ability to coordinate with internal departments and external agencies to fulfill customer requirements in a timely and professional manner. Key Responsibilities: Facilitate and manage all post-sales documentation for customers, including Sale Agreements, Allotment Letters, and related records. Act as a point of contact for customer queries via calls, emails, and meetings — ensuring a prompt and courteous response at all times. Coordinate with banks and customers for home loan documentation and disbursement formalities. Raise demand notes in a timely manner as per project construction progress and follow up for collections. Assist customers in the registration process of their units, ensuring complete compliance with legal and regulatory procedures. Liaise with internal departments such as Projects, Finance, Legal, and Sales to address customer requirements and resolve issues effectively. Maintain accurate records of customer interactions, documentation, and payment status using CRM tools or ERP systems. Support the CRM Manager in reporting, escalations, and internal audits. Provide handholding support to customers during key milestones like site visits, payments, and final handover. Basic Qualifications & Skills: Graduate in any discipline (Commerce graduates preferred). 10–12 years of experience in CRM or post-sales roles in the real estate industry. Strong interpersonal and verbal communication skills. Proficient in business writing, customer correspondence, and email etiquette. Knowledge of MS Office tools (Excel, Word, PowerPoint) is essential. Familiarity with real estate documents, RERA processes, and customer service systems. Preferred Skills & Attributes: Customer-focused attitude with a strong sense of accountability and ownership. Ability to multitask and manage priorities in a fast-paced environment. Exposure to CRM software or ERP systems (e.g. SAP, Salesforce) is an advantage. Languages: English – Fluent Hindi – Working proficiency Knowledge of South Indian languages (Kannada, Tamil, Telugu, or Malayalam) is preferred
Posted 1 month ago
4.0 - 7.0 years
12 - 16 Lacs
Gurugram
Work from Office
Job TitleIT Security Lead. Position typeFull Time. Work LocationGurgaon, India preferred. Working styleHybrid. Cab FacilityYes. Shift Time 12:30-9:30 and as needed. People Manager role: No. Required Education And Certifications Critical For The Role-. Required years of experience -. 3-5 years of relevant experience. AON IS IN THE BUSINESS OF BETTER DECISIONS. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.. As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.. Information About The Business. GENERAL DESCRIPTION OF ROLE:. The MetricStream Developer Lead role is responsible for supporting MetricStream, which is Aon's Governance Risk and Compliance (GRC) platform. In this position, you will configure the MetricStream platform to meet requirements, manage a backlog of open tickets, and ensure all delivered areas of functionality are working as expected. You will be responsible for new feature configuration, as well as supporting and troubleshooting existing configuration. In this role, you will work closely with project teams and act as the main point of contact for any MetricStream platform issues or technical questions. The role requires collaboration with the vendor, teams within Aon and Aon leadership. Must have experience with implementing SaaS platforms, working in a DEV environment, global team environment. This is a lead role and will oversee activities of two other roles and will report out on activities to leadership.. JOB RESPONSIBILITIES (List 6-10 Major Responsibilities In The Role). Create and maintain reports, charts, and dashboards. Configure user access roles and permissions. Configure updates to forms, including adding/updating fields and modifying business rules. Create and maintain workflows. Package and deploy configuration between environments. Ensure platform configuration works as expected by writing and executing unit tests and regression tests. Documenting: Documenting every aspect of an application or system as a reference for future maintenance and upgrades. Collaborating: Collaborating with other developers and other professionals. Analyzing user needs: Understanding the needs of clients and users. Recommending changes: Recommending software changes for customers' existing programs and systems. Oversee two other developer roles and ensure they are on track and timely with deliverables. Communication to leadership frequently on tasks and initiatives. SKILLS/COMPETENCIES REQUIRED (List 4-8 skills required to get the job done):. Leadership skills: management of tasks and overseeing others work. Organization, attention to detail. Communication skills. Metrics and reporting. Writing JavaScript functions. Writing XML scripts. Writing complex SQL queries. Experience with data transformation utilizing one or many of the following:. SQL. Java. Shell script. Stored procedures. How We Support Our Colleagues. In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it!. Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant and more valued.. 2546206. Show more Show less
