Job Description - Quality Head Role & responsibilities Lead and manage the Quality function and teams across the plant. Lead Incoming Quality Control (IQC), In-Process Quality Control (IPQC), and Outgoing Quality Control (OQC) to ensure product conformance for regular and new products. Develop and implement quality strategies aligned with organizational goals and customer requirements. Drive continuous improvement initiatives using Quality Methodologies and Quality Tools. Oversee the deployment and optimization of Inspection Activities. Oversee in-house calibration activities for instruments and gauges. Analyse quality data using advanced analytical tools (e.g. SPC, DOE, FMEA, and Root Cause Analysis). Support PPAP, FMEA, SPC, Product, Process & System audits. Ensure compliance with IATF/OHSAS/MACE standards and customer-specific requirements/Customer Audits. Collaborate with cross-functional teams to resolve quality issues. Support for development and take care for development product Quality activities. Develop, implement, and manage the Quality Management System (QMS) to meet company and industry standards. Design and support to make SOPs and Work Instructions for processes and operations. Analyse in-process and final product defects, implement corrective and preventive actions (CAPA), and drive continuous improvement initiatives to reduce PPM at all levels. Conduct rejection analysis and implement corrective actions to minimize rework. Handle customer concerns and claims, ensuring timely resolution and root cause analysis. Conduct supplier evaluations and new material assessments to maintain quality consistency and optimize supply chain performance. Monitor and improve KPIs to ensure compliance with quality standards and efficiency goals. Establish, Maintain and update the traceability to formalize changes in 4M (Man, Machine, Method, Material) Conduct internal audits to verify process compliance and identify areas for improvement. Educate shop floor teams on QMS standards, quality tools, and best practices. Conduct skill enhancement training for new and existing operators. Mentor and develop quality team members to build a high-performance culture. Support and work to improve the quality in the entire manufacturing processes. Contribute to cost reduction through quality improvements and efficiency optimization. Preferred candidate profile Bachelors in Mechanical Engineering with minimum 15 years of experience or Diploma in Mechanical Engineering with minimum 18 years of experience. Minimum 5 years of experience as a Quality Head or equivalent leadership role in a manufacturing environment, preferably in the Auto components Manufacturer. Sound understanding about Machining/Plating/Heat Treatment/Pressure Die Casting processes. Knowledge of IATF 16949, OHSAS & EHS 14001, MACE, VDA 6.3 and other relevant standards. Experience with process audits, root cause analysis, and CAPA implementation. Excellent leadership, communication, and problem-solving skills. Understanding of Risk management Tools like PPAP, PFMEA, PFD and Control plan etc. Implementation knowledge of Quality Management Tools like 7QC Tools, Poka-Yoke, Kaizen, Why-Why analysis, 8D Methodology etc.
*Job Title: Head of Customer Experience & Strategic Partnerships** **Position Overview: ** We are seeking a visionary Head of Customer Experience & Strategic Partnerships to architect and lead our customer engagement ecosystem. This executive role is instrumental in transforming customer interactions into strategic partnerships, serving as the principal orchestrator of all customer touch points while driving exceptional experiences throughout the component development journey and beyond. **Key Responsibilities:** **Customer Experience Leadership** - Design and implement a world-class customer experience strategy across all touch points - Serve as the chief advocate and strategic advisor for our customer portfolio - Transform transactional relationships into strategic partnerships - Establish frameworks for measuring and optimizing customer journey excellence - Champion a customer-centric culture throughout the organization **Strategic Partnership Development** - Cultivate and nurture C-level relationships with key customer stakeholders - Identify opportunities to deepen strategic partnerships and expand collaboration - Position the company as a trusted innovation partner, not just a supplier - Lead strategic account planning and partnership roadmap development - Drive joint value creation initiatives with strategic customers **Development Journey Excellence** - Oversee the entire customer experience from RFQ through post-delivery support - Ensure seamless translation of customer vision into actionable development plans - Orchestrate cross-functional teams to deliver exceptional project outcomes - Implement transparent communication frameworks for development progress - Guarantee alignment between customer expectations and delivery excellence **Experience Optimization & Innovation** - Act as the central command center for all customer feedback and insights - Design proactive engagement strategies to anticipate customer needs - Lead rapid response protocols for customer concerns and escalations - Drive continuous improvement through voice-of-customer programs - Innovate new ways to enhance customer value and satisfaction **Cross-Functional Leadership & Collaboration** - Build bridges between customers and all internal departments - Lead customer experience councils with representatives from all functions - Influence product development roadmaps based on customer insights - Ensure organizational alignment around customer priorities - Foster collaboration between sales, engineering, production, and quality teams **Strategic Performance Management** - Establish comprehensive customer experience metrics and KPIs - Develop executive dashboards for real-time customer health monitoring - Lead quarterly business reviews with strategic customers - Present customer insights and strategic recommendations to the board - Drive revenue growth through enhanced customer lifetime value **Required Qualifications:** - Bachelors degree required; MBA or advanced degree preferred - 8+ years of progressive experience in customer success, strategic accounts, or