8 Customer Portals Jobs

Ready to shape the future of work At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Management Trainee, Invoice to Cash - Cash Applications This position&rsquos primary function is the accurate application of cash remittance either in paper, wire, or EFT (Electronic Funds Transmission) format to the customer receivable accounts. This representative will also audit the auto cash application process within Oracle. Accurate interpretation of remittance documentation and specific instructions to specific accounts is necessary to ensure the integrity of the Accounts receivable sub-ledger. The representative should be adaptable to change and willing to continue to pursue process improvements. Responsibilities . Manage the cash application, relieving of receivables, and deduction creation of cash coming in through lock box and EFT with a target of 24 hours for both domestic and export customers. . Cash application and deduction creation for all manual, lock box and EFT receipts not automatically applied within 24 hours of receipt. . Audit cash application process on auto cash to ensure financial integrity of receivables (invoices closed, and deductions created). . Understand the negative impact to AMPS and data integrity issues if cash applied automatically is not audited. This also results in erroneous cash discounts and a negative impact on cash flow. . Application of cash for business region . Identification of &ldquounknown cash receipts and accurate application to appropriate receivable. . Accountable for cash application compliance with Sarbanes Oxley. . Ongoing maintenance of A/R customer accounts continuously identifying and correcting items that require re-coding on auto cash or can be linked to available cash on account. . Clear understanding of Oracle Account Receivables and basic accounting principles with an understanding of our impact on Customer Development/AMPS. . An ability to interpret customer documentation that can be vague at times and solve problems related to customer payments. . Application of checks remittance to customers accounts under tight deadlines. Remain current on the workload and redistribute assigned work if necessary. . Must be willing to work overtime during peak periods, month end, and year end. . Ability to deal with difficult internal and external customer situations requiring tact and professionalism . Ability to analyze and problem solve . Accurate interpretation of vague remittance documentation . Ability to deal with system issues and missing bank files . Time management ensuring all time targets met . Identify process improvements to improve customer behavior, cash processes, and auto cash match. . Share knowledge gained with Team Lead and Team. Qualifications Minimum qualifications . Bachelor&rsquos degree in accounting, Finance, Business Administration, or a related field . Relevant years of experience in cash application or AR operations, preferably in a shared service or BPO. . Experience supporting US-based clients, ideally in the semiconductor or electronics manufacturing sector. . Prior experience handling distributor payments or working with high-volume transactions. . Strong working knowledge of ERP systems (e.g., SAP, Oracle, NetSuite) and bank platforms. . Familiarity with lockbox processing, EDI remittance files, and customer portals (e.g., Ariba, Coupa). . Excellent attention to detail, accuracy, and reconciliation skills. . Intermediate to advanced Excel skills. . Proficient English communication skills (written and verbal). . Ability to work effectively under pressure and prioritize tasks in a deadline-driven environment. Preferred qualifications . Familiarity with deductions management and collaboration with dispute resolution teams. . Knowledge of US GAAP, internal controls, and AR cash handling procedures. . Experience working in US time zones or overlapping shifts with US business hours. . Exposure to automation tools like High Radius or similar (nice to have). Why join Genpact . Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation . Make an impact - Drive change for global enterprises and solve business challenges that matter . Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities . Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day . Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquos build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