Posted 1 month ago
1.0 - 6.0 years
7 - 14 Lacs
Hyderabad
Work from Office
About Company: ALIENS GROUP is a premium real estate player based out of Hyderabad and poised to dominate real estate market with a land bank of 1500+ acres land to transform the way we live by matching it up with global standards and deliver exceptional quality of living spaces governed by our idea of intelligent living. Founded in 2004 with the visionary zeal of transforming Hyderabads landscape, Aliens Group has achieved spectacular feat in real estate industry. Headquartered in Hyderabad, Aliens Group includes companies such as Aliens Infra Tech Pvt. Ltd., Aliens Developers, Aliens Smart City and Aliens Interiors. Having successfully executed multiple projects such as Sweet Home Venus, Fast Track, Aliens Blend, Aliens Valley, Aliens Elite etc., Aliens Group has lived up to its name and reputation and made a mark for itself by winning multiple accolades. Some of its flagship ongoing projects such as Aliens Space Station and Aliens Hub are one-of-its kind developments in Indian housing and living space. About Role: We at Aliens are looking for an enthusiastic and dynamic Customer Relationship Officer as part of our high performing CRM team with either no or a more than 1 year of experience in similar profile across industry. The incumbent will be responsible for handling all the concerns and issues of our existing customers in order to improve our organisations overall customer satisfaction levels. S/he will be required to maintain constant interaction with customers, driving collections, post sales responsibilities and cross-selling. The incumbent would work in a high-paced team environment with multiple team members. S/he would be based out of Hyderabad and would report to the respective Team Leader. Key Responsibilities: Monitoring relationships with existing customers and providing an effective sales funnel. Optimizing existing customer database to reach out to prospective customers in future. Developing innovative and novel techniques of attracting and on boarding new sets of customers. Ensuring timely collections from existing as well as new customers. Executing low hanging collections. Able to resolve the backend escalations of the customers. Providing assistance in flat shifts, loan shifts to the customers. Be the SPOC for all the registrations, procedural work and handovers to the specific customer and providing them with a warm on boarding experience. Ensuring hassle free cancellations across board and products by assisting the customers in a time bound manner. Expanding outreach to customers by successfully executing cross-selling initiatives- loyalty programs, up-selling, cross-selling etc.
Posted 1 month ago
3.0 - 8.0 years
2 - 4 Lacs
Noida, Ghaziabad, Greater Noida
Work from Office
Key Responsibilities: - Assist the sales team with daily operations and administrative support - Prepare and manage sales quotations, proposals, and contracts - Coordinate with logistics, marketing, and finance teams to ensure order fulfilment and client satisfaction - Track sales orders and ensure timely delivery - Maintain daily MIS report and share data to reporting manager. - Follow up on leads and prospects in coordination with sales representatives - Support in preparing sales presentations and reports - Ensure documentation and compliance with internal policies Candidate Requirements: - 1 to 3 years of experience in a sales support or coordination role - Familiarity with CRM systems and MS Office Suite (Excel, Word, PowerPoint) - Excellent organizational and time-management skills - Strong written and verbal communication abilities - Ability to multitask and work under pressure - Positive attitude and team player - Good communication and coordination skills with internal stakeholders. Educational Qualifications: - Graduation/ masters in business administration, Marketing, or a related field - Industry preferred- Smartphone, Telecom, Retail sales
