CRM Executive or Senior Executive Handover & Collections

CRM Executive Handover & Collections (Real Estate / Construction)

CRM team

Open Positions:

1. CRM Handover Executive

2. CRM Collections Executive

Roles & Responsibilities:

CRM – Handover Executive:

• Coordinate with internal teams to ensure units are ready for handover.
• Schedule and manage the possession process with customers.
• Perform snag checks and quality verification before handover.
• Maintain documentation for possession and handover kits.
• Address customer queries during the handover process.
• Ensure high levels of customer satisfaction and timely closures.
  

CRM – Collections Executive:

• Coordinate with customers for timely payments as per schedule.
• Send reminders via calls, emails, and WhatsApp for due payments.
• Maintain accurate collection trackers and CRM data.
• Work with the accounts team for ledger updates and payment reconciliation.
• Resolve basic billing or payment-related queries.
• Ensure a professional and polite tone while communicating with clients.
  

Desired Candidate Profile:

• Education:

  B.Tech (Civil / Construction / related field) – Mandatory

• Experience:

  1–4 years in CRM / Handover / Collections in

  Real Estate or Construction

  industry
• Strong communication skills – English, Hindi (regional language is a plus)
• Presentable appearance and professional behavior
• Good follow-up and coordination skills
• Proficient in MS Office (especially Excel)
• Experience with CRM software
  

Employment Type:

Full Time

Job Location:

Rajapushpa Summit, Nanakaramguda

Salary:

As per industry standards

Number of Openings:

2 (1 for Handover, 1 for Collections)

Department:

Customer Success, Service & Operations

Role Category:

After Sales Service / Customer Service

Role:

Customer Service Executive / CRM Executive

Key Skills:

CRM, Handover Coordination, Customer Possession, Real Estate CRM, Collections Follow-Up, Payment Reminders, Client Communication, B.Tech Civil, Site Coordination, MS Excel, Obedient, Presentable, Customer Relationship Management, After Sales, Construction CRM, Documentation, WhatsApp Communication.

How to Apply:

apply via Naukri