You will be responsible for managing and maintaining the company's IT infrastructure, which includes servers, storage, network, and cloud-based systems. Your main goal will be to ensure high availability of systems and minimal downtime. Additionally, you will oversee hardware and software procurement and lifecycle. In the area of Core Applications & Digital Platforms, you will manage and support core lending/banking applications such as LOS, LMS, and CBS. You will be required to coordinate with vendors and internal stakeholders for system customization and updates. Moreover, you will oversee mobile apps, customer portals, and CRM tools. Your duties will also involve Cybersecurity & Compliance tasks such as implementing and monitoring cybersecurity policies to safeguard company data. It will be your responsibility to ensure compliance with RBI/SEBI IT-related regulations and internal policies. You will coordinate IT audits, vulnerability assessments, and DR/BCP planning. As part of IT Operations & User Support, you will ensure smooth day-to-day IT operations, including helpdesk and user support. You will be tasked with implementing ITIL best practices for incident, change, and asset management. Monitoring system performance and resolving technical issues promptly will also be part of your role. Regarding Vendor & Project Management, you will evaluate, onboard, and manage third-party IT vendors and service providers. You will lead technology projects such as system upgrades, integrations, or migrations. Additionally, you will track project timelines, budgets, and deliverables. In the realm of Data Management & Analytics, you will oversee data governance, backup, and recovery strategies. You will need to support BI/reporting tools for MIS, analytics, and business intelligence needs. Your role will also involve Innovation & Strategy tasks like identifying and recommending new technologies to enhance operational efficiency. Collaboration with business heads to align IT solutions with business goals will be crucial. Moreover, you will drive digital transformation initiatives such as paperless onboarding and automation. This is a full-time position that requires in-person work at the specified location.,

As the B2B Customer Portal Analyst, you will play a crucial role in ensuring that all Client companies are correctly set up within the established hierarchy structure of our automotive customer portals. Your primary responsibilities will include providing training and support to Client companies, levels of management, and users to ensure uninterrupted business transactions across all operational areas. Acting as the main point of contact between customers and Client companies, you will be responsible for facilitating new initiatives, resolving communication issues, and simplifying processes to reduce costs and enhance efficiency. You will collaborate closely with Security Administrators and end users, providing 1st and 2nd level support, and coordinating 3rd level support with OEM portals when necessary. Your role will also involve granting access to new applications and site codes for all OEM customer portals, ensuring proper alignment of divisions registered outside the main organizations, and assisting new divisions in setting up within the portal and hierarchy. Additionally, you will be responsible for maintaining and updating Client-specific training materials, providing training to various stakeholders via different mediums, and supporting the implementation of portal integration processes. To qualify for this role, you should have completed a community college diploma or certificate in Information Technology, Math, Computer Science, or a related technical field, or possess equivalent work experience. Ideally, you should have 3 to less than 5 years of relevant work experience, with familiarity in iPoint and OEM Systems being an asset. Strong organizational, communication, and time management skills are essential, along with the ability to multitask, prioritize, and work effectively in a fast-paced environment. Your positive, proactive, and customer-oriented approach, coupled with proven analytical and problem-solving abilities, will be key to your success in this role. In summary, as the B2B Customer Portal Analyst, you will be instrumental in ensuring the smooth operation of business transactions within automotive customer portals, fostering strong relationships between customers and Client companies, and driving continuous improvement initiatives to enhance efficiency and reduce costs.,

The B2B Customer Portal Analyst plays a crucial role in ensuring the proper setup of Client companies within the established hierarchy structure of automotive customer portals. By offering training and assistance to Client companies, management levels, and users, you will be the key point of contact to facilitate uninterrupted business transactions across all operational areas. Your responsibilities include establishing effective communication between customers and Client companies, addressing new initiatives, business applications, communication challenges, and streamlining processes to enhance cost-efficiency. Furthermore, you will be involved in contract negotiations related to iPoint and providing billing details for iPoint and OEM Portal Administration within the corporate finance Group/Division. Your major responsibilities will encompass providing 1st and 2nd level support to Security Administrators and end-users, coordinating 3rd level support with OEM portal as needed, granting access to new applications and site codes for all OEM customer portals, ensuring proper alignment of divisions registered outside main organizations in Covisint, facilitating the setup of new divisions within the portal and hierarchy, and overseeing the correct setup of new codes to ensure seamless business transactions. Additionally, you will collaborate with Client sales/purchasing and legal departments, customers, Dun & Bradstreet periodically to address issues related to Duns numbers and discuss the rollout of new applications with Client divisions. You will also be responsible for developing and maintaining Client-specific training materials for the administration of various OEM portals, providing training through different channels such as web, phone, email, documentation, and on-site sessions, supporting the implementation of portal integration processes, and conducting presentations on 3rd party software solutions relevant to OEM systems. Moreover, you will maintain the OEM website, update it with access-related information, application instructions, help documents, and news items. To qualify for this role, you should have completed a community college diploma/certificate in Information Technology, Math, Computer Science, or a related technical subject area, or possess equivalent work experience. Ideally, you should have 3 to less than 5 years of relevant work experience, familiarity with iPoint and OEM Systems is advantageous, and experience working in a global team-oriented, collaborative environment is beneficial. Key skills and competencies required for this role include excellent documentation, organizational, and time management skills, the ability to multitask and prioritize effectively, strong interpersonal and communication skills, flexibility to work varying hours and overtime/weekends when necessary, a positive and proactive attitude, professional demeanor, analytical and problem-solving capabilities, efficient task prioritization in a fast-paced, mission-critical environment, and a strong customer service orientation.,