Posted 1 month ago
5.0 - 8.0 years
8 - 12 Lacs
Bengaluru
Work from Office
Team Management - Lead, guide, motivate team - Assign Targets Sales Execution - Drive Sales, Follow-ups, Client Meetings, Site Visits Customer Handling Channel Partner Coordination Reporting & MIS -Share regular updates -Sales Manager/City Head Required Candidate profile Bachelor/Master’s Degree 5–6 Yrs of real estate sales exp, 2+ Yrs in a team lead role Exp in the local real estate market Ability to drive performance & meet targets CRM software, Excel reporting
Posted 1 month ago
4.0 - 6.0 years
0 - 0 Lacs
Gurugram
Work from Office
Role & responsibilities MUST POSSESS INDEPTH KNOWLEDGE OF REAL ESTATE AND PAPER WORK SHOULD BE FROM DEVELOPER FIRM ONLY PREFERABLYSHOULD HAVE WORKED ON 4QT SOFTWARE EXCELLENT INTERPERSONAL SKILLS, GOOD DECISION MAKER, PLEASING PERSONALITY, CAN HANDLE CLIENTS INDEPENDENTLY. CUSTOMER COMMUNICATION & MANAGEMENT SALES SUPPORT AND COORDINATION POST SALES RELATIONSHIP MANAGEMENT Preferred candidate profile Real estate developer firm candidates Knowledge of 4QT Software
Posted 1 month ago
1.0 - 5.0 years
2 - 4 Lacs
Jaipur
Work from Office
Eligibility Criteria: Good written and verbal communication. Customer-service focus. Basic knowledge of computer Graduate and above Should have a laptop & vehicle Ready for the fieldwork & know the local language. Roles and Responsibilities: Need to call clients and provide them with training for the inventory management module. After a training session, if there are any doubts or issues, then need to coordinate here again and provide them with an available solution. All calls are going to be carried forward by TL they need to work on them on TAT time. Visit the client location and give the onsite training to our clients.
Posted 1 month ago
3.0 - 8.0 years
6 - 12 Lacs
Noida
Work from Office
Responsibilities: * Conduct technical presentations at client sites * Collaborate with sales team on RFP responses * Prepare BOQs and product demos * Design AV systems and solutions * Manage post-sale projects from start to finish
Posted 1 month ago
2.0 - 7.0 years
3 - 4 Lacs
Pune
Work from Office
Key Responsibilities: Manage end-to-end customer relationships from booking to possession. Coordinate with internal teams such as sales, accounts, legal, and construction for customer-related matters. Update and maintain CRM systems with customer interactions, documentation, and follow-ups. Resolve client queries and concerns promptly with a customer-centric approach. Guide clients on documentation, agreements, and payment schedules. Assist during site walkthroughs, possession handovers, and client events. Ensure timely communication regarding construction stages, deadlines, and changes with clients. Required Skills: Excellent communication and interpersonal skills Well-versed with CRM tools and MS Office (Word, Excel, Outlook) Problem-solving attitude and a professional customer service approach Experience in real estate CRM
Posted 1 month ago
0.0 - 5.0 years
8 - 14 Lacs
Hyderabad
Work from Office
The Role: - We at Aliens are looking for an enthusiastic and dynamic Deputy Head as part of our high performing CRM team. The incumbent will be responsible for planning and delivering CRM strategies across the organization with a view to retaining existing customers, increasing brand loyalty and expanding the company brand. - S/he will be required to maintain constant interaction with customers, driving collections, post sales responsibilities, team management and collaboration with other business verticals. - The incumbent would work in a high-paced team environment with at least 5 reporting members and travel across location as per need basis. S/he would be based out of Hyderabad and would report to the CRM Head. Key Responsibilities: - Monitoring relationships with existing customers and providing an effective sales funnel - Developing innovative and novel techniques of attracting and on boarding new sets of customers and ensuring timely collections. - Executing new on boarding's, cross selling initiatives and low hanging collections - Be the SPOC for all the registrations, procedural work and handovers to the specific customer and providing them with a warm on boarding experience. - Setting targets, performance plans, and rigorous, objective standards for CRO, Sr. CRO, TLs and coaching and training individuals. - Expertise in team handling profile and providing effective assistance to team members for successful closure of deals and high collections.
