Customer Relationship Executive

• Manage and track

  RFQs

  in co-ordination with customers and development team.
• Share costing/quotations, technical queries, pricing strategy, and negotiations with help of development team and Top Management.
• Develop and execute

  strategic sales and marketing plans

  to achieve business goals and expand market presence.
• Co-ordinate with customers for new business opportunities. Make calls (by telephone or in person) to customers to develop new relationships.
• Act as the

  primary point of contact for key customers

  , ensuring prompt query resolution and timely delivery commitments.
• Coordinate

  dispatch planning

  with production and logistics teams to ensure on-time product deliveries.
• Collaborate with the

  Production Planning & Control (PPC)

  team for effective order scheduling and capacity alignment.
• Analyze

  market trends, competitor activities

  , and

  customer feedback

  to adjust business strategies accordingly.
• Prepare regular reports on

  sales performance, forecast accuracy, and customer metrics

  .
• Support

  new product introductions

  in collaboration with development, production, and quality
• Track pending orders, delivery schedules, and payments.
• Prepare sales reports, dashboards, and performance summaries.
• Respond to customers inquiries and resolve any concerns related to orders or schedules.
• Respond promptly to customer inquiries, gather feedback, and identify areas for improvement to enhance overall satisfaction and product offerings
• Ensure adherence to

  internal processes, documentation standards, and compliance requirements

  .

Preferred candidate profile

• Bachelors degree in

  Engineering, Business Management

  or a related field.
• MBA in

  Marketing or Operations

  is a plus.
• Prior experience in

  manufacturing or automotive components

  sectors preferred.

• 2 to 6

  years experience

  in in marketing/ sales administration/ customer service, or sales coordination/customer relation management
• Excellent written and verbal

  communication

  ; strong

  organizational and coordination skills

  .
• Strong proficiency in

  MS Office (Excel, Word, PowerPoint)

  for data analysis and reporting.
• Proven

  customer handling experience

  with excellent communication and relationship management skills.
• Proficiency in

  RFQ processes

  . If having knowledge of

  rate calculation, and technical negotiations

  will be an added advantage.
• Primary level exposure to

  Production Planning & Control (PPC)

  for streamlined order execution.
• Strong analytical and

  problem-solving skills

  with multi-location coordination capabilities.
• Self-motivated,

  team-oriented

  , and adept at working under tight deadlines.

CTC Depending upon interview (Max. 7.00 lakh.p.a.)