Job Description - Quality Head Role & responsibilities Lead and manage the Quality function and teams across the plant. Lead Incoming Quality Control (IQC), In-Process Quality Control (IPQC), and Outgoing Quality Control (OQC) to ensure product conformance for regular and new products. Develop and implement quality strategies aligned with organizational goals and customer requirements. Drive continuous improvement initiatives using Quality Methodologies and Quality Tools. Oversee the deployment and optimization of Inspection Activities. Oversee in-house calibration activities for instruments and gauges. Analyse quality data using advanced analytical tools (e.g. SPC, DOE, FMEA, and Root Cause Analysis). Support PPAP, FMEA, SPC, Product, Process & System audits. Ensure compliance with IATF/OHSAS/MACE standards and customer-specific requirements/Customer Audits. Collaborate with cross-functional teams to resolve quality issues. Support for development and take care for development product Quality activities. Develop, implement, and manage the Quality Management System (QMS) to meet company and industry standards. Design and support to make SOPs and Work Instructions for processes and operations. Analyse in-process and final product defects, implement corrective and preventive actions (CAPA), and drive continuous improvement initiatives to reduce PPM at all levels. Conduct rejection analysis and implement corrective actions to minimize rework. Handle customer concerns and claims, ensuring timely resolution and root cause analysis. Conduct supplier evaluations and new material assessments to maintain quality consistency and optimize supply chain performance. Monitor and improve KPIs to ensure compliance with quality standards and efficiency goals. Establish, Maintain and update the traceability to formalize changes in 4M (Man, Machine, Method, Material) Conduct internal audits to verify process compliance and identify areas for improvement. Educate shop floor teams on QMS standards, quality tools, and best practices. Conduct skill enhancement training for new and existing operators. Mentor and develop quality team members to build a high-performance culture. Support and work to improve the quality in the entire manufacturing processes. Contribute to cost reduction through quality improvements and efficiency optimization. Preferred candidate profile Bachelors in Mechanical Engineering with minimum 15 years of experience or Diploma in Mechanical Engineering with minimum 18 years of experience. Minimum 5 years of experience as a Quality Head or equivalent leadership role in a manufacturing environment, preferably in the Auto components Manufacturer. Sound understanding about Machining/Plating/Heat Treatment/Pressure Die Casting processes. Knowledge of IATF 16949, OHSAS & EHS 14001, MACE, VDA 6.3 and other relevant standards. Experience with process audits, root cause analysis, and CAPA implementation. Excellent leadership, communication, and problem-solving skills. Understanding of Risk management Tools like PPAP, PFMEA, PFD and Control plan etc. Implementation knowledge of Quality Management Tools like 7QC Tools, Poka-Yoke, Kaizen, Why-Why analysis, 8D Methodology etc.

*Job Title: Head of Customer Experience & Strategic Partnerships** **Position Overview: ** We are seeking a visionary Head of Customer Experience & Strategic Partnerships to architect and lead our customer engagement ecosystem. This executive role is instrumental in transforming customer interactions into strategic partnerships, serving as the principal orchestrator of all customer touch points while driving exceptional experiences throughout the component development journey and beyond. **Key Responsibilities:** **Customer Experience Leadership** - Design and implement a world-class customer experience strategy across all touch points - Serve as the chief advocate and strategic advisor for our customer portfolio - Transform transactional relationships into strategic partnerships - Establish frameworks for measuring and optimizing customer journey excellence - Champion a customer-centric culture throughout the organization **Strategic Partnership Development** - Cultivate and nurture C-level relationships with key customer stakeholders - Identify opportunities to deepen strategic partnerships and expand collaboration - Position the company as a trusted innovation partner, not just a supplier - Lead strategic account planning and partnership roadmap development - Drive joint value creation initiatives with strategic customers **Development Journey Excellence** - Oversee the entire customer experience from RFQ through post-delivery support - Ensure seamless translation of customer vision into actionable development plans - Orchestrate cross-functional teams to deliver exceptional project outcomes - Implement transparent communication frameworks for development progress - Guarantee alignment between customer expectations and delivery excellence **Experience Optimization & Innovation** - Act as the central command center for all customer feedback and insights - Design proactive engagement strategies to anticipate customer needs - Lead rapid response protocols for customer concerns and escalations - Drive continuous improvement through voice-of-customer programs - Innovate new ways to enhance customer value and satisfaction **Cross-Functional Leadership & Collaboration** - Build bridges between customers and all internal departments - Lead customer experience councils with representatives from all functions - Influence product development roadmaps based on customer insights - Ensure organizational alignment around customer priorities - Foster collaboration between sales, engineering, production, and quality teams **Strategic Performance Management** - Establish comprehensive customer experience metrics and KPIs - Develop executive dashboards for real-time customer health monitoring - Lead quarterly business reviews with strategic customers - Present customer insights and strategic recommendations to the board - Drive revenue growth through enhanced customer lifetime value **Required Qualifications:** - Bachelors degree required; MBA or advanced degree preferred - 8+ years of progressive experience in customer success, strategic accounts, or business development - Minimum 3 years in senior leadership role, preferably in automotive or manufacturing - Proven track record of transforming customer relationships into strategic partnerships - Exceptional executive communication and stakeholder management skills - Experience designing and scaling customer experience programs **Preferred Qualifications:** - Deep expertise in automotive component manufacturing ecosystem - Background in managing OEM relationships and tier-1 suppliers - Technical acumen to understand complex engineering requirements - Change management certification or experience - Global business experience with cultural fluency - Knowledge of Industry 4.0 and digital transformation trends **Executive Competencies:** - Strategic vision with execution excellence - Customer obsession balanced with business acumen - Influential leadership across all organizational levels - Innovation mind set with continuous improvement focus - Emotional intelligence and diplomatic skills - Data-driven decision making with intuitive insights - Crisis management and conflict resolution expertise **What We Offer:** - Highly competitive executive compensation package with performance incentives - Opportunity to build and lead a transformative function from the ground up - Direct reporting to CEO with executive committee membership - Budget authority to build world-class customer experience capabilities - Platform to shape industry-leading customer engagement practices - Access to exclusive automotive industry networks and forums