Posted 1 month ago
1.0 - 5.0 years
3 - 4 Lacs
Bengaluru
Work from Office
Housiey ( A Key Mansions Pvt Ltd entity) is a proptech startup making India's home buying journey simplified. We aim to revolutionize the Indian real estate industry with the help of technology. Housiey is an ecosystem that enables buyers to make smart decisions & ultimately to buy their dream home with a unique, complete transparent & convenient way. We are a team of 350 + professionals with offices in Mumbai, Pune , Bangalore, Ahmedabad, Gurgaon & Hyderabad. Housiey on Yearly basis - - Sold properties worth 1080 Crores (2022-23) - Facilitate 15000+ Site Visits of the Home Buyers - 1500+ Apartments booked in 2022-23 - 1.50lakhs+ leads generated Job Description As a Customer Relationship Manager, you will play a pivotal role in cultivating and maintaining strong relationships with our valued customers. Your responsibilities will include: Creating and maintaining comprehensive customer profiles and contacts to ensure personalized engagement. Building effective relationships with key clients to maximize revenue and strengthen loyalty. Participating in the development and execution of CRM strategies, such as communication plans, customer segmentation, and loyalty programs, to foster long-term customer engagement and retention. Serving as the primary relationship manager and initial point of contact for all reward programs, negotiations, and communications. Meeting with clients regularly and providing them with timely updates on their accounts and program status. Requirements: We are looking for candidates who possess the following qualifications: Excellent communication skills to effectively interact with clients and internal teams. Strong negotiation skills to secure favorable terms and agreements. Ability to manage teams and multitask effectively in a dynamic environment. Basic computer knowledge to navigate CRM systems and other relevant software. If you are passionate about cultivating customer loyalty, driving referrals, and delivering exceptional service, we encourage you to apply for this exciting opportunity. Compensation - 1) Fixed Salary 2) Attractive Incentive -Only Female candidates are invited. (Max age 38) -Preferable from real estate background (also we can consider other industry experience) Interested candidates please contact on below information. Contact Number - 8484857509 /8655915647 Email id - aparna.tiple@housiey.com / asmita.hirlekar@housiey.com
Posted 1 month ago
1.0 - 2.0 years
1 - 2 Lacs
Pune
Work from Office
We are seeking a driven and empathetic Customer Relationship Manager to manage end-to-end relationships with our clients. Key Responsibilities: Client Onboarding & Project Assistance Customer Success Management Documentation & Feedback
Posted 1 month ago
4.0 - 7.0 years
5 - 7 Lacs
Mumbai, Mulund
Work from Office
Role Description Payment Collections Create and manage daily MIS reports in MS Excel, coordinate with banks for disbursements, and ensure complete documentation and timely follow-up on demand letters to achieve quarterly collection targets. Customer Service Respond to customer queries within the defined TAT, build rapport to encourage referral sales, and provide first-level resolution to maintain high satisfaction scores and positive feedback Document Preparation Prepare critical post-sales documents such as Agreements, NOCs, and Possession Letters with a minimum of 95% accuracy, ensuring legal compliance and proper record maintenance. Process Adherence Follow established process maps strictly and suggest improvements to streamline workflows and reduce turnaround times. Customer Account Management Coordinate with internal teams and external stakeholders, maintain real-time tracking of customer interactions, and manage the entire post-sales journey to reduce complaints and resolve queries faster. Qualifications Graduate with 4-6 years experience in customer service or post-sales Strong MS Excel and communication skills Knowledge of post-sales documentation (Real Estate preferred)
Posted 1 month ago
4.0 - 9.0 years
5 - 12 Lacs
Bengaluru
Work from Office
***Candidates from real estate background preferred*** Coordinate with customers from sale to handover of property. Coordinate with customers and support in execution of loan and registration process. Contribute in preparation of the service charges to be recovered from the customers for operation and maintenance services in consultation with the Senior Management Ensure effective and continuous feedback mechanism with the customers and customize operations and maintenance services accordingly Provide inputs to the marketing team to conceptualize and execute various events across different properties to enhance brand image Ensure effective execution of services as per lease and service level agreements in close coordination with vendors and customers Interface closely with the project delivery team to be aware of the key design parameters Ensure effective handholding of customers from the date of sale till possession and oversee responses to customer needs and queries
Posted 1 month ago
