Job
Description
As the B2B Customer Portal Analyst, you will play a crucial role in ensuring that all Client companies are correctly set up within the established hierarchy structure of our automotive customer portals. Your primary responsibilities will include providing training and support to Client companies, levels of management, and users to ensure uninterrupted business transactions across all operational areas. Acting as the main point of contact between customers and Client companies, you will be responsible for facilitating new initiatives, resolving communication issues, and simplifying processes to reduce costs and enhance efficiency. You will collaborate closely with Security Administrators and end users, providing 1st and 2nd level support, and coordinating 3rd level support with OEM portals when necessary. Your role will also involve granting access to new applications and site codes for all OEM customer portals, ensuring proper alignment of divisions registered outside the main organizations, and assisting new divisions in setting up within the portal and hierarchy. Additionally, you will be responsible for maintaining and updating Client-specific training materials, providing training to various stakeholders via different mediums, and supporting the implementation of portal integration processes. To qualify for this role, you should have completed a community college diploma or certificate in Information Technology, Math, Computer Science, or a related technical field, or possess equivalent work experience. Ideally, you should have 3 to less than 5 years of relevant work experience, with familiarity in iPoint and OEM Systems being an asset. Strong organizational, communication, and time management skills are essential, along with the ability to multitask, prioritize, and work effectively in a fast-paced environment. Your positive, proactive, and customer-oriented approach, coupled with proven analytical and problem-solving abilities, will be key to your success in this role. In summary, as the B2B Customer Portal Analyst, you will be instrumental in ensuring the smooth operation of business transactions within automotive customer portals, fostering strong relationships between customers and Client companies, and driving continuous improvement initiatives to enhance efficiency and reduce costs.,