In a growing market, Orange Business is reinventing itself and has been developing its offers portfolio for years, shifting its center of gravity towards IT, the cloud, data, and service integration, to transform itself into a services integrator. The Information System and Technology entity, a transversal entity within Orange Business, provides the best reusable components to meet customers and marketing & business teams requirements. You will work as an architect within the Design Authority entity of Digital Technology. You will join a team created in June 2019 to guide and support Orange Business B2B Information System (IS) modernization. You will take part in a huge program supporting Orange Business digital transformation relying on new Vendors solutions as well as existing IT. The Principal Digital Architect is the architect in charge of Orange Business digital architecture covering the digital layer of Orange Business, including portals, APIs, IT systems in this domain like the eCommerce system along with all required data integration. Lead the architecture design for Orange Business Digital layer which includes portals (public portal, eCommerce). Decide on architecture choices (capabilities, commercial products, technologies) in the Digital domain. Design and support the implementation of the architecture of the new Orange Business digital layer to serve eCommerce purpose as part of the transformation program. Your main activities include designing system architectures in line with the overall solution and portfolio architecture, providing & maintaining architecture documentation, overseeing the implementation of technical solutions that align with business requirements and portfolio strategies, collaborating with System Architects to ensure detailed system design is executed according to architectural principles, working with Portfolio Architects to ensure solutions are aligned with broader portfolio goals and enterprise architecture, guiding development teams in understanding and following architectural best practices and standards, performing solution evaluations, recommending improvements for scalability, performance, and maintainability, ensuring that solutions leverage appropriate technologies while remaining compliant with security and governance requirements. Your qualifications should include proven experience in designing scalable, resilient, and secure solutions, a deep understanding of software development lifecycles and modern architectural patterns, the ability to balance technical requirements with business needs and strategic goals, strong communication skills to interact effectively with stakeholders at all levels, proficiency in a wide range of technologies and frameworks, adaptability to evolving technical requirements, experience in system architecture design and implementation, knowledge of modular architecture design and development, experienced in designing and developing micro-services and micro-frontends architectures, knowledge of Domain Driven Design, experience in system integration with APIs development, messaging, IAM security protocols implementation, event-oriented architecture, UX-CX practices, Telco industry IT along with telecommunications products, TeleManagementForum (TMF) architecture, DevOps practices & technologies, implementing customer portals, eCommerce and eCare systems, Cloud technologies including Kubernetes, experience in Microsoft Azure, ability to work closely with development teams, ensuring a clear understanding of system architecture and goals, experience of SAFe architecture with a role of Solution Architect, and SAFe architect certification would be appreciated.,