3.0 - 8.0 years
2 - 3 Lacs
Jaipur
Work from Office
Responsibilities: Manage, Process and Dispatch Ecommerce Orders Ensure customer satisfaction through timely resolutions Attend customers via chat and calls and resolve their queries efficiently Lead after sales team & processes
Posted 1 month ago
3.0 - 5.0 years
1 - 3 Lacs
Jagdalpur, Bijapur, Bhatapara
Work from Office
Dear Jobseekers, We are Hiring! SALES MANAGER Job Location- Jagdalpur Responsibilities: Lead sales team, drive revenue growth Manage customer relationships, ensure satisfaction Collaborate with finance on budget planning & forecasting Oversee pre-sales activities, close deals Interested candidates can reach us at 9819871673 Regards Sri Hari Job Consultant Jagdalpur
Posted 1 month ago
0.0 - 5.0 years
6 - 12 Lacs
Hyderabad
Work from Office
The Role:- We at Aliens are looking for an enthusiastic and dynamic Deputy Head as part of our high performing CRM team. The incumbent will be responsible for planning and delivering CRM strategies across the organization with a view to retaining existing customers, increasing brand loyalty and expanding the company brand.- S/he will be required to maintain constant interaction with customers, driving collections, post sales responsibilities, team management and collaboration with other business verticals. - The incumbent would work in a high-paced team environment with at least 5 reporting members and travel across location as per need basis. S/he would be based out of Hyderabad and would report to the CRM Head. Key Responsibilities: - Monitoring relationships with existing customers and providing an effective sales funnel- Developing innovative and novel techniques of attracting and on boarding new sets of customers and ensuring timely collections - Executing new on boarding's, cross selling initiatives and low hanging collections - Be the SPOC for all the registrations, procedural work and handovers to the specific customer and providing them with a warm on boarding experience - Setting targets, performance plans, and rigorous, objective standards for CRO, Sr. CRO, TLs and coaching and training individuals - Expertise in team handling profile and providing effective assistance to team members for successful closure of deals and high collections
Posted 1 month ago
2.0 - 5.0 years
2 - 3 Lacs
Gurugram
Work from Office
Responsibilities: Conduct live demos, present products with confidence Train customers on software & strategies Handle product queries and follow-ups Generate and manage leads via calls, WhatsApp Maintain CRM records Stay updated on market trends Performance bonus
Posted 1 month ago
1.0 - 6.0 years
5 - 10 Lacs
Hyderabad
Work from Office
The Role We at Aliens are looking for an enthusiastic and dynamic Customer Relationship Officer as part of our high performing CRM team with either no or a maximum of 1 year of experience in similar profile across industry. The incumbent will be responsible for handling all the concerns and issues of our existing customers in order to improve our organisations overall customer satisfaction levels. S/he will be required to maintain constant interaction with customers, driving collections, post sales responsibilities and cross-selling. The incumbent would work in a high-paced team environment with multiple team members. S/he would be based out of Hyderabad and would report to the respective Team Leader. Key Responsibilities Monitoring relationships with existing customers and providing an effective sales funnel Optimizing existing customer database to reach out to prospective customers in future Developing innovative and novel techniques of attracting and onboarding new sets of customers Ensuring timely collections from existing as well as new customers Executing low hanging collections Providing assistance in flat shifts, loan shifts to the customers Be the SPOC for all the registrations, procedural work and handovers to the specific customer and providing them with a warm onboarding experience Ensuring hassle free cancellations across board and products by assisting the customers in a time bound manner Expanding outreach to customers by successfully executing cross-selling initiatives- loyalty programs, up-selling, cross-selling etc. Candidate Profile Specifically, the candidate should have: Excellent academic record with 80% or more in at least one board examination or higher Undergraduate and Post-graduate (if applicable) from NIRF ranked campus Excellent communication, presentation and negotiation skills Understanding of Collections/sales channel/ real estate/ products etc.
Posted 1 month ago
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