business development - Minimum 3 years in senior leadership role, preferably in automotive or manufacturing - Proven track record of transforming customer relationships into strategic partnerships - Exceptional executive communication and stakeholder management skills - Experience designing and scaling customer experience programs **Preferred Qualifications:** - Deep expertise in automotive component manufacturing ecosystem - Background in managing OEM relationships and tier-1 suppliers - Technical acumen to understand complex engineering requirements - Change management certification or experience - Global business experience with cultural fluency - Knowledge of Industry 4.0 and digital transformation trends **Executive Competencies:** - Strategic vision with execution excellence - Customer obsession balanced with business acumen - Influential leadership across all organizational levels - Innovation mind set with continuous improvement focus - Emotional intelligence and diplomatic skills - Data-driven decision making with intuitive insights - Crisis management and conflict resolution expertise **What We Offer:** - Highly competitive executive compensation package with performance incentives - Opportunity to build and lead a transformative function from the ground up - Direct reporting to CEO with executive committee membership - Budget authority to build world-class customer experience capabilities - Platform to shape industry-leading customer engagement practices - Access to exclusive automotive industry networks and forums
Job Description Marketing Manager/Business Development Manager Job description We are seeking a dynamic and results-driven Marketing-Sales professional with a proven track record in business development and sales marketing in Auto component Industry. Drive sales growth, implement strategies, expand customer base. Achieving growth and hitting sales targets by successfully managing the sales team Designing and implementing a strategic sales plan that expands companys customer base and ensure its strong presence. Role & responsibilities Implement effective sales and business development strategies to penetrate new markets, new customers, and improve revenue. Expand and strengthen the customer base. Continuously monitor sales performance with plant operation team, identify gaps, and take corrective actions to achieve business objectives. Drive sales growth and achieve predetermined sales targets. Build and nurture long-term relationships with customers, channel partners, influencers, and other key stakeholders. Maintain deep knowledge of market trends, competition, and customer needs to stay ahead in a competitive landscape. Identify target markets and establish plans to develop them for upcoming product opportunities. Study about Market analysis & mapping competitor basis to work on focus customer. Support product development to promote new and existing products in new and existing markets. Generate RFQ, and responding to RFQs - pricing and negotiations to acquire new business. NPD - Interaction with internal teams for easy and fast execution of the NPD project Involved in new customers on boarding process, audits, customer visits to be handled with help of cross functional teams. Preparation of cost estimation & submission of commercial offers. Negotiations and contracting to convert RFQ into Business win. Maintaining all master record of RFQ tracker sheet, Sales tracker, Payment collection. Ensure customer satisfaction by ascertaining adherence to delivery & quality. Maintain Account receivable (AR) by keeping track of pending/ overdue payments to meet AR target of Company. Conduct detailed study of business contracts & agreements and examine risks Analyze existing product and markets in terms of the ability to compete, gain market share, grow revenue and sustain or grow profitability. Prepare an annual budget (sales plan), scheduling expenditures, analysing variances and initiating corrective actions. Prepare annual and monthly forecasts and doing variance analysis and initiating corrective actions Provide timely schedule through Monthly sales plan internally to respective departments. Standardization of Commercial documents, benchmarking, and detailed cost breakdown sheet analysis Preferred candidate profile Relevant experience of 6-15 Years in sales and business development of Auto component products; Established track record in the field of marketing, sales, business development is essential. Proactive, result-oriented, and able to work independently with strong leadership and communication skills. Demonstrated ability to build and manage high-performing teams and achieve ambitious growth targets. Strong multitasking abilities and effective time management to ensure timely completion of tasks and adherence to deadlines. Excellent business communication skills, both oral and written, for effective interaction with customers, and internal stakeholders. Education Must: B.Tech/B.E. in Any Specialization Preferred: MBA/PGDM in Any Specialization Preferred key skills Sales Target Achievement Customer Relationship Business Development Sales Planning Customer Acquisition What We Offer Highly competitive executive compensation package with performance incentives Opportunity to build and lead a transformative function from the ground up Direct reporting to CEO with executive committee membership Budget authority to build world-class customer experience capabilities Platform to shape industry-leading customer engagement practices Access to exclusive automotive industry networks and forums CTC Depending on interview and candidates potential
