Customer Relationship Executive

Jacobs Motorcycles

1 years

0 - 1 Lacs

cherthala kerala

Posted:13 hours ago| Platform: SimplyHired logo

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Skills Required

customer service english 12th pass bachelor's degree in-person

Work Mode

On-site

Job Type

Full Time

Job Description

Customer interaction: Greet customers, understand their needs, and provide solutions
Complaint management: Handle customer complaints and resolve them promptly
Service coordination: Schedule appointments, coordinate with technical teams, and update customers on service progress
Sales support: Promote products and services, and help customers understand warranty terms
Documentation and reporting: Maintain records of customer interactions and service requests, and prepare reports
Customer feedback: Conduct surveys and follow-up calls to gather feedback, and analyze it to suggest improvements
Relationship management: Build and maintain strong relationships with customers
Lead generation: Work with the sales team to generate leads, and identify opportunities for new business
Appointment management: Schedule appointments and manage the service calendar
Customer satisfaction: Ensure customer satisfaction at all times

Job Types: Full-time, Permanent

Pay: ₹8,000.00 - ₹12,000.00 per month

Benefits:

Cell phone reimbursement
Health insurance
Provident Fund

Experience:

total work: 1 year (Preferred)
Customer service: 1 year (Preferred)

Language:

English (Preferred)

Work Location: In person

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