You will be responsible for acting as a liaison between the Company, Principles, and Customers to ensure that all aspects of after-sales and services are addressed in order to facilitate future sales. Your duties and responsibilities will include the following: - Willingness to travel up to 20-25% of the time. - Visiting existing customers for negotiations, business meetings, exhibitions, and inspections with the aim of increasing spare parts sales. - Maintaining enquiry, order, and invoicing registers. - Preparing quotations, order confirmations from CRM/M3, and ISO documentation for spares, equipment, and Steel Belt services. - Making service agreement proposals and following up on orders. - Meeting exceptional customer requirements and working on different customer portals. - Managing warehouse and maintaining the stock of consumables required for steel belt services. - Procuring capital equipment for Steel belt services. - Handling travel bookings for internal service providers. - Downloading, preparing, and uploading tender documents, as well as resolving queries related to tenders. - Selling service agreements by making and submitting proposals and following up until orders are secured. - Participating in the implementation of IPCOs quality, health, environmental, and safety programs. Qualification Requirements: To be successful in this role, you must be able to perform each essential duty satisfactorily. The following requirements are representative of the knowledge, skill, and/or ability required. Education and/or Experience: - Mechanical/Chemical Engineering degree preferred. - Two to three years of related experience and/or procurement will be accepted. Language Skills: - Ability to read, write, and speak English fluently. - Ability to read and interpret documents such as specifications, blueprints, vendor/company catalogues, and engineering manuals.,

The role of this position involves ensuring that customer invoices are uploaded accurately and in a timely manner to various customer portals as per customer requirements and internal processes. By maintaining high standards of data integrity, meeting deadlines, and effectively communicating with internal teams and external partners, this position supports the Accounts Receivable function. Key Responsibilities: - Uploading customer invoices to designated portals promptly and accurately. - Verifying invoice data against supporting documentation such as purchase orders and delivery notes. - Monitoring upload confirmations, error messages, or rejections from portals. - Coordinating with internal departments to resolve upload errors. - Maintaining organized records of uploaded invoices and related correspondence. - Updating internal tracking systems or ERP platforms with status updates. - Communicating with customers as necessary to confirm receipt or resolve issues. - Staying informed about portal-specific requirements and updating procedures accordingly. - Assisting in generating periodic reports on invoice upload status, volume, and performance metrics. - Supporting audits or internal reviews related to invoicing activities. - Staying updated on emerging technologies and threats, recommending proactive measures. - Supporting HR/Admin in day-to-day office operations and assisting with onboarding/offboarding processes. - Achieving agreed KPIs and performing any ad-hoc functions as assigned by the reporting Manager. Minimum Qualifications: - Bachelor's degree in commerce, Accounting, Finance, or Business Administration from A or B grade colleges with good academic scores. - 1-2 years of experience in invoicing, data entry, or administrative support, preferably in an AR or finance function. - Proficiency in Microsoft Office, especially Excel and Outlook. - Experience with ERP systems and customer portals is desirable. - Sharp analytical and problem-solving skills. - Meticulous and organized approach to work. - Experience with version controlling would be a plus. Required Skills/Behaviors: - Excellent communication skills, both verbal and written. - Ability to thrive in a deadline-driven, team environment while delivering results. - Driven, enthusiastic, highly motivated, with high attention to detail and ability to multitask. We Offer: - The opportunity to join a team of brilliant individuals with industry expertise. - An opportunity to contribute to the decarbonization of the shipping industry. - Competitive benefits. - Innovative tasks and developmental opportunities.,

Role & responsibilities Material handling and coordination with different stakeholders Transportation control and Planning Monthly stock count and Inventory management Dispatch and FG (Finished Goods) control Preferred candidate profile 2-3 years of relevant experience Diploma or Graduate - Polytechnic, BBA, BA, B. Com Good Knowledge of Customer supply Portal (MSIL - Vendor Extranet) and HCIL (HSCP) Knowledge about ERP (FYNSYS/NAVISION) Good Knowledge of GST Invoicing/E-waybill Knowledge about Taxation (TDS/TCS) and others Should have experience of customer coordination and communication