Job Description Customer Relationship Executive Job Highlights We are seeking a dynamic and result-driven Sales & Marketing executive to lead customer engagement, drive sales growth, and manage cross-functional coordination for customer satisfaction. The ideal candidate will possess expertise in handling RFQs, communication to customer, basics of costing and ensuring customer satisfaction and achieving business objectives. Role & responsibilities Manage and track RFQs in co-ordination with customers and development team. Share costing/quotations, technical queries, pricing strategy, and negotiations with help of development team and Top Management. Develop and execute strategic sales and marketing plans to achieve business goals and expand market presence. Co-ordinate with customers for new business opportunities. Make calls (by telephone or in person) to customers to develop new relationships. Act as the primary point of contact for key customers , ensuring prompt query resolution and timely delivery commitments. Coordinate dispatch planning with production and logistics teams to ensure on-time product deliveries. Collaborate with the Production Planning & Control (PPC) team for effective order scheduling and capacity alignment. Analyze market trends, competitor activities , and customer feedback to adjust business strategies accordingly. Prepare regular reports on sales performance, forecast accuracy, and customer metrics . Support new product introductions in collaboration with development, production, and quality Track pending orders, delivery schedules, and payments. Prepare sales reports, dashboards, and performance summaries. Respond to customers inquiries and resolve any concerns related to orders or schedules. Respond promptly to customer inquiries, gather feedback, and identify areas for improvement to enhance overall satisfaction and product offerings Ensure adherence to internal processes, documentation standards, and compliance requirements . Preferred candidate profile Bachelors degree in Engineering, Business Management or a related field. MBA in Marketing or Operations is a plus. Prior experience in manufacturing or automotive components sectors preferred. 2 to 6 years experience in in marketing/ sales administration/ customer service, or sales coordination/customer relation management Excellent written and verbal communication ; strong organizational and coordination skills . Strong proficiency in MS Office (Excel, Word, PowerPoint) for data analysis and reporting. Proven customer handling experience with excellent communication and relationship management skills. Proficiency in RFQ processes . If having knowledge of rate calculation, and technical negotiations will be an added advantage. Primary level exposure to Production Planning & Control (PPC) for streamlined order execution. Strong analytical and problem-solving skills with multi-location coordination capabilities. Self-motivated, team-oriented , and adept at working under tight deadlines. CTC Depending upon interview (Max. 7.00 lakh.p.a.)
Job Description New Product Development Engineer/Senior Engineer Job Highlights We are seeking a highly motivated and detail-oriented Engineering & NPD Lead to drive new product development from inquiry receipt to production readiness. The role will involve feasibility analysis, costing, quotations, vendor development if required, APQP, FMEA, and complete documentation under IATF 16949 standards Role & responsibilities 1. New Enquiry & Feasibility Analysis: Receive, review, and analyse new customer inquiries. Conduct technical feasibility studies considering material, design, and manufacturing constraints. Collaborate with cross-functional teams (design, production, quality) to assess capability and capacity. 2. Costing, Quotation & Vendor Development: Prepare cost estimates based on material, process, tooling, and overhead costs. Develop competitive quotations with justifications and submit them to customers. Identify and develop vendors if required for toolings and fixtures. Ensure cost-effective manufacturing while maintaining quality standards. 4. APQP, PPAP & Documentation (IATF 16949): Lead Advanced Product Quality Planning (APQP) for new projects. Develop and maintain Process Flow Diagrams, Control Plans, Work Instructions, and other quality documents. Conduct and oversee Failure Modes and Effects Analysis (FMEA) for risk assessment. Prepare and maintain complete PPAP (Production Part Approval Process) documentation. Conduct FMEA (Failure Mode and Effects Analysis), MSA (Measurement System Analysis), and SPC (Statistical Process Control) to improve process robustness. Prepare detailed process documentation, work instructions, and standard operating procedures (SOPs). Ensure compliance with IATF 16949, VDA 6.3, and ISO 9001 requirements. Support customer audits and drive corrective actions for quality improvement. 5. Sample Submission & Validation: Ensure timely submission of samples to customers at various stages like T0, T1, T2, etc. Coordinate with the quality and production teams to ensure compliance Address feedback and modifications based on sample evaluations. 6. Cross-Functional Coordination & Customer Interaction: Work closely with production, quality, and purchase teams to ensure smooth project execution. Act as the technical point of contact for customers during development stages. Support customer audits and technical discussions. 7. Continuous Improvement & Compliance: Optimize existing manufacturing processes for efficiency, cost reduction, and quality enhancement. Drive process improvements to enhance efficiency and reduce costs. Work on continuous improvement initiatives such as lean manufacturing and Six Sigma projects. Implement automation and process innovations to enhance production capabilities. Ensure adherence to IATF 16949 & ISO standards in all engineering documentation. Support internal and external audits with required documentation. Preferred candidate profile Education: B.E./B.Tech in Mechanical with 3-7 years of experience or Diploma in Mechanical with 8-10 years of experience in related field. Experience: Experience in Engineering, NPD, or a similar role in a manufacturing environment. Hands on experience in Machining process like Sliding Head (Tsugami, Citizen) CNC, VMC Grinding will be preferred. Knowledge and Skills: Strong knowledge of APQP, PPAP, FMEA, SPC, and MSA under IATF 16949. Hands-on experience in costing, tooling/fixture design and development, and feasibility studies. Experience in vendor development for tooling and fixtures. Proficiency in CAD software (AutoCAD, SolidWorks, etc.) must. Strong analytical, problem-solving, and project management skills. Effective communication and customer-handling abilities Hands on experience in Machining process like Sliding Head (Tsugami, Citizen) CNC, VMC Grinding will be preferred.
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